Just make sure that the customer doesn't have to wait because the employee who took there place while on vacation knows the exact password. The girl who was the fill in was so polite and helpful
Dannie R.
Customer Reviews for Pinnacle Storage of Little River
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Location is at a very busy place. Was hard to get out of, traffic back up from the stop light. But service was great. (Clean)
Minnie O.Representatives were extremely friendly & knowledgeable Had us in and out in just a few minutes !!
Robert D.I feel I was grossly overcharged for this rental. When I reserved the truck with my Visa card, I was not informed of the cost, and assumed it would be consistent with prior rentals. Upon arrival at the dark and deserted 24/7 pickup location, and after releasing the Uber, I discovered the exorbitant rental fee. Very displeased because alternatives are less than half this cost, I have been a good repeat customer for uHaul, but will never rent from uHaul again.
Thomas S.The staff was great and very accommodating.
Joseph S.Another great service
floyd OTC M.Very friendly
William E.Good experience
Anthony S.Clean truck beds.
Mary T.The gentleman that helped me in the store at Pinnacle Storage was fantastic!!
Will O.Actually I cannot make a recommendation to improve service. The agent was well versed in the processes and extremely friendly. Explained all of the process steps and was very helpful. Answered all questions. Made the process smooth and easy. Quick check-in. Great job!
Randolph H.Your staff was very kind and courteous. I will definitely be back.
OTIS W.Very professional
Rudy P.They were closed
Donald K.Outstanding location with over the top customer service
Bobby S.I needed to tow a small trailer with a 1-7/8 ball. Unable to due to 2 inch ball on vehicle. More importantly! The. Braking system was very unstoppable! 18 hours in a truck that should not have been issued to a customer!
Roger M.Lori is great to work with
Bobby S.Waited 20 min during “business hours†to get someone to the door. Very snide remarks and bad attitude. I left more fuel than I started with, but was charged for 9 gallons of gas and a service fee of $83. Last time I use Uhaul.
Heith C.Equipment was clean and well maintained, The office staff was very helpful and congenial, There was no issue with the rental agreement or the performance of the equipment. The return was easy.
George W.Very convenient and handy. Easy drop off and no issues!
Bradley V.Very good customer care
JAMES M.Personnel wonderful at this location very accommodating
Jean L.Nothing. Staff is awesome!
JOHN S.Great spot, lots of selection and friendly staff!!
Michael B.Excellent Service. Quick in and out
CHARLES I.Ever sense I walked through those doors Pinnacle has been quick to help me get set up to move. With my first move to Kentucky being a breeze with the trailer to helping my little sister move into her apartment. Definitely going to be coming back soon for another big move and if anyone asks me, I don't know another storage facility/Uhaul office
DYLAN W.This truck needed a lot of work. The engine light was one, it sputtered the whole way and I did not feel it was a safe vehicle on the road.
KIM L.Fast, friendly and efficient return on both the car tow and the truck!
Elizabeth B.Self drop off worked well. It was Sunday and office was closed.
JOHN T.Calling any telephone number for U Haul gets into a never ending recording? Extremely frustrating to customer to make any changes to your contract.
Edward D.Everything was fine .
VINCENT N.Courteous, professional and efficient. Helped with hookup, inspected hitch and light functions. Seemed happy to help.
Gregory E.The Turn around area to bring back trailers is a little cramped, would be nice to be able to pull through and drop off instead of having to back the trailer in!
David M.The guy who we spoke to at Pinnacle was the best. Quick, helpful, nice, and efficient.
MARK W.Betty at that location was the best!
Patricia N.staff was very friendly and helpful
JOHNNY C.Staff very helpful!
JOHN S.The gentleman was extremely pleasant and easy to deal with!
JOHN H.Great personal, extremely accommodating
PAUL ANTHONY P.Mel was very friendly and did not leave out any details
TERRY S.Staff was extremely helpful, great attitude, everything was spotless. Moving is tough enough and we need people like this to help and these two went above and beyond!!
steve J.The folks at the pickup location worked with me as I was coming in from out of town to move my mom to Colorado. they were very friendly, courteous and helpful. I appreciated there help trough the entire process. The truck we were given ran exceptionally well. We were towing a trailer with a car on it, going through the Smokey mountains we had no issues moving with the flow of traffic.
Mark I.Maybe open a little earlier.
Gary V.Clean interior
Clitus S.