Customer Reviews for Pinnacle Self Storage of Leland
(U-Haul Neighborhood Dealer)

415 reviews

2011 Enterprise Dr   Leland, NC 28451

(910) 795-2080

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: 9 am–4 pm

Services at this Location:

Contact Us

(910) 795-2080

2011 Enterprise Dr
Leland, NC 28451

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The pickup and drop off process is so incredibly tedious. In the app, I was asked to take a photo of my face and my drivers license when I reserved the U-Haul, and then again when I went to pick it up. Once I confirmed I was at the right pickup location, it goes through a rental qualification process? Why is this not done before I actually go to pick it up? That is a waste of time on the day someone is moving. Also, taking pictures of every angle of the truck when returning it is ridiculous. That seems like it’s just so that someone who works at U-Haul doesn’t have to do the actual work of inspecting the truck themselves. The whole process was extremely irritating on a day that is already stressful.

Taylor Yost 
Rating:
5.0

Customer did not leave a comment.

Ashley Daughtry 
Rating:
5.0

Customer did not leave a comment.

Alexandria Bowen 
Rating:
5.0

Good people, easy to work with

Patrick Dwyer 
Rating:
5.0

Customer did not leave a comment.

Monica Baez 
Rating:
3.0

Customer did not leave a comment.

william smith 
Rating:
5.0

Customer did not leave a comment.

Martin Ribbins 
Rating:
5.0

Customer did not leave a comment.

Cynthia Atkinson 
Rating:
5.0

Very accommodating and friendly staff

robert plumm 
Rating:
5.0

Customer did not leave a comment.

Patricia Mccoy 
Rating:
5.0

Customer did not leave a comment.

EUGENE THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Bryant Oakley 
Rating:
5.0

Customer did not leave a comment.

Hugo Schneegass 
Rating:
5.0

Customer did not leave a comment.

Robert Biesecker 
Rating:
5.0

Excellent customer service

Misty Kirkpatrick 
Rating:
5.0

Customer did not leave a comment.

Susie Wilson 
Rating:
3.0

When I came in to the drop off location I parked the truck with the others. I walked in the store and the guy at the desk asks for my name. I tell him my name and he states never heard of you rather rudely. He asks me to check my reservation drop off location I show him that I am at the correct spot. He says well I don't know anything about this. Give me the keys you'll get a receipt emailed if I figure it out. Maybe a touch of customer service training could go a long way for this gentleman.

Zachary Stamper 
Rating:
5.0

Customer did not leave a comment.

Stacy Garrett 
Rating:
5.0

Pinnacle Storage was clean, helpful, and courteous.

Maureen Lynch 
Rating:
5.0

Customer did not leave a comment.

Christopher Marchand 
Rating:
5.0

Customer did not leave a comment.

Erin Nealey 
Rating:
5.0

This dealer was very helpful when we returned the equipment. We didn't realize we were scheduled to drop at a different location and he coordinated with UHaul to receive the equipment without any additional fees. Great customer service and a very clean and neat location with easy access.

Deborah Tew 
Rating:
4.0

Customer did not leave a comment.

April Richardson 
Rating:
5.0

Customer did not leave a comment.

Paul Oswald 
Rating:
5.0

Great customer service !

David Philpott 
Rating:
5.0

My experience was first class in every respect. Equipment was there in good working order when I arrived. The agent was speedy processing the paperwork... and very helpful attacking the trailer and verifying proper function. Set the standard for customer service.

Karl Reinhard 
Rating:
5.0

Customer did not leave a comment.

roger tucker 
Rating:
3.0

The experience was great until the return. The previous fuel level was incorrect, causing additional fuel charges in my bill. I have never been charged this in all of the years I have been renting u-hauls. The system was down when I picked it up so I had no way of verifying the fuel level prior to leaving, against their stated amount.

JUSTIN BROWN 
Rating:
5.0

Customer did not leave a comment.

william Schmitt 
Rating:
5.0

Customer did not leave a comment.

stephane wolfgeher 
Rating:
5.0

Friendly and professional service! I have used their services for past 4 years and was always great 👍. Highly recommend!!!!

Michell Oberdick 
Rating:
4.0

Customer did not leave a comment.

Lee Tomlinson 
Rating:
4.0

Offer more packing materials

Kurt Wiesenberger 
Rating:
5.0

Everything was great. The staff was extremely friendly.

Eric Ludwig 
Rating:
5.0

Very helpful and friendly

LORI WATSON 
Rating:
5.0

I don't know how much better or easier it could have been. People were professional. Process was fast and easy. equipment was in good repair. Good experience all round.

Michael Brink 
Rating:
5.0

Seth was very helpful friendly and professional. We were in and out in a flash. Clean truck and facility. Highly recommend Pinnacle Storage and U Haul.

CHRISTINA DIGREGORIO 
Rating:
5.0

Customer did not leave a comment.

xavier ohara 
Rating:
5.0

Customer did not leave a comment.

Sydell Jackson 
Rating:
3.0

I had a one way truck rental on December 23rd. We returned the truck the same day (Dec 23rd) in Porters Neck as scheduled. I never received a receipt for the rental and return.

Paula Contreras 
Rating:
5.0

Marshall was very professional and quick. Met my needs 100%. Highly recommend

Randolph Shackelford 
Rating:
5.0

Great place and great people to work with and I will be using them again

Melanie Wilson 
Rating:
5.0

Staff at Pinnacle were friendly and professional as was the staff at the Leland Storage Facility location who referred me to Pinnacle to obtain the specific vehicle I needed.

HENRY CAMPBELL 
Rating:
5.0

Online return is a great program for after hours or holidays, weekends, etc

CHRISTINA DIGREGORIO 
Rating:
5.0

Customer did not leave a comment.

Scott Watson 
Rating:
4.0

Customer did not leave a comment.

thomas manfredo 
Rating:
5.0

This location has always been very helpful and easy to deal with.

Paulette Lewis 
Rating:
3.0

Customer did not leave a comment.

Patty mckinney 
Rating:
5.0

Always a good experience at this location thanks for the service,Joe Beckley sr

JOSEPH BECKLEY 
Rating:
5.0

Customer did not leave a comment.

ted pinkos 
Rating:
5.0

Thank you for such professional service!

David Long 
Rating:
4.0

Very simple drop off. Handed the keys to staff member and he said you are done. Zip - Zip - out in 20 seconds

Rick Whelan 
Rating:
5.0

Customer did not leave a comment.

Anthony Ferrito 
Rating:
4.0

Customer did not leave a comment.

Rebecca Elison 
Rating:
5.0

Super easy transaction, thanks

LARA ANDERSEN 
Rating:
5.0

Customer did not leave a comment.

Alphonso Robinson 
Rating:
5.0

Nothing

Anthony Dowe 
Rating:
1.0

Customer did not leave a comment.

debbie froehlich 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GENTILE 
Rating:
5.0

Customer did not leave a comment.

GRACE MILLER 
Rating:
5.0

Customer did not leave a comment.

James Stewart 
Rating:
5.0

Socialize the requirement of the drop off protocols. Pictures etc.

Benjamin Alfonso 
Rating:
5.0

Customer did not leave a comment.

Bruce Teeling 
Rating:
5.0

Customer did not leave a comment.

Alcora Brown 
Rating:
5.0

Customer did not leave a comment.

Vickie Thomas 
Rating:
5.0

Customer did not leave a comment.

Perry Dixon Jr 
Rating:
5.0

Customer did not leave a comment.

David Rush 
Rating:
5.0

Customer did not leave a comment.

Richard Cabello 
Rating:
5.0

Customer did not leave a comment.

Brent Settlemyre 
Rating:
5.0

Customer did not leave a comment.

Derek Brunson 
Rating:
5.0

Seth at the drop off location was excellent. Helpful. Courteous and professional. I would rate this location as excellent and the personnel even higher. This experience helped save my perception of U-Haul because of an issue with the original pick up destination being subpar and not a good experience

Dwain Thomas 
Rating:
5.0

Professional and informative employee experienced. Truck was reasonably priced and in great mechanical condition.

TOM SPITZNER 
Rating:
4.0

Customer did not leave a comment.

Michael Shipman 
Rating:
5.0

Customer did not leave a comment.

Eunice Carney 
Rating:
5.0

Customer did not leave a comment.

Chris Roehner 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sturm 
Rating:
5.0

Customer did not leave a comment.

Neil Baker 
Rating:
4.0

Customer did not leave a comment.

jeff Coltenback 
Rating:
1.0

Make sure you tell all customer to take a picture of the gas indicator and mileage before and after. Because I got scammed.

Edrica Wilson 
Rating:
5.0

Customer did not leave a comment.

Mathew Strother 
Rating:
5.0

Customer did not leave a comment.

William Lybrand 
Rating:
5.0

Customer did not leave a comment.

Aaron Schmitt 
Rating:
4.0

Customer did not leave a comment.

Toney Addison 
Rating:
2.0

At 1245 pm when we dropped off there was a “we’ll return at 130” sign on the door. Equipment wasn’t checked in until 245 pm which was after our return cut off and the unused furniture pads were not credited as returned.

Demetrius Rosado 
Rating:
5.0

Very easy to pickup with the online order

Susanne Luke 
Rating:
4.0

This truck exterior logo is pealing off. Interior cab needs major detailing. Blankets had trash in some of them.

JOHN ALDRIDGE 
Rating:
5.0

Customer did not leave a comment.

Bob Oconnell 
Rating:
3.0

Customer did not leave a comment.

John Der Ghazarian 
Rating:
5.0

Excellent customer service.

George Williams 
Rating:
5.0

Made it easy

William Hayes 
Rating:
4.0

Customer did not leave a comment.

DANIEL BRYANT 
Rating:
5.0

Customer did not leave a comment.

Peter Courtney 
Rating:
5.0

We have dropped of equipment here before. The staff was courteous and very efficient. We were able to drop the tow dolly and had a receipt before we arrived back home.

Paulette Lewis 
Rating:
5.0

Customer Service was fabulous had the option of online however I like face to face and they did not disappoint !!

Kim Watson 
Rating:
4.0

Customer did not leave a comment.

Ben Van Setten 
Rating:
5.0

Customer did not leave a comment.

Kawana Smith 
Rating:
5.0

Customer did not leave a comment.

Charles Williams 
Rating:
5.0

Customer did not leave a comment.

James Horne 
Rating:
5.0

Customer did not leave a comment.

Myra Simmons 
Rating:
4.0

Friendly staff.

michael landry 
No reviews have been submitted for this location.

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