El cliente no dejó un comentario.DALLAS M.
Customer Reviews for Pinnacle Motors
(Distribuidor de U-Haul del vecindario)
Columbia, TN 38401
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- 10/27/2021 - 12/31/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My complaints on this location is simple - DO NOT DROP OFF HERE. The customer support at the location was ZERO. No one was at the location during operating hours and the numbers to call on the door - one number was not valid as the guy did not work there for over a week ( old note on door) the other number would not let me leave a message at first, then it did and person answered and took all my info and told me i would get an email confirmation ( never came) that day. I dropped off at 11am in the morning on the 10th of August. Over the next few days i waited and finally contacted U-Haul on phone and they made a call and told me the manager would go take care of it. Few days later still no confirmation. Went to U-Haul online and chatted and was told to call the location ( number would not let me leave a message). on the 3rd Call to U-Haul the lady told me that they were investigating this location as there were numerous complaints . So after dropping the truck off at the location on August 10th 2021 today on the 21st i finally got my confirmation it was turned in. Oh and there was nothing showing where the locked box was located either so i put the key in the door slot but noticed the locked box afterwards. Save your self the hassle i had to go through and choose another location to drop off at as i noticed a few in the close area. So yes i am very unhappy with this move.MATTHEW R.
I'd be much more satisfied with my transaction if my refund for being overcharged was back in my bank account. This was a stressful experience and honestly I will likely rent from another company in the future. Even with an online reservation, it was a total nightmare.Heather D.
Picking the U-Haul up was fast and easy. The only issue was that the phone number provided to contact the location did not work. There was no one there the time I picked up or dropped off. I also did not receive the dolly's or pads I requested and had no way of contacting the location to let them know. Thankfully I was able to get this resolved with the online help.Alexander R.
El cliente no dejó un comentario.Veda L.
My first location in etheridge Tennessee was horrible. I sat there for 4 hours trying to get signal in the middle of nowhere. We ended up having to leave to call U-Haul who then sent us an extra 45 minutes away for a different truck. My auto transport, dolly and furniture pads were not available. Was a absolute nightmare. Then called customer service who really didn't care and gave me $50 off. Which should have been moreBrandi P.
There was nobody there to sign us the truck, we had to call around to find the person. Had to put more gas because nobody was there to check out the vehicle. Never no moreCHRISTOPHER W.
El cliente no dejó un comentario.Steve B.
The regional office told me only 1 day , local excellent with times.MICHAEL S.
Sat for 2 hours waiting to pick up my uhaul. No one was at the location. When called was lied to about someone being on their way to take my information and/ or help. If looking to move anything don't use uhaul!!!Shannon A.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.STEPHEN L.
Make sure equipment is clean on the inside and outsideShamela B.
El cliente no dejó un comentario.DAVID J.
I wanted to rent a pick up and learned that no u hals in our town can get these trucks. I ended up with a 10ft box truck. A very good truck.JOHN C.
The Uhaul representative was not there upon returning the vehicle. They did not give me a contract upon receiving the key. I left my gloves in the truck after returning it, thereby went to the location twice after dropping off the truck and no one was at Pinnacle Motors of 1001 S Main, Columbia TN either time. I would not recommend this place for Uhaul Rentals. I am 41 today and worked as Assistant Manager at Uhaul in Inkster Michigan when I was 19. Service was a whole lot better then compared to how it is now.Philip W.
I returned the equipment early in the afternoon... no one was there. I signed my contract and left in the lockbox. I rec'd my receipt the next day.KATHY W.
El cliente no dejó un comentario.Brandon M.