Had to reach out to Uhaul because this location was not open when they stated to be open. Very thankful that Uhaul sent a representative to get us a key for the truck rental. Their hours of operation need to be updated.MATTHEW H.
Customer Reviews for Pinnacle Mobile Tax Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Allen M.
Location is hard to find a dog was tied to the stairs to go to the office. Was given two prior locations before having to go 10 miles away from my home.Erica S.
Service trucks before renting themJasmine M.
There was no one there to check the truck in and it took 3 days for the truck to be checked in only after I had to contact Uhual 3 times to get a area supervisor to go get the truck. No one was available at that business.Darnell M.
Initially, for pick up no one was at the location to give me the keys nor was a lock box combination provided. I had to speak to a customer service rep who was unsure about what to do, she finally provided me with a lock combination.. of course I couldn't get the old lock box open. Once home, my Father and I were having trouble with the door trying to open it to pack the truck. We were able to get the door open and packed, we then traveled to my new place.. only to discover the door wouldn't open, mind you I only packed one bed, one chair, and a dresser on the truck. The truck was no where near capacity. At exactly 4:18pm, I gave my uhual contact a phone call to notify her about the door asking if uhual sends people out to help with these problems. She said no, and was rude about the entire situation providing me with no other information and she just simply didn't care. The door eventually opened just as before.Ashley T.