James is wonderful. I would never recommend anywhere else. He always has everything ready to go for you, and is a joy to talk to and friendly! The equipment is well maintained and they have a good variety, and have accommodated multiple last minute changes from me with no issue.ERIN S.
Customer Reviews for Pinellas Self Storage LLC
(Distribuidor de U-Haul del vecindario)
Pinellas Park, FL 33781
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7 a. m. - 4 p. m.
- Sáb.: 7 a. m. - 1 p. m.
- Dom.: cerrado
- 8/12/2021: cerrado
- 10/15/2021 - 10/17/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ALEX J.
James was very helpful with everything. He got this unit ready with very short notice and helped with many parts of my move. He set me up with Alex to move my bigger things and provided rental trucks and trailers to complete my move. I would recommend pinellas self storage for all your moving or storage needs!Ron V. | Overall Experience
Excellent customer service!!!SARAH G.
El cliente no dejó un comentario.DANIEL JAMES C.
El cliente no dejó un comentario.TORONDA D.
The employee on duty was polite, helpful and efficientROBERT C.
Everything was great. The gentleman that waited on me was very nice and helpful.STEPHANIE M.
Nothing. The trailer was clean and the owner was so friendly and helpful!ERIN S.
Quick and easy drop off . Friendly staffDennis D.
James was very helpful thank youLORI B.
El cliente no dejó un comentario.PANUKORN V.
El cliente no dejó un comentario.STEVEN H.
The owner of this facility very knowledgeable and helpful.ELMIRA Z.
El cliente no dejó un comentario.HEIDI B.
El cliente no dejó un comentario.Katoria S.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.JOSEPH S.
Representative was funny and efficient making the process very pleasant would return to this location when service is needed again!!RHONDA W.
Storage and Owner is great. We appreciate everything he did to make our transition easy. Special thanks to him.Elizabeth S. | Overall Experience
Perfect visit every time at this locationQuinterrian M.
Came here to return the truck and they came to me immediately making the process super simple and fast!Francisco R.
El cliente no dejó un comentario.Jill D.
The customer service is above and beyond at this particular location, you should certainly be rewarded for good serviceJAMES L.
We had some issues using the online account for UHAUL as it did not accept some changes that resulted in my order being cancelled! Thankfully James the location owner was on the ball. It was a holiday weekend and things were already hard. He reinstated our order, made the changes and stayed in touch all the way from Florida to Colorado checking that things were going well. The truck was super clean. We had no issues at all on the road. We are so thankful to James for getting us successfully on the road at a VERY Stressful time!Anna W.
Customer service for 10, very nice and easy to use service!ALDIJANA R.
There was no one at the location to make sure the process was complete... it was 430pm. No big deal. The rear axle was leaking oil and stained my driveway. I attempted to clean but there is a stain. You may get this same complaint with another customer if this is not fixed.Jason R.
El cliente no dejó un comentario.RHONDA P.
Quick an easy dropoff on Memorial Day. Friendly staff offered a quick dropoff and emailed receipt.ADAM S.
No improvements needed. The facility and vehicles are new and maintained in excellent condition. I was also very pleased with the impeccable and friendly customer service I received.JESSALIN M.
There was damage the the headlight lens and front bumper. No damage stickers to ID known damage. I tried to "dispute" on the app check out but it would not allow me to take a picture to document the damage. I called the business and talked to someone who said to just take a picture and that would have a time and date stamp if there was a problem. I did that and continued on the app and it said I was checked out. I was never prompted to take a picture of the gas gauge and odometer. I called the business back and the voice mail was full and no answer. I called the main U-Haul number and talked with someone, they said to talk to the place where you drop the truck off. That's would be too late this needs to be resolved before I start driving. I asked if the $14 insurance I purchased covered this, he didn't know. I asked to talk to their boss, it was a 20 min wait time, never answered, hung up. Someone from the local u-haul drove up , I talked to them and he said to call him if they have a problem during drop off. This mess was almost 1 hour. Used the truck (15 foot) with no problems. Dropped the truck off with a U-Haul person super easy, no problem. Recommend not to check out with the app.David P.
Great serviceRobert A.
Renting a storage unit at Self Storage could not have been any better. The experience and transaction went perfectly smooth. James was very professional and helpful. If needed, I will definitely rent here again and highly recommend it to everyone.Milburn P. | Overall Experience
El cliente no dejó un comentario.HEIDI B.
I was unaware of the final picture taking on the premises for the uhaul return. I feel that should have been said at the time of getting keys.MICHELE R.
James at this location is one of your best representation I found him to be the most polite, helpful,kind, competent employee you could ever have. GraciasJAMES L.
El cliente no dejó un comentario.ALAN S.
El cliente no dejó un comentario.TROY H.
El cliente no dejó un comentario.DONALD N.
El cliente no dejó un comentario.PAUL W.
What I like about this U-Haul place this guy buses his ass he's there every morning about 530 getting trucks ready cleaning them when you get a truck from him your experience will be beautifulSTEPHAN P.
El cliente no dejó un comentario.Gary L.
Excelente servicio Muy amable servicio al cliente Para mi es un placer, yo definitivamente regresarÃ© siempre que lo necesito y lo recomiendo 100%KENIA A.
Very nice customer service, prompt and friendly! That made our move easier. Thanks.ALDIJANA R.
El cliente no dejó un comentario.Anthony R.
El cliente no dejó un comentario.Anita B.
Have someone available at your facilities (there were no personnel) and have people answer phones! Simple service.CHARLES B.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.Charles T.
El cliente no dejó un comentario.Anthony R.
El cliente no dejó un comentario.Scot M.
El cliente no dejó un comentario.Milburn P.
Nothing. James gave the best service ever.ROBERT P.
Doesn't get any better then this location, it's perfectSHANE W.
El cliente no dejó un comentario.RICHARD J.
Nothing...the gentleman (sorry I do not remember his name but originally from Canada) was incredibly courteous and informative. Very easy going making it a pleasant experience.Daniel E.
Let them know up front that there is no refund I came back less than an hour told him all the luggage would fit in the car and that we didn't need the trailer and he told me there was no refund so I wasted $24 was not very happyFOIZ H.
Im not sure of the gentleman's name that took care of me but he was very nice and knows what customer service means!!!Lorrie B.
Nothing! Thanks for the help and expertise.MARC D.
Outstanding, professional service!JAMES W.
James really listens to the customer needs and meets those needs!JOYCE P.
I placed a reservation one month ago. I revived a call the day before my rental confirming my equipment and location. I also received a text doing the same. I arrived on time and they didn't have my truck! I waited in the lobby for an hour while they called around for a truck. Being the end of the month everyone was out of stock. Finally they found a larger size truck clear across town. So this other location has the truck but not the car dolly. So now I had an even greater issue. I was alone and needed to get across town to get my truck and somehow get back over to this place and load my car on a car carrier so I asked them if someone could drive me over to get the truck and they said they can't just stop what they are doing and drive me all over town. They suggested an Uber. I had to arrange to now pick up a friend drive clear across town pick up a more expensive truck, have my friend drive the car back to this place and wait for me to get thier to load the car and attach the trolly. This set me back 4 hours which caused issues with my moving company. Totally unacceptable customer service and I had to pay more for this service. I won't be using uhaul again. I even called the Corp line and they said nothing they could do either!Dennis H.
This location was amazing, as was the second customer service rep. The first rep cancelled my original reservation for some reason and if the second rep and this location had not been so great, this would have been my last use of uhualJAY M.
The location was outstanding the truck performed poorly. The alignment was off and the transmission was slipping badly. During a rainstorm the cab leaked and my contents got wet. The windshield wipers were non existent and a road hazard. I should get a credit.Anthony P.
I can't think of anything; my sales person was awesome and genuinely concerned about my moving needs.Helma Anne W.
El cliente no dejó un comentario.ALAN S.
Tell customer about parking brakeRachel J.
El cliente no dejó un comentario.JEFFERY J.
El cliente no dejó un comentario.ROBIN W.
El cliente no dejó un comentario.MARC D.
El cliente no dejó un comentario.Rashell G.
Great customer service. Nice folks. Great condition for equipment.ROBERT P.
El cliente no dejó un comentario.Jesse J.
Great customer service an very helpfulWAYNE V.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.Jacob H.
James had a fantastic personality. Funny, patient, and kind.ALICIA B.
El cliente no dejó un comentario.Jacqueline K.
Very friendly staff and clean truck, you could smell the cleaning product!MARK J.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Grace H.
James was VERY helpful and friendly.SCOTT H.
El cliente no dejó un comentario.Christopher D.
Keep up the excellent customer service!Robert W.
Very satisfied with this facility. All questions answered in timely manner,whether in person or on phone. Had with this storage rover 4 yrs.SHARON B. | Overall Experience
Absolutely professional operation.Emory D.
El cliente no dejó un comentario.ANDREW B.
Easy process for start to finish, friendly personnel, convenient location. Would definitely recommend!NANCY H.
James is awesome. As always, goes above and beyond to ensure a quick, efficient, flawless experience.Ian C.
my first rental, every clean, drove easily, very nice man inspected it with me. even adjusted my mirrors when i got in. great on gas too. i will use him again when i need it. thank you.SUSAN B.
Ive rented the many uhauls in my lifetime and this experience was the best yet.Erica G.
El cliente no dejó un comentario.Curtis R.
El cliente no dejó un comentario.MELISSA N.
Extraordinario servicio al clienteMichael C.
El cliente no dejó un comentario.STANLEY S.
El cliente no dejó un comentario.Heidi G.
Went 12 miles and had to add 3.6 gallons to fill up ???????JACOB S.
Good customer serviceMichael C.
I was treated wonderful after I left I had to return with the trailer loaded to change the level of the hitch your manager used a floor jack to lift the trailer off the ball so we could change the hitch level. He is a helpful courteous good person to work withSTEPHEN G.
James was very thorough and answered all of my questions. Truck was very clean and I could tell it had been disinfected.Arthur C.
El cliente no dejó un comentario.John O.
This Gentleman was the kindest and most knowledgeable dude on the subject of moving you could possibly be. Great service and fantastic prices on equipment I've not only never used before, but he was gracious enough to stop what he was doing to help my needs. 100 percent would recommend to anyone in the area!JOSHUA K.
Have working heat! We froze driving through freezing rain, which nearly killed my parrot while driving overnight and the box leaked all over our household goods! No compensation was offered for this awful experience! I should have went with budget truck rentalTheodore A.
Everything was great. Nice guy behind the counterTHOMAS K.
El cliente no dejó un comentario.James Edward Y. | Overall Experience