The location was about 35 miles from where I requested to obtain the vehicle. I was on a tight timeline since I had movers coming to load the truck, so the additional driving was quite an inconvenience. I requested 4 dozen furniture blankets. They only had 30, so I had to go another location to get more when we ran out. The truck had pieces of snack wrapper and crumbs on the seat and floor. Previous customer paperwork was still in the console and under the seat. The fuel was below half a tank, which was also inconvenient in a rural area.DONALD H.
Customer Reviews for Pinecrest Self Storage
(Distribuidor de U-Haul del vecindario)
Overgaard, AZ 85933
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 8 a. m. - 5 p. m.
- Vie.: 8 a. m. - 4 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.WARREN S.
El cliente no dejó un comentario.DUSTIN B.
El cliente no dejó un comentario.Rickey H.
Excellent and prompt service. Thank you!James N.
loved that i could pick up the truck on a weekend even when the office was closed. being able to do this by cell phone was extremely helpful and we worked at our own pace.lucilla V.
El cliente no dejó un comentario.Jessica P.
Heidi in Heber was extremely helpful and understanding.Christopher W.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.Rory B.
El cliente no dejó un comentario.Harvey S.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.Engelbrecht V.
El cliente no dejó un comentario.DEE S.
The equipment handled great and was clean and an easy towJEROME K.
El cliente no dejó un comentario.Douglas D.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.JOANNE P.
Excellent staff!CLIFTON J.
El cliente no dejó un comentario.jeffery C.
El cliente no dejó un comentario.Robert A.
very friendly and helpful. thank youDave B.
El cliente no dejó un comentario.Steve W.
Everything went so smoothly, I am not sure how you could make it better.Randy S.
El cliente no dejó un comentario.Dana H.
El cliente no dejó un comentario.MARK S.
Amazing customer service on how to return equipment.Jerry A.
Great customer service,willing to help out when the size truck never came in that I needed.Robert L.
Thanks again, see you next time.Steven G.
Asked me if I wanted help connecting equipment rather than just doing it.Jim A.
They helped me with no delay in closing out the rental. ¡Gracias!ROBERT S.
Keep up the excellent job that the staff is doing. The transaction went well. Very informative, well versed. Nothing needs to be done in our opinion. She was wonderful.PHIL B.
El cliente no dejó un comentario.Thomas V.
El cliente no dejó un comentario.Glen H.
El cliente no dejó un comentario.DUSTIN L.
Better communication and notes between uhaul locations. We rented a 26' truck. A car dolly and small trailer. The 26' truck was dirty as hell. That should be on the notes so that when I return the unit, I don't get charged. I cleaned the truck anyway. The uhaul pick up was only open Monday though Friday. I hired 4 people to help load the truck though uhaul app. They were only available on Sunday the 13th as they were already booked on the 11th and 12th. No one else wanted to make the drive. Overgaard is in the white mountains of Arizona. The Phoenix area, where the 4 guys drove from is three and a half hour drive. Because the location in Overgaard was closed on weekends, we had to rent the truck on Friday the 11th. I had a doctor's appointment on the 15th so we couldn't leave until after that. Because of having to rent the truck on the 11th, Pinecrest said she would give me three extra days. She stated that was all she was allowed to do. On the 16th, the uhaul center in Longview Washington called me wanting to know what time I would be in. I explained everything to the young lady. After I was done, she said they really needed that truck in as they already had it booked, that the location needed the 26' unit. From the tone of her voice, I could tell she was upset I wasn't coming in that day. As if it was my fault she didn't have a 26' truck to rent out. On the 18th. Uhaul in Longview started calling me. I once again explained everything to her and that I had until the 19th to get tge equipment in. She said that wasn't on the notes and I was already late returning the equipment. I got 2 calls that day fron Longview Washington uhaul center. The following morning, I got three calls wanting the time i would be in as NOW they needed the small trailer ASAP. I had two people lined up to help unload the truck, i was hoping to unload the truck the night of the 18th. When the two guys got to the storage facility, they were drunk! I just told them to go home. I just went to the motel. These were guys from tge uhaul app. I got to the storage unit at five a.m. and stared unloading the truck as I thought that was what they needed first. So I had all the small stuff out, and around the storage unit. Loading a truck, the small stuff is the last to load and tge first to unload. At 8 a.m. uhaul started calling me they wanted the small trailer in by 9a.m. they had a customer wanting the trailer by 9. So I had to stop what I was doing and unload the small trailer. I had things all around the storage unit I had to leave in order to get the small trailer to uhaul center. When i was finally done, the 26' truck was unloaded and cleaned. When I got to uhaul. The guy said there were no notes saying the Overgaard location gave me extra days and he could only give me two days! After trying to rush me, making it seem it was my fault uhaul was short 26' trucks, no notes from uhaul centers. The frustration between all parties involved except the pickup location. I shouldn't have been charged any extra days.JOHN V.
El cliente no dejó un comentario.CHARLES H.
El cliente no dejó un comentario.kenneth P.
El cliente no dejó un comentario.Calvin L.
El cliente no dejó un comentario.JOANN T.
The lady there was very helpfulsteven M.
El cliente no dejó un comentario.Myles S.
El cliente no dejó un comentario.RONALD C.
Easy to load easy to own. Pinecrest location service was excellent.Roy A.
El cliente no dejó un comentario.KIM M.
El cliente no dejó un comentario.Anthony F.
The girl helped me but did not seem very friendly or happycarrie S.
El cliente no dejó un comentario.john C.
El cliente no dejó un comentario.Sandra G.
El cliente no dejó un comentario.Frances K.
The rental person was absolutely great a real asset to the company.LARRY S.
El cliente no dejó un comentario.GRETCHEN S.
El cliente no dejó un comentario.Chris F.
Great facility & managementDan S.
El cliente no dejó un comentario.Marjorie R.
Was no contact with a person. Self check was a hassle and took over an hour to get it to work.Arthur S.
Thanks again, easy drop-off.Steven G.
El cliente no dejó un comentario.DAN K.
El cliente no dejó un comentario.Ryan E.
El cliente no dejó un comentario.JACK M.
One of the rubber chain holders is rotting and in danger of failure. Everything else was awesome. Thanks.James T.
El cliente no dejó un comentario.JOHNNY F.
El cliente no dejó un comentario.charles M.
The pickup location was unorganized, they rep. Had to run a store and do uhaul business at the same time. Their computer system had a hard time linking with uhaulDANIEL B.
El cliente no dejó un comentario.brian M.
El cliente no dejó un comentario.Jennifer S.
Drop tour prices on one way moves. Stop robbing people of thier money.william T.
good job really helped me outsantiago G.
El cliente no dejó un comentario.Michael B.
I like the paperless method for renting from Uhaul.Greta S.
I was forced to pick up the truck a day early, but told I would only be charged for 1 day, but charged 3 day rental. This should have been clear and was not my fault the office was closed. I tried calling them to understand the charge, but get no answer. I would think twice before using them again.fran G.
The truck shook so bad that it took us way more time to get to Texas. My husbands back is still killing him weeks after.Leslee H.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.JUDY F.
El cliente no dejó un comentario.RONALD B.
El cliente no dejó un comentario.DAVID R.
The service agent was very helpful when I had to change my reservation. When I wasn't able to, she call UHaul and had it changed for me. Great experience. Oh, the truck was fine, it had some damage that was already noted, was clean, and had almost a full tank of gas.BROCK B.
El cliente no dejó un comentario.steve F.
Shortly after I picked up the truck in Gilbert, AZ, a woman called me from a 602 area code customer service phone number asking me to drop the truck in Snowflake, AZ,40 miles in the opposite direction of where we would be going when we were finished off-loading the truck. She told me that the Overgaard facility was full and couldn't accept another truck. She offered me a $50 credit. I guess that was supposed to cover my time, my wife's time, and fuel for a personal vehicle during the time we were busy moving. This story of the lot being full was a complete fabrication. After being on the phone with her for 30+ minutes, she finally admitted your company needed the truck in Snowflake for other reservations, not because the lot was full in Overgaard. I ended up on the phone with her co-worker, Matthew, who tried to "guilt" me into driving the truck to Snowflake. Very unprofessional. There was only one truck in the Overgaard lot when I dropped off the truck.Mark S.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Lori H.
El cliente no dejó un comentario.Novice L. B.
Everything went as well as it could. No issue, delays or anything to complain about.DAVE T.
El cliente no dejó un comentario.BOB Z.
El cliente no dejó un comentario.john B.
El cliente no dejó un comentario.David G.
Booked in Holbrook but they made me go 100 miles out of the way and then charged me for a 15 foot and I got a 10' then no one was there because pick up location was closed. No one helped when we called and now they are charging a extra $200 for miles and gas when I have pictures I think the greed and selfishness of this company to Bill and not care they are sending you to some other pick up spot. Worst company and I hope they go under.Susan B.
El cliente no dejó un comentario.larry C.
El cliente no dejó un comentario.STEPHEN D.
Very poor customer service and attitude. On line Return not user friendlythomas G.
El cliente no dejó un comentario.Korey S.
It was surprisingly great.i can't see how it could have been better.ELSEY S.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Arthur K.
Thought it was strange it wasn't open on the weekend and they just left the trucks there for me. This was the third location I had to go out of my way to this location to pick up the trucks which U-Haul covered that however it interfered with my timing. The email sent to me was to include some instructions but I was unable to open a couple of the things sent to me as well as it was encrypted in some kind of different language the one I could open. Overall getting the trucks with easy just felt uncomfortable not speaking to someone in person and making sure it was okay. Mitzi LoughridgeMitzi L.
El cliente no dejó un comentario.Glenn E.
El cliente no dejó un comentario.bob M.
Attendant was very helpful.Art K.
El cliente no dejó un comentario.JOHN N.
El cliente no dejó un comentario.ADELA G.