Customer Reviews for Pinecrest Self Storage
(U-Haul Neighborhood Dealer)

387 reviews

2895 Hwy 260   Overgaard, AZ 85933

(928) 535-9512

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(928) 535-9512

2895 Hwy 260
Overgaard, AZ 85933

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN Gilbert 
Rating:
5.0

Customer did not leave a comment.

JOHN FLORES 
Rating:
4.0

The location was closed when the truck was returned. i did not set foot into the location or spoke to the agent.

Francesco Clavelli 
Rating:
5.0

Customer did not leave a comment.

Marie Clement 
Rating:
5.0

Even in the Mountains UHaul Rocks It!

Norm Boutin 
Rating:
3.0

Easy drop off. No interaction with employees as we dropped off during closed hours.

William Owen 
Rating:
5.0

Kevin was spot on and very pleasant

ron and 
Rating:
5.0

Customer did not leave a comment.

Mark Abbott 
Rating:
3.0

they were closed and the cell service was so bad We had a hard time checking out.

PAUL VITZTHUM 
Rating:
5.0

Customer did not leave a comment.

Melissa Reynolds 
Rating:
3.0

Truck was ready but equipment rented not in truck at time of pick up

Todd Wittlinger 
Rating:
4.0

The expected costs shown on your website were way off from what I was actually charged. No explanation has been offered.

DAVID CARROLL 
Rating:
4.0

Customer did not leave a comment.

Rickey Hamacher 
Rating:
5.0

Overgaard staff was quick and professional.

James Bondurant 
Rating:
5.0

Customer did not leave a comment.

Peter Jacobs 
Rating:
1.0

The truck was not driving cable and there was no alternative available.

Kenneth Costello 
Rating:
4.0

Customer did not leave a comment.

Audrey Moulder 
Rating:
4.0

Customer did not leave a comment.

Joseph kenney 
Rating:
5.0

Customer did not leave a comment.

Kenneth Gregory 
Rating:
1.0

I was overcharged for 10 days when I had the truck for 5 hours. My bill was over $600 and yet to be resolved.

Tricia Navarrette 
Rating:
5.0

Customer did not leave a comment.

Roy Augburn 
Rating:
5.0

This is not the first time we have rented from this location and they have always been helpful and the equipment has been ready and reliable.

Glenn Myers 
Rating:
5.0

Have the ability to lock the trailer to the hitch! None of the trailers have that availability. At a hotel, anyone could simply unhook the trailer & take off with it. That’s ridiculous.

Mari Bass 
Rating:
5.0

Customer did not leave a comment.

Michael Barnett 
Rating:
5.0

Customer did not leave a comment.

WENDELL BELL 
Rating:
5.0

Customer did not leave a comment.

Keith Kingston 
Rating:
5.0

One negative issue is the vehicle dolly I rented, had no metal pin so it could be installed to prevent the middle of the dolly from moving back and forth which made it impossible to back the dolly up with the vehicle strapped on between the two tires, unless the vehicle and dolly was exactly straight, you could not back the vehicle attached to the dolly up unless it was 100% straight,

DAVID CLUFF 
Rating:
5.0

Quick, clean and friendly.

JAMES WALKER 
Rating:
3.0

Customer did not leave a comment.

steve mesa 
Rating:
5.0

Customer did not leave a comment.

Stephen Roberts 
Rating:
5.0

This has been the absolute best experience with U-Haul we have had yet! Heidi was who helped us was so amazing! She took my call after hours and ended up doing way more than she had to for us in our particular situation! I will forever remember her kindness in a rough situation we found ourselves in

Christina Montoya 
Rating:
5.0

A bigger selection would have been preferred, I needed at least a 12' trailer and had to settle for a 4x8.

ROBERT HUFT 
Rating:
5.0

Customer did not leave a comment.

Crystal Willoughby 
Rating:
5.0

We appreciate the way the scheduling supervisor found this location at the last minute when it turned out that our originally scheduled pick up point discovered they had an atv transport and not the auto transport we ordered. A bit of drama but a much more convenient location.

Barbara Escalante 
Rating:
5.0

Customer did not leave a comment.

Dee Hathaway 
Rating:
4.0

Customer did not leave a comment.

Mike Hunt 
Rating:
4.0

Office was closed when we returned the trailer. I attempted to do this on the computer; however, at some point the continue button didn’t light up.

BRENDA MOLINA 
Rating:
5.0

Customer did not leave a comment.

MARCEL FERNANDES 
Rating:
5.0

Customer did not leave a comment.

Gregg Gustafson 
Rating:
5.0

Customer did not leave a comment.

GUY MOCKELSTROM 
Rating:
3.0

Customer did not leave a comment.

mark st.george 
Rating:
5.0

Customer did not leave a comment.

karyl gray michael 
Rating:
3.0

Choice of various sizes of vehicles would have been nice.

GLEN CARPENTER 
Rating:
5.0

Customer did not leave a comment.

David Moller 
Rating:
5.0

Customer did not leave a comment.

JOHN KEMP 
Rating:
5.0

Customer did not leave a comment.

William Hiser 
Rating:
5.0

Customer did not leave a comment.

Kevin McSpadden 
Rating:
5.0

Customer did not leave a comment.

geri dempsey 
Rating:
4.0

No one was at the drop off site. It would have been helpful to have the instructions ahead of time for drop off, but the written directions were clear. Qustion... What if someone does not have an iphone type device????

Nancy Hay 
Rating:
5.0

Customer did not leave a comment.

iris jones 
Rating:
5.0

Customer did not leave a comment.

Joanne Paxson 
Rating:
5.0

Customer did not leave a comment.

VICKI BURBRIDGE 
Rating:
5.0

great service, checked me in and quickly resolved a billing issue. central support team gets a kudos for that too.

Michael Micco 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY STODGELL 
Rating:
5.0

Gal, at the front desk went above and beyond to make sure we had everything we ordered for the price we were quoted. She didn't get upset or irritated when the computer gave her a hard time she just kept cool and finally got it done

MARCUS METIVIER 
Rating:
5.0

Customer did not leave a comment.

Jack Moone 
Rating:
3.0

They do NOT answer the phone!

JAMES SCHADLICK 
Rating:
5.0

Customer did not leave a comment.

JUAN COTA 
Rating:
5.0

Customer did not leave a comment.

CHARLES REPSHER 
Rating:
5.0

Return on Saturday when closer. App worked well. Suggest maybe mow weeds in parking area.

MARVIN JOHNSON 
Rating:
2.0

Trucks were parked too close together in tall grass/weeds. Had to squeeze in passenger side of truck and slide across cab to move truck out to do inspection. Attempted to contact the facility 2 times during working hours on normal line with no answer and no call back then 3 times during truck pick up on after hours line with no answer or call back. Equipment was covered in cosmetic damage including some that did not have the documented (+) previous damage stickers. Cab was littered with peanut shells. Box had gravel stuck behind a number of the tie down slats. Wiper blades were shot. Tried to use as they were however ended up purchasing wiper blades during our move to be be safe.

Joshua Harcarik 
Rating:
4.0

Very accommodating and friendly. Didn't receive return instructions till after I returned the truck so that was a bit confusing.

Leslie Cassano 
Rating:
5.0

Great kind courteous service

JOE TUCCI 
Rating:
5.0

Customer did not leave a comment.

DEE HATHAWAY 
Rating:
5.0

Customer did not leave a comment.

DAVID PEROLIS 
Rating:
3.0

Customer did not leave a comment.

Mike Bentz 
Rating:
5.0

Customer did not leave a comment.

Dee Hathaway 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHALEK 
Rating:
5.0

Customer did not leave a comment.

Marvin Borsand 
Rating:
5.0

Customer did not leave a comment.

bill prather 
Rating:
4.0

Customer did not leave a comment.

leslie veron 
Rating:
5.0

n/a

OLIVER CHAVEZ 
Rating:
4.0

Customer did not leave a comment.

Darrell Neil 
Rating:
3.0

The location was about 35 miles from where I requested to obtain the vehicle. I was on a tight timeline since I had movers coming to load the truck, so the additional driving was quite an inconvenience. I requested 4 dozen furniture blankets. They only had 30, so I had to go another location to get more when we ran out. The truck had pieces of snack wrapper and crumbs on the seat and floor. Previous customer paperwork was still in the console and under the seat. The fuel was below half a tank, which was also inconvenient in a rural area.

DONALD HAMDEN 
Rating:
5.0

Customer did not leave a comment.

WARREN SCAMP 
Rating:
5.0

Customer did not leave a comment.

DUSTIN BOYER 
Rating:
5.0

Customer did not leave a comment.

Rickey Hamacher 
Rating:
5.0

Excellent and prompt service. Thank you!

James Nibbelink 
Rating:
5.0

loved that i could pick up the truck on a weekend even when the office was closed. being able to do this by cell phone was extremely helpful and we worked at our own pace.

lucilla valenzuela 
Rating:
5.0

Customer did not leave a comment.

Jessica Palmer 
Rating:
5.0

Heidi in Heber was extremely helpful and understanding.

Christopher Wendel 
Rating:
5.0

Customer did not leave a comment.

Linda Miranda 
Rating:
5.0

Customer did not leave a comment.

Rory Brown 
Rating:
5.0

Customer did not leave a comment.

Harvey Smith 
Rating:
5.0

Customer did not leave a comment.

JAMES PARCH 
Rating:
5.0

Customer did not leave a comment.

Engelbrecht Von Tiesenhausen 
Rating:
5.0

Customer did not leave a comment.

DEE SAENZ 
Rating:
5.0

The equipment handled great and was clean and an easy tow

JEROME KRAUSS 
Rating:
3.0

Customer did not leave a comment.

Douglas Ditmarson 
Rating:
4.0

Customer did not leave a comment.

Robert Andersen 
Rating:
5.0

Customer did not leave a comment.

JOANNE PAXSON 
Rating:
5.0

Excellent staff!

CLIFTON JEWELL 
Rating:
5.0

Customer did not leave a comment.

jeffery clark 
Rating:
5.0

Customer did not leave a comment.

Robert Andersen 
Rating:
5.0

very friendly and helpful. thank you

Dave BHAKTA 
Rating:
5.0

Customer did not leave a comment.

Steve Weed 
Rating:
5.0

Everything went so smoothly, I am not sure how you could make it better.

Randy Stein 
Rating:
5.0

Customer did not leave a comment.

Dana Heiser 
Rating:
4.0

Customer did not leave a comment.

MARK SNEDECOR 
Rating:
5.0

Amazing customer service on how to return equipment.

Jerry Ashing 
No reviews have been submitted for this location.

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