Comentarios del cliente para Pine Ridge Sales Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Pine Ridge Sales Inc

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josh k. en

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El cliente no dejó un comentario.

Cheryl C. en

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El cliente no dejó un comentario.

merle a. en

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El cliente no dejó un comentario.

John P. en

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El cliente no dejó un comentario.

Shelly V. en

Grado:

The drop off procedure was quick and easy!

Robert R. en

Grado:

Well... where to start. We scheduled the truck to be picked up in Grand Forks, ND something like two months before needed. At just before 5:00 PM two days prior to pickup... so let's clarify, that was about 8 business hours before the truck was to picked up at the scheduled time of 7:00 AM...so, the person who called me said the truck was not available and wanted to talk about options. I assumed that meant a smaller truck with a trailer or some such thing. The next morning I was on the phone with U haul at the time they are supposed to open... I was on hold for about 22 minutes before I could talk to someone. The terrible news was that a truck was not available as scheduled in Grand Forks and it was up to ME to go to either Park Rapids, MN or Bemidji, MN to get a truck... what the hell!!!!! We had a moving crew lined up to load the truck in Grand Forks at 8:00 AM; scheduled time to pick up the truck was 7:00 AM. Some GM told me the truck could be available by 5:00 PM the day AFTER the scheduled agreement!!! I am completely flabbergasted by this... can this really seriously be your business model!??!! If the equipment is not there for some issue on your end it is the CUSTOMER'S responsibility to drive hours and literally hundreds of miles to retrieve a truck!!??? Something is seriously wrong here. How can a customer EVER schedule with your company with any confidence at all? Please tell me you understand that if you can not fulfill your contract agreement you don't honestly expect the customer to just push back a move a day or two or become responsible to chase down equipment in another state? That is totally unbelievable, and unacceptable. I hope this lands in the hands of someone who can explain this situation... if there is no resolve to this I can assure you that I will never ever even consider U-Haul again. Lastly, I should mention that the GM who was in charge of this store or area or whatever, did offer an extra two days at no charge when she helped me lock down a truck 130 miles away literally hours before the scheduled pickup time... but I ask you... how does THAT help me??? The move is meticulously scheduled for a load and unload. Who does NOT work like that when moving??? So what good in the world would the extra two days at the end do me? And oh by the way, that extra two days cost me more for the insurance I elected to take (since it appears the insurance is charged by the day). Seriously NOT a good experience.

Karen R. en

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El cliente no dejó un comentario.

richard t. en

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El cliente no dejó un comentario.

Angela L. en

Grado:

Usually in the past the U-Haul trucks that I have rented were very clean. This one the truck was dirty inside, information was left from the last user and the back was not swept out. The staff at Pine Ridge was very helpful though.

Travis A. en

Grado:

Very friendly and helpful.

gregory o. en

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El cliente no dejó un comentario.

Jill W. en

Grado:

Clean the trucks, have moving blankets available, most importantly- Don’t switch pick-up location unless you notify the customer! We were very disappointed this time.

jay f. en

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El cliente no dejó un comentario.

Lee F. en

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El cliente no dejó un comentario.

Lisa M. en

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Uhaul ended up falling through and I forgot to cancel the u it. If we decide in the future we will definitely use your company.

Brent S. en

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Efficient and professional.

DAVID D. en

Grado:

Had to park in driveway unsure if legal or permissable, needed to leave truck and complete moving process.

Paul D. en

Grado:

On line reservation system clear and efficient. Pine Ridge delivered as booked on line, professional and positive customer service. Would definitely rent from Pine Ridge and U-Haul again.

Brandy L. en

Grado:

El cliente no dejó un comentario.

Kim H. en

Grado:

Very helpful and friendly!!

TIMOTHY W. en

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The staff at this location were very nice and helpful. The unit was clean and had plenty of space to get truck backed right up to unit.

Ray H. en

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El cliente no dejó un comentario.

Sarah C. en

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El cliente no dejó un comentario.

John L. en

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El cliente no dejó un comentario.

Gary H. en

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keep up the good attitude , customer service was excellent

Mike T. en

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Sick of being told to call here and call there.

John H. en

Grado:

Good location, clean and the agent was very helpful.

Martin G. en

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El cliente no dejó un comentario.

janice n. en

Grado:

Nothing..The most helpful, courteous people.

David C. en

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Very Friendly

Adam N. en

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wonderful customer service

Paul C. en

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El cliente no dejó un comentario.

Gene R W. en

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El cliente no dejó un comentario.

aaron c. en

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El cliente no dejó un comentario.

Kenneth H. en

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El cliente no dejó un comentario.

sara l. en

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El cliente no dejó un comentario.

Evelyn B. en

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El cliente no dejó un comentario.

Darrell S. en

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El cliente no dejó un comentario.

janice n. en

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Very accomodating

Robert V. en

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El cliente no dejó un comentario.

Aaron D. en

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They went out of their way to give me a ride back to where I needed to be. The staff very helpful and friendly.

Jesse F. en

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El cliente no dejó un comentario.

Marten S. en

Grado:

The after hours information from uhaul to drop off was a little confusing. I received an email telling me to check in online 2 hours after dropping off the trailer. I stopped in the next day to confirm and he was very attentive and easy to work with.

Laurn L. en

Grado:

My mileage was 30 miles over the limit and i had to pay for that. The mileage wouldn't have been over if Uhaul wouldn't have changed my pick up location to a city that was farther away from my house.

Bradley H. en

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El cliente no dejó un comentario.

scott O. en

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El cliente no dejó un comentario.

Brad H. en

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El cliente no dejó un comentario.

Martin B. en

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Great system

janice n. en

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Very friendly. Place was not clean but, it is an auto repair place sooo..it may not be clean no matter what.

David R. en

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El cliente no dejó un comentario.

Dina J. en

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El cliente no dejó un comentario.

Donald F. en

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Thourough and quick, in and out in a very timely manner.

MICHAEL B. en

Grado:

I would have appreciated a phone call before the email that advised me that the person who took the truck in is billing me almost $200 for extra miles driven. I can not believe this.

Brenda Naber OR F. en

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El cliente no dejó un comentario.

Deanne A. en

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El cliente no dejó un comentario.

Brenda P. en

Grado:

Quick and easy pick up. Thanks!

Robert Z. en

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El cliente no dejó un comentario.

jeri l. en

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El cliente no dejó un comentario.

Paul B. en

Grado:

Quick pick up and drop off. No issues at all.

Stephen V. en

Grado:

El cliente no dejó un comentario.

REX D. en

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El cliente no dejó un comentario.

Donald F. en

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El cliente no dejó un comentario.

mike s. en

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El cliente no dejó un comentario.