A very bad experience
Arthur. H
Customer Reviews for Heartfelt Connection Transportation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was exactly as I had hoped. Park the truck somewhere, and leave the keys for a quick and easy drop off.
William BThe only thing that wasn't seamless happened when I picked up the truck. The fuel tank was very low (1/16). The representative didn't tell me about a fuel credit that happens if I return the truck with at least a quarter of a tank. Everything else exceeded my expectations.
MARK Dservice above and beyond. just like old times where personable service was paramount!
Mary SGood service thanks.
Mardoche DDo rent out vehicles with a check engine light on! Have customer service available to answer your questions. Don’t make someone wait over 30 minutes for a call back! Very unprofessional service at this location!
Deborah SThe issue was with Uhaul itself, not with the location or operator. Poor confirmation system, detail, e-communications, sent to wrong site, changed 'locations' on us. Equipment worked fine (well maintained) but was not clean. Overall, I will never use UHaul again until I see it has upgraded its fleet and provided better comm's with its operators
Daniel SWhen I reserved the truck, I opted for direct reimbursement and to not pay for coverage however I ended up signing off on papers that indicated I wanted coverage. Ended up paying fifteen more dollars because it was switched without me knowing. This was the only con when it came to renting a truck from here.
aaron sMake sure the items request are in the van. I ordered a dolly and never received one
Jada GThere was a lot of confusion about which truck was ours (not on our end) and the key wasn’t there for us to access independently. The owner had to come back and give us the key which didn’t allow us to get our truck until about 6:50 (50 minutes late) cutting a huge chunk of time out for moving. We barely made it back on time and didn’t have time to stop for gas so now we’re stuck with the fees and consequences of a 3 hour move.
Brooklyn AHand truck and moving blankets were not present when picking up truck
Jack T