Customer Reviews for Piggly Wiggly
(U-Haul Neighborhood Dealer)

150 reviews

2201 E Rawson Ave   Oak Creek, WI 53154

(414) 216-0198

Office Hours

  • Mon-Thur: Closed
  • Fri-Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(414) 216-0198

2201 E Rawson Ave
Oak Creek, WI 53154

Services at this Location:

Office Hours

  • Mon-Thur: Closed
  • Fri-Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing I had a great experience

Diane Malkowski 
Rating:
4.0

My reservations changed which added over 20 miles to my trip. I wasn't made aware of the contactless check in process. It would have been nice to know you would be needing to call references and just that it would take so much time to get the van and drop it off.

Brandon Aman 
Rating:
1.0

We returned the truck and was told that we needed to take to another location - although this was the correct drop off. After more wasted time on the phone getting re-routed to this location - we dropped the truck off and left the keys, folded pads and rental cart. After all the hassle at the original location and the drop off - I was charged $25 cleaning fee as there were some leaves in the back of the truck. Considering all the time that I wasted on the phone with U-Haul changing reservations - and delays due to drop off confusion - I would like a refund of at least that. The lady I spoke with at the drop off location was extremely rude and unprofessional and said the leaves were my issue unless the pick up location agreed to reimburse. I have no idea how leaves would get into the truck as we were on a driveway loading from a garage and in the street unloading into front room of house in Milwaukee

Michelle Harris 
Rating:
4.0

Go to a regular U-Haul place to rent a truck not a grocery store, the truck was scary to drive, you held the searing wheel straight & it pulled to the right so bad I had white knuckles. And also not looking until I pulled away the gas tank was empty.

Patricia Johnson 
Rating:
5.0

Customer did not leave a comment.

Amy Kline 
Rating:
5.0

Nothing

Juan Carrasco 
Rating:
1.0

Overall just a shitty experience from the time i picked it up to the time i tried returning it and then on top of it i was charged a different amount then what was pre authorized and no explanation of why it went up to 28.66 and then .73 cents for the extra miles like obviously i went over it was an estimate no big deal but im confused as to why it went from 27.93 to 28.66 for the total because i have a seperate charge for the .73 cents

Sydnee Gott 
Rating:
5.0

Great customer service

GENE STEPHENS 
Rating:
4.0

No customer service at this location. They only direct you to call 1-800-go-uhaul for any type of assistance.

Erica Albanese 
Rating:
3.0

The app is slow and doesn’t register the pictures when I upload them, it shouldn’t take 30-45 minutes for me to pick up a van.

Atticus Johnson 
Rating:
4.0

Faster service and internet

Bonnie Gibson 
Rating:
5.0

fast and friendly service thanks again

Colleen Guzman 
Rating:
3.0

The contract process is longer than expected for using the app. The truck was in overall good shape...with one exception... The truck had a low tire warning light on when I entered it. Some of the toggles and navigation on the app are redundant... not clear or confusing. When I called to let them know about the warning light, it was like, 'Yeah, do you want to go fill it up or have road service come?' When you're paying $50++ dollars for a '$19.95' (!!) rental, you might give phone support some latitude on deducting a reasonable amount for inconveniences like this. The other option was to drop that reservation and start the (root canal) process all over again! Pretty creative phone support...not. Overall it is cool to be able to rent a vehicle w/o having to have anyone stand there, but the technology could be streamlined, hopefully.

David Jackson 
Rating:
3.0

The online check in was a very slow process where it took over 20 minutes!

Robert Page 
Rating:
5.0

My time spent with UHAL was well spent .

Robert Jahnke 
Rating:
1.0

Worst! Was told the store was closed and had to use online check in. Store was open, so this was just to not have to hire a person to check the trucks in and out. Had to walk between trucks on one side of the lot and the building where the key boxes were on the other side of the lot several times to pick-up and drop off. This is not good for a person who has trouble walking, shuch as myself. GPS settings should not be so tight that when standing next the truck it says you are not at the proper location! What a horrible way to treat customers just so they don't have to hire a person to do the check in and outs.

Michael Kurhajec 
Rating:
1.0

I did not pick this location. I reserved A different location a few miles away. It was A pain and the butt picking up here. Never again

Adam Lukaszewicz 
Rating:
4.0

Customer did not leave a comment.

Mark Bandlow 
Rating:
3.0

No one came out to inspect the equipment before we brought it to the location we were moving from. The lady in Piggly Wiggly said that the Dolly and the furniture pads had a seal on them but when we opened the back of the uhaul the furniture pads were all falling out the bag and the bag was open and the Dolly was also loose in the truck. The padlock to the Uhaul was broken so when we returned the uhaul we were unable to lock the back of the uhaul truck.

Jolene Piggee 
Rating:
5.0

Customer did not leave a comment.

Ann Evica 
Rating:
3.0

Customer did not leave a comment.

Ginger Gill 
Rating:
5.0

Customer did not leave a comment.

Don Bauer 
Rating:
2.0

No person onsite. Website not user- friendly. 45 minutes to get truck.

KATHLEEN KELLER 
Rating:
5.0

Customer did not leave a comment.

Virginia Speed 
Rating:
4.0

Customer did not leave a comment.

Joe Tairi 
Rating:
5.0

Amazing

jacob hajek 
Rating:
4.0

Customer did not leave a comment.

Joseph Konetz 
Rating:
5.0

Customer did not leave a comment.

William Zelten 
Rating:
1.0

It took over 3 hours to get the truck keys.

Alexandra Mather 
Rating:
3.0

Customer did not leave a comment.

John Rodriguez 
Rating:
1.0

The check-in process was terrible. The website failed at least four times, and to pick up where you left off you are required to navigation through at least three different advertisements which try to sell you additional insurance, movers, and storage. Once I was finally able to enter my information, I then had to wait around in a grocery store parking lot for a remote customer service agent to confirm my identify. You cannot reach them anyway other than an online chat. This person finally "validated" my identity by phoning a friend, when I was informed I needed a second person to be called (or I could drive home to get my passport, or I could have them call my employer). Its 5:00 pm, every normal person is commuting home and workplaces are closed. I had to find a friend who wasn't busy and could sit and wait by their phone for U-haul to call them. This was after I already uploaded a copy of my driver's license and credit card. What exactly does phoning a friend do? And if this is something that is so necessary, why would you not give any indication that this is what's needed prior to arrival? Such a waste of time. After I was finally validated and could pick up the key, the website crashed again and I wasn't able to complete the rest of the check-in process.

BRIN SARGENT 
Rating:
5.0

Nothing. All went very smoothly.

Melissa Fisher 
Rating:
4.0

The app didn't work right picking up o r dropping off. The truck was clean and in good condition! I felt the price was fair also! Customer service was good helping get the vehicle also.

Ryan Luebke 
Rating:
3.0

Returning a truck to UHaul has gotten so complicated; the last truck I dropped off was so much easier we literally locked the door and put the key in a drop box. Now we had to go into an app, take pictures, download them to you, fill out a questionnaire aire all before we could take off and go. Very confusing compared to original way.

Natalie Dowker 
Rating:
4.0

Customer did not leave a comment.

THEODORE GRAY 
Rating:
4.0

Customer did not leave a comment.

Caroline Abrose 
Rating:
5.0

Customer did not leave a comment.

John Artrip 
Rating:
3.0

The inside of the truck was dirty, and the truck was shaking a lot

Gail Dominguez 
Rating:
5.0

Truck and tow dolly in same place

Jeffrey Belski 
Rating:
5.0

This was my first time renting a U-Haul and a flawless experience! Thank you!

Cynthia Muedini 
Rating:
3.0

Snow all over uhaul when I came to pick up also had to clean it off myself I would like a refund for my inconvenience this location not good poor service

Justin Frye 
Rating:
4.0

Customer did not leave a comment.

DARIOUS BOLDEN 
Rating:
4.0

Maybe have a sign with the barcode by the trucks so when the website location doesn't work you don't have to keep going back and forth in the parking lot when the website won't accept images and kicks you out making you have to go Svan the barcode again

Justin Stachowiak 
Rating:
5.0

Customer did not leave a comment.

gail dominguez 
Rating:
3.0

They charged us for an extra day but we didn't use it...they did not refund it either!!!

David Audrey Bagdasarian 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE BORDEN 
Rating:
4.0

Customer did not leave a comment.

George Basily 
Rating:
5.0

Customer did not leave a comment.

Gregg Sustache 
Rating:
5.0

Customer did not leave a comment.

Suzanne Egan 
Rating:
5.0

Customer did not leave a comment.

Michael Maurer 
Rating:
5.0

Customer did not leave a comment.

Mark Laneowski 
Rating:
4.0

You added an extra step via the app that wasn't in the video where they wanted a copy of a passport or two references and their phone numbers to call. It was frustrating as we were in a hurry and had to wait for verification. After reading the agreements you had to "x" out after reading. If you backspaced instead it went to the begining and you had to start all over with the check in process.

Daniel Somers 
Rating:
5.0

Customer did not leave a comment.

Tanesha Wesley 
Rating:
3.0

Customer did not leave a comment.

Paul Merchen 
Rating:
5.0

Customer did not leave a comment.

stephen kenney 
Rating:
5.0

Had a difficult time with holly the drivers license. I had previously done this, so I don’t know why I had to do it again.

William Zelten 
Rating:
5.0

Glad to have no issues!

Dennis Simonds 
Rating:
5.0

Customer did not leave a comment.

Tywon Bressler 
Rating:
1.0

Was missing furniture dolly and had truck and had grass clippings in the back. I had to drive to another location to pick them up and got billed for the miles.

Bryce Wenzel 
Rating:
5.0

Customer did not leave a comment.

louis cooper 
Rating:
3.0

I had problems when picking up the truck. I had to get the stores manager to help me and he was less than thrilled that I needed help. I wanted to speak to someone at U-Haul about the issue and there was a 40 minute wait time on the phone. Even though I stopped in a day before to confirm the rental, U-Haul insisted on a second person to verify me. My Spouse was still sleeping and doesn't answer the phone when he is sleeping. The other methods of verification were impossible as all the items were already packed away. That part of your system needs to be improved on.

Michael Weber 
Rating:
3.0

No never return my U-Haul to a neighborhood ever again as they lie and say that you have the truck another day which I never did and nobody's there to help you.

Debbie Belcher 
Rating:
5.0

Customer did not leave a comment.

Roberta Rigden 
Rating:
3.0

Checking in to get my vehicle was a nightmare. My license see had a crack in it so so the barcode could not be read. I tried setting my wife as a 2nd driver and they had to call a 3rd party to verify her.. verifying took forever . It was a waste of 45 minutes..

Jeremy Crawford 
Rating:
5.0

On line return program was not good. Had to fill out three times before it accepted my input

Mark Appenzeller 
Rating:
4.0

Customer did not leave a comment.

Truman Landowski 
Rating:
5.0

The people at my drop off were assholes in Crystal Fall, Mi. They were bitching that I didn't have my paperwork. They tried to lie, and say I owed them fuel when I put more than enough in. When I started to dial my pick up point they found the correct account. My pick up point in Oak Creek were awesome though.

Chris Golliher 
Rating:
4.0

Disappointing rental

Jillian Rozanske 
Rating:
5.0

Customer did not leave a comment.

Debbie Kuklinski 
Rating:
5.0

Customer did not leave a comment.

Randy Hamburger 
Rating:
5.0

Online order must be confirmed with the location. I ordered 2 Dollies and was charged for them. The location had no dollies only the type for refrigerators. The location stated they do not see the part of the order requesting dollies. At least that is what I was told. I am still awaiting reimbursement for the charges.

Terry Snow 
Rating:
3.0

The furniture pads I ordered were not in the truck. Had to call and try chat to cancel that so I would not be charged.

Arcadia Correa 
Rating:
3.0

Customer did not leave a comment.

Brianna Miller 
Rating:
4.0

U haul needs to get trucks with hydraulic lifts on the back to make loading and unloading easier like budget has.

Richard Ruocco 
Rating:
4.0

Customer did not leave a comment.

Andrew Weber 
Rating:
4.0

Easy and convenient process. Great location and easy to pick up and drop off.

HEATHER PEERENBOOM 
Rating:
5.0

Everything worked out fine.

Michael Kelly 
Rating:
5.0

Customer did not leave a comment.

EMILY DRAP 
Rating:
3.0

Dolly was supposed to be included.I talked with someone but never received a credit for paying for it

Brian Schultz 
Rating:
5.0

Absolutely nothing. I was treated very well and truck was ready and tip top shape

Cheryl Lubinski 
Rating:
4.0

Customer did not leave a comment.

STACEY ALLETTO 
Rating:
5.0

Keep the good work

MAHAMED KHALIL 
Rating:
2.0

Customer did not leave a comment.

HANNAH PAISER 
Rating:
3.0

Customer did not leave a comment.

Brian Buechner 
Rating:
4.0

Customer did not leave a comment.

Huck Monteabaro 
Rating:
5.0

Customer did not leave a comment.

Rakesh Belum 
Rating:
5.0

Customer did not leave a comment.

Andrew Cilio 
Rating:
4.0

Every thing was good

gary koschinick 
Rating:
5.0

Really friendly people

MAHAMED KHALIL 
Rating:
4.0

Customer did not leave a comment.

Kevin Ronayne 
Rating:
4.0

Last minute we were told we had to change the pick up location. We should have been told earlier as this changed many of our plans. It was much further away than original location. Also, We did not receive the 2 Utility Dollies or the 2 dozen furniture blankets that we ordered. When I called customer service the best they could do was make up go pick out up in A COMPLETELY different location and again, very far from our home. We never were able to get the items and have not been refunded! I called Customer service again and they told me when we return the truck we could talk to someone to get Refund but it was just a drop off, so there was no one to talk to. I'm very frustrated.

Adam Hunt 
Rating:
5.0

Always rent from this location! Great service!!

Thomas Farina 
Rating:
3.0

Because there wasn't any U Haul employees at this location I had to use the app to return the truck. I was having to keep retrying to follow the add photos part. Dropped my phone multiple times . It took me about 45 min to get it done.

JAN ALBRECHT 
Rating:
4.0

Waited long time for management to come to counter.

Jennifer ROBINSON 
Rating:
3.0

Key was left in the box of the truck with a lock on the rear door. The lock was extremely difficult to open, please maintain these locks better.

RANDALL BRZOSKOWSKI 
Rating:
4.0

Steering is worn out on the truck I had and it tends to wonder back and forth.

Kevin Gauthier 
Rating:
5.0

Customer did not leave a comment.

Peter Upson 
Rating:
5.0

Customer did not leave a comment.

Craig Bevilacqua 
Rating:
4.0

Did not receive the blankets I reserved. This was eventually credited. Not too convenient when you are looking to talk to someone in person.

Matthew Francis 
Rating:
1.0

Location decided to go home early so had to spend another hour on a call to get taken care of.

Kurt Wise 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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