Customer Reviews for Pier 1 Storage
(U-Haul Neighborhood Dealer)

430 reviews

1502 W Park Ave   Duncan, OK 73533

(580) 470-8690

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/16/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 6/19/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(580) 470-8690

1502 W Park Ave
Duncan, OK 73533

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/16/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 6/19/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wyatt Smith 
Rating:
5.0

Customer did not leave a comment.

robin griffin 
Rating:
5.0

Customer did not leave a comment.

Jerome pierce 
Rating:
5.0

Customer did not leave a comment.

JAY pierce 
Rating:
5.0

Customer did not leave a comment.

TREY LEE 
Rating:
5.0

Flawless service, super easy to drop off the truck. Was in and out in 10 mins. Highly recommend!

RYAN SPOERING 
Rating:
2.0

Customer did not leave a comment.

Charles VanNest 
Rating:
2.0

better parking place for the trucks

Charles VanNest 
Rating:
5.0

Great people very friendly

jim grounds 
Rating:
5.0

Customer did not leave a comment.

TERRA ANDREWS 
Rating:
3.0

Customer did not leave a comment.

Edith Ashcraft 
Rating:
4.0

Customer did not leave a comment.

Kyle Antholz 
Rating:
5.0

Great service.

James Jordan 
Rating:
4.0

Customer did not leave a comment.

Tracie Sparkes 
Rating:
1.0

You have two drop offs next to each other. And charge a fee for dropping the truck off at the wrong one. Get bent, I'll never use Uhaul again or recommend it to anyone.

David Buchanan 
Rating:
5.0

Customer did not leave a comment.

Richard Maurer 
Rating:
5.0

Customer did not leave a comment.

Allison Mahaffey 
Rating:
5.0

Easy drop off and it was quick.

Dale Cooke 
Rating:
5.0

Customer did not leave a comment.

Curtis Holmes 
Rating:
5.0

Customer did not leave a comment.

Skyler Reeves 
Rating:
5.0

Customer did not leave a comment.

VERNE MCCABE 
Rating:
5.0

Very professional and friendly. Melissa was awesome and definitely went above and beyond. Thank you

MICHAEL PELAT 
Rating:
5.0

Customer did not leave a comment.

Kaylee Price 
Rating:
5.0

Customer did not leave a comment.

William Lawson 
Rating:
5.0

It was a very good experience. Well done.

MIKE DALTON 
Rating:
3.0

Customer did not leave a comment.

Sabrina Laminack 
Rating:
5.0

Nothing

BRENDA SKILES 
Rating:
3.0

Make the billing a better experience. Multiple times I had to remove the extras and still got charged for them. Now I have to take time to call and have them refunded

Roma Tilghman 
Rating:
5.0

Customer did not leave a comment.

Robert Hicks 
Rating:
5.0

The process was as good as it gets , no improvement needed.

David Manning 
Rating:
2.0

One of the tires had only 25 lbs. of air.

Duane Hanshew 
Rating:
4.0

Was a bit confused about where to drop the truck. Considering it was a self check in I probably left it in the wrong location at the business.

Alan Lewis 
Rating:
5.0

Customer did not leave a comment.

Wyatt Smith 
Rating:
5.0

Stay as you are. Great service from start to finish. Thanks.

Melvin Bruner 
Rating:
5.0

No improvement needed Melisa provided excellent customer support

David Manning 
Rating:
5.0

Customer did not leave a comment.

STEVEN HARPER 
Rating:
5.0

Customer did not leave a comment.

Ladia Ellis 
Rating:
5.0

Customer did not leave a comment.

peter mackes 
Rating:
4.0

Ensure vehicles are cleaned. The rental had a substance on seats and cigarette ashes through out the cab.

Jason Riggle 
Rating:
5.0

When I am renting in Duncan Oklahoma I will not rent from anywhere else, hands down the best. Very knowledgeable, friendly, and helpful, they helped me out and hooked me up and made my whole experience a breeze.

Allen Mercer 
Rating:
1.0

Took over four hours to pick up the truck with truck share. Stayed on hold with customer service for FOUR HOURS, and was hung up on 3 different times. Scheduled for a call back got it, stayed on hold for another hour. Then after picking it up was charged almost twice what the original contract was for. Will never do this again.

Christian Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Michael Stone 
Rating:
3.0

Utilizing the automated checkout at pickup, the mileage that showed on the app was almost 500 miles different from the actual mileage on the truck. I took pictures. I entered the correct Mileage but at turn in the App used there originally wrong mileage and said my fee would Be around $500. I made comments on the app and I suppose it was Finally corrected.

George Dossett 
Rating:
5.0

Customer did not leave a comment.

Kelly Scheel 
Rating:
4.0

Lady behind the counter was nice & professional. The equipment was a little muddy & had one marker light 💡 out which I let them know about after my return with a phone 📱 call. Thankfully I didn’t have to tow at night. I doubt police 👮‍♀️ would bother but it’s just a little maintenance item that should be fixed.

Adam Kessler 
Rating:
5.0

Incredibly fast and friendly

JEREMY MUELLER 
Rating:
5.0

Staff is phenomenal. Location was amazing. Vehicle was clean. 10/10

James Ray 
Rating:
5.0

Location and staff are great! The UHaul online experience is the exact opposite!

Steve Harper 
Rating:
4.0

Customer did not leave a comment.

Preston Waters 
Rating:
5.0

Customer did not leave a comment.

SCOTT RICE 
Rating:
5.0

Not one thing different.

Mary Taylor 
Rating:
5.0

Nothing to improve, staff and equipment was awesome.

Duane Kouts 
Rating:
5.0

Customer did not leave a comment.

SCOTT RICE 
Rating:
5.0

Customer did not leave a comment.

DONALD haggard 
Rating:
5.0

Have equipment on site when it is promised.

Justin Mitchell 
Rating:
4.0

24/7 process still needs work. It said it could not locate me and location was turned on on my phone and app

Mike Gray 
Rating:
3.0

Customer did not leave a comment.

KENNETH WHITENER 
Rating:
3.0

Multiple furniture pads were dirty and stuck to the floor from previous renter.

Mike Gray 
Rating:
5.0

Customer did not leave a comment.

Jami Harrison 
Rating:
5.0

Customer did not leave a comment.

robin wilson 
Rating:
5.0

The location and the staff was great! The online check in process is horrible. I will be looking for another company to rent a moving truck the next time I need one.

STEVEN HARPER 
Rating:
5.0

Customer did not leave a comment.

Preston Waters 
Rating:
4.0

Customer did not leave a comment.

LOUISE CALAWAY 
Rating:
3.0

Customer did not leave a comment.

michael epley 
Rating:
5.0

For a business that had a lot of moving parts I felt like I was the only one important treated respect and given a first class experience which ran like a well oiled machine , thanks millisa

David MANNING 
Rating:
3.0

Customer did not leave a comment.

Joe Stephens 
Rating:
3.0

Online process is super easy and definitely user friendly. I’m not sure if I missed it somewhere in the agreement or not but I was not aware of a deposit needing to be placed with a cash order. I feel like that is something that should be made aware so everyone can make sure they have enough funds. I got lucky today and happened to have an extra $20 bill. The deposit needing to be made is not the issue, but just the unknowing of needing one. I brought this up to the worker and I am completely aware she has no control over that, I was just trying to let her know that you guys should add that online about the deposit and she was extremely rude. I will never use this location again.

Megan Barnes 
Rating:
5.0

Never saw the location. I had to drive to a different location 60 miles away to pick up the vehicle. I have worked with pier one in the past they are great people. It wasn’t their fault that uhaul the company really screwed up.

BRIAN SWINHART 
Rating:
5.0

Customer did not leave a comment.

TERRY BIEHL 
Rating:
1.0

My only problem is renting a 6 x 12 heavy trailer with no trailer Jack and nobody really did help you lift it onto your hitch. U-Haul should consider the liability of back injuries to the customers. I have a past back injury and items like that it’s not helpful to it. There is no way to hook or unhook the heavy tongue trailer without lifting it clear from the ground.

JENNIFER SPIVEY 
Rating:
5.0

Customer did not leave a comment.

Nathan Gatewood 
Rating:
5.0

Customer did not leave a comment.

Richard Phillips 
Rating:
5.0

Great service.

LEA BEAN 
Rating:
5.0

Nothing!!

ANTWANLAMONT COLEMAN 
Rating:
5.0

Everyone was very friendly and helpful

Freddie Gates 
Rating:
4.0

The walk from the office out to the truck seemed like it was over a quarter of a mile and I was pulling an appliance dolly with arthritic knees. A golf cart ride would have been appreciated.

Daniel Guthner 
Rating:
5.0

Customer did not leave a comment.

Joe Willeford 
Rating:
5.0

Customer did not leave a comment.

david demerson 
Rating:
1.0

The pods were dropped off a day late and only after I called to ask where they were. They were picked up a day late and only after I called to ask where they were. I asked for a follow up phone call and a discount for inconvenience and additional cost incurred to me because of delay … never received a phone call.

Louella Bates 
Rating:
5.0

Not charge the milage fee if the fuel is replaced.

patricia pearson 
Rating:
5.0

Customer did not leave a comment.

Mercedes Woodard 
Rating:
2.0

The truck cab was a mess. There is no way it was checked. Trash and cat hair was everywhere. Full tank of gas would have been nice since I had a long drive and had to fill up almost immediately.

Jared Perzynski 
Rating:
3.0

Left vehicle after hours, not able to rate it.

JONATHAN GANN 
Rating:
5.0

They were very professional!

Brett Baldwin 
Rating:
5.0

Melissa was awesome

Brent Clark 
Rating:
3.0

Customer did not leave a comment.

Kendrick Mcrae 
Rating:
3.0

Hard to access trailer. After hours return location rough and on grass.

Michael Gray 
Rating:
5.0

The people here were very helpful and professional.

Randy Norden 
Rating:
5.0

I especially liked the professional service by counter person who helped me and allowed me to get two extra days the relieve my angst over my 3 day time limitation. Very friendly service.

MARK MACMULLEN 
Rating:
5.0

Great customer service

Guadalupe Linder 
Rating:
5.0

Customer did not leave a comment.

sandra allen 
Rating:
4.0

NA

James Jordan 
Rating:
5.0

Customer did not leave a comment.

Curtis Holmes 
Rating:
5.0

Customer did not leave a comment.

Randall Alderman 
Rating:
3.0

Since office was behind a locked gate, it was confusing. Ultimately no harm though.

Michael Goracke 
Rating:
4.0

Customer did not leave a comment.

Jessica Green 
Rating:
5.0

Customer did not leave a comment.

RICHARD PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

John Meek 
Rating:
5.0

The lady at the desk was very good and helpful.

Sue Willett 
Rating:
5.0

Great place, very friendly. If I need a truck again I be using this location.

Brandon James 
No reviews have been submitted for this location.

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