Comentarios del cliente para Pick N Go

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Pick N Go

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Michael H. en

Grado:

El cliente no dejó un comentario.

william R. en

Grado:

El cliente no dejó un comentario.

salvatore C. en

Grado:

fast and polite

Carlos A. en

Grado:

El cliente no dejó un comentario.

nnamdi A. en

Grado:

It was seamless experience..

brenda U. en

Grado:

Make it clear that charges are not by the month. They come up soon and sooner each month when charged every 4 weeks it pissed, me off eventually.

Douglas B. en

Grado:

El cliente no dejó un comentario.

Laura K. en

Grado:

Really helpful and accommodating during the pick-up process!

tekesta F. en

Grado:

Fast service

Daniel F. en

Grado:

El cliente no dejó un comentario.

Jinhwan K. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

Excellent customer service. Quick and easy check in. Very accommodating and friendly staff. Nice location for north and downtown moves. Would absolutely recommend to a friend.

shane V. en

Grado:

Truck was extremely difficult to start, took us up to ten minutes to get it started sometimes as the keys would not turn at all 90% of the time, beyond normal safety measure locks. Location was filthy and poorly maintained, extremely sketchy and illegally selling certain materials. Truck was otherwise clean though.

eva I. en

Grado:

The truck had a starting issue.

Alastair W. en

Grado:

Truck had serious issue to start engine. Took about 5 min every time to start, including wiggling steering block while turning ignition. Engine light was on the entire time. Truck needs repairs.

Neil W. en

Grado:

El cliente no dejó un comentario.

Manuel M. en

Grado:

El cliente no dejó un comentario.

Alyssa L. en

Grado:

The people here were really kind and accommodating.

Adam B. en

Grado:

El cliente no dejó un comentario.

Jesse G. en

Grado:

Booked a 7:30 pick up time on the website but the store isn’t open till 9... okay. Get there at 9 and clerk doesn’t get there till 9:15 so now I have movers waiting that I paid for for someone else. I end up having to pay for an extra hour for them. On top of that I can now ONLY keep the truck for 4 hours because someone booked it into my 6 hour window.

Dale K. en

Grado:

Be aware that this location may not have enough furniture blankets to accommodate your needs. I requested 12 with my reservation, but they only had 5 available when I picked up.

Yvonne T. en

Grado:

El cliente no dejó un comentario.

yonas G. en

Grado:

Good service thanks

Mathew O. en

Grado:

Service was prompt, friendly and supportive

abraham G. en

Grado:

Good service

Angela D. en

Grado:

They were 15mn late to open the store. Store opens at 9am my rental time started at 9am. Moving is stressful enough let alone wondering if someone is going to open on time so one can get started on time.

Kristen F. en

Grado:

Starting off the rental was difficult as the mm/did/yyyy format for birthdates in the app doesn’t not actually accept the format indicated. I needed to contact customer service and even the representative I talked with wasn’t sure what format to use. It took trial and error to have this fixed. Then, the furniture pads we rented were not in the truck at pick up. We didn’t notice until we got to our destination as I assumed they would be in the back of the truck as it indicated on my rental. Additionally, it took me calling into uhaul to have the charges for the truck. After returning I indicated that I was not satisfied with the rental (due to being charged for items not supplied) and was told I would be contacted in 2-3 days. Fast forward 2 weeks and me calling for uhaul to follow up. I wonder how long I could have gone without paying — there seems to be a break in the reservations, customer service, payment when using the app.

markos W. en

Grado:

Good service at whole.

Nicholas F. en

Grado:

El cliente no dejó un comentario.

murray E. en

Grado:

Very understanding . The courteous an helpful representative was awesome I recommend this location to everyone. A pleasant experience

John R. en

Grado:

Truck would not have passed commercial inspection The steering was poor

tara M. en

Grado:

Make sure you have enough money to pay back customers deposits. We rented a truck paid 300 deposit. After dropping truck off, we went to get out deposit back. They wanted to give us half of it and asked if we would come back later for the rest as they didn't make any sales that day and didn't have the money to give us out refund. Then had nerve to argue with my husband about giving us our money back and saying we are not being honest or good customers. Because we didn't want to come back later for our money. This place is horrible wouldn't recommend it to anyone.

Ryan W. en

Grado:

Truck was in ill repair, leak in gas, was unable to put more fuel in the tank. Otherwise the car was clean, picking up the car and drop off took about half an hour each. Employee was kind but also distracted with the storefront that was attached.

alaa N. en

Grado:

Customer service is nice

Hashmatullah A. en

Grado:

Barakat was very helpful and kind man. See him

Meron S. en

Grado:

El cliente no dejó un comentario.

CORA R. en

Grado:

The gentleman was very polite, professional and friendly. He was efficient and fast to do the paperwork and return was very simple! Will definitely use him again when I need to move my stuff from Storage to my house thank you so much for such a great experience.I

yvanel C. en

Grado:

Why u-haul does not give refund for extra fuel? But the customer service was nice.

Ahmad A. en

Grado:

Had awful experience. He wasn't there the morning we had moving. Didn't give us three dollies that we had ordered. Didn't even pick the phone at the time he was supposed to be in his shop.

essam A. en

Grado:

El cliente no dejó un comentario.

Faraz M. en

Grado:

El cliente no dejó un comentario.

GANESH P. en

Grado:

El cliente no dejó un comentario.

Alex T. en

Grado:

I did not get the pads, dolly or additional items I booked and still got charged for them. I would like a refund. Additionally, the store owner offered no help when I was experiencing issues. I would never recommend that location or this service.

stefano T. en

Grado:

El cliente no dejó un comentario.

Francis R. en

Grado:

El cliente no dejó un comentario.

JIN YING C. en

Grado:

El cliente no dejó un comentario.

Suzanne M. en

Grado:

Very helpful and friendly service

tara M. en

Grado:

El cliente no dejó un comentario.

Danielle R. en

Grado:

The man who facilitated the rental was rude and when I returned the vehicle he raised his voice at me for asking why the rental was so much. He told me I couldnt be a minute late or the charge was double (I was not late). When I picked up the vehicle I had signed up for express rental and it was not express because the man told me I couldn’t do that. He left me with no keys twice while he went back into his store to chat with his friends. I had to ask for my dolly rental. When I asked why I had to give him my credit card (because I had requested express and completed all of that online to save time) and that I understood the forms online to not need to fill with gas that was what the extra charges were for, he told me to “rent with HomeDepot if you don’t like it”. As a nation wide company, I would be pulling your services from this location. It’s unfortunate to have front line interactions with people like this.

Peter B. en

Grado:

Very friendly service, but the truck was not as clean as I was expecting

amanuel T. en

Grado:

El cliente no dejó un comentario.

Lucile P. en

Grado:

El cliente no dejó un comentario.

lesley S. en

Grado:

Bles at this location was very friendly and the uhaul was available and clean at the reserved time. Central customer service could be improved because they didn't give the correct location than the one I reserved when I called to verify (could be explicitly stated in the confirmation email).

giraldo D. en

Grado:

El cliente no dejó un comentario.

Richard P. en

Grado:

The location is quite seedy and not what I expected. That said, if the equipment had been ready on time, was clean inside and out without the odour of cigarettes, I would have been satisfied. The agent was very good. The agent had a lot of things working against him. I think the neighbourhood location is a good idea. I had selected no cdw and yet got charged for it. This experience was poor, overall.

Alan W. en

Grado:

El cliente no dejó un comentario.

Cindy M. en

Grado:

El cliente no dejó un comentario.

Owen S. en

Grado:

The computer took almost an hour to ?charge Thus we. Departed with the truck at 10 instead of the arranged time Also we were informed there were only seats for 2 yet there was a middle seat with a seat However the service was excellent otherwise

james H. en

Grado:

El cliente no dejó un comentario.

Jacob S. en

Grado:

Truck was difficult to drve, needs new brakes and shocks

Greg R. en

Grado:

The vehicle was dirty inside and out and the box stunk like cat pee. The vehicle had good tires on it and did run good and got decent mileage for a big truck. I was charged extra for the insurance and was told it would be adjusted when I dropped it off and that did not happen.

Randall D. en

Grado:

Very professional and polite. I would truly recommend using and will be coming back to use his service again in the future. Thank you for your professionalism.

Zachary P. en

Grado:

The representative that I spoke to Exceeded my expectations of customer service he was very helpful, friendly and knowledgeable about my rental options! Amazing experience

huzia A. en

Grado:

El cliente no dejó un comentario.

marianne C. en

Grado:

El cliente no dejó un comentario.

Debbi A. en

Grado:

OMG I don't think you can improve on awesomeness. The gentle man that helped me was incredible, polite and went out of his way to ensure I was happy. I was extremely impressed by him. Thank you and I will definetly use it again in future and will pass that location on to my friends and family.

Myung Hoon H. en

Grado:

El cliente no dejó un comentario.

Justin W. en

Grado:

The U-Haul agent was very friendly and professional. Definitely a pleasure to work with him.

Charmaine N. en

Grado:

The inside was dirty and smelled. The service was brutal . I was the only person in the store and it took 20 mins to check in .

Matthew L. en

Grado:

Stop overcharging customers. Stop making your customers chase you for refunds. Show actual costs of rentals instead of doubling the posted price with fees and extra charges. I will never use Uhaul again

Allen R. en

Grado:

El cliente no dejó un comentario.

Wilf P. en

Grado:

They worked hard to ensure everything well.

Wesley P. en

Grado:

El cliente no dejó un comentario.

Wes P. en

Grado:

Highly recommend this location. Very helpful

William P. en

Grado:

The staff were very knoledgeable and helpful. The rental could not have gone smoother. Thanks John

kibrom G. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

El cliente no dejó un comentario.

Chantal W. en

Grado:

I picked up a Uhaul today it was my first time moving and the experience was very smooth and the guy who helped me through the process was so friendly and made it very easy. I highly recommend this location and Uhaul. Thank you for making my mom stress free and easy!! It was also very affordable !

Brent B. en

Grado:

This was my second rental from this location. It's in a great spot on Centre St and pick-up and drop-off is always quick and easy.

Sharif E. en

Grado:

El cliente no dejó un comentario.

Neal D. en

Grado:

El cliente no dejó un comentario.

Ian R. en

Grado:

El cliente no dejó un comentario.

Kristina A. en

Grado:

The time and location for equipment pick up were incorrect. The agent didn't have the equipment I reserved (Appliance dolly). When I went to pay my bill, I was given an amount the was overcharging me be $40, and then they lost my invoice. I went to the location with my son and was told that they didn't know how to access it. I waited for 20 minutes until they told me they would find it eventually and I could pay it when it went to collections. Very dissatisfied and will actively discouraged others (social media, word of mouth) to avoid this location like the plague.

juan P. en

Grado:

El cliente no dejó un comentario.

Brent B. en

Grado:

Everything was great and the pickup and drop off was nice and quick

brian A. en

Grado:

Truck could have been cleaner. The air tire pressure low light was on when I picked it up.

Paul H. en

Grado:

I had a reservation for 8am, but place doesn't open until 9am... thankfully I drove past the night before and noticed the hours posted and popped in to find out how I could get the truck by 8am, as promised on my reservation. The guy was super nice and let me take the keys then, great, right?! Hah, too good to be true. I drove the truck all the way to where my mother was moving out of a basement suite, and the tires on the truck were so bald, it couldn't get up the slightest hill (there was like an inch of fresh snow on the road)... so we would have to carry furniture and boxes for almost a block... BUT, THEN when I opened the back it was FULL of garbage, empty boxes from TV's and bags full of GARBAGE, so I had to drive around to find a dumpster to get rid of this (remember you pay like 0.89/ km...), oh and did I mention that the front tire was almost flat? Yeah had to go pump that up as well. So I wasted 90 mins of my 4 hour move window messing with the truck and didn't get the move done, we got 1 load done and didn't have time to get the rest, so had to drive back and forth with our SUV to finish the move all afternoon!! So when I went to return the truck, the guy wasn't even there to check it in, so I told the girl working that I had some issues and she basically called the owner and handed me the phone. I tried to explain what happened and about the garbage and he talked over me, yelling at me that I was a liar, and that it wasn't his problem and to call UHAUL and that because he gave me the keys early, I OWED him the task of cleaning and maintaining his truck. I called UHAUL to complain and I got a nice women on the phone and she said she understood and was sorry, but she told me "Lisa" would call me back and back this right, and well, no one ever did. All I really expected was to not have to pay for the mileage to clean out and maintain a truck that should have been ready to go at 8am like a reserved. Or at the very least some resemblance of an apology, but I guess that was too much to ask. So I get the bill finally, and even though the actual move was 8km total (we picked this location because it was only a couple blocks away), they charged me for more than 20km AND when i filled it up it was $22 (you have to return it full....) so $22 for 8km???? I would avoid this location like the plaque, seems like a nice guy until you call him out, and then they treat you like dirt. I gave UHAUL the last 24 hours to contact me and make it right, and they never bothered. Their $50 reservation guarantee is a farce, as the truck won't be ready, clean nor "full".

doug B. en

Grado:

Great overall experience. Excellent vendor to deal with. I would definitely go to this location again to rent the truck!!

felipe S. en

Grado:

Staff were great even though we delayed to return the truck. Highly recommend it!

ariosto M. en

Grado:

Truck wasn’t there at the moment to pick up. No store problem, but not good for the store. Overall everything not to bad.

jacob M. en

Grado:

Let the customer know in advance that if you have your rental for 7 hours that you will ne charged for a two day rate...

Roberto C. en

Grado:

El cliente no dejó un comentario.

jennifer V. en

Grado:

very friendly staff

RODION A. en

Grado:

Contract # 97214699, picked up dirty truck with a little bit less than 1/2 of fuel. Return with exactly the same amount. The guy started to argue and underestimate the fuel level. I got an extra charge with $16.26. Would like to get it back! Can provide pictures.

Megan K. en

Grado:

El cliente no dejó un comentario.

Chen L. en

Grado:

The service and truck are both excellent, I only wish there's more locations in the centre north part near country hills.

darren Y. en

Grado:

El cliente no dejó un comentario.

Maricar T. en

Grado:

It makes our move fast.

Rob H. en

Grado:

my original reservation was to pick up at 8:30 am , there was no equipment attached and no key available until store owner arrived at 9:20 am. The inside of box was wet and not swept out.

marianne C. en

Grado:

El cliente no dejó un comentario.