Customer Reviews for Phones plus
(U-Haul Neighborhood Dealer)

Rating:

1.0

Vehicle was muddy in cab and in back. Remote pickup wasn’t activated, so I had to wait until 11am to get the truck after I showed up at 8am (the time I reserved it for). Truck leaked, so our stuff got wet.

Rating:

2.0

Overcharging for mileage.

Rating:

4.0

Location was not clearly marked as a uhaul drop off. Sign on building also did not match name on site. Staff was very helpful and understanding though

Rating:

3.0

We explained that the $15 safe move was fraudulently added to our bill, and he mentioned that this would be brought up with the District Manager.

Rating:

1.0

Was not in a good spot couldn’t hardly find it drove around for a long time looking for the place

Rating:

5.0

Great everything!

Rating:

3.0

Site was okay. All of the u-turns required to get gas and then into the parking lot added mileage to the bill. Bill was $20 higher than quoted. Hidden fees and extra mileage, although no detours were taken. Disappointed.

Rating:

3.0

For the shop to actually be open the hours at States it's going to be opened myself and other people were waiting outside the door by the time the man finally showed up multiple hours late

Rating:

2.0

There’s no sign, there’s no help on google, representative at the store didn’t answer the phone, no one at the pick up location knew what to do or where to go either. The entire experience was very frustrating and irritating.

Rating:

5.0

Have a greater variety of inventory on hand.

Rating:

4.0

Didn’t feel right leaving equipment unattended. Someone could have taken it after we turned it in and it would have been on us. There was no lockup area, locks, cameras anything. I called to turn it in so I wouldn’t be held liable

Rating:

5.0

Absolutely the easiest transaction I've ever had renting a uhaul 6x12 trailer 5 stars and will only go here from now on. Highly recommend this location 👍

Rating:

5.0

Stop rent bad truck check engine with water leak

Rating:

3.0

For the answer for equipment should have 2 answers. the inside of the trailer was not clean needed to be swept out, the outside was well maintained.

Rating:

3.0

Young Man didn't go out and check anything when we took the truck back he never checked any thing.Not ejs9

Rating:

5.0

Again, quick and easy process, In and out within 10 minutes. I gave the representative my reservation number, they said they would take care of it for me and close it out. Even picked up a new screen protector.

Rating:

3.0

Improve signage and inform customers ahead of time that the location is actually a PHONE store. Despite that confusion, the sales person/clerk was very helpful and even managed to diminish my stress by cracking a joke. Thank you

Rating:

3.0

My first truck was not clean and needed serious repairs. A mechanic was dispatched to assist me. His name was if I remember correctly was Fred. He went above and beyond to assist me and to assure that I was put into a clean well operating Truck. His service and Professionalism made a difference in my decision of using uhaul for my next need of a truck.

Rating:

2.0

Location was changed 24 hours before pickup. Didn't have the dolly or pads that I had reserved (was not charged for them but still annoying). Picking up a UHaul truck at a prepaid cell phone store is a bit odd.

Rating:

5.0

Customer service was excellent. Very quick & easy process.

Rating:

2.0

Bigger sign could not see uhaul office bad area for parking trailers

Rating:

1.0

I was supposed to get my truck at 8, he failed to leave keys in lock box so I was unable to get until 11. I was told by UHaul I would get a 50.00 credit. I told him and he did not give it too me. I had hired movers for that day and had to cancel until following day. Movers at destination had to be called and rescheduled, they were on way when I was able to get them and I was charged $150.00 for their travel and had to reschedule for Monday which was 2 days later. This guy had no pads so I had to go to another UHaul location to get them. No way this guy should be allowed to rent trucks. His inefficient ways cost me at least $200.00

Rating:

3.0

Snow on the windshield.

Rating:

4.0

No complaint. Fast courteous service, friendly and professional.