Customer Reviews for A-2 Service Station Inc
(U-Haul Neighborhood Dealer)

105 reviews

786 Burke Ave   Bronx, NY 10467

(929) 387-4682

Office Hours

  • Mon: Closed
  • Tue-Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(929) 387-4682

786 Burke Ave
Bronx, NY 10467

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great 👍

Karen Mae 
Rating:
5.0

Great service, friendly and helpful staff.

Jaszel Josephs 
Rating:
5.0

The guy there was super friendly and helped me with the whole process.

Heidi Vicente 
Rating:
5.0

Great customer service and friendly staff made everything easy

Anthony Williams 
Rating:
5.0

Customer did not leave a comment.

JONATHAN DOMINGUEZ 
Rating:
3.0

The location where you can pick up the truck is good, but the company itself is very expensive and makes charges from all possible sides, making the bill increasingly high, very disappointed with the company u-hual

Hector Saravia 
Rating:
3.0

Have the equipment that they say they have

Jovaughn Mills 
Rating:
5.0

To bien

FELIX YOVANI NORALES ARZU 
Rating:
5.0

Customer did not leave a comment.

S Scott 
Rating:
3.0

Customer did not leave a comment.

Courtney Smalling 
Rating:
5.0

Keep doing what you're doing

Charles Dennis 
Rating:
5.0

Customer did not leave a comment.

ALSON ABRAHAM 
Rating:
4.0

Customer did not leave a comment.

MACHEL Robinson 
Rating:
5.0

I have used this location on multiple occasions And am very satisfied with my service Thank you

JUAN C MARTINEZ 
Rating:
3.0

Customer did not leave a comment.

Nnamdi Okoro 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Tart 
Rating:
5.0

Customer did not leave a comment.

GEORGE EVANS 
Rating:
5.0

Customer did not leave a comment.

Yokaty Marte 
Rating:
4.0

Bigger trucks be made available for local moving

kenneth amadu 
Rating:
4.0

Customer did not leave a comment.

Shakib Miha 
Rating:
5.0

Customer did not leave a comment.

Valencia Johnson 
Rating:
3.0

Customer did not leave a comment.

Jashira Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Diane Egea 
Rating:
5.0

Customer did not leave a comment.

Leudy Otano 
Rating:
1.0

The rep was very bad he didn’t take care me at all I would like my money back I was in fear of my life he threatened me saying he was going to fuck me up

Katrina Moorehead 
Rating:
3.0

The customer service care needs improvement. There was one person doing everything almost at the same time. It took me almost 25 minutes to get a vehicle. There was a trash shoping bag on the floor of the passenger sit. The cup or can holder was dirty. I guess the person who used the van prior my usage was a smoker and it was not cleaned. The tire air signal was on, thus the air in the tires was not balanced! However, the gentleman who signed me out was very helpful! Thank you.

Pius Bugembe 
Rating:
4.0

maybe a little quicker with the paper work, everything overall was pretty well done no complain

antoinette graham 
Rating:
5.0

Customer did not leave a comment.

Vaughan Arnold 
Rating:
5.0

Customer did not leave a comment.

JULLIAN SAMBUALA 
Rating:
5.0

Specific time and market highlights to show the customer when he has to return it.

STRALIN CRUCETA MUNEZ 
Rating:
5.0

Customer did not leave a comment.

Rohan Laing 
Rating:
1.0

Customer did not leave a comment.

German Caceres III 
Rating:
3.0

Customer did not leave a comment.

Marilyn Oliveras 
Rating:
5.0

Wonderful experience with impecable Customer service

Petrina Morgan 
Rating:
1.0

The worst Uhaul place by far,

PAVEL LOPEZ 
Rating:
5.0

Nothing really needs improvement in my opinion. Customer service was above and beyond. Thank you all for a safe and worry free trip.

Jill Egea 
Rating:
5.0

Customer did not leave a comment.

christopher brown 
Rating:
5.0

Customer did not leave a comment.

Eslam Nafea 
Rating:
3.0

Customer did not leave a comment.

Kimberly Rojas 
Rating:
5.0

The customer service at this location was EXCELLENT!

Jose D. Blanco 
Rating:
5.0

The staff were very helpful and friendly. Thank you for all your help

Abdul Wahid Johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Fedak 
Rating:
2.0

They did not have the truck I reserved. Therefore I had to downgrade, which made my move twice as long, because I had to do two trips. This made me go past my reservation time, and they charge me for two full days of rental. I did get some refund, but the hassle was almost not worth it. They also had no dropbox for the key, and even though I returned it be on my phone, they did not register it as dropped off until the morning.

Rebeckah Austin 
Rating:
5.0

Customer did not leave a comment.

Pierre Jean baptiste 
Rating:
5.0

Great

Delroy Scott 
Rating:
5.0

Was a very easy process

SHAKIYA MUSSINGTON 
Rating:
5.0

The young lady that helped me is very pleasant and informative. A great help

Anthony Brown 
Rating:
5.0

Nothing. This location is small but efficient and the staff is very professional.

Fernando Colon 
Rating:
5.0

You are ok

okwuchukwu ezeugo 
Rating:
5.0

Van was not washed

SEGUN MOKAYI 
Rating:
4.0

The gas gasket top eas broken. I couldn’t open it and so I couldn’t fill up the tank. I should’nt have $52 for the fuel. They should make sure the gasket is good.

Venus Lagmay 
Rating:
4.0

Customer did not leave a comment.

Tony Ortiz 
Rating:
3.0

There was a leftover broken furniture piece in the truck. And the location didn’t have the furniture pads I’d ordered, forcing to drive to another location.

Karo Beygzadeh 
Rating:
5.0

Customer did not leave a comment.

eddie ocasio 
Rating:
5.0

Very good

Mazi HenrySigmond 
Rating:
5.0

Since it's a Commercial Truck, a map or directions from the pickup area to a highway and not a parkway posted inside of the rental truck would have been nice..I Don live in the Bronx so getting around to the highway was a puzzle, thereby Miles wasted unnecessarily but we found it..

kathy jones 
Rating:
5.0

Customer did not leave a comment.

Jose Fernandez 
Rating:
4.0

Customer did not leave a comment.

Wilson Vazquez 
Rating:
1.0

I called this drop off location because I didn’t not request To drop the vehicle off here and one of the work is Jesus help me to clarify the issue he spoke with his supervisor and his supervisor advised that I drop off the vehicle at the closest location in Queens. I explain to him the mixup and with the pick up location did to mess up my order and he did what he could to help me and I appreciate that. I pray that the company will reimburse me or give me a refund or something for the inconvenience I am so unhappy with this company right now.

Kenneth Graham 
Rating:
5.0

Customer did not leave a comment.

Miguel Olivarez padilla 
Rating:
5.0

The guy that worked there was very helpful ! He was great ! Thanks for your help !

Ashley Burton 
Rating:
5.0

Customer did not leave a comment.

Aaron Smith 
Rating:
5.0

Customer did not leave a comment.

geordani garcia 
Rating:
1.0

All my belongings got damaged

Karisma Pittman 
Rating:
5.0

Customer did not leave a comment.

Juan Chavarria 
Rating:
4.0

Eddie the U-Haul employee was great. However, the truck we received was in a previous accident so the side mirror on the driver's side was badly smashed so it couldn't be used which was dangerous. There was a dent on the driver's side door as well which impeded opening and closing the door. Since it was the only truck available, we had to take it.

troy brown 
Rating:
3.0

Customer did not leave a comment.

Keisha jackson 
Rating:
5.0

Customer did not leave a comment.

Rajendra Ramdat 
Rating:
1.0

I hired 3 movers for $200/hr ... the truck was not there when I arrived at 9am ... I was told it was still with the previous renter ... first I was told it would be 15 minutes late ... after waiting, I was then told it might be one hour ... they did not return the truck until 1pm ... the UHAUL late penalty is not a deterrent ... you need to have a $100/hr penalty or more ... and they should also pay the full rental costs of the customer who is inconvenienced

Dickens Celestin 
Rating:
4.0

Customer did not leave a comment.

Stephen thomas 
Rating:
5.0

The clerk was very helpful

Nathali Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Owen keough 
Rating:
5.0

I actually said to my wife "Wow Uhual's impressing me with their customer service" I had to change my reservation last minute - and ya'll were on top of it. Even called me back while I was chatting with someone who was giving me wrong information - to tell me that you didn't have availibility for what they had told me there was. The lady at the location was also very helpful and kind - i was honestly in shock, not because of bad expectations, but because there is such a lack of simple, kind customer service - which seems to be lacking in almost every service industry these days. Thank you

Elkin Taveras 
Rating:
5.0

Customer did not leave a comment.

Lissan Lee 
Rating:
5.0

The store clerk has been very courteous and reliable since my first rental at this location. I forgot her name but she a young Greek woman.

MORRIS BARKLEY 
Rating:
5.0

Customer did not leave a comment.

Frank Danson 
Rating:
5.0

Great friendly service!

SHAWN E KING 
Rating:
1.0

Customer did not leave a comment.

Charles Webb 
Rating:
5.0

Customer did not leave a comment.

Miriam Antoine 
Rating:
5.0

Alba was amazing! She really worked with me by getting me the Uhaul rental during a holiday weekend. We really appreciate her and the service! Thank you😊

sharlette washington 
Rating:
4.0

Attendant displayed courteous attitude

STEPHEN IKE 
Rating:
5.0

I was very happy with my service alba Was very friendly and helpful. Everything was done quickly and on time Thank you

JUAN C MARTINEZ 
Rating:
5.0

The customer care was 100%.she was sooooooo nice.she really explained everything into detail.❤️❤️

Kwame B Frimpong 
Rating:
2.0

the person on site said the woman was not on site I asked him questions then he asks he who told u leave here a woman called me and gave me Burke ave as a drop off spot the woman was called and the guy ask me for the keys...

TRAYVON TATMON 
Rating:
5.0

The lady was very helpful in choosing out the truck!

Maria Posh 
Rating:
5.0

Excellent service very professional and pleasant.

Thelma Brown 
Rating:
5.0

We did not have clarification on the insurance as I have it on my personal vehicle and did not need it. However I was charged and they are so helpful I didn't want to cause confusion

theresa erkins 
Rating:
3.0

They need help at the counter. Too many customers needing the gas attendant. Can't be in two places at once. But he did try!

Gene Lima 
Rating:
5.0

No problem

Iris Nazario 
Rating:
3.0

Customer did not leave a comment.

Jose Ma.Rommel Umano 
Rating:
5.0

The representative went out of her way to accommodate me!

MIGDALIA GUZMAN 
Rating:
5.0

Customer did not leave a comment.

ISAAC M MORAN 
Rating:
5.0

Quick and efficient

YOVAN S COLLADO 
Rating:
1.0

Clerk only giving attention to her phone then was extremely rude and unprofessional having the most horrible attitude and unkept appearance. When told that there was any gas in the truck was instructed to put some in or go down the block to the next U-Haul station and try to get a truck.

ROBERTA JAMES 
Rating:
5.0

Customer did not leave a comment.

LUISA LUGO 
Rating:
1.0

Clerk was argumentative and rude

Jennifer GARDNER-THOMAS 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD C LYNCH 
Rating:
5.0

Customer did not leave a comment.

NINA S CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

ROSA L SENCION 
Rating:
4.0

Customer did not leave a comment.

KEVIN E KITT 
No reviews have been submitted for this location.

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