Nothing, all of my service was great.
Marcus S
Customer Reviews for Phoenix Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was very helpful with every question. And my drop off location was very nice and respectful
Jeffery TAngel was very helpful and efficient!!!
Andrea NThere was trash in the back
Rosveyarni CNot the fanciest place but generally will provide service that you need
Mark RIt may look as if no one is at the location. The number on the sign is an old number. To rent from this location online reservation is fastest.
Elka MEverything was good and went well
James GThe guaranteed rental was supposed to be ready at 10:00 a.m. Arrived at location and no one was there.. didn’t pickup rental wasn’t available until almost 3 hours later. Also the location reeked of cigarette smoke making it difficult to breathe…was dirty wit ashes allover the floor.
Linda RNo one was at the shop when I arrived to pickup the vehicle or when I returned the vehicle. There was a note on the door to text some number. The office was littered with cigarette butts and smelled so bad I had a hard time breathing. The truck was fine though.
Lauren MLocation of the Dropbox was unclear. Also we arrived before 5 but they were already closed
Tatiana HGood keep it up
ALAN DThe pick up experience was horrible through the app. It took over an hour. Eventually I had to call for assistance. I ended up having to do it online. Once I returned the vehicle, I was told I owed $40.85. I didn’t go over my mileage and the gas was so low that it hadn’t calibrated yet, but it was the same amount as when in picked up. The next day I was charged $60.85 and yet to know why.
KaMeela WSame continued service and availability.
RANDY BThe representative at this location, Angel, made dropping off the rental truck so easy for a first timer. She was very personable and kept in communication with me via text since I was turning it back in earlier than needed. Would recommend for ease and helpfulness in dropping off a truck.
Summer RSome employees should stop wasting customers time
FRED AWe had wonderful service! Thank you all so much
melissa eKeep the same people
VICTOR BGreat service
GARY PVery professional. Excellent service.
tom hGood environment
Randy JStaff was friendly and very helpful.
JOSEPH MThere nothing to improve on Angel was excellent to work with. She was very attentive, accommodating and knowledgeable. Overall my experience was excellent.
charlesetta rGreat customer service
ALEXIS CI was charged twice once for 148$ and once for 102$ I would like atleast the smallest amount back because I was over charged completely .
dustinn rUhaul Vicksburg is the only uhaul I use. I am :30 minutes away from this location and there are more dealers closer but Darren always has great service and actually always has what I order. He doesn’t say he has something when he doesn’t. Wonderful dealer.
Kelly HInteraction with your field folks was very good. Using your App was a different story. Anytime I tried to login to account to verify I had dropped truck off, I requested a code sent to cell phone I would get a time out on session. I wasn’t impressed by it.
John BNot a thing doing a good job
ALAN DStaff very accommodating to needs
Sylvia RWebsite to turn in vehicle needs work. Had to constantly refresh.
Jennifer II was completely satisfied with the service, convenience, and helpfulness of the staff. I do need see how it could be any better. Thank you
Mark SCould not pick up the truck until 10 AM. This made for a late start. An earlier pick up time would have been way better.
Waylan MOpened the trailer door and roaches were crawling everywhere. Very dirty and there was clothes and hangers on the ground. Absolutely disgusting and if I wasn’t in a bind and needed to use the trailer right then I would not have.
David EThe personnel was off when I returned to location in Mississippi
Marionna PPlease inspect the tires better and replace them on a schedule. This was my second time using a car hauler and experienced one tire failing. Luckily it happened just before returning the trailer this time. Last time I was strained on the side of highway 61 between Baton Rouge and Natchez and took over an hour for someone to make it to me.
DANIEL SThe wiring harness appeared to have been pinched to the point where wires were exposed and severed. It would help if the receiving facility did an inspection of returned trailers to detect this kind of finding and correct sooner.
Jeffrey SGood place to rent from
RONALD LNot a thing
ALAN DMake sure the equipment is in good shape. The tires were low n had cuts in them. Just overall bad experience. The guy opened late n I was on a schedule so that threw me behind.
Kimberly BDarren was great to work with, highly recommend. thanks for great service. Will
will hAfter drop off, trailer was transfered to a different checked in again and uhaul charged my account for a 5days late drop-off. When I picked up the trailer on Mar 4th and returned it on Mar 6th. The additional charges over drafted my account. I filed a dispute on Mar 8th. Never heard anything back. On the 24th a charged posted on my account. I lost 5hrs of work dealing with uhaul reps trying to get this error created by uhaul corrected. This has been the worst experience I've ever had. One other Corp indicated I dropped the trailer off at the wrong location. My contract dud not specify a drop off location. I can provide a fax copy of the contract if needed. Again the worst experience.
william bActually the dealer was very helpful and knew what he was doing and his instructions were spot on and I am very satisfied with the dealer and the U-Haul company services. As a matter of fact my nephew rented a 6x12 trailer today.
William LContinue what you are doing.
TOM P