Customer Reviews for Phoenix Auto Sales
(U-Haul Neighborhood Dealer)

546 reviews

1661 N Frontage Rd   Vicksburg, MS 39180

(601) 638-4105

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–2 pm

Services at this Location:

Contact Us

(601) 638-4105

1661 N Frontage Rd
Vicksburg, MS 39180

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vincent Wilkes 
Rating:
3.0

Not the fanciest place but generally will provide service that you need

Mark Riffle 
Rating:
5.0

Customer did not leave a comment.

PEYTON COLEMAN 
Rating:
3.0

It may look as if no one is at the location. The number on the sign is an old number. To rent from this location online reservation is fastest.

Elka Moss-Grant 
Rating:
4.0

Customer did not leave a comment.

carolie jones 
Rating:
5.0

Everything was good and went well

James Griffith 
Rating:
4.0

Customer did not leave a comment.

JAMES WHITNEY 
Rating:
1.0

The guaranteed rental was supposed to be ready at 10:00 a.m. Arrived at location and no one was there.. didn’t pickup rental wasn’t available until almost 3 hours later. Also the location reeked of cigarette smoke making it difficult to breathe…was dirty wit ashes allover the floor.

Linda Ratliff 
Rating:
5.0

Customer did not leave a comment.

Eddie Sanders 
Rating:
3.0

No one was at the shop when I arrived to pickup the vehicle or when I returned the vehicle. There was a note on the door to text some number. The office was littered with cigarette butts and smelled so bad I had a hard time breathing. The truck was fine though.

Lauren Mancewicz 
Rating:
3.0

Location of the Dropbox was unclear. Also we arrived before 5 but they were already closed

Tatiana Height 
Rating:
5.0

Customer did not leave a comment.

Latoya Miller 
Rating:
5.0

Good keep it up

ALAN DOYLE 
Rating:
5.0

Customer did not leave a comment.

Kelly Howard 
Rating:
5.0

Customer did not leave a comment.

RANDY BLAKE 
Rating:
4.0

The pick up experience was horrible through the app. It took over an hour. Eventually I had to call for assistance. I ended up having to do it online. Once I returned the vehicle, I was told I owed $40.85. I didn’t go over my mileage and the gas was so low that it hadn’t calibrated yet, but it was the same amount as when in picked up. The next day I was charged $60.85 and yet to know why.

KaMeela Woodard 
Rating:
5.0

Customer did not leave a comment.

James Southern 
Rating:
5.0

Same continued service and availability.

RANDY BLAKE 
Rating:
5.0

Customer did not leave a comment.

Kathlean Giles 
Rating:
5.0

The representative at this location, Angel, made dropping off the rental truck so easy for a first timer. She was very personable and kept in communication with me via text since I was turning it back in earlier than needed. Would recommend for ease and helpfulness in dropping off a truck.

Summer Roberts 
Rating:
5.0

Some employees should stop wasting customers time

FRED ATTU 
Rating:
5.0

Customer did not leave a comment.

Jimmie Crow 
Rating:
5.0

Customer did not leave a comment.

Eddie Sanders 
Rating:
5.0

We had wonderful service! Thank you all so much

melissa eldridge 
Rating:
3.0

Customer did not leave a comment.

Lisa English 
Rating:
5.0

Customer did not leave a comment.

Ashish Patel 
Rating:
3.0

Customer did not leave a comment.

breanna myers 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY VAMPLE 
Rating:
5.0

Customer did not leave a comment.

MATTATHIAS ISRAEL 
Rating:
5.0

Keep the same people

VICTOR BARNETT 
Rating:
5.0

Great service

GARY PIERSON 
Rating:
5.0

Customer did not leave a comment.

Bernice James 
Rating:
5.0

Customer did not leave a comment.

VICTOR BARNETT 
Rating:
5.0

Very professional. Excellent service.

tom hamby 
Rating:
5.0

Customer did not leave a comment.

VICTOR BARNETT 
Rating:
3.0

Good environment

Randy Johnson 
Rating:
4.0

Customer did not leave a comment.

David Horner 
Rating:
5.0

Staff was friendly and very helpful.

JOSEPH MILLER 
Rating:
5.0

Customer did not leave a comment.

VICTOR BARNETT 
Rating:
5.0

There nothing to improve on Angel was excellent to work with. She was very attentive, accommodating and knowledgeable. Overall my experience was excellent.

charlesetta reed 
Rating:
5.0

Customer did not leave a comment.

VICTOR BARNETT 
Rating:
5.0

Great customer service

ALEXIS CALDWELL 
Rating:
5.0

Customer did not leave a comment.

VICTOR BARNETT 
Rating:
3.0

Customer did not leave a comment.

Rochelle Saunders 
Rating:
3.0

I was charged twice once for 148$ and once for 102$ I would like atleast the smallest amount back because I was over charged completely .

dustinn rogers 
Rating:
5.0

Customer did not leave a comment.

Ronny Brown 
Rating:
5.0

Customer did not leave a comment.

Deidra Williams 
Rating:
5.0

Customer did not leave a comment.

VICTOR BARNETT 
Rating:
5.0

Uhaul Vicksburg is the only uhaul I use. I am :30 minutes away from this location and there are more dealers closer but Darren always has great service and actually always has what I order. He doesn’t say he has something when he doesn’t. Wonderful dealer.

Kelly Howard 
Rating:
4.0

Interaction with your field folks was very good. Using your App was a different story. Anytime I tried to login to account to verify I had dropped truck off, I requested a code sent to cell phone I would get a time out on session. I wasn’t impressed by it.

John Bobo 
Rating:
5.0

Customer did not leave a comment.

Kametra Harris 
Rating:
5.0

Customer did not leave a comment.

Scott Clanton 
Rating:
5.0

Customer did not leave a comment.

Anthony Monroe 
Rating:
5.0

Not a thing doing a good job

ALAN DOYLE 
Rating:
5.0

Staff very accommodating to needs

Sylvia Redd 
Rating:
4.0

Customer did not leave a comment.

Robert Cockrell 
Rating:
5.0

Customer did not leave a comment.

David Weinell 
Rating:
4.0

Website to turn in vehicle needs work. Had to constantly refresh.

Jennifer Istre 
Rating:
5.0

I was completely satisfied with the service, convenience, and helpfulness of the staff. I do need see how it could be any better. Thank you

Mark Smith 
Rating:
5.0

Customer did not leave a comment.

Kristy Brister 
Rating:
5.0

Customer did not leave a comment.

Barbara Reed 
Rating:
5.0

Customer did not leave a comment.

andrea heath 
Rating:
5.0

Customer did not leave a comment.

bubba ledger 
Rating:
3.0

Customer did not leave a comment.

patricia sanders 
Rating:
5.0

Customer did not leave a comment.

Ayomide Ayeni 
Rating:
3.0

Could not pick up the truck until 10 AM. This made for a late start. An earlier pick up time would have been way better.

Waylan Moore 
Rating:
2.0

Opened the trailer door and roaches were crawling everywhere. Very dirty and there was clothes and hangers on the ground. Absolutely disgusting and if I wasn’t in a bind and needed to use the trailer right then I would not have.

David Englert 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY HICKS 
Rating:
5.0

Customer did not leave a comment.

Frank Tibbetts 
Rating:
5.0

The personnel was off when I returned to location in Mississippi

Marionna Pride 
Rating:
5.0

Please inspect the tires better and replace them on a schedule. This was my second time using a car hauler and experienced one tire failing. Luckily it happened just before returning the trailer this time. Last time I was strained on the side of highway 61 between Baton Rouge and Natchez and took over an hour for someone to make it to me.

DANIEL STUART 
Rating:
5.0

Customer did not leave a comment.

Bill Bexley 
Rating:
4.0

Customer did not leave a comment.

Angela Green 
Rating:
4.0

Customer did not leave a comment.

shane miller 
Rating:
5.0

The wiring harness appeared to have been pinched to the point where wires were exposed and severed. It would help if the receiving facility did an inspection of returned trailers to detect this kind of finding and correct sooner.

Jeffrey Shoemaker 
Rating:
5.0

Good place to rent from

RONALD LEBOUEF 
Rating:
5.0

Not a thing

ALAN DOYLE 
Rating:
5.0

Customer did not leave a comment.

Mondrea Bell 
Rating:
4.0

Make sure the equipment is in good shape. The tires were low n had cuts in them. Just overall bad experience. The guy opened late n I was on a schedule so that threw me behind.

Kimberly Banks 
Rating:
3.0

Customer did not leave a comment.

Judy Uzzle 
Rating:
5.0

Darren was great to work with, highly recommend. thanks for great service. Will

will hALPIN 
Rating:
2.0

After drop off, trailer was transfered to a different checked in again and uhaul charged my account for a 5days late drop-off. When I picked up the trailer on Mar 4th and returned it on Mar 6th. The additional charges over drafted my account. I filed a dispute on Mar 8th. Never heard anything back. On the 24th a charged posted on my account. I lost 5hrs of work dealing with uhaul reps trying to get this error created by uhaul corrected. This has been the worst experience I've ever had. One other Corp indicated I dropped the trailer off at the wrong location. My contract dud not specify a drop off location. I can provide a fax copy of the contract if needed. Again the worst experience.

william bender 
Rating:
5.0

Actually the dealer was very helpful and knew what he was doing and his instructions were spot on and I am very satisfied with the dealer and the U-Haul company services. As a matter of fact my nephew rented a 6x12 trailer today.

William Love 
Rating:
5.0

Customer did not leave a comment.

Lashonada Lovette 
Rating:
5.0

Customer did not leave a comment.

melody holmes 
Rating:
5.0

Customer did not leave a comment.

VICTOR BARNETT 
Rating:
5.0

Customer did not leave a comment.

MILDRED BROWN 
Rating:
5.0

Customer did not leave a comment.

Larry Prenpiss 
Rating:
5.0

Customer did not leave a comment.

MIKE JONES 
Rating:
4.0

Customer did not leave a comment.

Pamela Tankson 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA PARKER 
Rating:
5.0

Customer did not leave a comment.

Linda Faubus 
Rating:
5.0

Customer did not leave a comment.

scott clanton 
Rating:
5.0

Continue what you are doing.

TOM PATIN 
Rating:
5.0

Customer did not leave a comment.

Lucas Walshire 
Rating:
5.0

Customer did not leave a comment.

Shavaughn Wilson 
Rating:
5.0

Customer did not leave a comment.

Monique McDaniel 
Rating:
5.0

Customer did not leave a comment.

Darnell White 
Rating:
5.0

Customer did not leave a comment.

barbara ikard 
Rating:
5.0

We had our an excellent service and just keep up the great work

James Crawley 
No reviews have been submitted for this location.

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