Comentarios de los clientes para Phils 76 Service Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Phils 76 Service Inc

Clasificación general:

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CECELLA LASHAWN L.
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El cliente no dejó un comentario.

John Mark Y.
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El cliente no dejó un comentario.

Kenneth C.
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Your app and U-Haul.com is very frustrating. Was not able to fond my reservation. When i logged in to return said no reservations existed. I had an issue where i mistyped email as yagoo instead of yahoo, app didn't catch it and i couldnt edit it when i realized the error. Fortunately the drop off was staffed.

Bradley B.
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El cliente no dejó un comentario.

James V.
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The guy at the counter was not helpful. I felt like me showing up to drop off the trailer was a real problem for him. I won't return. Ever.

John H.
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El cliente no dejó un comentario.

Thomas E.
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El cliente no dejó un comentario.

Nicholas T.
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Personnel were professional and efficient to get the contract done.

Elizabeth M.
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Movers were GREAT

Nicolae R.
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El cliente no dejó un comentario.

Brian Z.
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El cliente no dejó un comentario.

Krista F.
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El cliente no dejó un comentario.

CLIFFORD D.
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El cliente no dejó un comentario.

Bailey F.
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El cliente no dejó un comentario.

Lamar N.
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Very helpful

David M.
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El cliente no dejó un comentario.

Michael S.
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Rent adapters for electrical connections instead of selling them. I had to buy an adapter to accept the smaller connector on the trailer

William S.
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No masks--dirty old auto garage. Rude people. When I returned the trailer he told me to put it in a spot. I said there was no room to turn around and he said U haul means you haul. He eventually disconnected the trailer and walked away. What a jerk.

Paul P.
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I believe the place was closed.... it was Sunday. I left the trailer in a space out front but it wast so clear where it should be left and there was no stand for the trailer to sit on.

Michael M.
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El cliente no dejó un comentario.

Paul K.
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After completing the paperwork for the pick-up, the attendant simply handed over the key and said everything is all set. When I mentioned there are scratches on the truck after a brief visual inspection, he seemed irritated and grudgingly came out to look at the scratches and said to just upload some pictures.. When I got home and tried to upload the pictures, the link had expired and would not let me upload them. By this time the rental office was closed for the weekend. The truck interior was sticky and was evident it had not been wiped or sanitized so I had to clean and sanitize it given the current COVID-19 concerns. Overall this was not a pleasant pick-up experience.

Ali A.
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El cliente no dejó un comentario.

David C.
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El cliente no dejó un comentario.

JOHN MICHAEL W.
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El cliente no dejó un comentario.

Brenda B.
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El cliente no dejó un comentario.

TERI J.
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El cliente no dejó un comentario.

Robert H.
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Phils 76 Service is Great!

Teresa B.
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no one there at drop off

Charles P.
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El cliente no dejó un comentario.

Robin B.
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After hours

Kenneth C.
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Every thing went great Highly recommend this location

Aaron C.
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Very nice and very helpful.

Austin D.
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El cliente no dejó un comentario.

Callista M.
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I was unable to use my portable phone charger, it works fine in my cigarette liter but neither of the trucks liters would function to charge the phone. Highly unsatisfactory when needing to view mapquest.

James G.
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El cliente no dejó un comentario.

Grant H.
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El cliente no dejó un comentario.

Ginger Lynn S.
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The rep that I dealt with was extremely knowledgeable and friendly. I would always suggest that location above all others.

Joseph M.
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El cliente no dejó un comentario.

Toms T.
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El cliente no dejó un comentario.

OMER C.
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El cliente no dejó un comentario.

Jason H.
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Phil's needs to update his address in Google. Takes.you to the wrong place.

Cameron B.
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El cliente no dejó un comentario.

Henry W.
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El cliente no dejó un comentario.

Amerigo V.
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El cliente no dejó un comentario.

Joseph B.
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El cliente no dejó un comentario.

Bart T.
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El cliente no dejó un comentario.

James B.
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Very friendly staff. Took care of me very well and got me underway in less than 15 minutes.

Robert G.
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Great experience

KEVIN F.
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Great experience, but fix the d*mn soda machine. Just kidding. Well done. Hope to see you again soon. Wish you had more vans to rent at this location.

Rocky J.
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The trailer was great, the location is not the normal rental spot for me, they are professional, not rude, but not very outgoing, maybe due to being late in the day. You can count on them to get you in and on the road.

Barbara S.
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El cliente no dejó un comentario.

Jeannette A.
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Everything was perfect. thank you!

Glenda L.
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Phil was very helpful.

GLENDA L.
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Phil was very helpful and a pleasure to deal with.

dina D.
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Not charge 20 for gas when I thought I put enough in

Joseph M.
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El cliente no dejó un comentario.

Mark T.
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Rented trailer two separate times. Both pickup and drop off were handled efficiently and professionally by staff. Equipment was in good condition.

Mark T.
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El cliente no dejó un comentario.

DIANE L.
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The office person didn't want to help unhook the trailer. There wasn't adequate space to back the trailer in where they wanted me to. Someone else from the yard did come help unhook the trailer for us.

william C.
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El cliente no dejó un comentario.

David D.
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El cliente no dejó un comentario.

Rajaselvasuthan P.
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The guy at the front desk was very rude. Try to avoid any communication with them and do the self pickup

James C.
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I was finished with the vehicle on December 23rd which was multiple days ahead of the due date which was by 9:00 AM on December 26th. I called ahead to their phone number of 248-380-6290 and I was told they were open until 5:00. I immediately drove there to drop it off. When I arrived right around 4:45 I was told by two people in the office that the U-haul portion was already closed. I asked if someone could park the vehicle and they just pointed to a spot with cement strips on lawn out front. No help getting it parked. I called the number again and I believe I got routed to the corporate help desk who indicated the location either closed at 4:45 or may not have even been open that day, but they did indicate (over the phone) they would mark it as returned on December 23rd and note the time. Then on the 26th I get a bill showing the return date as the morning of the 26th and a charge for gas of $28 marking the level on the fuel gauge as below half when it was clearly slightly above half when I dropped it off. I will not be using this location again.

Karen C.
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The people at Phils 76 Service were amazing! They made the whole rental process easy! They are the friendliest, most caring, and professional group of people I have met in the Northville service industry! What a great find in a car service as well as rental place! I will use them many times more!

Ervie N.
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El cliente no dejó un comentario.

james S.
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El cliente no dejó un comentario.

Alexander M.
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El cliente no dejó un comentario.

Justin W.
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I turned in my trailer late on Sunday, so maybe they were not fully staffed. The place I picked the trailer up from (Houghton Lake, MI) was clean, staff was helpful and friendly too. This place (maybe since it is not a corporate store) was only OK.

Vaughn G.
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El cliente no dejó un comentario.

James N.
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This truck had a lot of miles on it, but it made it the 60 miles it needed for me, so I'm grateful.

darice T.
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El cliente no dejó un comentario.

joseph W.
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El cliente no dejó un comentario.

Lisa J.
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El cliente no dejó un comentario.

gary S.
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El cliente no dejó un comentario.

CHANDAN P.
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The truck I got had a powder coating on the floor and the side. So I returned the truck immediately when I found the dirt. I spoke to the person at the rental location and he said I can talk to area field manager(Jesse Brown) and I won't be charged. So I called and left a voice message but I still haven't got a call back and instead have been charged $51.51

Steve M.
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El cliente no dejó un comentario.

Tej V.
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Equipment was very old but working, I returned the equipment clean, but the location has still put the unnecessary cleaning charges of $25. They are just making money out of customer. They want customers to become sweepers and sweep the vehicle for them. Even though the while return the vehicle is clean. I am looking for reversal of this cleaning charges.

Erich J.
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I used the manually check out and check in process. It did require a lot of uploading but it was still a very easy process. The site is very user friendly.

Mark S.
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I called ahead to make sure this location was open for drop-off on Sunday. When I arrived, there was a person there, but he told me uhaul was closed on Sunday. Then shortly after I received an email saying I was being charged 25$ for cleaning even though we folded blankets, took all garbage and swept the truck out. The email gave a reply address in case I had any questions about the 25$ fee. I immediately sent an email. I have not received a reply in 4 days. Then today I received another email saying I owed 55$ with the late fee. Only four days have passed since I returned the truck. I again sent an email questioning the extra fees. Still no reply from uhaul. I payed nearly 1400$ to rent the truck. I can't believe I'm being charged another 25$/55$ for this cleaning fee and late fee - I'm not even late!! I will be certain to tell everyone I know about this experience so that they will not face the same frustration with uhaul. I'll advise them to use Penske instead!

Jason F.
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El cliente no dejó un comentario.

melissa S.
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Gentleman who was there was rude and short with answers. Not helpful, made a snide remark when we told him we had not swept out the uhaul as there was no dirt or debris. He said he couldnt believe if we moved that the unit was that clean, told us to use the broom hanging on the outside wall and sweep it out.

James H.
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El cliente no dejó un comentario.

Abhisek J.
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El cliente no dejó un comentario.

Joe B.
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Original reservation was made online and a follow up phone call was placed by UHaul to me to verify the rental. The time was confirmed for a 7:30 AM pickup on Saturday so I could move my son to college in one full day. On Friday, I was contacted by the actual rental dealer saying they don't even open until 11:00 AM. I could come pick up the trailer just before they closed on Friday instead, but would need to pay an for an extra day if the rental exceeded 24 hours. Picking up the trailer on Friday at 4:00 PM was not convenient and overnight storage was an issue as I live in a neighborhood. Bottom line is that the UHaul web site should be able to have access to the hours of operations for their dealers so these types of issues don't occur. Instead of having an entire day to move my son, I was forced to leave very early in the AM so that I could have the trailer returned by 4:00 PM to avoid having to pay for a second day. This was not a great experience.

Jennifer S.
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Brakes were squeaky.

Martin H.
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El cliente no dejó un comentario.

Matthew T.
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El cliente no dejó un comentario.

Anita S.
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Nothing. Great from pickup to drop off.

LAMAR N.
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El cliente no dejó un comentario.

louis C.
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Desk clerk was snarky when discussing hours of usage......

Kevin B.
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El cliente no dejó un comentario.

Melinda G.
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WONDERFUL customer service!

Derek Z.
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I was charged $25 for cleaning, which I do not understand as the truck was empty and clean, aside from the returned furniture pads.

Tom A.
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Amazing service and cleanliness was impeccable. A+

DAVID J.
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El cliente no dejó un comentario.

Hamed E.
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Would never go there again! The guy named Rob was extremely rude and unhelpful. When I asked him about the details of the bill, he was like "I don't know! I just push the buttons. Call the customer service!". It's been a very long time since I interacted with someone that rude!

Tiffany L.
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We extended our trailer rental an additional day so the personnel who answered the phone in the morning was friendly, helpful, etc. He said we could even drop after hours - "just pull in the parking lot and leave it - I'll call you the next day for any questions". We returned during normal business hours and put the trailer in the parking lot and went in to "check out". The personnel was very upset / rude to us as we disconnected it before coming in and said he had to check all the lights, etc. If that is the policy for returning during normal business hours, the paperwork (nor the place we originally rented it from) told us that. We made a mistake but the way the personnel handled it was very disappointing.

JAMES S.
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El cliente no dejó un comentario.

Michael O.
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El cliente no dejó un comentario.

william S.
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El cliente no dejó un comentario.

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