Air conditioner did not work for the second rental in three weeks. Filthy inside and out.Peter T.
Customer Reviews for Philly 75 LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Yes this was the worst experience I've ever had with U-Haul of the subdivision offices the truck was totally dirty in the back from top to bottom stuff staying to the walls clearly seen But the representative totally didn't care rude rude and concerned the representative just didn't care at all no I have nothing good to say about the rental at all rented for 24 hours took it back within 3 hours just totally disappointedmicheal H.
EXCELLET ------- NO PRESSURE ------- SERVICE EXCELLENT ---- RUNNING TRUCKS EXCELLENT ---- TRUCK RETURN INSTRUCTIONSEZEKIEL B.
El cliente no dejó un comentario.BRANDI C.
El cliente no dejó un comentario.stacy W.
El cliente no dejó un comentario.ARTHUR B.
Website said the site had a appliance dolly and furniture pads and they didn't have either. Truck's gas tank was almost empty when we picked it up and once we open up the back there was all this metal debris and what looked like a few exploded soda cans. The walls were covered with sticky stuff. Not planning on using this service again.Allison T.
The truck was in terrible condition. Cracked mirror, tire tread was busting at the seams and smelled like throw up. Additionally, I reserved the truck at one location and once I got there they sent me to another location to pick it up. I was never informed if this change and it made my move extremely delayed. The place we were sent was pretty gross and filthy. I wouldn't feel safe there if I was alone. Never again. I will find another company for my moving need and make sure my friends and family do as well.Michael C.
Place a sign outside,indicating what is the entrance to philly and the business hours. Excellent and fast service in and out quickly!!silvia R.
Fast service and great service in and out..Toni C.
El cliente no dejó un comentario.LELA J.
Please don't charge two rental periods including DOUBLING optional fees for bringing the truck back lateâ€¦Arthur W.
Sweep out the back of the truck and wipe down the cup holder section. Everything else was great - the greeting, quick checkout, and customer service.Darcus H.
Customer relations training is badly needed by the owner of this outlet. Rude and very sarcastic! U-Haul representatives like him is what continues to give this corporation a bad reputation in the community!Reginald T.
I got the rental over an hour late and the truck was dirty. The interior cabin looked like it hadn't been cleaned in months and it smelled like cigarettes. The back had broken glass and wood inside.Kassondra L.
El cliente no dejó un comentario.elizabeth M.
El cliente no dejó un comentario.LACIE H.
Doing greatmichael M.
Was only 1/16 of a tank in it but asked for me to bring it back with a quarter of a tank , i should have been credited back that money.David N.
El cliente no dejó un comentario.ida B.
Make your entrance a little bit more visible maybe a protruding signmuscat M.
The van was dirty inside and out and smelled of livestock. There was a problem with the transmission when I called the location to let them know so it could be check before next rental. They were rude and told me I was calling the wrong person call the 800 number. I will never rent from uhaul againAndrinna M.
El cliente no dejó un comentario.Cris H.
El cliente no dejó un comentario.ABDALLAMAHMOUD M.
No commentlarry F.
El cliente no dejó un comentario.Virgilio S.
El cliente no dejó un comentario.Deborah L.
El cliente no dejó un comentario.Joan G.
Outside of vehicle was filthy, inside of cab had a heavy odor of smoke from cigarettes, and I had to sweep out the box before I could put my possessions in the back.Peter T.
I reserved a motorcycle trailer from Thursday at 3:45 to Saturday at 3:45 (two days) through the U-Haul web site. But when I picked up the trailer, the rude tow truck driver said that they closed at 2:00 on Saturday, and even if I returned it before 2:00, I would be charged three days - Thursday, Friday and Saturday. Oh, and also, they are completely closed on Sundays. Nobody told me this before making the reservation! Very frustrating. So, I had to return the trailer on Monday morning, and now I get charged for four days. I was done with the trailer by 3:45 on Saturday, as I expected, but could not return the trailer. They said that they do not accept trailer returns after hours as it needed to be locked up. Very frustrating experience and will think twice about using U-Haul again. At a minimum, you should refund be two days from this bill.Dean B.
El cliente no dejó un comentario.BRIAN F.
The employees were very helpful.Shelby T.
I was sent to the wrong u-haul address Two Men were getting ready to fight outside of u haul door they don't have a truck ready for me I had to wait additional 45 minutes before I was able to get my u-haul address which..the whole experience was horriblelatonya D.
El cliente no dejó un comentario.FRANK C.
Office staff needs to consider hygiene seriously.Ahmad T.
El cliente no dejó un comentario.FLOYD H.
truck was clean but did not run well. when I tried to get a different truck, there was much confusion ultimately leading to me not being able to get a replacement.Todd M.
Dave was rather rude!! The truck was not sanitized,.Overall customer service was not professionalevette G.
The truck was stalling multiple times. When we got our receipt the person charged us for 3 days when we only used it for 24 hours. We called to ask why and he replied with â€œ I'll look into it â€. This was the worst experience I've had!!!BRANDON V.
!. Pick up location changed from Oakland to Pittsburg after confirming with Oakland facility two days before pick up. and Pittsburg was another hour away. 2. Office opened one hour late and office staff incorrectly marked the gasoline fill from lees than a 1/4 tank to 3/4 tank.3. Promised extra mileage was never given.. We were promised and confirmed a 26 ft. truck and were given a 20 ft. truck.david R.
The office is a dump. The worker was unprofessional. Was not there to return the truck as he said. Add charges that we shouldn't have had. When I called to ask him for my money back. He referred me to I 800 line. They were worst. Obviously there use to a lot of complaints. Sad. Overall the truck was a great experience. The truck got done what we needed to do. But everything else was terribleRachelle M.
I was charged twice the amount I was supposed to be charged.Nathaniel D.
El cliente no dejó un comentario.Penne M.
I filled the tank up more than it was when I first got it and they still charged me fuel fees.Michelle M.
Everything was great easy and simpleAnthony G.
Customer service was great!Veronica M.
El cliente no dejó un comentario.Theresa W.
Stay available ðŸ‘ðŸ¿larry F.
El cliente no dejó un comentario.Miguel T.
Very poor signage inside and outside. All "uHaul" related signage was not uHaul branded. Which made it hard to distinguish. The location did not seem inviting and or legitimate. The location also did NOT provide the proper Covid requirements for safe distancing (less than 6' of space inside.) When another customer came in, the individual at counter/office did nothing to ask them to step out. The rep also did not check the vehicle before. Did not pull it up. Did not even identify where it was located in the yard. I will not ever go back to this location again.Todd L.
Very easy processAngela S.
Van needed a car wash, but interior was clean.Ryan B.
Great job!Carlos R.
"The worker" He keep leaving and Hes always late coming back... its like he dont care about nothing... unprofessional horrible customer service... truck was dirty as heck and had under half of gas when I got it...Sondra W.
Had the pick up at 2 pm , no one was there, he showed up late , the Van was extremely dirty in and out of the Van , the mileage and the gas that he wrote was wrong. Very disappointed with the service.David P.
Customer service was excellent. At this location only wish signage was better as there is also a car repair shop there.Grace M.
El cliente no dejó un comentario.CHURON L.
The truck itself could have been a little cleaner... the location was fine and the self pickup worked out pretty well.John D.
El cliente no dejó un comentario.nnima R.
More pick up trucks available. I had to rent cargo van instead.Mary B.
Excellent service and friendly staffCECILIA J.
El cliente no dejó un comentario.Anaseini S.
El cliente no dejó un comentario.Lajeune L.
El cliente no dejó un comentario.Gregory L.
El cliente no dejó un comentario.Sabrina H.
When arriving noticed that facility was unsecure once I obtained the truck that was assigned to me I noticed that it was unsanitary and not cleaned properly I advised gentleman that I wanted a new truck and he told me it wasn't his problem I need to call customer service and over charged my card DO NOT GO TO THIS U-HAUL FACILITY!!!!!!Ryan G.
El cliente no dejó un comentario.dae E.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Karriem L.
I like the service U-Haul is providing, but I will never recommend anyone to go the Pittsburgh office for renting, the customer service or sales persom give me a wrong vehicle and said you requested for this car, when I told him lets check the security cameras to know who is right then he said the cameras are not working, he charged me $133 for 32 miles however the cost per mile is $1. and he did a bad behavior with me.samsoor S.
Very helpful and understandingTabaya K.
El cliente no dejó un comentario.Artishia M.
El cliente no dejó un comentario.Solomone K.
The windshield was so dirty and the wipers were missing and the blinker on one side didn't work.rene L.
Didn't come out and look at the truck. Made us take it back in the yard to park it. Just sat behind the window.Vicki W.
El cliente no dejó un comentario.Nancy V.
El cliente no dejó un comentario.betty S.
Very helpfulMeriam A.
I got charged extra for fuel and service fee Additional 57$ which is not correct, I checked well the fuel level and refilled the same level when I returned it's frustratingMingir S.
El cliente no dejó un comentario.hector E.
El cliente no dejó un comentario.Tiffany B.
Shabby office. Representative said I wouldn't have to pay for gasoline by the mark he put on the contract showing the original fuel level but the company said I returned it lower than it was. I was charged $17.00 more than I should have been. The representative said I was good to leave but the factor of the gasoline was not yet established. I should not have left until I knew exactly what I would be charged. I did leave so I have no proof to dispute the charge.Sandra B.
The employee was not around. The neighbors helped mepablo M.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Luis R.
El cliente no dejó un comentario.Brigitte M.
El cliente no dejó un comentario.Melendez M.
So glad to have this site open & with stock. Graciascynyhia S.
El cliente no dejó un comentario.Guillermo B.
let customer know that you guys changed the location of pick up and make sure truck is clean for rentalwilliam U.
The guy at the front desk is RUDE. I was over charged and he started to cuss out my fiancÃ© just cause he asked where the drop box was. Mind you we were never told where it was in the first place. I will report this location cause the service is horrible!!!Tina P.
I felt super rushed with my rental. The person on site was super nice and handled what he could. I did quick check in 2 days before and it took me an hr to get out of there, and I had to return the rental by 1 bc it was rented by someone else for 1:30 I didn't get to move all my stuff. I felt like I overpaid for my rentalAna F.
El cliente no dejó un comentario.Carmina E.
El cliente no dejó un comentario.Tamika D.
well from my experience nothingmarco R.
That window boy needs to be fired Worthless, ignorant, don't know how to deal with customers!!!!!Kenneth D.
El cliente no dejó un comentario.maurice G.
El cliente no dejó un comentario.calvin P.