Customer Reviews for Phillips Building Supply of Gulfport Inc
(U-Haul Neighborhood Dealer)

295 reviews

9185 Hwy 49 S   Gulfport, MS 39503

(228) 864-3078

Office Hours

  • Mon-Fri: 7 am–4:30 pm
  • Sat: 7 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(228) 864-3078

9185 Hwy 49 S
Gulfport, MS 39503

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4:30 pm
  • Sat: 7 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Derrick Konz 
Rating:
5.0

Customer did not leave a comment.

Owens Booker 
Rating:
4.0

Customer did not leave a comment.

Rickey Messin 
Rating:
5.0

very helpful in getting everything hooked up correct. and had it waiting,

Rathal B Carson Jr 
Rating:
4.0

Light the parking area would be helpful. Was hard to find.

Edgar Gerdeman 
Rating:
4.0

Customer did not leave a comment.

Charlena Hetrick 
Rating:
5.0

The rental team was exceptional. I also had to go to the Uhaul location at 1132 Pass Road, Gulfport, MS, for a maintenance issue and the team there was very knowledgeable and helpful as well, especially Sean. Very much appreciate the prompt and courteous customer service. Will definitely recommend to family and friends in the Gulfport metro area.

Carol Sumrall 
Rating:
5.0

Customer did not leave a comment.

Gloria Roling 
Rating:
2.0

Was charged another $20 when I returned truck to Gulfport MS. took it there around noon. Should not have been charged for turning in truck.

wilmont horton 
Rating:
5.0

Customer did not leave a comment.

Larona Thompson 
Rating:
5.0

Extremely hospitable and knowledgeable staff will definitely rent there again second time with them very pleasant and friendly experience

Kyle Wartenbee 
Rating:
5.0

The drop off place was helpful they actually had knowledge of your system they even thought I was done completely wrong by the HillBilly mall location of I had to recommend a uhaul location it could be this location however I'm personally not interested in uhauls services since I couldn't ever receive the help I needed from calling the 1800 after I realized what the first lady did

JENNIFER BREWER 
Rating:
1.0

We returned the equipment 22 hours after rental. We reserved it for 2 days but finished early so ensured it was clean and returned early. We were told we were out of luck for any refund because U-Haul does not allow it. We have rented from you several times and have always been refunded for unused time if 24 or more hours is still on the rental. He was very smug when he said that we should always rent the equipment for at least a day less than we expect to need it, then just not return it until we are finished. His reasoning for this was you don’t give refunds and if you are even 5 minutes late you will be charged another 24 hours rental. If U-Hail has adopted these methods of robbing their customers we will be looking for another company to do business with in the future!!!

Brenda DePoortere 
Rating:
4.0

Put up signage indicating that the lot is for U-Haul drop off.

PETER MONTGOMERY 
Rating:
5.0

Customer did not leave a comment.

Ray Torrence 
Rating:
5.0

Exceptional service

KYLE WARTENBEE 
Rating:
5.0

Customer did not leave a comment.

Deborah Franklin 
Rating:
5.0

At Phillips Building Supply the staff are always so friendly and helpful. The vehicles are always ready to go and in a safe, well-lit area. I try to use this location whenever possible.

Calvin Coleman 
Rating:
5.0

Customer did not leave a comment.

Shaundrica Brown 
Rating:
5.0

Customer did not leave a comment.

Lee Oneal 
Rating:
5.0

Customer did not leave a comment.

NADIA WARREN 
Rating:
5.0

Customer did not leave a comment.

BERTHA SESSION 
Rating:
5.0

I was satisfied so there's nothing to add.

muata zuberi 
Rating:
4.0

Fill in muddy areas/ large “potholes” in equipment storage area for better access and to keep personal and rental vehicles and trailers safe and clean. Staff was very courteous and helpful!

Gregory Anderson 
Rating:
4.0

Customer did not leave a comment.

Gaylon Ray 
Rating:
5.0

Was a pleasure

tanera adams 
Rating:
5.0

Customer did not leave a comment.

Lee Kennedy 
Rating:
5.0

take cash

greg regsott 
Rating:
5.0

Customer did not leave a comment.

Darin Daussat 
Rating:
5.0

Customer did not leave a comment.

Chad Smith 
Rating:
5.0

I’ve rented from here before and everything is smooth and easy. The woman inside that helped me Alinda was very nice and helpful. They even came and hooked it on my truck in the rain.I won’t go anywhere else.

Benjamin Rusher 
Rating:
2.0

This was a construction supply store and U-Haul is a side gig. Upon returning the trailer I was directed to a business office at the rear of the store. Although there were 2 males and a female in the office, I waited 10 minutes for anyone to greet me and help me. No one looked at the trailer. I was told I would get a final bill via email. Its been 3 days & no final bill yet.

Dennis Gray 
Rating:
4.0

Everything went smoothly this time. Only issue I had was that the trailer return location is on a bit of a hill and when I disconnected the trailer it rolled down the hill into a fence. Didn't hurt anything though.

Stephen Newell 
Rating:
1.0

Computers were not working properly so it took like 30 minutes of sitting around to only find out that they had already given my rental away to someone else. Then I was sent to a 2nd out of the way u-haul location only to stand in line for at least another 30 minutes, where I finally did eventually get a trailer.

Stephen Newell 
Rating:
5.0

This is the second time I've gone to Phillips Building Supply for a UHaul rental, and I have to say the people there are absolutely great at working with you and finding what you need.

Sheila Thead 
Rating:
3.0

Customer did not leave a comment.

Scott Harrell 
Rating:
5.0

Customer did not leave a comment.

Kelly Arkwright 
Rating:
4.0

Customer did not leave a comment.

Ralph CHIOCCHIO 
Rating:
5.0

Customer did not leave a comment.

Barnabas Charles 
Rating:
5.0

Keep doing what you are doing. Staff was friendly and helpful.

Adam Schlegel 
Rating:
5.0

Nice people in office

James Fine 
Rating:
4.0

Customer did not leave a comment.

Jarvis Lathan 
Rating:
5.0

The staff at Phillips were awesome and met my every need.

Todd Luscy 
Rating:
5.0

Customer did not leave a comment.

Temiska Gilmore 
Rating:
5.0

Customer did not leave a comment.

Linnahpa Shelstead 
Rating:
1.0

Have properly maintained equipment, read my notes from the return.

Nicholas Roberts 
Rating:
4.0

I made two reservations on different days for the SAME location (Phillips). since it was closest to the hotel I would be staying at. The first reservation was for the day after Valentines Day which would have ruined my love life, since I was flying in the day prior to get the truck. I quickly changed it to two days after Valentines. Once again for Phillips. After I had received my truck and was in the middle of loading it, I got a call from a different U Haul location asking if I was going to pick up my truck. I NEVER reserved a truck at that location.

Marvin Sather 
Rating:
5.0

Customer did not leave a comment.

Dominique Williams 
Rating:
5.0

Customer did not leave a comment.

Deanna Thead 
Rating:
5.0

Experience was as expected

Jasen Nickman 
Rating:
5.0

Customer did not leave a comment.

Ashleigh Scott 
Rating:
1.0

I was charged $71.00 for 5 miles they claimed I drove….bullshit !!

Rebecca Wild 
Rating:
5.0

Everything was good

Brandi Curtis 
Rating:
5.0

Had good experience and help, needed to buy a hitch as well, employee helped with purchase and installation

Brian Monroe 
Rating:
3.0

The gentleman that took care of me did fine...he gave me the keys to the truck, said he was going to check to make sure it was clean so I wouldn't get charged for that. Well he didn't come out to check it so we had to leave. I brought the truck to the place of dropoff early (the day before expected) The next day I got an email from U-Haul for a bill charging me for not cleaning the truck (there was nothing to clean! We left the truck just like we got it! and for extra mileage! To say the least, I'm angry and I will not rent a U-Haul again!

Cheryl Baker 
Rating:
5.0

Customer did not leave a comment.

amanda eades 
Rating:
2.0

I called several times and no one could assist me with changing the destination on our rental. We had the rental over 1 night and moved it less than 100 miles then we're charged for 2 extra days. I tried to call to ask about the charge and lost connection. Rented 1 Tow trailer in Gulfport Ms had a last minute change of plans and dropped it off the next day before 3pm in Biloxi. Charged 2 extra days for what I am still not sure. If the charge was for the holiday - the rented equipment was there and I had called in the address - I shouldn't have to pay for that location not checking it until after a holiday. Called customer service for help with charge explanation and she transferred me to a number that did not answer. Overall very disheartening service from U-Haul.

Sefcet Kabasi 
Rating:
4.0

Customer did not leave a comment.

Jarvis Lathan 
Rating:
1.0

The driver door doesn’t close all the way. You can clearly tell that someone has pried it open before so the drive is so loud. The inside of the truck was filthy. Stains all over the seats and it smelled horrible. The setup to go pick up a unit from Philips is crazy. You walk in and have to go all the way in the back to the employee offices and stand there awkwardly while they fumble through the paperwork. Overall I felt like an inconvenience to the people in the store. It’s the first time I’ve ever felt like a business was frustrated to be taking my money. Not sure how much of this is U-Hauls responsibility vs Phillips responsibility but it was the most uncomfortable experience I’ve had as a customer. I definitely won’t be picking up from this location again.

Joel Lal 
Rating:
5.0

Customer did not leave a comment.

Raymond Kennedy 
Rating:
5.0

Customer did not leave a comment.

Dionne Lock 
Rating:
1.0

Had a reservation for a small cargo trailer which totaled $16.00 after tax. Got to the location to pick up and the guy that was helping me couldn’t operate his computer to save his life. He tried to charge me $55 then couldn’t figure out why. After about 30-45 minutes I was able to get out of there. I turned the trailer in that same night after hours. Never received a notification that the trailer was checked back in the next day. The location says they close at 4:30 pm online but when I called at 2:00pm I was told that they had gone home for the day and to call back tomorrow. I called the 24/7 number and found out that the trailer had indeed not been checked in and they put me on hold and called the location. When they returned they said that they spoke with them and that there was only one person working and she hadn’t been able to get out to check the trailer in because of the rain but when the rain lets up she will get it done and assured me that I would not be charged for an additional day of use. It hadn’t rained all morning and at about the time I called started to sprinkle for about 5 mins then stopped. For sure won’t be going back to this location. VERY UNPROFESSIONAL and lazy. No sense of urgency and based on my experience they seem somewhat dishonest turning people away saying they are closed and then saying they couldn’t get to it because of the whether. What a disappointment.

Brian Shelley 
Rating:
5.0

check in and was out in less than 5 minutes

Kenneth Myers 
Rating:
5.0

Customer did not leave a comment.

Loucresie Rupert 
Rating:
1.0

My experience with the 24/7 pickup and drop off was horrible. I had to extend over 3 times because the pick up was difficult. I had to wait on hold for 1 hour to return because the app wouldn’t allow me to enter my mileage.

Zarnika Fikes 
Rating:
5.0

The staff was very friendly and helpful.

TIJUANA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Gennie Leverette 
Rating:
5.0

Les was very friendly and professional. When we arrived we found out that our harness/electrical was not wired properly. He sent us to U-Haul on Pass Road to have them take a look at it. Their crew on Pass Road was amazing! They spent about three hours working on our vehicle rewiring the system to make it functional. They got the job done so that we could return to Phillips and pick up our trailer to get us on the road. Thank you to that particular Gulfport crew. We could not have done it (traveled home) without you!!

Sarah Bishop 
Rating:
2.0

The trailer had a blow out less than halfway through my trip. I sat beside the interstate nearly 3 hours before someone arrived to change the tire. It took roadside assistance 45 minutes before I received a response. Very poor customer service. Inexcusable.

Ronald Shepard 
Rating:
1.0

I am a very unsatisfied customer and I WILL NOT RECOMMEND THE LOCATION TO BODY!!!!!!!!

Nicole lindsey 
Rating:
5.0

No recommendations other than to keep up the good work!

Jeffry Bartels 
Rating:
5.0

Thanks

Steve Bearor 
Rating:
5.0

Excellent service and good equipment. Will rent again.

Michael Desormeaux 
Rating:
5.0

Was told would be 77.00 and was charged 125 would like explanation

SusanC Robinson 
Rating:
5.0

No recommendations.

Jessie Johnson 
Rating:
5.0

Customer did not leave a comment.

Jessie Johnson 
Rating:
5.0

Inside of cab was dirty and the back of the truck had trash and was not swept out. I didn’t have access to my phone when returning truck to check it In online, but it was returned same day I rented.

KAFFIE WALKER 
Rating:
5.0

Rented an open trailer with a ramp. Got to the store and it had a flat tire. They told me I could take it to pass road and uhaul would fix it but would take about 2 hours. WHAT?

Geodee Middleton 
Rating:
5.0

Everything was great.

Johnny Alexander 
Rating:
2.0

Have service and equipment! The employee was nice, did all she could for us but with no service in the building made it hard to do the online stuff like updating license photo and info. The store didn’t have the utility dolly. Customer service was called since there was no service in building and she was suppose to take off utility dolly but that didn’t happen. I had to call customer service waiting 30 mins to get refunded today. We waited over an hour to get the uhaul which is a long time when you’re trying to move and I’m pregnant and was hangry. Overall it was an awful experience. No one seemed to care to help the employee at all who was new. It was rude for other employees to walk around doing nothing and not offering to help. Next time I’ll just pay movers. We didn’t get the equipment needed. Building needs internet if uhaul wants to do online check in

Amanda Riley 
Rating:
5.0

Customer did not leave a comment.

David Strong 
Rating:
3.0

When someone is returning the equipment, if needs to be noted the key drop is at the hardware store next to the uhaul parking lot

Pamela Waggoner 
Rating:
4.0

Customer did not leave a comment.

Stephen Mitchell 
Rating:
5.0

The staff was amazing and very help Ms Alana..I think her name was she was amazing with the smooth transaction will definitely go back to them for rental needs if needed.

KARSTEEN KRISTESEN 
Rating:
5.0

Customer did not leave a comment.

Bruce Chauvet 
Rating:
5.0

Customer did not leave a comment.

Stephen Mitchell 
Rating:
5.0

Nothing that I can think of.

Gary Rachuba 
Rating:
4.0

Customer did not leave a comment.

Charles Tucker 
Rating:
4.0

We returned it on Saturday...Thanks for your service Cgm

Craig Macvarish 
Rating:
5.0

Customer did not leave a comment.

Beverly Wilder 
Rating:
1.0

They refused to inspect the truck when I dropped it off and were very rude. Also charged me a $100 damage fee the next day with no explanation. The truck was in better condition than when I picked it up. I will be disputing this with my credit card company. Completely unacceptable.

Jason Cousins 
Rating:
3.0

Customer did not leave a comment.

Cody Morgan 
Rating:
1.0

You should not use that location there is no one around it is in a very bad part of town. Otis very unsafe. The truck was very dirty & by the time I got To where the truck was it was to late to use it that day I was informed of the location I ordered blankets & a dolly neither of which were provided Worst experienced ever .

Sheron Wasilenko 
Rating:
5.0

Have no comments at this time

BOBBY LEWIS 
Rating:
5.0

Customer did not leave a comment.

Matt Richardson 
Rating:
5.0

Customer did not leave a comment.

JARVIS LATHAN 
Rating:
3.0

See my previous comments about this location.

Nathaniel Caswell 
Rating:
2.0

Have a person who actually knows what she’s doing would be great. She seemed super unenthused to help me.

Nathaniel Caswell 
Rating:
1.0

I dropped my vehicle off after hours the same day I rented it. My entire experience with Uhaul has been unsatisfactory. I recently used Uhaul in back to back weekends. They changed my pick up location 3-times the first week and I had to drive 60 miles from my location. This past weekend they changed locations twice, this time 25 miles from my location. They compensated me an extra 100 miles but it was a huge inconvenience. This past weekend I wasn’t compensated at all. Both experiences were very poor in my opinion and I will more than likely never use Ihaul again.

Phillip Bateman 
Rating:
5.0

Great service

Russell Bailey 
No reviews have been submitted for this location.

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