Comentarios del cliente para Philip Shell Service

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Philip Shell Service

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EUGENE T.
Grado:

El cliente no dejó un comentario.

Julio Z.
Grado:

El cliente no dejó un comentario.

Jeremy A.
Grado:

I suspect a homeless person used the back of the truck the night before. Evidence: * Pack of furniture is thrown about * Heavy smell of weed + debris/ashes * Urine on furniture pads and floor IF trucks are left unattended overnight they should be LOCKED, or at the very least checked and cleaned in the morning. -_-

Dafna G.
Grado:

The person checking me in did not do an inspection of the truck and I ended up getting charged for fuel. There was also a confusi g policy about late returns and the charges were much highwr than originally quoted to me.

Anthony A.
Grado:

5 stars

Bianca M.
Grado:

I have reached out and will continue to follow up until i hear from a supervisor regarding the complaint I put in. I had a nightmare experience using Uhaul yesterday. As a long time customer I would appreciate a supervisor to call and speak with me and amend the situation by compensation. Best, bianca macaluso 925-337-4994, biancamacaluso@gmail.com

Maxton S.
Grado:

El cliente no dejó un comentario.

Joseph L.
Grado:

Excellent experience. We would definitely use this location again. Thank you!!

Bradley S.
Grado:

All good

ANDREW J.
Grado:

They were amazing and were able to accommodate my last monitor reservation. Their customer service was above and beyond and I could not be happier with the assistance I received at this location.

Richard G.
Grado:

This was an absolutely atrocious experience. The location was not helpful at all and they provided me with a vehicle that would not start and yet gave us no assistance. When I reached out to receive a jump start from roadside assistance, I was notified that the dispatch location had checked us in incorrectly and that our rental had not processed in the system. Therefore we could not receive the roadside assistance. I had to stay on the phone for 1.5 hours before I finally spoke to the Van Nuys area head who re-entered the rental to approve the assistance. The whole ordeal set my schedule off by 2.5 hours and cost my business thousands of dollars with the delay. I am demanding a full refund for the experience and will never recommend this location to anyone.

Arielle C.
Grado:

Make sure the person is knowledgeable about uhaul transactions- the guy working the gas station knew nothing and cost me money and time

Cary B.
Grado:

El cliente no dejó un comentario.

James T.
Grado:

Train the employees in better customer service, wasn't very friendly AT ALL.

Leslie H.
Grado:

El cliente no dejó un comentario.

Andrea R.
Grado:

Really really nice guy working here Thank you for all you have done for me !!! Thank you !!!

Sarah D.
Grado:

El cliente no dejó un comentario.

royce A.
Grado:

The experience I had yesterday was actually the worst! Started out with the store opening 30min late, the dolly I ordered wasn't there so I had to drive 4miles (which I was charged for) to get a dolly from another location that I ordered from the first. The truck wasn’t even full of Gass, the employees were extremely rude, unfriendly, and had major attitude. Overall completely unorganized, And I was delayed 2 hours due to this companies flaws, and. Had to pay movers that extra two hours.... yeah that was my experience yesterday!

Pervez D.
Grado:

I have rented U-Haul trucks in past and my experience previous times was dreadful but this time I reserved the truck online, showed up to the location and 10 minutes later I was on my way. Staff was very friendly and professional!

anthony S.
Grado:

The guy who helped me out didn't seem to know what he was doing. He couldn't answer any of my questions.

No reviews have been submitted for this location.

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