Comentarios del cliente para Philadelphia Auto Body

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Philadelphia Auto Body

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Carl B. en

Grado:

The rental agent told me the price he quoted was based on my returning the car in 24 hours. This is as not completely honest.

Estella R. en

Grado:

El cliente no dejó un comentario.

Jared F. en

Grado:

El cliente no dejó un comentario.

Lauren W. en

Grado:

One of the guys literally walked out to check the mail about 15 mins before closing so there was just one employee left to help two customers. It was a bit frustrating but he managed

Juan D. en

Grado:

El cliente no dejó un comentario.

Steven W. en

Grado:

El cliente no dejó un comentario.

Susan C. en

Grado:

El cliente no dejó un comentario.

Ian M. en

Grado:

20 minute delay until I could get my reservation from this location

Drew W. en

Grado:

Staff at Philadelphia auto body was very friendly and helpful

Stefanie G. en

Grado:

Upon returning the uhaul the milage was read incorrectly, therefore entered incorrectly....it was entered that the truck was driven 1000+ miles in 3 days!!!! This came to a charge of $5000+, when the person helping us tried to cancel it to correct it it still tried to charge my credit card, I immediately got a text from my credit card company stating a charge for over $800 was trying to go through....for almist a week i have been getting these alerts. This has been extremely stressful and i keep getting charges from uhaul almost a week after returning the vehicle. I also needed assistance after having the keys locked in the truck (I had purchased oadside assistance). We waited over 2 hours for someone to come and no ome did, yet they tried to say they came. We had to call numerous times to complain until someone sent out another person, whom arrived within 40 minutes. I have used uhaul before without any problems but this time I have had nothing but trouble and stress even today! I called corporate about the $5000+ charge but they said it never went through yet my card is still being charged / trying to charge me for things. I ha e no idea why I'm being charged days later. I will be calling corporate about these matters. I should be compensated for the stress that I habe endured because of this. I am close to maxing my card out because of this! This is unacceptable.

Alex D. en

Grado:

First, please don't let someone book a "24/7 Truck Share" Option at a location that doesn't actually offer that. Service was friendly, but very slow and disorganized.

John S. en

Grado:

Only complaint is that it wasn’t the best neighborhood. Felt a little sketchy during after-hours drop off and waiting on my Lyft.

Zdena B. en

Grado:

El cliente no dejó un comentario.

Ryan H. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

A little disappointed the pickup wasn’t at the Chestnut Str location as requested but overall a good experience

Ahmed A. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

El cliente no dejó un comentario.

Paul P. en

Grado:

Helpful Staff!

Rebecca A. en

Grado:

I ended up being charged a higher rate than originally quoted. No one answered the phone for after hours drop off questions. The drop off sight was incorrectly listed. I had difficulty negotiating the sight on line when attempting to correct error in drop off sight address

Natasha S. en

Grado:

I had trouble returning the turn with the app that day and this was documented with customer service. I picked up the van with 74 miles used and returned with 101 miles. Apparently they saw 181 and now refuse to give my money back by what the CSR told me today. Have these ppl gone mad? Absolutely UNACCEPTABLE!!!

Khaalida B. en

Grado:

Customer service was horrible on the scheduling end of things and when i called back to clear things up and speak with a manager regarding my concerns i was giving a attitude i hope will never have to use this company again nor will l refer anyone.The customer service reps are rude nasty and my experience was not good.

Jacob G. en

Grado:

El cliente no dejó un comentario.

Charlotte L. en

Grado:

El cliente no dejó un comentario.

barnard S. en

Grado:

philadelphia auto u-haul truck 3111 grays ferry Customer service was good it was excellent and they helped me as I arrive and I'll always go back to rent another truck from there thank you

Phillip C. en

Grado:

El cliente no dejó un comentario.

Deidre B. en

Grado:

teach your employees at the call center to stop giving out falsw misleading information to customers..I had a HORRIBLE EXPERIENCE!!!

Sara F. en

Grado:

Being charged for damage done that was not by me. Area was rusted over from negligence of noticing damage from previous user(s).

douglas T. en

Grado:

We checked out the vehicle but then were accused of never returning it days later.

Cristina S. en

Grado:

El cliente no dejó un comentario.

faith K. en

Grado:

My issue was not was not with the initial reservation, pick up location, the drop off location (went very well/quick efficient service never had to walk into the building) it was with the confirmation call. I requested 1 location closest to my home for pick up (Northeast Philadelphia- Roosevelt Blvd) and that’s where the mix up came. They sent me to another location, but when I requested an email or text to confirm it was totally different location (Tioga) when they told me Germantown. Also, the # provided in the text was a non working #. I had to call a different location (City Line) to confirm the reservation.