El cliente no dejó un comentario.Tessie P.
Pflugerville Self Storage Group LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matthew T.
El cliente no dejó un comentario.JUAN P.
Screw yallSean H.
Nothing, get rid of Miss Karen. The worst customer service person ever. She will tell you one thing and you're paying more then you were told. DON NOT RENT FROM THIS PLACE.Micquella R.
Clone Karen. She was excellent.PHILLIP B.
The truck could have been cleaner, but I think that the quick turnaround prevented adequate prep. The vehicle transport had a defective turn signal light, and I had to go to another location to get that fixed.Guy R.
El cliente no dejó un comentario.Liliana T.
El cliente no dejó un comentario.rhonda B.
El cliente no dejó un comentario.Eduardo M.
El cliente no dejó un comentario.sean H.
Karen who assisted us wasn't knowledgeable of the system. We arrived around 8:30a and took about an hour to get our things. We left around 9:30ish even though we did the online check in. When returning the items and truck the same day we encountered more issues and delays. Karen was nice but her lack of knowledge with the system and how to navigate it caused a very unpleasant visit. I would recommend a different location but over uhaul corporation I like.Gevonia M.
I tried to use the app to check in. Didn't work. The staff was short and had bad excuses. Vehicle had dust, indicative of a lack of cleaning.REBEKAH S.
El cliente no dejó un comentario.rhonda B.
El cliente no dejó un comentario.Candice R.
El cliente no dejó un comentario.JAMES L.
Great customer service. Thanks, Karen!Michael C.
Karen was very helpful and remained open after hours in order for me to return my equipment!BRYAN M.
I did the online pre check in the night before; I show up at the location I was the only customer and it took 40 minutes to get my rental.CHRISTOPHER PETE M.
El cliente no dejó un comentario.Frank V.
El cliente no dejó un comentario.ERIC G.
Truck interior smelled horrible. Location of the U-Haul facility was very far from my location of move, would not recommend driving to that specific location, albeit the store was clean, friendly, and helpful.William F.
I reserved a 15 foot truck, and was told that because there weren't any 15 foots available I'd be rented a 20 foot but would only have to pay for the 15 because that's what I'd reserved in advance, but then I got billed for a 20 foot anyways. I sent a message to the email indicated in the bill to contact if I needed support, and never got a response.MARYLYNN K.
The site was fine and the truck worked great. Customer service was fine but very slow. Despite having done everything online I still had to go inside. At which point it took over 30 minutes to complete the transaction. Most of that time was spent waiting for the woman to do something on the computer for me to sign. It just seemed really slow considering all of the information and payment was completed in advance.Shannon T.
Great location and service. The Uhaul app functions slowly and did not work to do contactless pick up as we desired.Katherine W.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.STEPHEN W.
The worst experience. Will never rent at this location again.tracie H.
Karen made the return of the Uhaul quick and easy! Store was also very clean. ¡Gracias!JESSICA F.
El cliente no dejó un comentario.Jennifer D.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.Derek B.
The lady Karen was a bit stand stand off-ish and cold. I probably would only use this placeas a last resort. Maybe it was just the time with covid 19 and all.Elizabeth A.
El cliente no dejó un comentario.Carla P.
On site manager was extremely helpful and conducted herself professionally.JOSE R.
El cliente no dejó un comentario.Charles K.
Customer service was goodRick R.
Customer service was professional and welcomingDarryl C.
El cliente no dejó un comentario.Ron A.
El cliente no dejó un comentario.otis D.
The location was easy to get to with good signage. I may have missed it, but I did not find a designated unattended drop-off location for after-hours drop-off. One customer had left their truck alongside the road. I chose to drop our truck in the business lot next to an out of service gate. Better instructions for after-hours drop-off would be appreciated.Will S.
Excellent people...Ashok P.
El cliente no dejó un comentario.Joshua C.
I was promptly greeted by staff immediately. Returning the vehicle only took seconds.Jacob H.
Same as SA. Well organized and customer service friendly.Roger G.
El cliente no dejó un comentario.Braden A.
NOT GO THEREMichael O.
El cliente no dejó un comentario.Frank Y.
El cliente no dejó un comentario.David C.
The guy was late opening up had no customer service skills. He talked to the computer and not to usJessica H.
El cliente no dejó un comentario.Stephen S.
We were promised a 5'X9' trailer on August 12th, that didn't happen. Then we were promised one on August 13th early morning, the rental wasn't returned and they didn't have another one way available. They did have 2 5'x9' there but wouldn't allow us to take. The third place had a 5'x9', she hooked us up, and we went down the road and it popped off the trailer hitch. Luckily, no damage, but ridiculous that we were put in that kind of situation. The whole experience sucked.Anthony D.
El cliente no dejó un comentario.Precious D.
A 150k mile moving truck with aluminum tape repairs shouldn't be issues to customers Until it's properly fixed and looked over. The truck wanders on the street above 50mph and needs tons of body repairs. The quality of this truck vs the one I rented a month ago in Dallas was night and day.Allen D.
The lady that checked me in rushes me out of the place and there were not any other customers there to be served. I asked her several times was the gas close enough not to be charged and to confirm the mileage because the start odometer wasn't on my contract l. She assured me I was good and could leave. She then sent a receipt less that 5 mins later charging me for gas mileage overages.Ronwyn P.
I originally set a location pick up over the phone. 5 minutes later they call me to sent me to another location. The next day I showed up to pick up the truck at the new location you had chosen for me, and no one was there. I waited for 30 minutes in vain, because when I called to complain they sent me to a third location 25 miles away from where I was at that point. I definitely will try different companies before I give uhaul a chance again. You made me waste almost two hours in a completely different city from my residence, when I had scheduled everything in advance to specifically avoid this situation.Ivan O.
Karen was easy to work withTom R.
El cliente no dejó un comentario.Christine B.
The process was a little slow, maybe because of computer program. But other then that everything else went wellRoger I.
Make sure the trucks are maintained.the steering was horrible.nick C.
Customer service was excellent and very friendly! ¡Gracias!david C.
Clerk was a bit frazzled cause he'd had a difficult0 customer but he was nice and efficient. Cruise control on the vehicle would have been REALLY nice.Velma E.
Customer Service was great!Randy G.
El cliente no dejó un comentario.Jim B.
El cliente no dejó un comentario.Leah C.
El cliente no dejó un comentario.Giuliano P.
Great customer service-thank you Karen!Veronica V.
El cliente no dejó un comentario.Francis L.
El cliente no dejó un comentario.DEBRA B.
El cliente no dejó un comentario.Leah B.
Karen was extremely nice and helpful!Robin S.
Good service counting that was almost closing time.Jose G.
Very helpful and courteousJim B.
I picked it up in great condition and brought it back the same way.Ernest S.
There was only one person supporting the front for reservations. There was a rush of people so he wasn't able to quickly address everybody but he did his best and was good service.salvador A.
El cliente no dejó un comentario.Irwin R.
Karen was very helpful with this process.Hero D.
Karen is very helpful and informative. I thought that I would only be using the unit for a few months and ending up needing it for 6 months. I also had rented two larger units. Very friendly, clean and helpful. Los recomiendo, son excelentes.Cris R.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Kenneth B.
GOOD SERVICE.Mohan P.
El cliente no dejó un comentario.Scott P.
The gentleman that helped me was very polite I really like working with him.Loleta R.
Very nice lady ,and very helpful and friendly..Michael A.
The price of $19.95 is misleading. Cost me $129.00 to rent the truck.Pamela M.
El cliente no dejó un comentario.Amy B.
Top Notch service again, by. The only suggestion I could make is to include the dolly free of charge.Kevin C.
El cliente no dejó un comentario.Dustin M.
El cliente no dejó un comentario.Joey M.
El cliente no dejó un comentario.Elizabeth J.
El cliente no dejó un comentario.Brad D.
El cliente no dejó un comentario.Sandy M.
El cliente no dejó un comentario.Mark E.
Karen does great and the facility is arguably the best around.Kevin C.
El cliente no dejó un comentario.Edward B.
El cliente no dejó un comentario.Carly P.
Only 1 computer and 1 person to do the check-out. Long lines do to central scheduling transferred people to this location. I will not use this location again.Randall J.
Great customer service.JUAN P.
El cliente no dejó un comentario.fred P.
The truck needs a front end alignment, i was net comfortable driving it .Mohan P.