Customer Reviews for Petroking Gas And Smokes On Queen
(U-Haul Neighborhood Dealer)

296 reviews

139 Queen St W   Cambridge, ON N3C1G2

(226) 319-0639

Office Hours

  • Mon-Wed: 6:30 am–9 pm
  • Thur-Fri: 6:30 am–9:30 pm
  • Sat: 8 am–8:30 pm
  • Sun: 8:30 am–8 pm

Services at this Location:

Contact Us

(226) 319-0639

139 Queen St W
Cambridge, ON N3C1G2

Services at this Location:

Office Hours

  • Mon-Wed: 6:30 am–9 pm
  • Thur-Fri: 6:30 am–9:30 pm
  • Sat: 8 am–8:30 pm
  • Sun: 8:30 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sadir Junior 
Rating:
5.0

Only issue I found was fuel tank was at .25 full. Kinda stupid too have a rental truck almost empty if you were going z hwy run

ALLANROBERT DE YOUNG 
Rating:
5.0

Customer did not leave a comment.

Laiju Varghese 
Rating:
2.0

Returning the Uhaul is a very painful experience. I have rented/drove vehicles around the world and this is worst experience ever. Extremely slow

STEVEN E HOWLETT 
Rating:
5.0

The location and employees were great. The communicaton between Uhaul and the dealer was awful. Missing what we requested, not having the correct truck ready and not the employees fault!

Chantal Kelly 
Rating:
5.0

Customer did not leave a comment.

Sohan Singh 
Rating:
5.0

Had to go.into store to get everything straightened out. Couldn't get! Truck from just using mobile otherwise everything worked out fantastic

ALLAN DE YOUNG 
Rating:
1.0

The people working at the station are not good people. This u haul location has a petrol pump along with it. The owner is same. It's not a self pump but an associate helps out to fill. I drove 6km and had to put in 15 liters of fuel. When I raised this issue the lady helping me mentioned that these vehicles are old and consume a lot of fuel. What a nonsense

Sudarshan Alva 
Rating:
5.0

Very good service and very good customer service ☺️☺️☺️☺️

Prabh Gill 
Rating:
3.0

Customer did not leave a comment.

Rob Murray 
Rating:
1.0

Over charged false distance charge I drove a total of 22km and they charged me for 60km Trish wasn’t cleaned half salt cubes all over the back. Would not recommend

klaas raymond 
Rating:
4.0

Customer did not leave a comment.

Sharon Robinson 
Rating:
5.0

Customer did not leave a comment.

Anusan Karunakaran 
Rating:
5.0

Customer did not leave a comment.

ALFRED BONE 
Rating:
5.0

This is the first time I’ve rented a Uhaul truck and it’s been clean. The gentlemen were friendly and courteous.

Shanna Brummell 
Rating:
3.0

Trucks should be full of fuel would make it easier to refuel to the right amount

Chad Chowan 
Rating:
5.0

Customer did not leave a comment.

Jalani Taylor 
Rating:
5.0

Fast and friendly, decent price

Jamie McCooeye 
Rating:
1.0

Having a U-Haul pick up at a full serve gas station, on the side of the road, where it is not clear how or where to pick up the truck, and the trucks are parked off site, just doesn’t make sense. It took 40mins to get the truck because so many customers were coming in to get their gas, and smokes, and drinks. When I finally got the truck, they didn’t have a brush or scraper for the snow on the truck, and the storage area was not cleaned from previous use. On top of all this, even though I had booked 5 weeks in advance, U-Haul moved my pick up location to here, even though someone easily could have dropped the truck off at my preferred location 2 km down the road. I did receive a phone call about this, but did not realize they were switching my pick up to this sketchy location. What I didn’t have a choice in, was my drop off location of the truck. I also had this booked for 5 weeks, then in the middle my moving day, I got a notification that my truck drop off location was moved without any day say if this was okay for me. Rather than dropping the truck off 5 mins from my new house, I had to drive 25 min to my new drop off location. After a day of moving, this added about an extra hr to the process

Isaac Lance 
Rating:
1.0

Customer service was poor, girl was very slow, in professional, poor service.

Matiullah Mehmood 
Rating:
2.0

Booking was confirmed for 8am for a truck and utility dolly. I received a call the day before that truck wouldn’t be available until 10:45am. I arrived to pick up the truck and dolly only to be told the dolly had already been given out. I had heavy items to move - washer, dryer, mini freezer. Not only was my morning wasted, moving without the dolly was very very stressful.

Tolu Onajin 
Rating:
4.0

Customer did not leave a comment.

DAVID SKUNCA 
Rating:
5.0

Customer did not leave a comment.

Michael Hayes 
Rating:
5.0

Had a great experience. Staff was friendly and very accommodating.

Kim Pickles 
Rating:
3.0

Customer did not leave a comment.

Ted Grudzinski 
Rating:
1.0

The interior of the truck was absolutely disgusting. There was spilled coffee caked into the cup holders. At the end of my trip I checked under the seats to ensure I hadn't dropped anything or left something behind. There was multiple fast food bags jammed under the driver's seat. Under the passenger seat was a used condom. I can't believe U-haul has this standard. My wife and I are driving with a used condom in the cab. Never again

paul kunkel 
Rating:
5.0

Awesome experience at Petroking on Queen in Hespeler! Friendly people and the process was so smooth. Will be back! 😀 Thank you!

Jessica Boudreau 
Rating:
5.0

Customer did not leave a comment.

Kunwardeep Sidhu 
Rating:
1.0

Provide the truck I requested; provide the equipment I requested as well. I should have also been given the option to drop the truck off in Woodstock as I was charged for the mileage to drive back to the pickup location.

Zachary Mitchell 
Rating:
3.0

Better training for the individuals that are processing the equipment rental. The first truck I had rented upon the first pick of items I was getting the check engine light came on. I called Petroking to indicate that I would be returning the truck to exchange it and that I would be there in 30 minutes to start the paperwork for the exchange of vechiles, nothing was started when I returned to their location. It took over an hour to complete the change over and the agent had to wait for their "boss" to complete the paperwork remotely.

Ted Grudzinski 
Rating:
4.0

Customer did not leave a comment.

Ronel Marshall 
Rating:
1.0

Sorry for bad review but was not a good rental service I ever used in my life. The truck was Stone Age. Gasoline mileage 3km/ letter Starting switch was not working . You’ve to try for 5 times to start. Look at the back Stone Age. You’ve to hammer it to open.

sohail akhtar 
Rating:
3.0

Please refund us the difference. We put more fuel in then needed and no recourse. Truck was old falling apart plus the radio did not work.

Thomas Sarrazin 
Rating:
4.0

I still have not received my final bill.

louis durocher 
Rating:
5.0

The online booking was NOT clear. It said I could pick up using their app without having to wait for the people at the pick up location but I had to anyways. This is not the fault of the location but of the UHaul website booking itself. Don't give the option if it is not an option. Other than that.... everything went smoothly and the girl at the location was awesome!!!

Cathy Pither 
Rating:
5.0

Service was great! They had my reservation ready for pick up.

Gerard Blaquera 
Rating:
1.0

1) Truck Size I ordered wasn’t available. 2) once confirmed I arrived at location and was told there was a mistake and that the truck they have for me is only for in town. Even though I was called the day earlier and told I could drive it to London 1 way. This cost me extra mileage, gas and time. To drive it back to Cambridge from London. 3) I spent an hour at the pick up located figuring everything out, while I had people at my house waiting to help move. Overall, not a great experience.

Connor Couchman 
Rating:
3.0

My rental van was not available for the time I had reserved it. The previous rental client was running behind so I had to wait 30 minutes for it. That wasn't the pick up locations fault. Also, the U-Haul system emails you to ask if you want to check in before you go to pick up the rental. So I did I spent around 10 minutes filling out the information only to have to redo the check in procedure at the pick up location because the U-Haul system didn't do store it / send it to the store. That's why I gave the location 3 stars. Customer service was alright. I needed to rent a vehicle and this was the place with availability.

Brooke Machuca 
Rating:
1.0

It rained on the day we moved and we discovered the hard way that there was a leak in the truck, soaking our boxes and items. The boxes included, but not limited to, expensive quilting fabricthat costs $20/metre., We brought it to UHaul's attention and noted there was already caulking on the spot - we got an apology but nothing more. Also, when we picked up the truck there was very little gas in the truck and the first thing we had to do was gas up - which they also knew about and just said "return it with the same amount of gas". Unacceptable, not a great experience.

Daniel Bisson 
Rating:
5.0

Customer did not leave a comment.

Barry Andela 
Rating:
5.0

Customer did not leave a comment.

Daryl Keating 
Rating:
3.0

The young lady that served us did so very friendly, professional. However she had not been trained. Putting her in an awkward position. Hopefully she will be very much recognized.

Robert Jantzi 
Rating:
5.0

Service was very good.

Inderpal Singh 
Rating:
2.0

Customer did not leave a comment.

Barb Belanger 
Rating:
5.0

These guys are awesome. Came from another town because of availability. Will now make the drive, they deserve the business. Thank you!

Todd Mccrae 
Rating:
5.0

Exhaust is off the tuck

J WALTER 
Rating:
5.0

Customer did not leave a comment.

Saad Abdou 
Rating:
3.0

Easy friendly return process

Dean Roy 
Rating:
1.0

I lodged a formal complaint with head office

Wendy Nicol 
Rating:
1.0

Help customers park in the directed parking spot. Not everyone can park a 26 foot truck.

Nick Harper 
Rating:
5.0

Vehicles are never full of gas. It’s very difficult to leave it with exactly the right amount of gas. They should always be full when you pick them up.

Lee Brown 
Rating:
2.0

Give the truck with full gas so I don’t have to guess how much I need to fill before returning. Clear money grab.

Ammer Abu shamat 
Rating:
5.0

As for me everything ok you can only add more cars

JOHN anyah 
Rating:
5.0

Thank you.

Mark Fishburn 
Rating:
5.0

Customer did not leave a comment.

Jennifer de Timmerman 
Rating:
1.0

Don't charge people more than the contract states and charge people before you said you would.

david sikora 
Rating:
1.0

Charge over for fule and milage

alvi awan 
Rating:
2.0

Windshield wipers falling off Asked to replace but ther said no. It was raining and hardly visible vehicle was not clean Also had a soft tire and no help. Maybe this has to do with your maintenance.

PETER MORLOCK 
Rating:
5.0

The blind spots in U-haul were very bad not at all visible when it came to backing up I have driven other U-haul which had digital rear view mirror and that helped this one was like a bit unsafe

Karthik Rao 
Rating:
5.0

Thank you for making our move easier on us. Amazing customer service. Got our rental fast and returning it was quick and easy. You’re prices are amazing!! Thank you so much. Highly recommend.

SUZIEALMEIDA REGO 
Rating:
5.0

Customer did not leave a comment.

Luis Palacio 
Rating:
5.0

Customer did not leave a comment.

Mike Down 
Rating:
5.0

Customer did not leave a comment.

CONNOR MALONEY 
Rating:
5.0

Everything went well. Thank you!

christopher george 
Rating:
1.0

Customer service were not even trained to pass a vehicle to a customer. Truck was totally empty of gas. Truck was full of ice and snow and truck latch was frozen solid. Finally after hot water found out no cart was in the truck and they did not have one. I was 70 minutes b4 I got out of there. Horrible experience. I will never go back there. U-Haul should be ashamed to have such people wear your name. The 2 ladies that were on duty did everything they could to make the experience as best they could. Not their fault but management need to fix things as they should not be responsible for renting any vehicle as they would have problems running a bicycle tire store.

Philip Payne 
Rating:
5.0

Customer did not leave a comment.

Sohalmiya Malek 
Rating:
5.0

Customer did not leave a comment.

RYAN MARENGER 
Rating:
3.0

Customer did not leave a comment.

Paul Hay 
Rating:
5.0

fast and great people to deal with,

Christopher Ikeda 
Rating:
1.0

I was charged $391.08 for couple of hours and 25 KM. Uhaul kept charging me three different times. I had the worst experience. Do not recommend to friends and family UHAUL at all

HASHMATULLAH FAGHIRZADEH 
Rating:
2.0

I was charged for furniture protector blankets (even though they didn’t have any at the location) and for a dolly which I did not order. I even asked the clerk three times to verify. Would suggest another location.

Donovan Colombe 
Rating:
2.0

Hold amount still shows on my credit card.

Gurpreet Dhatt 
Rating:
5.0

Customer did not leave a comment.

diane mathieson 
Rating:
2.0

We didn’t get the pads we ordered

Kevin Fancy 
Rating:
3.0

I realize I had been warned that my pick up location might be different than the one I had arranged but I was also told I would receive a call telling me where the place was by 5 o'clock the day before. No call till I called my original pickup spot. They put me on to customer service who then told me where to get the truck. A big distraction on moving day.

Connie Power 
Rating:
4.0

Customer did not leave a comment.

Ken Besser 
Rating:
5.0

The employees are very friendly and they are very efficient at getting you your rental, Returning the rental and finishing the end of the contract took less than 5 minutes and it was a great experience as I have rented from other locations in the past. This location has been by far been the best.

Damian Cordaie 
Rating:
3.0

Customer did not leave a comment.

Eric Somerville 
Rating:
3.0

Check-in took too long. Did the online check-in but still had to wait as the vendor had problems connecting to the U-haul site to do check in

Michael Mullen 
Rating:
5.0

Customer did not leave a comment.

Laura Thompson 
Rating:
4.0

Customer did not leave a comment.

Michelle Bouchey 
Rating:
2.0

I have rented several trailers over the summer. I usually go to a different location that makes renting easy. The check in process was slow. I had to hook up the trailer myself, which wasn't a big deal...just not what I have experienced at the other location. I returned the trailer 30 mins before my scheduled time. I never received a receipt until I contacted them a few days later. The first receipt wasn't accurate. They did get it sorted out but it was a bit of a hassle and not at all like the other locations I have been to. Seems like some training would be helpful. This location is much more convenient for me but I will be going back to the other location because the staff are fast, efficient and accurate.

Michael Kelly 
Rating:
5.0

Customer did not leave a comment.

dave pope 
Rating:
3.0

Below is what I've sent to U-Haul regarding this location and the company itself. "Yes, regarding the contract number above, I have some serious concerns regarding the pricing. First the mileage is incorrect and I’m going to double check it tomorrow. I was quoted $0.89 per kilometer. Yes, I see the receipt is in US funds. The conversion is correct. I’m disbuting the length. It’s less than 20 kilometers each way. I did 2 round trips so should be marginally less than 80 kilometers @ $0.89 = $71.20 not $97.23. Secondly, The fuel fees. You changed me a $30.00 fuel fee on top of $38.52 fuel charge? I get it. $38.52 for the gas(more on that in a moment)and $30.00 for a fee? You’re almost “double dipping” and that’s not right. Now the $38.52 @ 20 LT works out to be $1.92 per Litre! Gas pricing this past Monday was around $1.48 per litre. I know because I put $15.00 dollars into the truck when I brought it back! So presently I expect a refund for the following; $30.00 – Fuel Service Fee Approx. $25.00 length of trip. Approx. $8.00 for 20L fuel charge discrepancy. I can have more accurate figures for you tomorrow as I’m going back to this dealer.

Uwe Heinke 
Rating:
3.0

Customer did not leave a comment.

Barbara Ogorman 
Rating:
5.0

All good. The fantastic female who helped was very kind and professional. There was a small issue, but she fixed it right away. I am so very grateful for her assistance. Thank you once again!

Vittorio Rotondi 
Rating:
5.0

The team in Queen street are very professional Thank you

George Awad 
Rating:
2.0

The mirror on the passenger side was not stable even after readjusting it twice. Once you start driving it goes out of focus. Also concerned that I was charged insurance for two days because I came in hour late. A late fee would be more appropriate not insurance cost. The individual charged me wrongly for gas paid, this is suspect and fraudulent

Tobie Abd 
Rating:
5.0

Customer did not leave a comment.

Nadine Bilodeau 
Rating:
1.0

The pictures we reviewed did not show current damage to thr vehicle so I had to spend a considerable amount of time going around and updating the pictures. We had told the attendants that we would drop it off after hours and they agreed. The instructions they gave us were to drop the keys in the slot on the door and they would check the mileage the next day and process the actual kms we used. However they didn't and put through the full charge for the rental as well as additional charges as now my final bill is $30 more than the estimate. So now I've paid close to $60 over what the charges should have been with no explanation. We will NOT be using uhaul again.

Tonya Scammell 
Rating:
5.0

Customer did not leave a comment.

Kiran Ambati 
Rating:
5.0

Customer did not leave a comment.

ANTHONY Weir 
Rating:
5.0

It was a very nice experience rent the truck, thank you very much U Haul. Cheers

Lucio Costa 
Rating:
1.0

Customer did not leave a comment.

Parveen Kumar 
Rating:
1.0

It was a dares, guy didn’t know I was dropping it off there and thought it weird I had already paid, took forever and I had already had a very long day moving

Jacqueline Fackoury 
Rating:
3.0

I had checked in on line and they had to redo the whole thing at the counter.

Mario Thomas 
Rating:
3.0

Easy process but you are prioritized behind customers getting gas. Not staffed well when uhaul opens.

THOMASL HOLLAND 
Rating:
5.0

Friendly service, fair price will drent from there again. Van easy to use and in good working order.

Donna Doolan 
Rating:
3.0

Not the location that I first ordered

Pavel Moroz 
Rating:
4.0

Pickup & drop off was good. Except we got 2 phone calls looking for their truck which we did not have. We never got a 3rd call so we assume problem solved.

Louse Russell 
No reviews have been submitted for this location.

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