Customer Reviews for Petro Gas Station
(U-Haul Neighborhood Dealer)

571 reviews

16080 State Hwy 20   Niceville, FL 32578

(850) 517-9811

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: 9 am–3:30 pm

Services at this Location:

Contact Us

(850) 517-9811

16080 State Hwy 20
Niceville, FL 32578

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: 9 am–3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Christopher Sanders 
Rating:
2.0

Guy here did not know what he was doing nor was he helpful! 10/10 do NOT go here to pick up anything or buy anything!

Johnathon Williams 
Rating:
2.0

I had to hook up a 6x12 trailer by myself. When I asked if I could get a hand, I was given a jack.

William A Lalor 
Rating:
5.0

super nice hassle free everything was perfect

michael mckennon 
Rating:
5.0

Was having problems with the app but the attendant on pick up was super helpful in getting us situated. Helped out great with moving

Cody Garrett 
Rating:
4.0

Customer did not leave a comment.

HORACE WALKER 
Rating:
4.0

Customer did not leave a comment.

Nancy Orr 
Rating:
5.0

Customer did not leave a comment.

austin martino 
Rating:
1.0

The equipment was rented to me in an unsafe condition. One of the tires was bald with wire showing and the location manager is refusing to give me a refund.

Christopher Jones 
Rating:
5.0

Great experience. No issues with getting the truck or returning the truck. Smooth.

Stephen Pridgen 
Rating:
1.0

I returned the truck with more fuel than it had when I picked it up and the store charged me a fuel charge when I turned the truck back in. I have documented photos showing the fuel when I picked the truck up and when I turned it back in (showing more fuel when I returned it), but I was still charged the additional fees.

Tanner McKnight 
Rating:
4.0

Customer did not leave a comment.

Paul Fleischman 
Rating:
5.0

Customer did not leave a comment.

Robert Foster 
Rating:
5.0

This Uhaul location was amazing and she went above and beyond helping me with my 20’ truck and auto transporter for my car. I was hesitant on setting it up as it was my first time but she was amazing and helping me get the transporter and helping me set my car up on it and getting it strapped in and everything for my 1000+ mile trip. Everything went perfect with no incidents. Would highly recommend this location.

Cory Fisher 
Rating:
5.0

Customer did not leave a comment.

Tiffany Prewitt 
Rating:
5.0

Customer did not leave a comment.

Heather Spagnola 
Rating:
1.0

Worse U-Haul location. No space to turn/backup with a trailer. Had to work with another customer returning a trailer so we could return the two trailers. Owner/operator demanded we leave the trailers in a small fenced area.

Michael Curzio 
Rating:
3.0

Customer did not leave a comment.

Pamela Wheelis 
Rating:
3.0

I just looked at my bank account and I’ve been charged 2 times for this

robert fowler 
Rating:
5.0

As always, a great experience renting from this location. The friendly, professional, and helpful staff always treat me well. Thank you and keep up the great work! Tom Christman

Thomas Christman 
Rating:
5.0

The checkout attendant was excellent. Very kind and helpful

Donald Williams 
Rating:
2.0

Better customer service is the key to success and overall good return also make sure when a order is placed it’s ready to go especially if your using online pick up and lastly make sure vehicle is well maintained

SHAWN SEVERE 
Rating:
5.0

Customer did not leave a comment.

Jeb Holaday 
Rating:
5.0

Customer did not leave a comment.

Regina Waddell 
Rating:
4.0

Customer did not leave a comment.

Timothy Hardin 
Rating:
3.0

The location is convenient being that it is located at a gas station where you can fill-up the rental and return at the same place

Alan Pyle 
Rating:
5.0

Attendant was helpful and responsive.

Bryan Radliff 
Rating:
4.0

Customer did not leave a comment.

Terrie Azevedo 
Rating:
4.0

Customer did not leave a comment.

CLINTON VIEHMAN 
Rating:
5.0

Customer did not leave a comment.

Ricardo Roman 
Rating:
4.0

Too busy. No where to parked. Got yelled at when I temp parked in handicap to try to figure out where to go because I can’t walk long distance and my back was hurting due to the long trip. I normally have my DV plate on my truck and can park there. Made me drive out of my was to return even though there was a closer location.

Matt Stalnaker 
Rating:
5.0

Customer did not leave a comment.

Pedro Rosales 
Rating:
4.0

Customer did not leave a comment.

MICHAEL FINLEY 
Rating:
2.0

Customer did not leave a comment.

KEN ROSE 
Rating:
5.0

Customer did not leave a comment.

Larry Theisen 
Rating:
4.0

Customer did not leave a comment.

ARNULFO CAMACHO 
Rating:
5.0

Customer did not leave a comment.

David Hohman 
Rating:
4.0

The location is about 15 minutes from where I live. I liked that.

Dave Willis 
Rating:
3.0

Customer did not leave a comment.

Brent Walsh 
Rating:
5.0

Customer did not leave a comment.

fritz johnson 
Rating:
5.0

Customer did not leave a comment.

fritz johnson 
Rating:
2.0

Customer did not leave a comment.

Daniel Mabry 
Rating:
3.0

Customer did not leave a comment.

chick mathis 
Rating:
5.0

I use this location somewhat frequently and am always pleased with the help I receive. Thank you again!

THOMAS CHRISTMAN 
Rating:
4.0

Customer did not leave a comment.

Henryk Kaminski 
Rating:
2.0

Took forever to complete transaction. He had to wait on customers in the store.

KELLY JORDAN 
Rating:
2.0

Right tail light did not work properly, it lit up but did not blink or show braking. The electronic submission of documents is lacking. Too, I did not know what my charges were until after it was returned. I also returned it much earlier than due (I only had it over night -parked). I felt I should have been charged less. When I returned it, no assistance was given, I was told to park it and I could leave (no inspection or receipt was given.) If this is how U-Haul now operates, we will consider other rentals.

Dan Tharpe 
Rating:
3.0

The truck was not clean. You could barely see through the windshield (inside and outside). The windshield wipers were in poor repair and made it dangerous to drive in the rain. I was overcharged for both the rental and insurance, but Uhaul refunded me promptly.

Brent Haywood 
Rating:
1.0

I had to go and find the trailer in their lot, connect the trailer all by myself. The employee was extremely rude and seem bothered when I mentioned that I had a Uhaul reservation, trailer lights didn’t work and employee just shrugged his shoulders. Terrible service

Thomas Wilkins 
Rating:
5.0

Customer did not leave a comment.

Julia Perez 
Rating:
3.0

Vehicle was dirty and had damage on the side that the U-Haul rep did not mention.

Les Voss 
Rating:
2.0

In the last two weeks I have rented a 26' box truck and 6'x12' from this location(which I'm pretty sure was only 6'x9', which I questioned before I left. But he insisted it was 12'). Both times the attendant was on his cell phone the entire time I was trying to check out. When he needed something from me he would just throw a phone at me with a form to fill out or when a signature was needed. Then I had to manually pickup the trailer to hook it to the truck. I've had two back surgeries in 4 years. Not fun. I found out after he got off the phone that he had a tongue jack the whole time. He was just too busy on the phone to help me, I guess. Then he tells me he had to "check" to see if the trailer was hooked up properly before I could leave. So after I waited for him to do whatever he was doing, he comes out to literally glance at the rear of my truck. He didn't inspect anything. So I waited for nothing wasting more of my time. Anyway, this guy is extremely unprofessional. I will drive 30 minutes to the next uhaul dealer the next time I need to rent anything.

Daniel Shepherd 
Rating:
5.0

Customer did not leave a comment.

debroah Lindsey 
Rating:
1.0

Truck was in poor shape and felt unsafe at times Clerk was rude (he was overly busy) and had to complete the transaction on his phone which took almost an hour due to gas station customers coming in.

Kristen Murphy 
Rating:
1.0

I previously left a comment on this location. Poorly run, rude. And he still charged me for the equipment that he didn’t have. 2 dolly’s, and blankets. I will never use this location again, and I would never recommend it. BAD BUSINESS!!

WILLIAM NORCKAUER 
Rating:
5.0

Customer did not leave a comment.

Robert Elleson 
Rating:
1.0

This location is a independent partnership location run out of a gas station. I scheduled a truck, and trailer along with two dolly’s and blankets. First the guy running this thing is very impolite. He is more focused on helping the customers in the gas station, rather than helping you checkout so it took over an hr and a half to checkout. He had no dolly’s or blankets (which i was still charged for.” The truck I rented wasn’t clean and smelled horrible. I wouldn’t rent from this location ever!! Poor business ethics.

WILLIAM NORCKAUER 
Rating:
1.0

I dont know if that place can be fixed.

William Carr 
Rating:
2.0

I didn't have time to do the online check in which was a huge mistake. The cashier basically just had to do it on his phone while never ending his own phone call. I had to wait between each step while he waited on other customers because selling vape flavors was way more important. After 45 minutes we were done and the trailer I was assigned was in the back of a weed infested field. I had to move two bigger trailers by hand to get to mine and in 90 degree Florida heat I was not gentle. There was another trailer my size and I should have went back inside and requested that one but I was hot and frustrated by that point. I got it hooked up but didn't know I needed a wiring extension to hook up the lights. The cashier came out and pulled on the tongue and gave me a thumbs up. I asked if he sold wiring extensions and he said no. So I drove 10 miles with no trailer lights to the nearest Walmart. In hindsight doing the online check-in would have saved a lot of time as long as you don't need any other help.

Charles Payton 
Rating:
3.0

Customer did not leave a comment.

Wayne Motter 
Rating:
4.0

Customer did not leave a comment.

al moreno 
Rating:
1.0

Service and inspect your vehicles for repair items BEFORE you rent items to unsuspecting customers and expose them to fines and violations for U-Haul negligence

Gregory Foltz 
Rating:
5.0

Customer did not leave a comment.

Steven Johnson 
Rating:
2.0

Customer did not leave a comment.

David Drake 
Rating:
3.0

I was overcharged .3 miles on my return I don’t mind paying the extra cents but rounding up doesn’t seem like good business practice

Evan Burgess 
Rating:
5.0

Customer did not leave a comment.

Gene Derosier 
Rating:
2.0

This is a gas station. People purchasing gas or items in the convenient store took priority from UHaul customers. I walked in, waited in line, once at the counter said I had reserved a trailer, and his response was, “I’m the only one here right now. I’ll get to you later.” I ended up waiting 30 minutes before he even began the paperwork for my rental.

Daniel Morgan 
Rating:
1.0

This location should be closed for UHaul! One employee in entire store for gas and carry out plus rentals? Took three days to get paid receipt then charged me for two days when I only had it one day. Can never reach on phone

Paul Clark 
Rating:
1.0

Pickup location gas station/store with one employee. Had to wait numerous times while lone employee stopped processing my transaction to take care of other customers. I had to find and connect trailer with no assistance. Employee demanded I pull up to store so he could check trailer connections and take pictures. I had to wait for several minutes while he took care of gas/store customers. Only after I complained did he come out. Not a good way to treat U-haul customers.

Jerry Smailes 
Rating:
3.0

Customer did not leave a comment.

ARTHUR CAMERON 
Rating:
2.0

Employee was overwhelmed with running convenience store, gas pumps, lottery and then Uhaul rental. Pick up took way too long due to this.

Bruce Goldstein 
Rating:
1.0

There is no help here in getting the equipment. You have to drive out in a field and hook up the equipment and then navigate a very narrow space in the field to get the equipment out. I will not use this location again and do not recommend anyone using this location

Terry Luker 
Rating:
4.0

Customer did not leave a comment.

jeffrey Schaf 
Rating:
3.0

Customer did not leave a comment.

Ian Flynn 
Rating:
5.0

Customer did not leave a comment.

RODNEY RIDDLE 
Rating:
2.0

The lady was not the most pleasant person to deal with.

kim adkison 
Rating:
5.0

Customer did not leave a comment.

Linda Collins 
Rating:
4.0

Not sure if it was my phone or not, but the question-go was weak and I kept having to wait to pick up a signal.

George DeGrella 
Rating:
3.0

Inside driving area was covered in dog hair and everything was sticky. Inside truck for storage was clean.

Stephanie Cook 
Rating:
4.0

Not a typical U-Haul site, being run out of a Petrol gas station. It is one of about 3 or 4 U-haul sites within about 5 miles of my house-it was the only one that had the size truck I wanted to rent, but it had very poor ratings and I was skeptical about using it. The owner was there for the pick-up and it was pretty smooth. His workers were knowledgeable even though their primary work was running the register for the gas station. I would rent there again.

walter rohrig 
Rating:
3.0

The area where trailers are stored is much too small. Getting out not much of a problem but when returning there was little to no room to back the trailer in where they wanted it. Had to move another trailer myself by hand and still not enough room.

Karl Simon 
Rating:
4.0

Customer did not leave a comment.

chris ely 
Rating:
1.0

The sales representative was annoyed with me arriving to her location and was very rude and short with me. She was not welcoming at all. In fact, when I rent another uhaul for a trip I will make sure to avoid that location for drop off or pick up.

MICHAEL GUTIERREZ 
Rating:
1.0

Hard to maneuver and park. Attendant did not check me in on the spot because she was busy. When she did check me in i was shorted fuel and charged for it when i showed her a requested picture of the odometer and fuel gauge with proper amount of fuel same as when i got the truck. I am still waiting on a dispute to be settled with uhaul and will have to wait for that money for a week or more.

JONATHAN CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Jesus Ruelas 
Rating:
5.0

Customer did not leave a comment.

James Feeley 
Rating:
4.0

Location personnel inputted drop off location incorrectly about 150 miles away from the city I was going to. I put the correct city in online as I set up my rental. Had to call and get the location drop off corrected. I’m sure it was a typo/oversight.

Jessica Thompson 
Rating:
5.0

Customer did not leave a comment.

Sue Fletcher 
Rating:
5.0

The guy who does all the paperwork and checks the equipment is super helpful and great to work with.

JAMES MAESANO 
Rating:
4.0

Truck was ready for pick up as oromised.

Osborne Deyo 
Rating:
1.0

Trailer was pushed in behind 2 26 foot trucks in a mud hole. U-Haul associate didn't offer any assistance to get trailer hooked up to tow vehicle.

Scott Bruce 
Rating:
2.0

Pick up location changed twice. Then as I was picking up the truck the drop of location changed as well. They gave me extra miles to cover bringing it back but I still ended up paying more to cover all the gas fees

ALLISA DAWS 
Rating:
3.0

Customer did not leave a comment.

Septtimous Taylor 
Rating:
1.0

The trailer was unsafe for transport and the dealer did not have extra equipment to replace the damaged one.

JONATHAN CAPUCHINO 
Rating:
5.0

Smooth transaction no issues. We'll rent again from these fine folks.

Theodore Berry 
Rating:
5.0

Customer did not leave a comment.

Gambled ahmed Mohi eldin 
Rating:
5.0

Customer did not leave a comment.

DAVID WAITE 
Rating:
1.0

customer service. rented a tow dolly he gave me the number told me it was in back somewhere. I was in a bus had to drag it out and pull up to the front to hook up.

WAYNE HOLLIS 
Rating:
1.0

My original reservation was unfulfilled due to the trailer not being returned at 74 Moll Dr, Santa Rosa Beach, FL 32459. This new location is a 1.5 hour round trip from my house, in addition I waited several hours for my initial reservation to be returned. U-Haul set me back 5 hours I could have spent packing and getting out of my house. When I picked up at this location, I got absolutely NO help hooking the trailer up and ensuring it was done properly. Bottom line, I reserved this trailer for 9:00am and I didn't get a trailer until 1:30pm with no discount what soever for my inconvenience.

Rodney Morrison 
Rating:
1.0

Had 40 foot Motorhome had to drop u haul at front. The person there said I had to drop off inside storage unit there was no room to turn bus around. He told me I had to take it back so I hand carried it back there he was no help very rude.

WAYNE HOLLIS 
No reviews have been submitted for this location.

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