Comentarios del cliente para Petro Canada

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Petro Canada

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Dawn E. en

Grado:

I

Les V. en

Grado:

This was the worst experience I have ever had. The staff at the location had no idea what to do when we showed up to pick up the truck. It took over an hour and call to 2 different people at Uhaul to be able to get the truck. The staff at the location had absolutely no idea what to do and they did not try to help us or apologize they just kept saying we can't help you, you have to do everything online but online said I had to go to the counter for pick up and the staff just kept saying we can't help you. It was a nightmare. Then when we returned the truck they told us we couldn't return it there and they didn't know how to return it. They finally took the key and then we got an email that we were being charged an extra day when we had brought it back a day early, they also charged us for gas when we had put more in then we needed to. Both of the last issues I mentioned were taken care of but this is still not acceptable, we were told we would be refunded $40 because we were charged for a day that we didn't use the truck, but that is all they did. No compensation what so ever for the nightmare we went through to get the truck. Before the day we were suppose to pick up the truck I had called the location several times and left messages because I wanted to make sure the pick up went smoothly and I wasn't sure I would be able to go to the pick up and I wanted to make sure I could send someone else. No one ever called me back ever, they just ignored my calls. When I called uhaul corporate I got someone in the USA who had to keep checking what the process was, it took over 30 mins to get the info she should have just known. This entire process was a nightmare, thank goodness I was able to go to pick up the truck or we wouldn't have even been able to get the truck at all. I will never rent from Uhaul again and I will make sure anyone who is thinking about renting from you knows what happened to us. I have said this to every uhaul rep I have spoken to, uhaul needs to pull their trucks from this location. The excuse I got was the only person that knows how to do the rentals called in sick, that is not acceptable, why is only one person trained also I called multiply times before the day I picked up the truck and never received a call back so the person that is trained also has no clue and gives poor customer service.

Asha K. en

Grado:

Have the pick up process easier Was delayed 30 mins due to identification Waste of time and money!

Nick S. en

Grado:

El cliente no dejó un comentario.

Curtis M. en

Grado:

El cliente no dejó un comentario.

Bikramjeet S. en

Grado:

They have to provide proper estimate..

Brent H. en

Grado:

El cliente no dejó un comentario.

hyun ock L. en

Grado:

El cliente no dejó un comentario.

Viren P. en

Grado:

El cliente no dejó un comentario.

Edward P. en

Grado:

There was a teenager working and he seemed to have no idea what he was doing , he did not record the mileage , did not check the fuel level , and told me he could not return my deposit minus the mileage , told me i would have to contact head office , I have received deposit in the past when returning it to a convience store so I will be contacting somebody about returning my money . Why couldn't i return the truck at the haul store at Barton and Nash store ? things like this give your company a bad name thanks Ed Provo