Comentarios de los clientes para Personal Mini

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Personal Mini

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

DESIREE V.
Clasificación:

Very accommodating , we needed a 26 ft truck. Hard to find and they reserved it for us. Used to the app to pick up. Friendly owners would recommend

Norman H.
Clasificación:

Excellent service!

ALEXANDRA V.
Clasificación:

I have no complaints or advice. I received splendid service and would highly recommend this facility going forward.

Shawn M.
Clasificación:

This is the second time in recent months I have rented from this location and probably the 10th or more overall. I tried the last two times to do 'contactless' where I don't have to go inside and both times your system won't allow my to complete. This is VERY frustrating and wastes my time as they require me to start all over once inside. I brought this to the attention of the manager and their inside computer system was also down. They tried to take care of my reservation via their phone and kept complaining about it and U-haul overall. I didn't need to hear this and it just made me more anxious to get my truck and get out. They wanted ME to file a complaint (more of MY time!!) Rather than them addressing this issue, which they said is a very reoccuring issue), this was a husband and wife team that doesn't have the proper ediquite to be public facing. They expressed their frustration out loud in front of me and had disagreements in view of the public..not a good look, it was uncomfortable to be involved in. So I finally got my truck more than 30 minutes after I arrived, did my business and brought the truck back early and with more gas than I left with. ( I got NO paperwork when I left with the truck). When I got back, the man greeted me and checked in my truck, he was pleasant at this point. He handed me my bill and it was much higher than I anticipated..he said that I'll have to go inside for a detailed receipt. After I got it, there was a charge for Safe move, which on my reservation, I declined along with every other offering. The woman said that I didn't tell her that I didn't want it. But she never asked me about any extras... safe move, boxes, locked, if I need storage...nothing. So why did she purposefully check the box adding that item to my bill and none of the others?? I asked and then they both started getting irate with me saying it was my responsibility and quote 'the customer is not always right' (man). I said it wasn't about right or wrong, simply it was done on purpose to drive up my bill or it was a mistake..I did not know either way and was not accusing them, but I didn't check the box and opt in for the $14.00 extra charge. The conversation got more heated and the woman asked the man to leave the office and she would handle. She said it was taken care of and I asked for a revised receipt..yet another under the breath comment about me! She wound up calling a supervisor or someone to fix it, but she had to be walked thru every single step and kept sighing like it was such a burden. Pathetic customer service and they both let it be known they were upset with me. This is absolutely unexceptable. I let them know I owned and managed restaurants for over 25 years and knew quite a bit about customer service and how to handle difficult situations and now as a customer, I still have a low bar as far as my personal expectations, but this was one of the worse ones I had in many years. I hope that they get help or can be taught how to handle problems when they arise. I have 6 Uhaul rental places within my town that come up on YOUR map, so they are all within a 10 minute drive I'm assuming. I know exactly where each one is and will absolutely not be going back to this one again even it is the closest. You can search for other reviews by me, to make sure I'm not a serial complainer, but you will find zero of them as I value my time too much, but this one had to be put out there.

Harry S.
Clasificación:

El cliente no dejó un comentario.

WALTER R.
Clasificación:

Nothing. The truck I rented was by far the cleanest vehicle I ever rented. This includes many cars as well as moving vehicles. Kudos to to those in charge.

Christian T.
Clasificación:

El cliente no dejó un comentario.

ANTHONY P.
Clasificación:

El cliente no dejó un comentario.

Rebecca A.
Clasificación:

El cliente no dejó un comentario.

Scott G.
Clasificación:

El cliente no dejó un comentario.

Kevin Z.
Clasificación:

Great experience. Thank you

VIOREL L.
Clasificación:

Very friendly and helpful staff.

SHAWN M.
Clasificación:

Booked on line to pick up without having to go inside. Got there and it was not available. Wanted to book a pickup truck, but it booked me a van. Had to go inside and start the booking process all over, give credit card info and drivers license. There credit card processor wasn't working, wasting 15 minutes of my time by having to do all that over again. Truck was requiring a oil change, so that did not allow me to see the mileage to verify if it matches or how much I used when dropping off. The cargo area of the van was left with several items of trash that I had to dispose of before returning so I didn't get charged. Overall, not a great experience!

lewis L.
Clasificación:

El cliente no dejó un comentario.

Amanda D.
Clasificación:

The staff is amazing at this location, super helpful and so friendly! Great people and Great customer service!!!! Thank you Amanda Dewberry

Kelsey C.
Clasificación:

The location forgot the much needed and already paid for dolly and furniture moving pads. It was after hours, so I couldn't reach anyone with the company for help.

Rodney C.
Clasificación:

There was a mask left in the truck from someone who previously rented the truck this tells me that it was not disinfected and due to COVID 19 I think that is not safe. Also there needs to be some type of WiFi available for pickup and drop off as my phone and my fiancé's phone both did not get service.

Robert B.
Clasificación:

They gave us a terrible truck they knew had issues because we were an after hours pick up and it was a long haul one way. The tail light was out, the radiator hose blew while driving and it had been repaired before with tape so they knew it was bad before assigning it.

Jeff D.
Clasificación:

Very kind & professional

ROSS B.
Clasificación:

April was awesome and very customer friendly!

JOHN B.
Clasificación:

Everything was great! Easy access, really nice equipment and everything worked properly! Very easy move. I had to keep reminding myself I had a trailer behind the truck it was so easy to tow!

STEVEN B.
Clasificación:

El cliente no dejó un comentario.

stuart M.
Clasificación:

Everything was great thank you

DARWEN D.
Clasificación:

El cliente no dejó un comentario.

carlos H.
Clasificación:

I rent a 15' truck 7 days in advance and the day before call me to say that Uhaul hasn't this one available and they change for a big one (26') . This one I can't fix in my garage and have to park in the street behind. and the dolly is not inside the truck as we did in the contract. I have to make a new reservation for the dolly and go to pick up in another place on Sunday.

kevin K.
Clasificación:

El cliente no dejó un comentario.

Debra S.
Clasificación:

El cliente no dejó un comentario.

Brandon G.
Clasificación:

My complaint is more with UHaul than with the location. The app, check in process, not having the vehicle I needed and overall lack of organization was really bad. My reservation was at 9 and after being passed around to another location that had the vehicle my reservation called for, I waited in a 2nd line there and finally was able to pick up the vehicle. That was AFTER I checked in online twice. Super inefficient for something that shouldn't have been.

Miguel M.
Clasificación:

El cliente no dejó un comentario.

Evadney K.
Clasificación:

Please sanitize the vehicles before the next rental goes out due to Covid 19 Thank you.

Jay H.
Clasificación:

Employees were very friendly, and got me in and out of the office quickly. It was a pleasure doing business with you.

Stacey P.
Clasificación:

Tire had a large bubble on it I had to go switch it for another trailer

Christopher C.
Clasificación:

El cliente no dejó un comentario.

Myriam R.
Clasificación:

The mobile application is not friendly user, confusing and time consuming.. Truck delivery through the application, the camera feature of the application not working. NO answers to phone calls.

Ashley A.
Clasificación:

Pick up and return of my Uhaul was difficult and and an inconvenience. The website had prefilled a mileage number for my Uhaul that was 30,000 miles under what it actually was. I tired to upload a picture and manually enter what the mileage was and it gave me an error and would not let me proceed with my self pick up. I'm not sure if walk in stores are still open but mine was at a personal storage unit without anyone to help in person so I was using the self rental website on my phone and had to call a representative. I was on hold for about 20 minutes before I was connected with Faith. She was honestly amazing. Very personable to talk to and eager to fix my issue. It took us longer than I'd like to get the picture sent to her and have her manually enter it so I could get going, however she extended my rental time by an hour without charge which was great as we spent every minute utilizing the truck to move. I had the same issue when I went to return it, spoke to another customer service representative (not sure of his name) but he was equally as helpful and had me ready to go in 10 minutes. Great customer service, the self rental website could use some work.

Michael H.
Clasificación:

Fix your app - after going through the entire Process there was an error on your side. Thank goodness for April at the facility Who helped me.

Cheryl F.
Clasificación:

El cliente no dejó un comentario.

Richard P.
Clasificación:

Nothing Great service,

Mary K.
Clasificación:

El cliente no dejó un comentario.

Randy D.
Clasificación:

El cliente no dejó un comentario.

Antonio M.
Clasificación:

El cliente no dejó un comentario.

John R.
Clasificación:

Fast efficient friendly. Can't ask for more

stuart S.
Clasificación:

El cliente no dejó un comentario.

Brian S.
Clasificación:

The key return after hours is terrible. I wasted 15-20 minutes. Kept showing turn on location service, which was on, so I could not proceed. The system SUCKS SUCKS SUCKS. Never use again. I will only use again cause the runners of the place happen to be leaving and took care of it. Negative one on a 1-10 scale for key return, crap crap crap.

Mark M.
Clasificación:

El cliente no dejó un comentario.

Sandra B.
Clasificación:

No improvement in my opinion

Sandra B.
Clasificación:

El cliente no dejó un comentario.

Teressa C.
Clasificación:

El cliente no dejó un comentario.

Andrew S.
Clasificación:

Enjoyed the simple in and out process and friendly customer service!

Michael I.
Clasificación:

El cliente no dejó un comentario.

Donald P.
Clasificación:

Excellent service and great personnel. Made my move easy. Thanks again.

Georgiana T.
Clasificación:

Your property management team is great!! Blessed to have them.

Thomas H.
Clasificación:

Very friendly and helpful employees. I have another location closer to me but choose to use this one because of their high customer service.

Roger M.
Clasificación:

vehicle traveled 6 miles got charged for 2.5 galls fuel Truck uses half a gallon of fuel per mile. Plus $30 fill up charge TOTAL RIP OFF DONT USE THIS LOCATION

Zachary A.
Clasificación:

El cliente no dejó un comentario.

Joshua S.
Clasificación:

The staff here were very kind and helpful!

TODD J.
Clasificación:

Can't think of a thing... Lawrence is AWESOME!!!!!

Juan B.
Clasificación:

The couple running the location are the absolute best we have ever met.

Michael L.
Clasificación:

Everything was great!

Maria F.
Clasificación:

El cliente no dejó un comentario.

Louis McDonald F.
Clasificación:

It was the best.

Hector V.
Clasificación:

Very nice staff & great equipment.

Dirrell R.
Clasificación:

El cliente no dejó un comentario.

Maria D.
Clasificación:

Well although the pick and drop off was good but the extra fees were unexpected and not explain. Especially the cleaning fee cause I cleaned the truck myself but still get charged a fee. Please look into to this cause it's not great service if customers getting charged regardless of cleaning truck.

Jollyson B.
Clasificación:

Very good and gently people working there

ANDREW W.
Clasificación:

El cliente no dejó un comentario.

Carol W.
Clasificación:

El cliente no dejó un comentario.

Richard R.
Clasificación:

For a $29.95 rental for three hours I paid $64,10. Your truck price adds are very deceiving.

David H.
Clasificación:

El cliente no dejó un comentario.

Murray C.
Clasificación:

El cliente no dejó un comentario.

Linda P.
Clasificación:

El cliente no dejó un comentario.

Nicholas P.
Clasificación:

Folks at Personal Mini are professional, friendly and very helpful. The place is clean and organized. I recommend Personal Mini to family and friends!

JOSEPH G.
Clasificación:

Location was fine...they were friendly. Truck was a piece of junk. 100,000 + miles. Driver door barely shut. Transmission was subpar. It was clean on the inside.

Sean R.
Clasificación:

El cliente no dejó un comentario.

Pennie T.
Clasificación:

I would like to thank you for being very friendly,patient ,and helpful

Michelle N.
Clasificación:

El cliente no dejó un comentario.

David N.
Clasificación:

El cliente no dejó un comentario.

David H.
Clasificación:

El cliente no dejó un comentario.

MIKE P.
Clasificación:

Very friendly and professional service. Vehicle was clean, ran well and tank was full. I would highly recommend this facility to anyone looking to rent a U-Haul truck.

Tim H.
Clasificación:

The only problem I have is with the Uhaul Truck and the mileage. I was moving only 4.5 miles to my new home and I made 2 trips and the mileage should have been only 18-19 miles total but somehow the Uhaul truck showed the mileage at 43 miles. That's crazy this always happens I don't know what was done truck to make it read that but I will never in life rent another Uhaul truck. I reported it to the place where I rented the truck and they said there's nothing they can do about that. I'm really ticked off about this. There need to an investigation done on Uhaul Trucks.

Daniel B.
Clasificación:

El cliente no dejó un comentario.

DEXTER G.
Clasificación:

Great service

Kent C.
Clasificación:

El cliente no dejó un comentario.

Kathy B.
Clasificación:

El cliente no dejó un comentario.

Randy B.
Clasificación:

El cliente no dejó un comentario.

earl F.
Clasificación:

El cliente no dejó un comentario.

CARLA B.
Clasificación:

El cliente no dejó un comentario.

Joe C.
Clasificación:

El cliente no dejó un comentario.

michelle H.
Clasificación:

Staff was very knowledgeable and helpful.

Gary S.
Clasificación:

Need more service people behind counters that know the computer systems to move customers through in a timely manner.

DANIEL ROCKY L.
Clasificación:

El cliente no dejó un comentario.

Troy C.
Clasificación:

El cliente no dejó un comentario.

Walter David P.
Clasificación:

Every thing was great. We rent storage here. The on site management is fantastic. They are very friendly and extremely helpful and professional. Would recommend vehicle rental services and storage services at this location.

Marc S.
Clasificación:

The site was exceptionally clean the employees were very friendly and helpful.

Cynthia M.
Clasificación:

No, I was completely satisfied with this transaction Clean store, professional, quick and easy pick up. Thank you

Roger B.
Clasificación:

All good

erin S.
Clasificación:

El cliente no dejó un comentario.

Brittany C.
Clasificación:

Great customer service. The folks that work there were so helpful and so nice. Such wonderful personalities.

Andre H.
Clasificación:

There is really nothing negative about this location. Everything was awesome.

regina E.
Clasificación:

The staff at this U-haul were very friendly, professional, and accommodating. I would definitely use them again. Thanks for a very pleasant rental experience .

No se han enviado comentarios para esta ubicación.

Volver
arriba