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Trevor C
Customer Reviews for Personal Mini Storage Clermont 50
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very customer-focused. Great service.
Paul RNothing that I can think of
Rocco PVery nice helpful staff, trucks were maintained very well.
Eddy JYou are on top
Holson TAlicia, Tony, and Julio are fantastic!
JOSE MEveryone was friendly and extremely helpful.
Rebecca KMy truck has some much issues, oil light came on , my trunk shutdown in the middle of my trip. My truck has misfire ,
Jorge PThe truck ran very well and the customer service was top notch.
Charles PThe frontdesk lady was terrible
Carlos FGreat job on pickup and return!! Thank you!!
Theodore CTo begin let me say the employees there did the best they could. It may as well have been self service. Took way too long to get hitched up. They couldn't get the tongue jack to work. Finally I said lets just pick it up and slide it off. They sent me on my way. When I got to my destination I see a text stating I had to fill out a condition report before I leave the facility. When I got there to return it there was nobody there to help un load. The lady helping out, not even an employee, said just drop it there. I did. Noone came to check me out. Had to go round someone up. When the lady at the front desk got there she said no you can't drop it there. We went through hell hitching back up trying to get it in place. Had my daughter in the back of the trailer for counter weight so I could lift the trailer off manually. I'm 69 years old, we just spent six hours moving crap. The last thing I needed was to basically check out and check in the trailer by myself. I would never ever recommend this place to anyone. In fact, I think U-Haul should refund me every penny. Or cut me a check for the time I worked there. I charge $150.00 an hour for my time. Thirty minutes equals $75.00. Jeff Brown Clermont Florida Ridiculous.
Jeffrey BThe employees at this place are very helpful and have very positive attitudes. I honestly don’t think there is anything they need to change
LAWRENCE DTony was awesome. Great customer service, give him a raise!
Barb MVery quick and efficient drop off. Great staff.
Jerry KThe staff was very friendly, polite, and very helpful. No improvements needed. Excellent service.
Richard WBest customer service ever.
Louis MBest customer service on the planet
Terry SBest customer service ever. Tony is awesome.
Pablo SBest customer service ever. They are awesome
Debra MEverything was perfect nothing to improve. The staff was great and very professional
hermon bGreat team. Alicia you as extremely helpful.
Bladimiros SYour app is impossible to use. Unable to check-in because of issue with photo of ID. On return - check-out took over an hour again on the app that then charged 2 day rental for time of use when I returned before my 8 hrs. In person service was great. Your app is not especially at the end of a long moving day!
Alicia STry to use the return app and it didn't work
JANICE PIn store representative was friendly, helpful and professional.
Michael DAwesome owners!!
Jeffrey HTony at the storage center was so much help and very kind! We had a great experience with Uhaul because of him.
Angela TWe want to appreciate what they did for us after we left the keys inside the car and the doors were lock. We spent an hour trying to open the car to get the keys but the gentleman that works there was able to opened it and we couldn’t be more thankful saving us from paying extra for the road assistance. Thank you again!
David Nfrustrating pickup
Daniel rGood people
Craig FIt was great
dennis dRented a 26ft truck and it drove terrible. Bouncy up and down when accelerating and worst part shaky.
Esther BThank you for your Excellent service!
TAMI LHusband and wife team very professional and also attentive. I am interested in renting some space as well . Again thank you.
benjamin cContinue doing what you are already doing...
Franklin ATony was extremely helpful and professional. I would recommend this location to my family and friends.
patrick mThe customer service was great
Tamika SLove the friendly atmosphere and employees. Thank you!
Cathy VApp did not work when I went to check out the truck. I used the truck for 1 day and got charged for 2 days. This has happened twice now.
Jami ITony and Alicia are great! They always go above and beyond to make sure you are satisfied.
Jose MKeep up the good work!
RAMON OPrices are always a concern. Continue to maintain reasonable prices.
Ruth EVery customer friendly!
ANTHONY PThe personal mini storage business is second to none. U-Haul on the other hand is a horrible company. They take reservations when they don’t have vehicles and when you go to pick them up they leave you hanging. Tony and his wife at the location are great but U-Haul is absolutely horrible.
Steve CKeep the staff you have now, they are great! TD
THOMAS DThere manager were awesome i hope to them soon . They helpe us in every way possible
SONYA AMy experience was over the top excellent!! Friendly, pleasant, professional thru & thru!! And the truck was impeccably clean. Congrats on doing a fantastic job!! I will recommend you, PERSONAL STORAGE, on Highway 50 just west of Greater Hills to everyone !!! Thanks!!!
Judy RGreat customer service, very friendly and helpful. A great place to rent a U-Haul or a storage unit.
Jeremy WI received great customer service at this Uhaul company in Clermont. The couple made sure to call to remind me to extend my rental when I lost track of time. They also took care of checking in the rental for us after hours. Highly recommend this company!!
Kayla SExcellent location and service provided for the rental.
ANTHONY PGreat job, keep up the good work!
Gerard BGreat and friendly customer service.
Beau MTony was incredible, he was helpful, kind, and treated me very fairly. Thankful for his service and I will gladly return to him the next time I need to rent a truck or trailer.
BRENT BThe managers were fantastic. I needed a truck right away and couldn’t wait and they stayed after waiting for a return to help me. Will absolutely use you guys again and recommend you to everyone I know.
Jason Gthe truck ran out of transmission fluid, but they took care of it with no issues!
Natanael RTony and Alicia are amazing! They provided us with exceptional customer service and professionalism. They are an asset to your organization. Thank you, Tony and Alicia!
Sarah CExcellent service.
Dean DVery friendly and helpful.
Dana CThe employees were incredibly kind and helpful. This is the second time we have used this location and will not use another location in Clermont FL. They are the best in the area.
Joseph RThe app takes way too long when you are picking up. It needs to be improved. It took 40 minutes to get through the steps.
Brice H