Customer Reviews for Personal Mini Storage Vine
(U-Haul Neighborhood Dealer)

981 reviews

608 W Vine St   Kissimmee, FL 34741

(407) 343-8097

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 343-8097

608 W Vine St
Kissimmee, FL 34741

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dianisse Rios 
Rating:
4.0

Customer did not leave a comment.

FELIX VELEZ 
Rating:
3.0

There is no parking for our personal cars

Jowne Reyes 
Rating:
3.0

Check in was poor. The app was faulty and when I called the mobile support rep was rude and condescending. I gave up on the app and used Chrome. It worked much better.

Seth Dicaire 
Rating:
3.0

The Dollies and the Furniture Cover weren’t in the truck, and had to call customer service. Called on February 17 a couple of time and no answer. They charged me for the Dollie’s and covers that’s I didn’t use or have in the truck.

Waleska Madera 
Rating:
5.0

Customer did not leave a comment.

Denise Tirado 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO CALVO 
Rating:
5.0

Muy bien excelente .

alexis jose pirela rincon 
Rating:
5.0

Customer did not leave a comment.

Pauline Campbell 
Rating:
5.0

Customer did not leave a comment.

Miguel Ledezma 
Rating:
3.0

Customer did not leave a comment.

timothy brueck 
Rating:
2.0

Don’t hook me up to a trailer in a spot where I can’t pull out without damaging the vehicle next to it. I had to disconnect and reposition my vehicle at my demand reconnect to safely leave the facility.

Gene Terrico 
Rating:
5.0

Customer did not leave a comment.

Kaleb Melendez 
Rating:
5.0

Excellent service

angelica martinez 
Rating:
3.0

Customer did not leave a comment.

Carla Sanchez 
Rating:
4.0

Don't try to charge people for more gas than what was in the truck in the first place.

Martin Roberts 
Rating:
5.0

Excellent service, highly recommended them

Reagan Paredes 
Rating:
5.0

Amazing and fast services. 100 percent recommended

jose forty 
Rating:
5.0

All I can say is that the customer service was excellent super welcoming unlike other locations. Happy Holidays.

rafael TRUJILLO 
Rating:
4.0

Customer did not leave a comment.

CARLOS SANCHEZ 
Rating:
4.0

Customer did not leave a comment.

Hector Roman 
Rating:
5.0

Customer did not leave a comment.

Alaaeddine Minyaoui 
Rating:
2.0

They also dit a service fee and I don't know what else in order to get more out of me. I do not recommend

Raul Perez 
Rating:
5.0

seguir dando el buen servicio que siempre han dado y la empleada que me atendió se me olvido su nombre pero ella es bien amable, profecional atenta y me oriento todo el funcionamiento del contrato de doy 1,000 estrellas de rating. gracias!

jerry natal 
Rating:
4.0

Customer did not leave a comment.

SARA SANTIAGO 
Rating:
3.0

I am rating the.ad okay but the experience in general is 2.stars. Not a good experience and I will not rent from uhaul again. First my van wasn't avail at pick up time. We had to take a box truck after being sent to a different location. Then return I called CS because we could not have a uhaul at our condo overnight so they told me to return at the vine st loc since I was still on Kissimmee & not in orlando as planned. The CS rep said the loc would close out contract on Tues and we would see a refund since it is now an in town return. I tried for 3 days to get ahold of someone at return loc to see why the contract wasn't closed and never rcvd a return call. Called CS again told they could not help, return loc would have to be called. Now 4 days later I am billed an additional al 35.00 because of your mistake. Chatted with CS reps 3 times to be told my issue would have to reviewed and give at least 3 days for response. That is bs. I wad originally quoted less than 60 to rent a van for the day. I have now been charged over 165.00. I am due a credit for my returning on time to same town as rented from. I am due back this made up charge from Friday for 35.00 and I am die the 50.00 guarantee because the van I rented was no avail when I got there and I had to postpone my plans to go to another loc to get a box truck. All this extra has not drained by bank account and u wanna tell me to bad wait 3 days for u to review. ABSOLUTELY NOT

Paul Jones 
Rating:
1.0

Me cobraron 3 días y solo lo usé 24 horas ya puse la observación y aún no me de dan respuesta

Pablo Castro 
Rating:
5.0

The truck was in poor condition. Jumped when you tried to stop. Potentially dangerous

CHARLES Compher 
Rating:
5.0

Customer did not leave a comment.

Mario Matute 
Rating:
4.0

Customer did not leave a comment.

steven Parise 
Rating:
5.0

Yes

Alinson Guerrero 
Rating:
5.0

Estoy muy satisfecha con sus servicios, buena atención, gracias por todo

Doris Brenda 
Rating:
4.0

Customer did not leave a comment.

angela lanas 
Rating:
5.0

Customer did not leave a comment.

David Gonzalez 
Rating:
3.0

Customer did not leave a comment.

Michael Cheng 
Rating:
5.0

Customer did not leave a comment.

Jose Vidal 
Rating:
5.0

Customer did not leave a comment.

Haimeth Aparcedo 
Rating:
5.0

Everything was very good

Javier peraza 
Rating:
5.0

Good service. 100% recommended. Attention of Antonio Romero it was amazing. Thanks a lot.

Daniel Ibarra 
Rating:
5.0

The owner was very helpful. She helped me out and was very friendly.

Rebecca moti 
Rating:
3.0

The truck was dirty in the cab. Trash was left by the prior customer. Massive ant infestation in the carbo area. The alignment was off and steering was basically nonexistent. The truck was almost dangerous to drive.

Amin Meddouch 
Rating:
1.0

First truck was very dirty i had to go back to get it changed. They spoke no English

Santiagos Suarez 
Rating:
2.0

Customer did not leave a comment.

Rajesh Nagle 
Rating:
5.0

Nice and fast, very helpful people.

Ilan Arvelo 
Rating:
3.0

The lady was great that took care of me when I picked up the truck. However, the key was not checked in when I returned the truck and was charged for an extra 4 days! Turns out the person just hung the key on the wall and did not check out the truck.

Danilo Maia 
Rating:
5.0

Customer did not leave a comment.

Mary Jerger 
Rating:
5.0

The truck was dirty before doing my moving I have to clean and after I finish.

Jorge Velazquez 
Rating:
5.0

Customer did not leave a comment.

Ramnarine Shiwaber 
Rating:
5.0

José jimenez

jose miguel 
Rating:
4.0

Customer did not leave a comment.

rene pineda 
Rating:
5.0

Customer did not leave a comment.

Pablo Jimenez 
Rating:
3.0

Need to tell the people running that location to return the stuff that renters forget in the truck. I had forgot something on the front seat and I know it was on the front seat. The next day I called the office and no one answers and I left couple voice mails and no one called me back so pretty much, they stole my property and never attempted to returned it. I wont ever go back to that location or recommend it to anyone

Nabil Charfi 
Rating:
5.0

Customer did not leave a comment.

Jerome Carmona Marquez 
Rating:
5.0

Customer did not leave a comment.

Birdie Crosby 
Rating:
5.0

Excellent service I was very please..

Dorothy Henfield 
Rating:
5.0

Amazing service and Great experience.

Jose Forty 
Rating:
5.0

The woman working there was a blessing so sweet and so helpful

Silvio Mayorga 
Rating:
1.0

Customer did not leave a comment.

lawrence brown 
Rating:
5.0

Customer did not leave a comment.

Glenda Aponte 
Rating:
5.0

Customer did not leave a comment.

Christian Vives 
Rating:
5.0

Excellent super treated very professional I recommend it one hundred percent thanks for your service.

Ismael Conde 
Rating:
4.0

Customer did not leave a comment.

Sol Ramos 
Rating:
5.0

Very nice owners,

nashard geathers 
Rating:
5.0

Customer did not leave a comment.

tytianna interlanzi 
Rating:
5.0

Customer did not leave a comment.

Xiomara Martinez 
Rating:
5.0

Customer did not leave a comment.

Mario Iovanna 
Rating:
1.0

Worst experience. My rental truck wasn't ready i had to leave and return. The lady at the counter was on her personal phone on speaker having a conversation. She added insurance to my rental i didn't ask for and did not consent to. This is the worst experience ive had and from now on i will be using a different company. This location is awful!!!

Erick Lugones 
Rating:
3.0

Customer did not leave a comment.

Janet Barrett 
Rating:
5.0

Customer did not leave a comment.

Pedro Negron Santiago  
Rating:
4.0

Customer did not leave a comment.

Socrates Grion 
Rating:
3.0

Please stop charging insurance without asking customers . I was charged 10$ insurance on truck even if I denied it , I only used truck for 3hrs .

Mohammed Chgadda 
Rating:
5.0

Customer did not leave a comment.

Albert perez 
Rating:
5.0

Very friendly staff. Very helpful.

Mark Bailey 
Rating:
3.0

The prices online show one thing and when you end your day and it's ready to be returned the price increase greatly. Internet price show $41 and when I got charged it wad $110

Osvaldo Garcia 
Rating:
4.0

The only issue that I believe needs improvement is the hours the place is open. Hours listed are from 9:00am to 5:30pm. I dropped off the truck off at 5:20pm and the door to the office was already locked with the "closed" sign on. I was told by the person working in the office to just drop off the keys in the drop box. She wouldn't even open the door. Guess she was in a hurry to close. Other than this issue, everything went rather well. Thank you.

Juan Salazar 
Rating:
5.0

Customer did not leave a comment.

Thomas Cinque 
Rating:
5.0

Customer did not leave a comment.

Jaime Galezo 
Rating:
5.0

Manager was so professional the establishment was very clean and well kept. Definitely recommend this location

Devontae Dobson 
Rating:
1.0

Customer service and equipment was horrible

Suresh Ragbir 
Rating:
3.0

Parking lot to small

Oscar Dayton 
Rating:
5.0

Customer did not leave a comment.

Karla Martinez 
Rating:
4.0

Customer did not leave a comment.

tonya campbell 
Rating:
2.0

I dropped off the return at another location and I am being assessed a dropoff charge.

Shev Shiwram 
Rating:
5.0

Customer did not leave a comment.

Albert perez 
Rating:
5.0

Customer did not leave a comment.

Margaret Creel 
Rating:
5.0

Customer did not leave a comment.

Yeiber ascanio 
Rating:
5.0

Customer did not leave a comment.

JANETTE MARTINEZ 
Rating:
5.0

Customer service was excellent and process to get the rental truck was quick including when truck was returned. Very happy with service provided and will use the location again in the future.

Naresh Vaghela 
Rating:
5.0

Customer did not leave a comment.

Yarah Acevedo 
Rating:
5.0

Customer did not leave a comment.

KEVIN RIVERA 
Rating:
5.0

This center is excellent and super safe and clean. The Store owner Mrs. Melendez was friendly, courteous and professional. If had a rating scale this store isdefinetly a 10 star rating. Thank you and yours truly Juan C Colon Agosto

Juan Carlos 
Rating:
5.0

Manager was cool and down to earth. Close to home. Transaction was quick and to the point. Returning the truck was a breeze.

Abigail Roman 
Rating:
5.0

Clean the interior of the vehicles more often

Marvin Miller 
Rating:
3.0

Letting customers who will return U-Haul same day to leave their cars parked at the same location.

Rose Martinez 
Rating:
5.0

Customer did not leave a comment.

Lolexi Maldonado 
Rating:
5.0

The women were very courteous and helpful with my questions.

john daniel 
Rating:
3.0

Customer did not leave a comment.

Staceyann Myrie 
Rating:
3.0

Normally I use this location and there's a very nice woman working there. I think her name is Janett? But I've now been here a few times and a different woman has been there, I encountered this woman at another location where my reservation wasn't reserved and she sent me on a wild goose chase basically. When picking up this truck Wednesday she was on the phone having a personal call and not paying any mind to me. The truck was dirty outside and had actual dirt, leaves, and animal hair inside. This new woman there definitely doesn't uphold the standards the previous did.

Crystal Benoit 
Rating:
1.0

Poor customer service to the point that I received a call asking me when im planing on returning the truck 3 hours after dropping off the truck

Diego Gonzalez 
Rating:
5.0

The vine st. Drop off was awesome. Like a diffent company. The ground crew was helping spot me to park the trailer. And Gloria solved all my drop off location issues. I will go to vine st when I need u haul!

Charles Manahey 
No reviews have been submitted for this location.

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