Comentarios de los clientes para Personal Mini Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Personal Mini Storage

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

CHRISTOPHER G.
Clasificación:

Be at the location! If the location say's it's open on a Sunday from a certain time to a certain time be there and open from those times

JUAN CARLOS G.
Clasificación:

in truth my first experience and I filled the gas tank and they informed me that there was none. nothing to do ! but if I lower it less than what was established it will cost me more! I think there is no balance

Charles W.
Clasificación:

El cliente no dejó un comentario.

NELSON T.
Clasificación:

Thank you janette & jose for the excellent service and for taking care of our needs.

keeneth G.
Clasificación:

I had a great experience.They were very helpful. thank you.

MANUEL D.
Clasificación:

El cliente no dejó un comentario.

Charles C.
Clasificación:

El cliente no dejó un comentario.

Frank R.
Clasificación:

El cliente no dejó un comentario.

LUIS P.
Clasificación:

El cliente no dejó un comentario.

Antoinette L.
Clasificación:

El cliente no dejó un comentario.

Gabriel R.
Clasificación:

Thank you to the store manager who stayed open to help us with our payment method.

SANDIS C.
Clasificación:

Janette and jose are the best team ever keep the Great Works . Thank you very much.

John G.
Clasificación:

The customer service from the man and wife team that worked Saturday was amazing as always!!!

MICHAEL B.
Clasificación:

There is one only thing...UHaul should use an answering service because your team stays pretty busy and knowing customer's can leave messages is important.

John G.
Clasificación:

AmAzing service from both office staff!!!! I love this location and the wife husband team is always helpful and professional!!! Thank you John Kevin griner

John S.
Clasificación:

Charge mt checking account for detail and it was already dirty when picked up i expect that 56.13 to be credited to my account, most unprofessional people I have ever met.

Terray P.
Clasificación:

El cliente no dejó un comentario.

JOSE A.
Clasificación:

El cliente no dejó un comentario.

Mark L.
Clasificación:

Janette was Great very kind profession Great asset to U-Haul representation...

JOSE F.
Clasificación:

El cliente no dejó un comentario.

guido I.
Clasificación:

Ok

LOURDES S.
Clasificación:

Outstanding service i will definitely recommend this location 100%.

ROBIN W.
Clasificación:

Everything was great especially Janette. She was very friendly and helpful with getting us on the road quickly.Very good at her job!

ANNETTE H.
Clasificación:

When we went to pickup truck she said that there was no truck. Lied we saw 2 large truck in a different location in the back parked and one on the side park out side fence. We had no where to leave our car until truck was return. Truck was return before 24 hours. And we have picture it was clean. Don't go there. Not good customer service. If there is a problem with parking U-haul should let there customer know.

Winston F.
Clasificación:

El cliente no dejó un comentario.

Maritza T.
Clasificación:

The manager was very helpful. She explained how to operate the gate and answered any additional questions i had. I would definitely recommend this location.

TALMADGE R.
Clasificación:

Reserved van using debit card online. When I came to get the van I ordered I was told rudely I couldn't rent van but must rent a truck, at a higher rate because I had a debit card. The same card I used at Uhaul before. Next rental will be Penske. THANKS

JOSEPH D.
Clasificación:

This location is the best I have used and will continue using them. Very helpful. Just great customer service

HECTOR R.
Clasificación:

All was great..staff efficient very courteous.

MICHAEL N.
Clasificación:

The front desk lady was great!

Eusebio M.
Clasificación:

El cliente no dejó un comentario.

Jess C.
Clasificación:

El cliente no dejó un comentario.

Marwan S.
Clasificación:

They forgot to leave the key in the lock box. Pickup was at 7 am. By phone. After many phone calls and online help, they managed to wake them up and they passed the key after 40 minutes. Exited the app in order to call the number provided. So the App marked the truck as picked up before I check the milage and fuel and condition. Really bad starter and 40 minutes delay. When I returned the truck, tried to talk to the staff, no one available. Many customers waiting. Dropped the key, left a message and asked them to call me. Nobody did. Location's customer service level bad.

RIAD E.
Clasificación:

Thank you great customer service recommend

Ronald M.
Clasificación:

Location listed on my rental was not the same as pickup location resulting in an additional hour time commute due to traffic / location from me. I would not have chose this location had I known. Would expect a refund at this point due to inconvenience, tolls, and fuel costs.

roberto P.
Clasificación:

Awesome

FLOR R.
Clasificación:

El cliente no dejó un comentario.

Wajih H.
Clasificación:

Everything was good! Thanks guys!!

David M.
Clasificación:

I have only two negative things that should be looked at: 1- I originally rented a truck at a location closer to my home and my reservation was sent to this U-Haul location which is further was further away. When Budget sends customers to a location further away then the original location they pay for the extra miles. I guess UHaul is more concerned with profit then doing the right thing for their customers. No big deal that's why I use UHaul in emergency situations only. 2- This location doesn't go out to the truck with the customer to check the truck for damages and miles. I don't think that is a good idea since it opens the door to possible disagreements on possible damage accusations and extra miles being put down. It was difficult to ask the young lady to leave her post to check my truck when she was the only one there.

PABLO G.
Clasificación:

The first place I made the reservation was another location and they not only did not have it ready but never called to let me know until I got there. Janet at this location of 608 Vine Sttreet was my saving angel. If it hadnt been for her I would have been in great trouble. They were nice, efficient and very diligent.

ARNEY J.
Clasificación:

THis is the second 2 for 2, location that the address was wrong from the U-Haul page. This one missed by about 1/2 mile. The other one for got the West in the address and had it off by miles. The trailer had a flat tire by the time I drove it 15 miles, I had 2 air it up twice. The facility is too small to be a Uhaul rental, dropping off the trailer into an unsecure area is not the best practice.

Jose O.
Clasificación:

The best!!

Carmen H.
Clasificación:

Excellent customer service.

Billie D.
Clasificación:

This location was an absolute nightmare, a major disaster. Uhaul didn't have the equipment for 3-4 people in the time I was there, causing a domino effect of many more people later that day that would not receive what they had reserved. I drove away with a truck that wasn't even mine! Uhaul would be wise to highly congratulate and thank Janine, the girl running the desk who handled herself like a real professional in the midst of total chaos. Uhaul, be ashamed of this type of situation and determine to fix it. I've used Uhaul my whole life, but this was bad enough to turn my eyes toward Budget, Penske...

Johny V.
Clasificación:

Jeanette and Jose gave us an awesome rental experience and return. Issues and everything went smoothly. The truck Road really rough and seemed like it needed a tune-up and didn't accelerate as intended. Oral I had an above-average experience.

Antonio Q.
Clasificación:

After numerous attempts to get a 20 foot truck from one location and sent to another to find out the back door was not functioning I was inconveniencing to go round trip instead of one way and had issues providing any discount on miles just cheaper rate in miles per Mr Andrew . Never again

Frank B.
Clasificación:

El cliente no dejó un comentario.

MIGUEL R.
Clasificación:

I was charged a 25 dollar cleaning fee for a returned truck that was returned clean. No one walked the truck with me upon returning it I requested to and they said it wasn't necessary.i have no problem paying for what was used, but this cleaning fee was a complete scam. I will not be using U-Haul in the future as a valued customer this is the first time I encountered this

Jose A.
Clasificación:

The customer service in this particular location is 5 star for sure. My reserved truck had not been returned and.... BAM, she had me in another truck in the blink of an eye!!! Definitely will be back.

DOMINIC S.
Clasificación:

Staff was good and friendly, however for the second time I have booked a trailer or truck through uhaul It was not ready. This time the light cable was missing and I had to wait for an employee to go get one from another location. Luckily this rental was for personal reasons and not business. Uhaul and there rental locations need to communicate better as far as what rentals are good to go and one's that are not.

BRETT B.
Clasificación:

Parking lot is a bit small but the staff are friendly and helpful and the truck ran smooth! Very happy with our Uhaul experience here.

Orlando D.
Clasificación:

The only bad experience i had was that they charge me 14 dollars 4 gas because supposed it was less than when I took it. Wish was a mistake. I left it just tje way I took it. I had 2 come 2 the store 2 show them pictures of the millage and gas. They refund me.

Jason I.
Clasificación:

El cliente no dejó un comentario.

samuel A.
Clasificación:

Charge me $47 first day, and them when I returned the vehicle they charge me $50 more

Mairim B.
Clasificación:

El cliente no dejó un comentario.

GARY T.
Clasificación:

El cliente no dejó un comentario.

geraldine R.
Clasificación:

Excellent service!!

ANA L.
Clasificación:

Non thanks for everything 👍

DAQUAN P.
Clasificación:

El cliente no dejó un comentario.

Cristina C.
Clasificación:

More parking for costumes

Regina S.
Clasificación:

El cliente no dejó un comentario.

Telisha M.
Clasificación:

The staff was great, very professional and got me in and out.

Alexzander H.
Clasificación:

El cliente no dejó un comentario.

Devontae D.
Clasificación:

Staff was very helpful and professional. Without even asking the man in the front office came out and help us return the truck rental. Nice and polite

JOSE L.
Clasificación:

El cliente no dejó un comentario.

CRISTY R.
Clasificación:

Bigger parking lot for customers or at least keep the Uhauls OFF the customer spaces.

Rodrick S.
Clasificación:

I dropped off on a Sunday when they were not open. Other trucks parked in the lot in such a way I could barely get in to the lot. I have a CDL and could barely make it. A true novice would not have made it in.

Charles T.
Clasificación:

These guys are top notch! Great customer service.

Robert S.
Clasificación:

El cliente no dejó un comentario.

Casey C.
Clasificación:

El cliente no dejó un comentario.

Mario V.
Clasificación:

The ladies that where on this location where super friendly and they perform 100 percent Just give a heads up don't remember their name but i really want to remark their exellent job.

David F.
Clasificación:

Problem with no parking. Only available spaces behind business next door did not seem safe. The app I used to return the truck has a problem. The gas gauge would not allow me to indicate full. The closest I got get was 7/8, which cost me $6 in gas. I should not have had to pay for.

Edgar M.
Clasificación:

El cliente no dejó un comentario.

Adam R.
Clasificación:

I returned the truck a day earlier and was still charged for an extra day with the daily rental and the daily insurance and taxes. I returned the truck by 11:57am and was told if I am not there by exactly 10 am I will automatically be charged an extra day plus the mileage

JOSE R.
Clasificación:

El cliente no dejó un comentario.

ALESSANDRO M.
Clasificación:

El cliente no dejó un comentario.

Frank M.
Clasificación:

The manager Jeannette was a good send. She opened up for us on a Sunday. She bent over backwards for us.

Hassan M.
Clasificación:

El cliente no dejó un comentario.

Bibiana Q.
Clasificación:

I was told I could pick up the truck using 24/ 7 share but I was unable to and that delayed my move for 2 hours. When the office opened, it took the attendant 30 min to find the truck. Finally I was told i could drop off the truck anywhere at my destination, but the attendant neglected to tell she had chosen a location and she didn't choose the closest one available.

GERALDINE R.
Clasificación:

The service was excellent!

MOHAMMED S.
Clasificación:

They are charge me for truck cleaning 25$ and I clean before returning to station so this is bed experience with U-Haul

rosa C.
Clasificación:

El cliente no dejó un comentario.

David R.
Clasificación:

El cliente no dejó un comentario.

WILLIAM V.
Clasificación:

I give them 5 stars if all the places you go be like this one the world would be a better Place to live

Ken V.
Clasificación:

Everything went well, keep up the good work.

amador D.
Clasificación:

El cliente no dejó un comentario.

jalene M.
Clasificación:

El cliente no dejó un comentario.

YISAMIL C.
Clasificación:

Great place! My reservation was cancel as a mistake but the people at Personal Mini Storage Vine help me and found another truck for me. They are amazing.

GERMAN S.
Clasificación:

El cliente no dejó un comentario.

jenny C.
Clasificación:

U-HAUL always making additional charges, I don't recommend them, U-HAUL send me additional bill and when you call or go to the office nobody responds, terrible servicio, I don't recommend it.

jesus G.
Clasificación:

El cliente no dejó un comentario.

Celeste N.
Clasificación:

Everything was smooth - truck was good. Easy process.

APRIL C.
Clasificación:

Everything was super!!!

Justina W.
Clasificación:

Janette the manager at this location was amazing!!!!! I was told so much different information from different people all working for the same company which needs to definitely change. On the other hand, the manager Janette took great care of me. She solved all of my problems with no issues. She is there to serve the customer and I truly thank her for that. I will be going back to that location and seeing Janette again.

JEAN G.
Clasificación:

Excelente atención muy amables recomendados

donna S.
Clasificación:

El cliente no dejó un comentario.

kehila V.
Clasificación:

The location provided an excellent service but Uhaul should know that the location opens at 8:30, I got my truck at 9:20. Also, I reserved an appliance dolly which they didn't have but they helped me find one from another location

SANDRA P.
Clasificación:

Great costumer service.

MARIO F.
Clasificación:

El cliente no dejó un comentario.

Bernardo O.
Clasificación:

Were not helpful with dispute

No se han enviado comentarios para esta ubicación.

Volver
arriba