Customer Reviews for Personal Mini Storage Winter Garden
(U-Haul Neighborhood Dealer)

942 reviews

13440 W Colonial Dr   Winter Garden, FL 34787
(Between Dillard & West Colonial Next to McDonalds)

(407) 654-3130

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 654-3130

13440 W Colonial Dr
Winter Garden, FL 34787
(Between Dillard & West Colonial Next to McDonalds)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Haven’t yet received my correct invoice l have been over charged on my credit card as of today requested it from the U-Haul and haven’t received it yet

john calderale 
Rating:
5.0

Customer did not leave a comment.

Terri Banks 
Rating:
3.0

My truck wasn’t swept out but everything else was good.

Cameron Parker 
Rating:
5.0

Customer did not leave a comment.

Sam Metz 
Rating:
5.0

Customer did not leave a comment.

Heather Blanchette 
Rating:
5.0

Customer did not leave a comment.

Michele Hernandez 
Rating:
5.0

Customer did not leave a comment.

Paul Tessier 
Rating:
3.0

Quoted one price on line when got to store it was double had no choice but to accept the charge. When I questioned the clerk he said that was the charges but got charged 29.99 twice for one day rental. 29.99 for rental and then 29.99 for rental fee which did not show up in my quote next time it’s gonna be Penske rental.

David Aldridge 
Rating:
5.0

Great gent to check over my truck made it very easy to drop off.

David Stillman 
Rating:
5.0

Customer did not leave a comment.

Christine Jones 
Rating:
5.0

Customer did not leave a comment.

Gustavo Obregon 
Rating:
5.0

Customer did not leave a comment.

Randall Galbraith 
Rating:
1.0

You guys charged me for days I didn’t even have the truck .

ANTONIO VINCENTI 
Rating:
4.0

Customer did not leave a comment.

Mahmoud Aburayyan 
Rating:
1.0

The female store manager whom checked me in (I'm not sure of her name, but may have been Sarah. Her name tag definitely said manager) was completely rude. As a manager, she has no business representing Uhaul. When I declined the extra insurance, she told me that I'm also giving up roadside assistance. I politely questioned what she was saying, as that makes no sense and I knew she was wrong. She didn't like me questioning her. She get very snippy and short with me. I tried explaining how it makes no sense, as they could give bad running trucks to clients, have them break down, then make more money from it. She abruptly told me she was new, and I can call Uhaul and fight with them about it. I literally wanted to walk out of the building because I was so upset and put off by her behavior, and I could not believe that she could be a manager. I will never go back to this location and will certainly tell all my friends the same.

Gary Poole 
Rating:
5.0

Customer did not leave a comment.

BARRY DESMOND 
Rating:
5.0

Customer did not leave a comment.

Michael Kispert 
Rating:
5.0

Great experience. Office assistant was very friendly and knowledge about the product.

Brittnee Belt 
Rating:
5.0

Customer did not leave a comment.

Cristian Andres 
Rating:
5.0

Customer did not leave a comment.

Moises lluberes 
Rating:
4.0

The return process took less than a minute. Dropped off the keys and I was on my way.

Thomas Landers 
Rating:
5.0

Nothing! Thank you so much for your help - great experience that we’ll pass along to friends and keep in mind for ourselves in the future!

Kenneth Mann 
Rating:
5.0

Customer did not leave a comment.

Dan Ratcliffe 
Rating:
5.0

Customer did not leave a comment.

Josiah Fuchs 
Rating:
5.0

Customer did not leave a comment.

Rafael Canassa dos Santos 
Rating:
5.0

More full Disclosure at time of reserving vehicle. Charges were more than anticipated. Prefer to know Full gammit of charges before the rental. Also wasn't aware that I would have to leave my car at MCdonalds vs on site. This delayed the check in process. Attendant at Desk was awesome

Steve Garrison 
Rating:
5.0

Customer did not leave a comment.

Eric McLaughlin 
Rating:
4.0

I ordered a minivan 2 weeks ago. When I pulled into the lot I saw the van there. Once I got to the front desk they told me they didn’t have any minivans even though I ordered one and received confirmation of that order. I always told they gave the minivan to the person in front of me. The location opened at 8am. I got there at 8:05am. If I wanted a truck I would have ordered a truck. I ended up w the truck because what I ordered was given to someone else who simply walked in. Bad policy.

Gregory Antonelle 
Rating:
4.0

Customer did not leave a comment.

Beatriz Bello Jacome 
Rating:
5.0

Very friendly and helpful staff. Very quick process to obtain a vehicle. Will definitely continue to patronize this location!

Dawn DeLavallade 
Rating:
5.0

Customer did not leave a comment.

Jose Manuel Vazquez Rivera 
Rating:
5.0

Excellent location…very friendly and thorough explanations of all processes.

Robert Finnecy 
Rating:
5.0

Personal Mini Storage Winter Garden has been the BEST uhual experience I have ever experienced, I actually just rented the same van for this weekend from the same location. Customer Service, attention to detail and professionalism!

Jonathan Pineda 
Rating:
4.0

Last time I rented a UHaul from this location was prior to covid and the angry woman behind the counter was very rude to me, acted like I was bothering her by renting from them. This time there were 2 different people behind the counter and were extremely helpful and my experience was great. Will rent from them again. Kudos to management for making a change to better people to take care of your customers.

Mathew Mills 
Rating:
4.0

Replace the person that’s working. Her customer service is zero she is rude and should not be dealing with the public. She does not know how to talk and address her customers not realizing without the customers she does not have a job.

Gail Timmons- Smith 
Rating:
5.0

Tremenda empleada Sarah

Gloria Ramos 
Rating:
5.0

Office manager was very friendly and polite. Pleasant to work with and made everything very easy and smooth.

JAMES LANDRY 
Rating:
5.0

Customer did not leave a comment.

Morgan Sioch 
Rating:
5.0

This is the best Uhaul place! Super service, clean, and super easy! I am going to come here any time I need a truck!

Sara Oxley 
Rating:
5.0

Customer did not leave a comment.

Mary Perdue 
Rating:
5.0

The whole process was a breeze 😊

Curtis Metcalf 
Rating:
5.0

Customer did not leave a comment.

John Routson 
Rating:
5.0

Good service

Felix Gamboa 
Rating:
5.0

awesome service

ADELINE CHARLES 
Rating:
5.0

Sara was wonderful - made everything go smooth; very helpful and pleasant!! Won’t hesitate to recommend to others and use for our own future needs that may arise!! Thanks.

Donald Matz 
Rating:
5.0

Sarah is wonderful. This is a fantastic uhaul place. I will come back again!

Sara Oxley 
Rating:
5.0

Customer did not leave a comment.

Juliet Wuttke 
Rating:
4.0

Customer did not leave a comment.

Sheila Way 
Rating:
5.0

People that works at this location are so helpful

Medea Taylor 
Rating:
5.0

Customer did not leave a comment.

Jamal Abusharkh 
Rating:
5.0

Customer did not leave a comment.

lisa Cruz 
Rating:
5.0

Easy. Thank you.

Ameenah Kaplan 
Rating:
5.0

I can’t imagine thinking that any improvement would be needed. My experience was seamless. The on-site management team of Sarah & Danny provided exemplary service. Even the golf cart that is used to show potential storage spaces to a prospective renter was completely stocked with supplies that may be needed, such as lubricant for rails and other mending type materials.The UHaul truck was extremely easy to use, it had ample fuel and was clean. The return was as easy as there was an after hours drop box for the return of the keys. The truck was stocked with moving blankets and a hand truck for a nominal fee if the renter needed it. I had to make a last minute decision to rent a larger storage space after Sarah executed all the paperwork for my original choice. Once l saw the original size l felt l was making a mistake by not getting one a little larger. Sarah never missed a beat and without any negativity and wearing a big smile, changed my unit and redid everything.This was a very pleasant experience! I retired as a customer service trainer for the National office of a 70M membership organization, and l would be very proud if my team conducted themselves as these folks did/do.

NAOMI RENERT 
Rating:
5.0

Customer did not leave a comment.

Raul Valdes 
Rating:
5.0

Fast , nice and friendly seller

Marcello Muzzi Rocco 
Rating:
5.0

The people were nice and friendly

Miguel Vela 
Rating:
5.0

Free Snacks

Rey Buenrostro 
Rating:
5.0

Customer did not leave a comment.

Rey Buenrostro 
Rating:
5.0

Customer did not leave a comment.

Justin Boney 
Rating:
5.0

Good customer service

Mohammad Awwad 
Rating:
5.0

Very nice, clean, and convenient! Thank you!😊

Sally Wallace 
Rating:
5.0

I have rented trucks here at least half a dozen times as well as rented storage. Always quick, professional, and efficient. Thanks.

Carol Lublin 
Rating:
5.0

The employees working the front desk at check out truly made the experience great. Hats off to them for making the process easy, and timely.

Madison Pond 
Rating:
1.0

This honestly was one of the worst experiences of my life, and I will never be using this facility again. Firstly, the 10ft truck I reserved was given away, and it took almost two hours to get a new truck, which ended up being a 15ft truck. As someone who has never driven a Uhaul truck, driving the largest truck offered was extremely stressful, especially when I was not offered any other options, as well as causing me to delay my move and make my friends help me wait for so long. While they gave me the same mileage rate as a 10ft truck, they did not give any discounts or try to amend my issue. The man helping me was kind and professional, but ultimately I left feeling anxious, frustrated, and annoyed. He did back my truck out and line me up to take it straight on the road, but failed to lock the back so the whole ride home, I was being waved at and other drivers pointing to the back of the truck, where I thought there was smoke or something coming from the tailpipe because I didn't know how to drive this massive truck. It wasn't until I got home that I saw the back had opened fully, with blankets and a dolly that was left in it almost falling out of the Uhaul. After following the layout for refilling the gas to the exact number given, I was still charged. Beyond a bad experience, and I wish something more could have been done to help rectify the situation.

Kelly VanDeventer 
Rating:
5.0

The key when inserted into the ignition worked only when in one orientation. If it was inserted facing reverse orientation the key failed to turn on the electric. This caused me to have to call roadside service twice. When by app wi fi failed to complete my request. By telephone my report was completed. I lost time during the moving event due to the truck not turning on, and because I didn't know "the trick" to insert the key facing only one way. It caused arguing between family members who were already stressed with the move. I lost gas as I had to keep the truck running during a drop off as I was not sure it could be turned on again. It caused parking issues because I had the truck parked in a driveway or my street where parking is temporary for delivery only.

Anne Kelly 
Rating:
4.0

Customer did not leave a comment.

Diana Martinez 
Rating:
5.0

Customer did not leave a comment.

David Tapper 
Rating:
5.0

The service was perfect. Thanks!

Edvaldo Vasconcelos 
Rating:
5.0

I had a great overall experience at this location, very friendly.

Robert Soety 
Rating:
5.0

Customer did not leave a comment.

Matthew Novak 
Rating:
5.0

Customer did not leave a comment.

Anne Bowdoin 
Rating:
5.0

Thank you Sara & Danny, for making the Uhaul the experience a solution instead of a problem. Always a five stars service. Thank you!

KEISER DEMORIZI 
Rating:
5.0

Nothing it was perfect

angela robinson 
Rating:
3.0

The AC doesn't work on that truck. I had to take extra breaks to not suffocate in the heat.

Fidel Carter 
Rating:
5.0

Pickup and drop off were super easy. Lady at front counter took time to walk out and give me pointers on the best operation of the truck I had rented. She was super nice.

Jana Beckwith 
Rating:
5.0

Customer did not leave a comment.

Michael Hallo 
Rating:
5.0

My experience was perfect. Nothing you can do to improve this.

Jeffrey Beckley 
Rating:
5.0

Very friendly and reasonable prices.

Gail Farrer 
Rating:
5.0

They were outstanding. The U-Haul place a mile down the road from them towards Ocoee is corrupt. They tried to blame damage on me (while on their property), but then retracted the claim after I demanded them to review security footage. They should be shut down. But this place… Personal Mini Storage… is terrific.

David Martin 
Rating:
2.0

Gentleman that helped me was excellent but did not have the truck I reserved he did call around and find me about mile up the road he went above and beyond 2nd time in a month moving to Pennsylvania in April but probably going to use someone else that gives that give you unlimited miles

Donald Green 
Rating:
5.0

Customer did not leave a comment.

Mary Perdue 
Rating:
5.0

Customer did not leave a comment.

Diane Velez Romero 
Rating:
5.0

Customer did not leave a comment.

KEISER DEMORIZI 
Rating:
5.0

Customer did not leave a comment.

Curtis willis 
Rating:
5.0

Everything was good.

Michelle Mollo 
Rating:
3.0

After hours drop off

Jenny Montgomery 
Rating:
5.0

Customer did not leave a comment.

William Soden 
Rating:
5.0

Customer did not leave a comment.

Nicholas Vitols 
Rating:
5.0

I’m not sure what can be improved because I received excellent customer service. I was across town by Disney Springs trying to rent a uhaul at the last minute but none were available. All Uhaul locations were closing in 35min but the customer service rep at the Winter Garden location was so kind and returned my call within minutes and waited for me as I drove 30min back across town to rent a truck. I arrived at 5:28pm, two minutes before closing and she was still able to make sure I was taken care of. I had a pretty crazy day but her dedication to serving people really turned the rest of my evening around.

Diane Velez Romero 
Rating:
5.0

Customer did not leave a comment.

Emilee Germanoff 
Rating:
1.0

Customer did not leave a comment.

Sergii konstantinov 
Rating:
5.0

Customer did not leave a comment.

ALFREDO MALDONADO 
Rating:
5.0

Danny and Sarah are EXCEPTIONAL!!!! We have rented vehicles in the past and will continue to do so in the future. WE are VERY PLEASED!!!

MARK SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

Santos Garcia 
Rating:
5.0

Customer did not leave a comment.

Karl David 
Rating:
5.0

Customer did not leave a comment.

RAFAEL DE 
Rating:
5.0

The girl that was in the front desk was a pleasure to work with. She was a great help and she deserves a raise for sure. Thank you again, this location is highly recommended 👌

Yassine Ghali Siraj 
Rating:
5.0

Additional parking spaces

Dale Hoagland 
Rating:
5.0

Reservation portal is the worse. It’s everything but user friendly. Uhaul needs to make the necessary changes to simplify it. Somehow I keep getting notifications on how to pick up my reservation even after I returned the rental. I WILL NOT recommend this company to no one I know.

Daniel Delgado 
Rating:
5.0

Customer did not leave a comment.

Melanie Perez 
No reviews have been submitted for this location.

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