Customer Reviews for Personal Mini Storage Vine
(U-Haul Neighborhood Dealer)

998 reviews

608 W Vine St   Kissimmee, FL 34741

(407) 343-8097

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(407) 343-8097

608 W Vine St
Kissimmee, FL 34741

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lauren R 
Rating:
5.0

Customer did not leave a comment.

luis h 
Rating:
5.0

Customer did not leave a comment.

Dairon L 
Rating:
1.0

After almost losing my life with a truck that had no brakes is unacceptable and never rent from this company.

Jenny R 
Rating:
4.0

Customer did not leave a comment.

Silverio H 
Rating:
1.0

They mislead me into doing a reservation with them after making me wait 30 min for a truck they rented to someone else !

Joseph M 
Rating:
3.0

Easy pick location and friendly staff, but they messed up my rental, should have been 2-day but ended up being only one day which caused me to be late on returning the equipment and charged extra. The restroom was disgusting.

Seth P 
Rating:
5.0

People that explain well the renting process, charges, service, etc. Equipment in well condition and easy to work with. People with good empathy to customers service! 100% !

Awilda M 
Rating:
1.0

Felt like I was scammed, will never use again

Timoyhy H 
Rating:
4.0

Customer did not leave a comment.

Esther M 
Rating:
5.0

Customer did not leave a comment.

Jesus P 
Rating:
5.0

Customer did not leave a comment.

Dana B 
Rating:
3.0

Why ask to fill up gas tank.if you're just going to charge me anyway.

Braulio A 
Rating:
4.0

Equipment (dolly) should be available especially if reserved.

Virgen R 
Rating:
5.0

Customer did not leave a comment.

WILSON P 
Rating:
4.0

Customer did not leave a comment.

adrianne c 
Rating:
5.0

Customer did not leave a comment.

Saul N 
Rating:
5.0

Customer did not leave a comment.

Dianisse R 
Rating:
4.0

Customer did not leave a comment.

FELIX V 
Rating:
3.0

There is no parking for our personal cars

Jowne R 
Rating:
3.0

Check in was poor. The app was faulty and when I called the mobile support rep was rude and condescending. I gave up on the app and used Chrome. It worked much better.

Seth D 
Rating:
3.0

The Dollies and the Furniture Cover weren’t in the truck, and had to call customer service. Called on February 17 a couple of time and no answer. They charged me for the Dollie’s and covers that’s I didn’t use or have in the truck.

Waleska M 
Rating:
5.0

Customer did not leave a comment.

Denise T 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO C 
Rating:
5.0

Muy bien excelente .

alexis j 
Rating:
5.0

Customer did not leave a comment.

Pauline C 
Rating:
5.0

Customer did not leave a comment.

Miguel L 
Rating:
3.0

Customer did not leave a comment.

timothy b 
Rating:
2.0

Don’t hook me up to a trailer in a spot where I can’t pull out without damaging the vehicle next to it. I had to disconnect and reposition my vehicle at my demand reconnect to safely leave the facility.

Gene T 
Rating:
5.0

Customer did not leave a comment.

Kaleb M 
Rating:
5.0

Excellent service

angelica m 
Rating:
3.0

Customer did not leave a comment.

Carla S 
Rating:
4.0

Don't try to charge people for more gas than what was in the truck in the first place.

Martin R 
Rating:
5.0

Excellent service, highly recommended them

Reagan P 
Rating:
5.0

Amazing and fast services. 100 percent recommended

jose f 
Rating:
5.0

All I can say is that the customer service was excellent super welcoming unlike other locations. Happy Holidays.

rafael T 
Rating:
4.0

Customer did not leave a comment.

CARLOS S 
Rating:
4.0

Customer did not leave a comment.

Hector R 
Rating:
5.0

Customer did not leave a comment.

Alaaeddine M 
Rating:
2.0

They also dit a service fee and I don't know what else in order to get more out of me. I do not recommend

Raul P 
Rating:
5.0

seguir dando el buen servicio que siempre han dado y la empleada que me atendió se me olvido su nombre pero ella es bien amable, profecional atenta y me oriento todo el funcionamiento del contrato de doy 1,000 estrellas de rating. gracias!

jerry n 
Rating:
4.0

Customer did not leave a comment.

SARA S 
Rating:
3.0

I am rating the.ad okay but the experience in general is 2.stars. Not a good experience and I will not rent from uhaul again. First my van wasn't avail at pick up time. We had to take a box truck after being sent to a different location. Then return I called CS because we could not have a uhaul at our condo overnight so they told me to return at the vine st loc since I was still on Kissimmee & not in orlando as planned. The CS rep said the loc would close out contract on Tues and we would see a refund since it is now an in town return. I tried for 3 days to get ahold of someone at return loc to see why the contract wasn't closed and never rcvd a return call. Called CS again told they could not help, return loc would have to be called. Now 4 days later I am billed an additional al 35.00 because of your mistake. Chatted with CS reps 3 times to be told my issue would have to reviewed and give at least 3 days for response. That is bs. I wad originally quoted less than 60 to rent a van for the day. I have now been charged over 165.00. I am due a credit for my returning on time to same town as rented from. I am due back this made up charge from Friday for 35.00 and I am die the 50.00 guarantee because the van I rented was no avail when I got there and I had to postpone my plans to go to another loc to get a box truck. All this extra has not drained by bank account and u wanna tell me to bad wait 3 days for u to review. ABSOLUTELY NOT

Paul J 
Rating:
1.0

Me cobraron 3 días y solo lo usé 24 horas ya puse la observación y aún no me de dan respuesta

Pablo C 
Rating:
5.0

The truck was in poor condition. Jumped when you tried to stop. Potentially dangerous

CHARLES C 
Rating:
5.0

Customer did not leave a comment.

Mario M 
Rating:
4.0

Customer did not leave a comment.

steven P 
Rating:
5.0

Yes

Alinson G 
Rating:
5.0

Estoy muy satisfecha con sus servicios, buena atención, gracias por todo

Doris B 
Rating:
4.0

Customer did not leave a comment.

angela l 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
3.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Jose V 
Rating:
5.0

Customer did not leave a comment.

Haimeth A 
Rating:
5.0

Everything was very good

Javier p 
Rating:
5.0

Good service. 100% recommended. Attention of Antonio Romero it was amazing. Thanks a lot.

Daniel I 
Rating:
5.0

The owner was very helpful. She helped me out and was very friendly.

Rebecca m 
Rating:
3.0

The truck was dirty in the cab. Trash was left by the prior customer. Massive ant infestation in the carbo area. The alignment was off and steering was basically nonexistent. The truck was almost dangerous to drive.

Amin M 
Rating:
1.0

First truck was very dirty i had to go back to get it changed. They spoke no English

Santiagos S 
Rating:
2.0

Customer did not leave a comment.

Rajesh N 
Rating:
5.0

Nice and fast, very helpful people.

Ilan A 
Rating:
3.0

The lady was great that took care of me when I picked up the truck. However, the key was not checked in when I returned the truck and was charged for an extra 4 days! Turns out the person just hung the key on the wall and did not check out the truck.

Danilo M 
Rating:
5.0

Customer did not leave a comment.

Mary J 
Rating:
5.0

The truck was dirty before doing my moving I have to clean and after I finish.

Jorge V 
Rating:
5.0

Customer did not leave a comment.

Ramnarine S 
Rating:
5.0

José jimenez

jose m 
Rating:
4.0

Customer did not leave a comment.

rene p 
Rating:
5.0

Customer did not leave a comment.

Pablo J 
Rating:
3.0

Need to tell the people running that location to return the stuff that renters forget in the truck. I had forgot something on the front seat and I know it was on the front seat. The next day I called the office and no one answers and I left couple voice mails and no one called me back so pretty much, they stole my property and never attempted to returned it. I wont ever go back to that location or recommend it to anyone

Nabil C 
Rating:
5.0

Customer did not leave a comment.

Jerome C 
Rating:
5.0

Customer did not leave a comment.

Birdie C 
Rating:
5.0

Excellent service I was very please..

Dorothy H 
Rating:
5.0

Amazing service and Great experience.

Jose F 
Rating:
5.0

The woman working there was a blessing so sweet and so helpful

Silvio M 
Rating:
1.0

Customer did not leave a comment.

lawrence b 
Rating:
5.0

Customer did not leave a comment.

Glenda A 
Rating:
5.0

Customer did not leave a comment.

Christian V 
Rating:
5.0

Excellent super treated very professional I recommend it one hundred percent thanks for your service.

Ismael C 
Rating:
4.0

Customer did not leave a comment.

Sol R 
Rating:
5.0

Very nice owners,

nashard g 
Rating:
5.0

Customer did not leave a comment.

tytianna i 
Rating:
5.0

Customer did not leave a comment.

Xiomara M 
Rating:
5.0

Customer did not leave a comment.

Mario I 
Rating:
1.0

Worst experience. My rental truck wasn't ready i had to leave and return. The lady at the counter was on her personal phone on speaker having a conversation. She added insurance to my rental i didn't ask for and did not consent to. This is the worst experience ive had and from now on i will be using a different company. This location is awful!!!

Erick L 
Rating:
3.0

Customer did not leave a comment.

Janet B 
Rating:
5.0

Customer did not leave a comment.

Pedro N 
Rating:
4.0

Customer did not leave a comment.

Socrates G 
Rating:
3.0

Please stop charging insurance without asking customers . I was charged 10$ insurance on truck even if I denied it , I only used truck for 3hrs .

Mohammed C 
Rating:
5.0

Customer did not leave a comment.

Albert p 
Rating:
5.0

Very friendly staff. Very helpful.

Mark B 
Rating:
3.0

The prices online show one thing and when you end your day and it's ready to be returned the price increase greatly. Internet price show $41 and when I got charged it wad $110

Osvaldo G 
Rating:
4.0

The only issue that I believe needs improvement is the hours the place is open. Hours listed are from 9:00am to 5:30pm. I dropped off the truck off at 5:20pm and the door to the office was already locked with the "closed" sign on. I was told by the person working in the office to just drop off the keys in the drop box. She wouldn't even open the door. Guess she was in a hurry to close. Other than this issue, everything went rather well. Thank you.

Juan S 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Jaime G 
Rating:
5.0

Manager was so professional the establishment was very clean and well kept. Definitely recommend this location

Devontae D 
Rating:
1.0

Customer service and equipment was horrible

Suresh R 
Rating:
3.0

Parking lot to small

Oscar D 
Rating:
5.0

Customer did not leave a comment.

Karla M 
Rating:
4.0

Customer did not leave a comment.

tonya c 
Rating:
2.0

I dropped off the return at another location and I am being assessed a dropoff charge.

Shev S 
No reviews have been submitted for this location.

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