Customer did not leave a comment.Nathan A.
Customer Reviews for Personal Mini Storage Satellite Beach
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mobile app to use Uhaul Share is not functional! After downloading the app, it was not what the instructions show and there was no way to get the key for the truck. Luckily it was during normal working time and the local staff could help. Otherwise, I could not have used the truck. That mobile app is a complete failure and makes me hesitant to use UHaul again, Staff was great.Kai W.
Got charged $10 for gas. Gas was at same level as when rented. Have contacted them twice with no call back. Please have them return my callChristopher P.
Great service and staffClaudia T.
Customer did not leave a comment.Sergio S.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Jeffery K.
Thank you !! You were awesome!!Rock H.
Customer did not leave a comment.Geremy C.
Customer did not leave a comment.Adair S.
Quick, dependable, efficientVincent D.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.George W.
Customer did not leave a comment.George W.
Professional and friendlynashed T.
Customer did not leave a comment.Terrence W.
Excellent customer service.Ronald L.
The location was great and worked with me when my move in date kept getting pushed back. The self service pick up was an absolute disaster trying to navigate took over 45 min to process and leave with the truckAustin C.
Customer did not leave a comment.peter A.
Aloha personally took me to my vehicle and loaded a heavy dolly into the back of the truck!! She was very Fast & Efficient on both ends of the rental, allowing me to get in and out in a Very short time.Vern T.
Customer did not leave a comment.MARIETTE G.
Elana was very polite and professional.Justin K.
Customer did not leave a comment.Joshua G.
Alhana Gibbs was very friendly and helpful! She deserves a raise!!Benjamin R.
The personnel at this location were helpful and very knowledgeableJames D.
Customer did not leave a comment.John C.
Quick and easy!SHAWN F.
Customer did not leave a comment.john-paul L.
Very helpful and courteous. Thank you.Tony M.
Very helpful service!Chauncey D.
The computer was running slow, so it took a little longer, but service was great, would use this location again.Tore L.
Customer did not leave a comment.ALHANA G.
Alana was very helpful and made the entire process quick and easySean O.
Customer did not leave a comment.Barron W.
Customer did not leave a comment.William K.
Customer did not leave a comment.MICHELLE F.
We were told the Uhaul would have a full tank of gas, and to leave it with a full tank. It only had half a tank when we picked it up and we took a picture of that. We put gas in after, and left it with the same amount of gas. We were charged double because of that. How is that right?Megan C.
Customer did not leave a comment.James B.
Customer did not leave a comment.Curt L.
An expensive coffee table was broken due to carelessness. Also much of my furniture was either soiled or scuffed.Sonia N.
Customer did not leave a comment.Russell N.
We found a molding half eaten hot dog under our seat and the cab smelled like rotting trash. I learned about the vehicle inspection sticker and it appears the last time the vehicle was inspected by U-Haul was in May. The tires were not inflated correctly at the proper PSI and the brakes felt like they needed some tuning.Jonathan D.
This is a great location. The store manager is nice, friendly and so helpful. Would go there again without a doubt!SEAN L.
Location services on your app for after hours drop off was a total pain, iOS wouldn't work, had to download google chrome, it wouldn't recognize my camera, spent an hour fooling around with it. Won't ever do an after hours pick up or drop off againROBERT O.
Customer did not leave a comment.Beth F.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.Kevin W.
Had to hunt down the employee, she never went over the truck with me. I wanted to let her know that I was on time. And show my copy of the contract. I was charged an extra day, which is incorrect. My due date was 1 june I called and left a message she saw her mistake, but now I have to wait 5 days for my refund. I'm not happy about that. U-haul is lucky I didn't get an overdraft charge or U-haul would be getting that bill 87031007 Fix the doorsharold P.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.Hector R.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.john G.
Customer service was horrible, she indicated I returned the truck with less fuel than I originally rented it with. That's BS, I have a s teen shot of the meter showing what I started with and what I ended with. Needless to say I will NEVER use uhaul again, nor recommend you Ever!Kenneth P.
Customer did not leave a comment.James C.
Customer did not leave a comment.Cindy J.
Very helpful lady at the office.john E.
Charged for 2nd day. I have a picture of the dash for for proof of fuel and mileage that has a time stamp on it. Bill came out to be double. Guess they charge you for when the employee decides to process your return? Shady......DAVID P.
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.DAMIEN N.
The two women that worked at this location were very friendly and helpful. Nothing to do but give them a bonus :-)MARY BETH G.
A Saturday morning pickup and the staff was on point to deliver. They were all very professional and driven to deliver customer satisfaction rating of 10 out of 10 and they delivered! Thank you, I will be a repeat customer.Conrad O.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.Kenneth T.
Customer did not leave a comment.Dean B.
No body was present in the office nor answering phone calls. Had to call corporate to handle truck issuesBRENNA M.
Very professional.Jonathan K.
The staff were super nice and friendlyFrederick L.
Jim is always very pleasant.JAY R.
Jim the manager was super.randy K.
Customer did not leave a comment.Michael M.
Overcharged me. Try to steal my money. Only used the uhaul for 3 miles and got charged 14 dollars for fuel. Only used it for like 7 hours. Are you serious uhaul? That is ridiculous!!! You can check my history dealing with y'all. This will be the last time.. I guess I'm going to start dealing with penskee. By the way the owner of the place shut the door in my face pretty much and told me that the place was closed. That wasn't very nice of him.Jorge B.
Customer did not leave a comment.Cynthia W.
The trailer was missing the wiring to connect to the cars tail light connector. Had to drive to another location to pick up the wiring harness and bring it back to the rental location.David W.
Gentleman was very helpful and amicable.Freddie B.
Customer did not leave a comment.Mikell F.
Customer did not leave a comment.Brian B.
Outstanding customer service !Dan D.
I wax running late so I called to let them know. I arrived at 11:55am. As.I was pulling into their parking lot? I received a call from the manager stating their closing time was noon and they had already closed for the day. I told him to look out the window I was getting out if my car. He was very much in a hurry to leave. I had arrive before noon but they were already out the door and locking up. Area Mgr - Robb and Manager - Jim. Not good customer service on their part.Carol K.
Customer comes first at this location! Unbeknownst to me, I arrived a few minutes after they closed, but they made an exception and allowed me to move-in/ I had professional move-in help waiting. THANK YOU! THANK YOU! THANK YOU!Jay R.
Customer did not leave a comment.Lee P.
Convenient location!Gerald H.
Customer did not leave a comment.Steve E.
Great experience Jim the manager even helped when he seen I was dropping off trailer on his day off Thank youJohn B.
There was a lady working instead of usual person and she was not given appropriate information on my reservation to where to locate the specific trailer then had to look for light to add to trailer by the time we were done it was a little over an hour from reservation time. It was stressful for all. Lady was very patient and friendly but also stressed trying to do her best. Better communication is needed if the usual personnel will be gone to minimize confusion and stressolga C.
Customer did not leave a comment.Gloria K.
Resevation was made and indicated trailer would be available. I went to pick it up at the designated time and no trailer was available, I had to driv 3+ hours to go pick up a trailer that was promised to another customer. In return I was told I would be gett $100 off thecrental andc3 additional days. Upon returning the trsiler to an over-full location on the designated day per the contract I recieve a bill charging me for 3 days. I contacted customer service and they say that the charges must be disputed since uhaul does not seem to honor contracts...Tyler B.
We received great service, very helpful in all aspects! Would highly recommend this location!CHERI H.
Awesome customer service! Thank you!Thomas M.
Jim is a great guy and I hope he is well taken care of.Pleasant L.
Customer did not leave a comment.John D.
Jim at Personal Mini Storage is the best! Courteous, efficient and helpful. If you are anywhere near Satellite Beach, this is the place to rent.Steve A.
It was a wonderful experience from start to finish. They went above and beyond to make sure I had everything I needed. I will definitely recommend to friends. I will be renting from them again soon.Ellen F.
Jim is the man and always has trucks clean and ready when I need them.Cargill M.
Customer did not leave a comment.Scott N.
The person works in this location is the best, he will try everything possible to make you happy and comfortable I highly recommend he is the bestAntonio M.
Jim was amazingly helpful with towing information and truck hook upJohn B.
Nothing it is just nice that in today's society you can get a job done by a truly professional making sure you are safe and on your way Thank you JohnJohn B.
Customer did not leave a comment.Braydon M.
I brought trailer back on 1/30 they did not post it until 131 then charged me 20.00 for an additional day My contract was not due until 1/31 any way I went back he said there was nothing he could dodonald H.