Customer Reviews for Personal Mini Storage Satellite Beach
(U-Haul Neighborhood Dealer)

192 reviews

249 Scorpion Ct   Satellite Beach, FL 32937

(321) 773-5574

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(321) 773-5574

249 Scorpion Ct
Satellite Beach, FL 32937

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Barron W. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
1.0

We were told the Uhaul would have a full tank of gas, and to leave it with a full tank. It only had half a tank when we picked it up and we took a picture of that. We put gas in after, and left it with the same amount of gas. We were charged double because of that. How is that right?

Megan C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Curt L. 
Rating:
1.0

An expensive coffee table was broken due to carelessness. Also much of my furniture was either soiled or scuffed.

Sonia N. 
Rating:
5.0

Customer did not leave a comment.

Russell N. 
Rating:
3.0

We found a molding half eaten hot dog under our seat and the cab smelled like rotting trash. I learned about the vehicle inspection sticker and it appears the last time the vehicle was inspected by U-Haul was in May. The tires were not inflated correctly at the proper PSI and the brakes felt like they needed some tuning.

Jonathan D. 
Rating:
5.0

This is a great location. The store manager is nice, friendly and so helpful. Would go there again without a doubt!

SEAN L. 
Rating:
3.0

Location services on your app for after hours drop off was a total pain, iOS wouldn't work, had to download google chrome, it wouldn't recognize my camera, spent an hour fooling around with it. Won't ever do an after hours pick up or drop off again

ROBERT O. 
Rating:
4.0

Customer did not leave a comment.

Beth F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
1.0

Had to hunt down the employee, she never went over the truck with me. I wanted to let her know that I was on time. And show my copy of the contract. I was charged an extra day, which is incorrect. My due date was 1 june I called and left a message she saw her mistake, but now I have to wait 5 days for my refund. I'm not happy about that. U-haul is lucky I didn't get an overdraft charge or U-haul would be getting that bill 87031007 Fix the doors

harold P. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
1.0

Customer service was horrible, she indicated I returned the truck with less fuel than I originally rented it with. That's BS, I have a s teen shot of the meter showing what I started with and what I ended with. Needless to say I will NEVER use uhaul again, nor recommend you Ever!

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Cindy J. 
Rating:
5.0

Very helpful lady at the office.

john E. 
Rating:
1.0

Charged for 2nd day. I have a picture of the dash for for proof of fuel and mileage that has a time stamp on it. Bill came out to be double. Guess they charge you for when the employee decides to process your return? Shady......

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
3.0

Customer did not leave a comment.

DAMIEN N. 
Rating:
5.0

The two women that worked at this location were very friendly and helpful. Nothing to do but give them a bonus :-)

MARY BETH G. 
Rating:
5.0

A Saturday morning pickup and the staff was on point to deliver. They were all very professional and driven to deliver customer satisfaction rating of 10 out of 10 and they delivered! Thank you, I will be a repeat customer.

Conrad O. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Customer did not leave a comment.

Kenneth T. 
Rating:
4.0

Customer did not leave a comment.

Dean B. 
Rating:
2.0

No body was present in the office nor answering phone calls. Had to call corporate to handle truck issues

BRENNA M. 
Rating:
5.0

Very professional.

Jonathan K. 
Rating:
5.0

The staff were super nice and friendly

Frederick L. 
Rating:
5.0

Jim is always very pleasant.

JAY R. 
Rating:
5.0

Jim the manager was super.

randy K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Overcharged me. Try to steal my money. Only used the uhaul for 3 miles and got charged 14 dollars for fuel. Only used it for like 7 hours. Are you serious uhaul? That is ridiculous!!! You can check my history dealing with y'all. This will be the last time.. I guess I'm going to start dealing with penskee. By the way the owner of the place shut the door in my face pretty much and told me that the place was closed. That wasn't very nice of him.

Jorge B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
3.0

The trailer was missing the wiring to connect to the cars tail light connector. Had to drive to another location to pick up the wiring harness and bring it back to the rental location.

David W. 
Rating:
5.0

Gentleman was very helpful and amicable.

Freddie B. 
Rating:
4.0

Customer did not leave a comment.

Mikell F. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Outstanding customer service !

Dan D. 
Rating:
3.0

I wax running late so I called to let them know. I arrived at 11:55am. As.I was pulling into their parking lot? I received a call from the manager stating their closing time was noon and they had already closed for the day. I told him to look out the window I was getting out if my car. He was very much in a hurry to leave. I had arrive before noon but they were already out the door and locking up. Area Mgr - Robb and Manager - Jim. Not good customer service on their part.

Carol K. 
Rating:
5.0

Customer comes first at this location! Unbeknownst to me, I arrived a few minutes after they closed, but they made an exception and allowed me to move-in/ I had professional move-in help waiting. THANK YOU! THANK YOU! THANK YOU!

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Convenient location!

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Great experience Jim the manager even helped when he seen I was dropping off trailer on his day off Thank you

John B. 
Rating:
1.0

There was a lady working instead of usual person and she was not given appropriate information on my reservation to where to locate the specific trailer then had to look for light to add to trailer by the time we were done it was a little over an hour from reservation time. It was stressful for all. Lady was very patient and friendly but also stressed trying to do her best. Better communication is needed if the usual personnel will be gone to minimize confusion and stress

olga C. 
Rating:
5.0

Customer did not leave a comment.

Gloria K. 
Rating:
4.0

Resevation was made and indicated trailer would be available. I went to pick it up at the designated time and no trailer was available, I had to driv 3+ hours to go pick up a trailer that was promised to another customer. In return I was told I would be gett $100 off thecrental andc3 additional days. Upon returning the trsiler to an over-full location on the designated day per the contract I recieve a bill charging me for 3 days. I contacted customer service and they say that the charges must be disputed since uhaul does not seem to honor contracts...

Tyler B. 
Rating:
5.0

We received great service, very helpful in all aspects! Would highly recommend this location!

CHERI H. 
Rating:
5.0

Awesome customer service! Thank you!

Thomas M. 
Rating:
5.0

Jim is a great guy and I hope he is well taken care of.

Pleasant L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Jim at Personal Mini Storage is the best! Courteous, efficient and helpful. If you are anywhere near Satellite Beach, this is the place to rent.

Steve A. 
Rating:
5.0

It was a wonderful experience from start to finish. They went above and beyond to make sure I had everything I needed. I will definitely recommend to friends. I will be renting from them again soon.

Ellen F. 
Rating:
5.0

Jim is the man and always has trucks clean and ready when I need them.

Cargill M. 
Rating:
4.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

The person works in this location is the best, he will try everything possible to make you happy and comfortable I highly recommend he is the best

Antonio M. 
Rating:
5.0

Jim was amazingly helpful with towing information and truck hook up

John B. 
Rating:
5.0

Nothing it is just nice that in today's society you can get a job done by a truly professional making sure you are safe and on your way Thank you John

John B. 
Rating:
5.0

Customer did not leave a comment.

Braydon M. 
Rating:
1.0

I brought trailer back on 1/30 they did not post it until 131 then charged me 20.00 for an additional day My contract was not due until 1/31 any way I went back he said there was nothing he could do

donald H. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Customer service was excellent. Jim was professional and knew his job and made the rental experience pleasant.

GARY N. 
Rating:
5.0

Number one taking over an hour just to get a correction done to a rate there was already on the website and I quote was secured is ridiculous. Having people text me or follow up with phone calls as to where I'm going to drop off the trailer when that's already been established on my agreement is not only a waste of my time but pure asinine by your Company. What would help him improve everything would be better communication and quit trying to rip people off and waste peoples time making everything filled out up on the computer on your website which saves absolutely no time whatsoever but in fact does take longer than ever

CHARLES G. 
Rating:
5.0

The site manager was exceedingly help! Easy to work with!

Judith H. 
Rating:
5.0

None

Roy J. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Russ N. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

I frequently rent from uHaul. I always request this location and will avoid a rental if I am forced to use the corporate locations at Melbourne or Cocoa. Mike at the Satellite neighborhood location was always great. Jim has filled his shoes and even added a layer of extra communication. This location is the best and Jim is a tremendous asset. Thanks

James S. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
4.0

Customer did not leave a comment.

HUGO R. 
Rating:
5.0

The original drop-off location (Charlies Auto) would not accept the trailer when we went to drop it off on 9/22. He said he didn't have room. The only other location near me was not open on Sunday. When I took it to him on Monday he said U-Haul was trying to charge me a late fee. Are you serious??? Thankfully the guy at Personal Mini Storage waived it.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Truck A/C needs to be fixed.

Doran J. 
Rating:
5.0

Great customer service!

Russell C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Not sure what milage the 15' truck gets, but by its calculations it said that my 3.4 mile drive used 5.8 gallons of gas which seems way off. I was charged $23.20 for 5.8 gallons of gas.

Anastasia G. 
Rating:
5.0

Customer did not leave a comment.

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Best Customer Service Ever Experienced

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Bradley E. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
2.0

returned on time but rep of Uhaul was not present.

Harold L. 
Rating:
4.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

N/A

Edwin K. 
Rating:
4.0

I did not like the fact that I have to share my location – automated drop off-information with U-Haul. Still only took a few minutes with the pictures and videos… Etc.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
4.0

Rep was very nice. Uhaul needs to improve the process to check-in trucks. This is our second rental this year and the check-in process takes too long. I have used two different drop off points. It should take 5 min, but took almost 20 mins at each location.

George W. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
3.0

The appliance dolly and furniture roller were not left in the truck so I had to wait inside for instruction on my equipment. When I returned at 430 to return the truck the office was closed and was not left with instruction on where to leave them. My best judgment was next to the office inside the gate. The desk guy wouldn't let me use their WiFi to let me use the app, which was requiring an internet signal to pick up the truck...

Joel S. 
Rating:
5.0

Customer did not leave a comment.

JAY R. 
No reviews have been submitted for this location.

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