Keep everything the same
Helen E.
Customer Reviews for Personal Mini Storage Piedmont
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve your equipment
Abel P.Good service and friendly
EDUARDO R.Great, fast and very friendly staff.
Ekaterina S.Our service advisor at the location was great.
Leacroft C.Everything was good
Robert G.Great job. Vehicle was perfect.
John C.Everything was great
Ismael V.Excellent Service
Alexis C.The truck I went to pick up had on a lock on the door put on by the u haul location and they did not take it off I had to wait on roadside assistance ( u hail ) to cut the lock off which delayed my moving
Nichola J.The staff was excellent! What makes it better than the rest is the attitude and willingness to help people like me. I have rented several uhauls in the past, this place far exceeds any other location I have been to.
Gerald S.drop off after hours was as expected
stephen B.One of the best experiences renting a truck ever! Super easy pickup with the app! THANK YOU SO MUCH!!!
Robert H.Very friendly staff!
Antonella M.The truck was just about empty when I picked it up and during the course of the trip, I realized the right rear tire on the car trailer had a slow leak. I had to fill it up twice, but it never went completely flat. In the future, I would appreciate it if the vehicle is full when I pick it up and that all of the tires have been checked.
Mary G.managers have a fear of germs....and have a clear barrier up at the counter. Location felt oppressive.
denise S.Melissa and Garrison were great. Wonderful customer service. Great and convenient location. Very accommodating if needed. If I ever need services again. It will have to be this location. Thank again 🙏🏾
Samantha M.Stop over charging for 2 days when less than 1 day was needed and requested. We won't use UHaul again because of this policy of overcharging customers.
Sheilah M.Great! I would refer people who need help for a rental.
Christophe E.The people that working in this store is not friendly
omar C.I got done what needed to be done but the truck needs an alignment and the driver side mirror kept moving; needs to be tightened. I would use them again if needed!
Pernell W.Excellent customer service and the nicest uhaul I ever rented!!!!
Trisha G.It would be helpful if the U-Haul employee had explained the after-hours return process a bit more. Once we figured it out it was a quick process.
Eric V.There was a leak in the ceiling of the 20†truck and there was some water damages to my belongings. No one informed me of the leak upon checkout…
Janay F.Shorter customers can not make the big lift to get into cab of vehicle. Out a big drop to ground.
Deirdre F.Nothing.
Nikeia J.Convenient for weekend pickup and drop offs.
Marisa R.Very professional Equipment was ready to go. Short wait time.
Virginia I.Nothing, all employees were great
Chris C.Next time I will go to Uhaul when I need moving, price is reasonable , convenient location. I like counting by mileage than by hours . I will recommend Uhaul to every body with my Uhaul experienced
Bruce N.All good. No problems. Thank you very much.
Edward R.You guys are great. Everything went smooth from start to finish.
Julie J.Replace the manager that handle my transaction. I showed up willing to purchase 30 or 40 miles. The manager stated that she couldn't charger me for less than 50 miles. That statement was inaccurate because two weeks prior to my visit at u haul in Apopka, I didn't have any issues using the same card. The manger went on talking about people are always stealing the u-hauls and then taking them to the country and not returning them. Very nosy lady, she asked so many questions that had nothing to do with the rental. The manager offered me a bottle of water due to the water machine being out of water. However, this lady gave me a bottle that had a label on it that was all screwed up. I will never rent from this location due to my experience with her. I'm going to spread my experience with this location with everyone who would listen to try to say them the headache.
jsamila M.Continue great work
Michael T.Great Job!!!
Loren B.Very professional and friendly staff my truck broke down and he even help me out to resolve my problem with my truck.
Humberto D.I would rate the location high, but I am incredibly upset with Uhaul. I was running on pennies to get out of where I was at and Uhaul charged me a second day. I was 2 hours over the first day and I was told that because Uhaul was closed on Sundays that if I turned it in a couple hours over I would not be charged a second day. This was very upsetting.
Samantha T.Great service!
Blanca R.No improvement needed... they were friendly, knowledgeable and ready!
Diana M.The truck liking and my drawers and others personal thing is damage
Lourdes S.Staff was great. But the truck was horrible experience. Taillight was out and Mirror would not stay straight had to drive while keeping mirror up with my hand. It was very dangerous experience.
John S.The truck I reserved was not returned but they worked with me to still accommodate me. Fantastic service
Stephen T.I was supposed to pick up from the Apopka location, at the very last minute I was called (as I was about to pull into their driveway) and told they didn't have a truck available - but they would look and see if they could find one. I drove home, and as I was pulling into the driveway, they called again and said there was one at this location. I should pick it up and return it at the Apopka location. When renting the truck, the gentleman at the counter said, no you must return it here. This was way too much confusion for a confirmed rental. Also, the lock provided for the back door was frozen and couldn't be used and I had to find a lock on my own. Overall, not a very good experience with Uhaul this time.
LES L.Very helpful and friendly. Have used this location several tmes times for storage and uhaul.
Donna K.Everything was good, good costumer service
Jose R J.The process was fast and easy👍 definitely will use them again for future business.
DANIEL J.We were there after hours to pick up the U-haul. Juan from Customer Service saw that we were having problems registering and called on my cell phone. He walked us through the entire process of taking photos of my driver's license and getting the key from the lock box. Juan was very patient and wonderful to work with.
Lynn F.It was the best experience I have in all the times I have rented from U-Haul. Friendly, professional, clean, helpful is exactly how I would say my experience was today.
DONNA K.They were lovely. Everything was fast and easy.
EAN M.