Great service
Daryl D
Customer Reviews for Personal Mini Storage Palm Bay
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your representative, Doug, was professional, courteous, and very accommodating in all aspects of our transaction. All our expectations were met--and then some! Thanks! Rob B.
ROBERT BGreat Job by the Manager Quick and efficient I recommend it.
JESSICA PReturn location could have been assigned to closer to my destination.
dan dThe gentleman helping me that day was excellent very nice very personal
JONES JDoug was more than helpful but the U-Haul computer system was messed up and I was there for over an hour. Now it shows I’m being double charged on my bank account. So now I have to spend MORE of my personal time calling around to try and get this straightened out. Not happy
Leslie MI our desperate moments of need, Doug came through for us tremendously. Thank you very much Sir!
letisha pThe Uhaul did have a very strong cat urine smell to it. Aside from that everything was great.
Katherine LEmployee was totally unprepared to handle a one-way rental. Took way too long to complete the paperwork. Location did not have dollies or moving pads. I was sent to another location to get these items AFTER the paperwork was completed and my credit card had been charged. Passenger side view mirror was loose so I could not see traffic in the adjoining lane. Never received the email to notated existing damages to the vehicle - fortunately there were none.
Dino DOn our destination end, U-haul removed my preferred delivery location and had me call another 800 number to "get my drop off location". There's NO point in checking in online or trying to return online. Way too much time back and forth on the phone and with the representative at the counter. Ridiculous considering we paid over $1500 for the truck rental.
Olivia Mnothing, it's perfect!
Layiwola ITodd at Personal Mini Storage was amazing!! I appreciate all of his help. He was kind, courteous and efficient in helping with the uhaul. Thank you Todd!!
Casey DVery professional and knowledgeable.
Daron QThe gentleman at the service counter was particularly helpful. I would rate the service 5/5 stars.
DENNIS Ethe box and the ramp where coated with oil and very slippery so we could not move the furniture I told the person and it was like sorry but they charged me anyway
BRUCE HTheir internet connection is not working alot of the time which is not a reflection of the staffs inability to provide great customer service. Very nice professional people to work with. I have 2 storage units at location and have rented a uhaul truck twice this month. Always a pleasure to communicate with. The internet causes undue struggle to expedite transactions. Otherwise will continue to use them in the future and refer to others.
AVA Lnone. the service woos excellent
SERGIO DI’ve been a loyal customer to Uhaul for years, this time, everything was flawless, until the return time. I was given a location, 900 Wickham Rd, Melbourne to which I brought the vehicle, a day earlier, but at some point, I received an email asking me to bring the truck to a location much further away from the original. Not only I had to make arrangements to go retrieve the truck, and drive to this other location, but now I had to pay additional money because at this location I had to do a self check out. I don’t appreciate it when a contract was not fulfilled, much less if I’m charged additional money to accommodate Uhaul needs. For the record, the original location had an attendant, who was very confused when I mentioned I had to move the truck somewhere else. Nonsense.
Carlos C