Customer Reviews for Personal Mini Storage NSA 27
(U-Haul Neighborhood Dealer)

702 comentarios

1970 S Hwy 27   Clermont, FL 34711

(352) 404-4518

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(352) 404-4518

1970 S Hwy 27
Clermont, FL 34711

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone S. 
Clasificación:
5.0

Excellent, thorough and knowledgeable personnel

MARK Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAIAS A. 
Clasificación:
3.0

We were not aware that we needed to fold all of the furniture pads/sweep out the back. We didn't mind doing it but it just wasn't explained when we picked up the truck.

Emily D. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin R. 
Clasificación:
1.0

There's someone living in the business, they locked the keys in the back of the truck instead of the lockbox pictured (which isn't even there), I tried to do my 7pm pickup at 710 and they wouldn't let me, I had to bang on the door to even get my rental, then the lady changed my drop off and I was charged extra. Literally the worst experience of my life

JUSTAN C. 
Clasificación:
4.0

The location itself was great. However, I initially received the wrong size truck. When this was resolved (quickly and with minimal inconvenience) -- the gas tank information was not adjusted. Ultimately, we needed to put more gas in the tank due to the mistake. Additionally, we ordered 12 furniture pads but only received 10. We didn't realize until we were being charged for the order

Jennifer T. 
Clasificación:
5.0

The office was very busy when we went to pick up the truck but the staff was efficient, friendly, and a knowledgeable. I would definitely recommend this site to others.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

leon N. 
Clasificación:
3.0

Overall customer service was good, the lady inside was very kind and super helpful. However, this is our second visit to this location and the gentleman Dereck who's on sight isn't very pleasant or helpful. The truck we received was in decent condition, however the knob to the drive side window was broken off and made it extremely hard to roll the window up and down which was needed several times throughout to enter our code to get in and out of our storage unit to move our furnishings.

Cristy S. 
Clasificación:
3.0

Pickup location, too much to even go into, drop off location, no clear signage for instructions to leave property, in the middle of the night.

Denise W. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin F. 
Clasificación:
5.0

Vehicle wasn't to shabby, a/c was excellent, overall very happy.

Philip D. 
Clasificación:
5.0

It was great. Pickup and drop off was smooth as can be.

Jimmy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nalice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian R. 
Clasificación:
3.0

I have left 2 voicemails at this locations to check if I left my light connector in their parking lot since Saturday afternoon with no return calls to confirm if they found the connector or not. Plus the trailer pulled okay but it was pretty badly worn on the inside and out.

MICHAEL B. 
Clasificación:
5.0

Nothing it was perfect

Michael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jenny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maribel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN L S. 
Clasificación:
2.0

I was not informed that there would be a $30.00 fee for returns under one quarter of a tank. I returned the truck with one quarter of a tank and did not get a receipt at the office. Unfortunately a $60.00 fee appeared on my credit card which I did not authorize. I had to return to the return location to correct this. I was unhappy that I was charged for something that I was unaware of and that the return fuel was very near the pick up fuel. I put an extra 5.3 gallons in the truck above and beyond the pick up fuel level to not have the 60 dollar charge.Tiffany at the drop off location did not take the time to go over specifics at check in and I was disappointed with the seevice.

DAVID L. 
Clasificación:
5.0

You guys are awesome. Stay that way

STEFAN M. 
Clasificación:
3.0

They make you hook up the trailers on your own with no help. I believe they should hook them up for the customer.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa L. 
Clasificación:
1.0

Process of online pickup and online check in should be much easier. It was almost like you are giving me 5 million dollars loan with ton's of unnecessary verifications that I spent 45 minutes to get through all

Peter K. 
Clasificación:
5.0

I mistakenly went to this location thinking it was the U-Haul I had scheduled my truck at. The 2 employees fixed the problem immediately by advising I could go with a truck from their location rather than have to go to the much further location I had actually rented from. Even though it was the next size up they gave me the larger truck at the same rate as the one I had rented. ¡Gracias!

Greg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUSTAVO D. 
Clasificación:
5.0

Very happy with the truck rental. Tiffani is SO good at what she does that it makes moving stuff almost enjoyable.

SHERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
4.0

The location is great. Unfortunately they are handcuffed by U-Haul's crappy reservation system. I was all set and reserved to rent a pickup truck, and the previous rental just decided to keep it and never return it. This was a big inconvenience, and has happened to me multiple times at other locations. Not happy with U-Haul as a company that they let this happen. What is the point of a reservation?

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom O. 
Clasificación:
5.0

Everything was great at this location. The only problem I had was when I returned it Sunday night and I was not able to do the return on the website or on the app. I ended up having to call U-Haul on the return.

Brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth N. 
Clasificación:
5.0

Personal amable

Joseph B. 
Clasificación:
5.0

Management was very accommodating to out needs which were very specific. They were very courteous and helpful every step of the way. Bravo!!!

Ronald J. 
Clasificación:
4.0

The 8x6 tow behind trailer worked great since it was packed with weight, balance and tightness being the key points to address. The trailer was well balanced to begin with. US 95 up into Virginia was a parking lot for 7 hours so we got off, got a few hours sleep and tried again at midnight. The road was clear by then, except this got us to NJ for rush hour thru the rest of the trip to New London area in CT. All this was no fault of UHaul, just consider this inevitability when you travel to the North East. We had many kind people help us all the way. The U-Haul return people were also kind and understanding.

sheila W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRIA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana P. 
Clasificación:
5.0

Nothing everything was perfect

Terry O. 
Clasificación:
5.0

Have the truck I ordered when I come to pick it up.

STEPHEN D. 
Clasificación:
2.0

The front desk lady was very friendly however offered no assistance with connecting the trailer to my car. My wife and I have never dealt with the trailer hitch like so it was challenging. She told us to honk when we were done so she could come and inspected. After several honks my wife had to go inside the office to ask for assistance. Her excuse was that she forgot about us!!! We were the only customer their at that time!!! Trailer was great and cheap however customer service was poor!!

Tomas U. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ellen S. 
Clasificación:
4.0

Location was changed to accommodate the rental but no “your pick up location changed” email was received. Location was very good at sending directions I didn't think I needed.

joe B. 
Clasificación:
5.0

We were very pleased with our experience including staff with U Haul Thnx !!! GH

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

I didn't like that the truck only came with 1/4 tank of gas. I was only driving from Orlando to Tampa but had to stop halfway and guess how much to put in so I wouldn't be overpaying for fuel. I would have preferred the tank being full at check-in and my topping it off before I returned the truck. Other than that, the service was excellent. ¡Gracias!

Donald L. 
Clasificación:
5.0

Awesome customer service fromTiffani and Derek. They both made sure we had exactly what we needed. Great team!

Margie R. 
Clasificación:
5.0

Tiffani and Derek are fantastic hosts. We have been with them for years!

Suzanne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catina H. 
Clasificación:
2.0

Gate code didn't work, dolly wasn't in truck, and blankets were missing.

Jeremy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
5.0

Make sure the truck is cleaner and in slightly better technical condition. Some weird sounds from the car inbetween. Overall satisfied but please improve aforementioned things.

Gaute D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Castriillon D. 
Clasificación:
5.0

The receptionist was very helpful and friendly. She wore a mask , we appreciate.

mark F. 
Clasificación:
3.0

The staff is great prompt and friendly, but the equipment left a lot to be desired. Trailer was very rusty and did not have a trailer jack.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob D. 
Clasificación:
5.0

Find a way to exit after picking up equipment I was lucky there was a gentleman that opened the gate so I can get out . Cause I had the code to get in but had no idea to get out it was Sunday and the office was closed I was about to call manager but someone let me out. Other than that they were friendly and I would go there again.

Luis M. 
Clasificación:
5.0

I rented a larger truck 2 weeks ago and then the A smaller one this weekend. Drove fewer miles this time and was charged more than the large truck???

Margaret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B. 
Clasificación:
5.0

good experience

karl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio M. 
Clasificación:
2.0

The can that uhaul gave me had no horn my father in law and I almost got hit because a driver was coming to close to us but could not use the horn when I told the guy behind the desk did not seem to care about the customers life is uhaul even inspecting these vans before they are sold to the customers

Kyle P. 
Clasificación:
5.0

Everything was ready when I arrived

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen H. 
Clasificación:
5.0

I received a broken truck. It's not the location's fault but the process of getting it towed and getting a new truck was horrible. I will be calling customer service regarding the issue.

CHRISTOPHER S. 
Clasificación:
3.0

What is with the short ramp? That makes it so steep to wheel stuff in. Also, stop putting stuff in the truck. Last time it was a hand truck, this time it was blankets. They get in the way. You already promote the blankets and hand truck. Why put them in the truck in inconvenient places?

Michael O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
5.0

No suggestions for improvement. Everything was quick, easy, and handled very professionally and friendly. Will be back again!

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred C. 
Clasificación:
5.0

Great location and staff!!! Tiffany and Derek are the best we've come across in Florid, NJ, or Philadelphia!!! They are the best representatives that I've come across in dealing with U-Haul in almost 30 years. They were very accommodating with my rental return and storage needs!!!

PEMBROKE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
5.0

I had a very enjoyable experience with the rental and hook-up. The staff was professional and If i have another rental I will be using this location. Mr. Cochran

DONNIE C. 
Clasificación:
5.0

Equipment was ready on time and worked without issue. Equipment was clean and well maintained.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg K. 
Clasificación:
5.0

Very good

Olea C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith L. 
Clasificación:
3.0

Nobody was there so I had to just drop it off in a random spot beside another trailer- was a bit confused about protocol as last time I did a uhaul drop off there was a person on location who confirmed delivery- the phone number provided for drop off was an answer machine so I just had to hope it was good to go

KEITHG R. 
Clasificación:
2.0

Bald tires on dolly to tow the car, windshield wipers were needing to be replaced. These things were reported when equipment was dropped off.

winnie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxim D. 
Clasificación:
5.0

They were awesome

Diane T. 
No se han enviado comentarios para esta ubicación.

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