Customer Reviews for Personal Mini Storage NSA 27
(Distribuidor de U-Haul del vecindario)

573 comentarios

1970 S Hwy 27   Clermont, FL 34711

(352) 404-4518

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(352) 404-4518

1970 S Hwy 27
Clermont, FL 34711

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
5.0

As always - appreciate the ease of renting from this location. Great service.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERTO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
2.0

the inconvinience of getting in and out was stressful. There was no gate code provided and I had to wait for someone to open the gate to let me in. The worst part is after hours when theres no one there, its a storage unit so you cant even get out without a code! I was so stressed (I cant imagine the stress if it had been at night) I had to call people to come and get me out. How do you NOT provide a gate code or just give uhauls automatic access????!

Michell M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rodrigo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK R. 
Clasificación:
1.0

I would not recommend this location for pickup or drop off after hours. You have to have a gate access code to get in or out. A storage customer opened gate to let me in but I had to call local police to let me out. They onsite residential manager would not answer phone or door. I left message and text but no response. The local police should NOT have to be taken off the streets to do Uhaul customer dis-service.

Laurie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA A. 
Clasificación:
4.0

Tire was blown out and we were not aware until we were ready to depart our apartment. Seems like one of the individuals at the location didn't inspect the vehicle before turning it over to us.

Martin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WONDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA R. 
Clasificación:
2.0

This is the only location that I have ever rented from that does not help you connect the trailer nor check the the lights to make sure they properly work. This is the second rental from this location and it will be the last!!! Also, I still haven't received a receipt for my rental which you usually get emailed once you drop the trailer off!

Carl W. 
Clasificación:
4.0

They need more staff to cover everything. The girl was helping me for several minutes while 2 other customers waited in the office.

KENNETH C. 
Clasificación:
5.0

We absolutely appreciated that the 20 ft truck we needed was readily available for rental--that provision was invaluable as we dealt with overflow from a recent house-to-apartment move. The attendant on duty was professional, accommodating, and friendly That said, you might consider having two employees whose hours overlap during lunch hours so that the attendant on duty can have their break without interruption from customers who don't want to merely use the drop-box for returns, but actually need to engage with a representative. Having only one attendant work during lunch hours produces poor customer-service and experience on both ends--the customer needs services but also doesn't want to infringe, and the attendant wants to work but also requires the ability to enjoy an hour to eat uninterrupted. Please consider this point seriously.

JENNIFER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERTO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie V. 
Clasificación:
5.0

The Lady who helped us was the BEST!!!!!! Thank You

Kimberly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGDALIA E. 
Clasificación:
5.0

Your check in website was easy to use. Your check out form required location services, which I turned on and it still did not work. I was not charged the $20 convenience fee because I called and left a message, which made me happy. I think that website could be a little more user friendly. Absolutely NO problem with the location or the service I received from the girl that worked there. She was friendly and knowledgeable.

Sharon M. 
Clasificación:
3.0

Hard to find parking

Elizabeth G. 
Clasificación:
3.0

Low the rate.

ISIAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
5.0

Great, friendly service. Check-in was simple!

Debra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Colin C. 
Clasificación:
3.0

There were roaches in cab that had to be killed. The text I got from the place sent me to wrong location first. I wasted an hour. I had originally ordered a hand truck, but that was removed from my order. I had to stop and purchase a hand truck for 60.00. So no, not a great experience.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
3.0

Had no help hooking up trailer, and trailer has no jack. Made it very difficult to hook up by myself and test all lights.

Daniel L. 
Clasificación:
5.0

Tiffani is awesome very helpful

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
1.0

The lady was very rude. She said she can't drop off the truck because they don't have no space which that was a lie . Then they charge my account twice

Shaunette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiara S. 
Clasificación:
2.0

We did the 24/7 rental. It gave me a truck number and showed me a picture of a truck that did not have the letter lock it said it would. After looking all over the truck for a lock to put in the code word, driving around the property looking for a lock box with the number 3 as it said it would, and calling, being on hold for almost 30 minutes and then finally figuring out that the truck number and picture provided were completely wrong. Wasted an hour of my 24 hour rental period.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

Literally gave them the keys and we were done.

David K. 
Clasificación:
5.0

Tiffany was very efficient and helpful

Cheryl G. 
Clasificación:
2.0

We ended up having to drop our Uhaul off a few hours late. We explained to the office person the reason. The reason was because my Dad had passed away less than 24 hours earlier. We had not had the chance to even unload the uhaul when he had passed (which was full of his belongings). There was no "I am sorry" or even an offering of forgoing the 30.00 late charge. Just a blank stare and this is what it is going to cost. And then the office person asked if we needed help unhitching the trailer. We were not sure. She says "Well I have a jack but that is it. I cannot lift anything". I don't mind paying the money, but a bit more empathy/sympathy would go a long way.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie F. 
Clasificación:
1.0

Ww had a reservation and upon picking up our truck we were informed that it only had a quarter of a tank of gas. When asked about a vehicle with more fuel we were told that one just came in with a half. Upon getting the keys and prior to departure I confirmed the gas was at half and it was below a half. Parked the truck showed it to the worker and he corrected the paperwork. The truck sounded terrible and when we temporarily stopped on the side of the road so we could clear out our driveway the truck stopped running and never started again. We called the hotline number given and after 45 minutes and no one picking up we contacted the hotline from the online site. Several phone calls and a repair tech deeming it had to be towed. Then the facility we rented from called to find out when we planned to return the truck. They had no clue about the broken down situation we had. We were told by uhaul that we had to off load our truck from the road and carry it up to our house ( very long driveway). They would then have it towed away. I filed a complaint and was told it could take 48 hours or longer to resolve any kind of reimbursement if they decided it was necessary. On day 4 and still waiting. Completely unacceptable.

JAY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
3.0

Customer service extremely lacking at facility

MELISSA S. 
Clasificación:
5.0

Was on wait with U-Haul to make reservation for over an hour. It was not the actual site, but the call center, then when I went in to do the check off list for both pickup and also return received a site under maintenance message.

Kris A. 
Clasificación:
3.0

Credit card machine would allow swipe and chip was not working which was an inconvenience to. I dont like using my debit card but thank God i had it on me

Sheila W. 
Clasificación:
1.0

Lady behind the counter was rude. She also charged me for 3 gallons of gas. The contract don't say put exact amount. It says an about amount. I'm guessing she was mad we went with a newer storage rental unit down the street. I want my 14 dollars back she over charged me for my gas!! Very disappointed

Argelio A. 
Clasificación:
2.0

Not helpful in returning equipment.

Marc K. 
Clasificación:
5.0

The 5x9 open trailer that I rented was dirty. Both inside and out. There was also extreme cupping on the left rear tire. I consider it to be unsafe with load at highway speeds. Overall the experience was excellent and the staff were super friendly! However the equipment was sub-par and unsafe. If I would have had a longer term and/or out of town rental, I would have reported the issue to U-Haul.

Thomas E. 
Clasificación:
5.0

Thanks for your help and assistance when I had to keep changing the date!

KARENKELLY R. 
Clasificación:
1.0

The van was very dirty and the app to check-in was glitchy. I will not use the service again. Took me over 2hrs to check-in...but check-out was a breeze. Also tires were under inflated.

Frank B. 
Clasificación:
5.0

Everyone in the office was friendly and helpful. Gracias

Valerie F. 
Clasificación:
5.0

Great job.

James D. 
Clasificación:
1.0

Mobile check-in took forever. I went inside and the guy at the desk was no help. Realized I wasn't given a furniture dolly as requested after I left. I called back, left a message and there was never a return call. Reserved the truck until 6:30. When I returned the gate was closed. Fortunately a stranger helped us in and out after 20 min. I tried calling multiple uhaul numbers all to no avail. Why allow someone to rent a truck until 6:30 and close at 5:30 and have no code provided to access the facility! Worst experience EVER! Thank Gawd for Good Samaritan

Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suni S. 
Clasificación:
5.0

Just keep doing what you're doing, everything was great.

Peter P. 
Clasificación:
5.0

I've used the location multiple times, and it's always gone smoothly. I love the uhaul app for picking up the truck.

Gerald B. 
Clasificación:
5.0

The corporate customer service / roadside assistance phone needs too be answered by live people.

Richard H. 
Clasificación:
5.0

I was having time issues and the staff was friendly and accommodating. They really helped in a stressful situation. Gracias.

Jacob T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
2.0

Employee was quite rude when dropping off the truck, you can get a uhaul anywhere, wouldn't recommend getting one here.

Megan G. 
Clasificación:
3.0

Completely dismantle mobile check in and return. Completely rebuild the app so it doesn't allow two people to rent the same truck at the same time! Ridiculous! Worst mobile experience and process. If it wasn't for a nice lady working on her day off I would have been stuck unable to get a truck. Thanks to her but completely unacceptable by U Haul!!!

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARDENIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enio C. 
Clasificación:
5.0

Great experience....easy, and friendly staff!

Christopher K. 
Clasificación:
2.0

Customer service was terrible. No greeting when I came in for 10 minutes. No one answers the phone when I call. Standing around for a long time waiting to turn in my keys when I finished and finally someone says I can leave them on the counter and leave. Unprofessional and wasted my time

Aubrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

The service is always great. I am very satisfied with all. Thank you!!

Ruben A. 
Clasificación:
5.0

Very friendly staff. Excellent customer service.

Cynthia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS P. 
Clasificación:
1.0

I have call to find out to what time they're open They were closing early because is New Year's Eve The lady Give me a code to get in the gate Taylor December 31 Around 6 PM

Renato Mario D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra J. 
Clasificación:
1.0

I had a three hour wait for my son in law to have to come drive my loaded truck because it's was pulling to the right so bad. I made a report and no one even called me.

TAMMY H. 
Clasificación:
2.0

They overcharged me and only credited me $50 I should not had to pay extra day or mileage if the battery did not need replacing costing me my spot to donate furniture and stuck trying to get rid of it otherwise only 5 miles would been used did not return vehicle at 1130 am that was a lie. Took out 230 and returned next day around 53” bc had extr a hours bc they cost me time. Corporate also stated no charge for mileage and truck that middle size is $29 not $59 and feel girl nice there but ripped off. Also went storage else where bc told first month free then said on the climate no free month after went elsewhere 530 and they lied stating 1130 like I had car 1.5 days. Told them look I cameras. They were closed and getting dark .

Denise M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sami A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Tiffany was very professional with my rental sericÄ™! ¡Gracias!

Rebecca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE H. 
Clasificación:
5.0

professional and courteous staff. loved my experience. my move is pleasant. thank you

Sandra I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
1.0

Have at least one person at the location instead of leaving a “scavenger hunt” to obtain an already reserved Uhaul. Start rent time when the online paperwork and checklist have been completed. Provide a gate code prior to arrival. CLEAN YOUR VEHICLES. It was filthy and musty. This is highly concerning living in the age of COVID. Also routine inspections. The vehicle was shaky and made both driver and passenger feel unsafe.

Kelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo N. 
Clasificación:
3.0

The truck came with about 3/4 of a tank of gas. I put 13 miles on it and I got charged for 1.5 gallons at $3.50/gallon, even though I put 2 gallons in the tank. The guy at the desk was eating his lunch so he did not have time to go out an inspect the truck. That's the last time I would rent a truck from this location.

RICHARD Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
1.0

Broken mirror, dirty truck, had to follow someone into the gate because I wasn't given a gate code to access my rental. Truck was parked too tight, had to mount curb to get it out of its parking spot. Very disappointed with this location.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
No se han enviado comentarios para esta ubicación.

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