Comentarios de los clientes para Personal Mini Storage NSA 27

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Personal Mini Storage NSA 27

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

FAHAD A.
Clasificación:

El cliente no dejó un comentario.

Charlene H.
Clasificación:

El cliente no dejó un comentario.

Maurizio L.
Clasificación:

El cliente no dejó un comentario.

Lois K.
Clasificación:

El cliente no dejó un comentario.

alex J.
Clasificación:

El cliente no dejó un comentario.

Gina K.
Clasificación:

El cliente no dejó un comentario.

Dianna B.
Clasificación:

El cliente no dejó un comentario.

Vicente R.
Clasificación:

El cliente no dejó un comentario.

PAMELA S.
Clasificación:

El cliente no dejó un comentario.

Joseph B.
Clasificación:

El cliente no dejó un comentario.

Matthew J.
Clasificación:

El cliente no dejó un comentario.

Kay M.
Clasificación:

Tiffany does a great job!!

Adam C.
Clasificación:

Nothing. Process was smooth and easy, truck was awesome and the woman at the front counter was great. She was very friendly and helped me out with check in and check out

DENNIS M.
Clasificación:

El cliente no dejó un comentario.

jackie S.
Clasificación:

The staff was friendly and kind.

Paul R.
Clasificación:

El cliente no dejó un comentario.

Caroline L.
Clasificación:

El cliente no dejó un comentario.

Gary S.
Clasificación:

El cliente no dejó un comentario.

MICAH C.
Clasificación:

El cliente no dejó un comentario.

regina R.
Clasificación:

El cliente no dejó un comentario.

Christopher E.
Clasificación:

El cliente no dejó un comentario.

Marisela G.
Clasificación:

This has been the third time that I have rented a truck from U-Haul. Overall have had a good experience. This time the truck was extremely dirty. I am not paranoid over this whole covid-19 thing but I feel that the truck should have been wiped down. I also rented a furniture dolly that was not in the truck and I was charged for. I will be renting again hopefully my next experience won't be so bad.

AMY M.
Clasificación:

El cliente no dejó un comentario.

Luis P.
Clasificación:

The equipment was clean yes but not well maintained. The AC didn't work on the truck I rented. It wasn't very fun driving around for two days without any AC.

RUTH ELIZABETH C.
Clasificación:

El cliente no dejó un comentario.

Nathan H.
Clasificación:

El cliente no dejó un comentario.

Richard P.
Clasificación:

El cliente no dejó un comentario.

SHELLY R.
Clasificación:

El cliente no dejó un comentario.

Lorrie H.
Clasificación:

El cliente no dejó un comentario.

Joseph H.
Clasificación:

The cab interior was covered in sand. I didn't want to be held responsible for cleaning it

SARAH W.
Clasificación:

Rude owner

Matthew H.
Clasificación:

El cliente no dejó un comentario.

EDWARD D.
Clasificación:

El cliente no dejó un comentario.

Lisa M.
Clasificación:

I dropped the truck off but there wasn't anyone at the location to talk to. It was a great location for me because it was only a few miles from my home. Hard to rate the place when I could go in but the location was excellent for drop off.

Robert G.
Clasificación:

We scheduled pickup before location hours. We did not receive a code for the security gate and were let in by a storage customer. Once inside and locating our rental cargo van, we were unable to use a valid security code to get out of the gate at this location. We were on hold via telephone for over 45 minutes and finally gave up when another storage customer appeared and let us in with their security code. Please make this easier for those customers needing to pick up and return outside of your opening hours.

Carmen C.
Clasificación:

Attendant (failed to get her name) was Super Helpful this was my first time visit to this location I was impressed with the care and cleanliness of the grounds, office, the van I rented. This is my go to place from now on

Judy H.
Clasificación:

El cliente no dejó un comentario.

Richard W.
Clasificación:

My reservation was changed (not by me) several times which could really have left us in a jam! The truck we got was not the truck we had information for @ self pick up.

Dania C.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

BRENDA S.
Clasificación:

I was treated with the highest respect And courtesy! She even got out in a downpour and unhooked the trailer. We were drenched but she just laughed and kept at it!!! I loved it because it told me so much about her and made me want to use them again.

Richard M.
Clasificación:

The truck itself, after some repeated use, developed a smell that was not acceptable; as if there was some burning rubber. We drove it less than 30 miles. In addition, there was an oil leak and a spot the size of a softball developed on my driveway while being unloaded. There was no offer of any sort of compensation for the “not so good” experience. That would have been good damage control.

Linda W.
Clasificación:

Very nice and friendly manager. She offer excellent customer service.

Catherine H.
Clasificación:

El cliente no dejó un comentario.

Laura F.
Clasificación:

El cliente no dejó un comentario.

Ronnie P.
Clasificación:

El cliente no dejó un comentario.

Charles N.
Clasificación:

Because it's also a storage facility the office is often not staffed. Ever occasion I was there I had to wait outside for staff to return. Also, my bill reflected the wrong coverage. The original staff said it would be corrected at checkout but it didn't happen. Only $5 but indicative of lack of attention to detail.

Hayley C.
Clasificación:

The staff I spoke to (a lady on 6/30/2020) was very rude. When I filled my uhaul, the gas pump clicked like it usually does when the tank was full so I brought it back. The lady at the store said my tank was not full and when the gas pump clicks, “that doesn't mean it is full. You have to keep filling it” even though the gas pumps say not to overfill because of fire risks. They charged my card an additional $62 without any prior notice sending my account into the negative and now I have feed to pay. When I called to inquire as to why I did not get any notice before being charged, I got a rude answer of “well if you filled your tank to the correct level, you wouldn't have this issue”. When I explained that it's only right to notify the customer before charging them she kept repeating the same rude response of “if you actually filled your tank all the way, you wouldn't have this issue” and she hung up the phone on me instead of giving me an answer. If I could rate this employee -5 stars I would. I work in customer service and if I ever spoke to a customer they way she spoke to me I would be fired immediately. She has ruined the entire uhaul experience for me.

Susan D.
Clasificación:

El cliente no dejó un comentario.

Albert H.
Clasificación:

El cliente no dejó un comentario.

MICHAEL H.
Clasificación:

El cliente no dejó un comentario.

MARTIN R.
Clasificación:

El cliente no dejó un comentario.

Eric T.
Clasificación:

El cliente no dejó un comentario.

Steven B.
Clasificación:

El cliente no dejó un comentario.

Steven B.
Clasificación:

El cliente no dejó un comentario.

Sheri M.
Clasificación:

None

David F.
Clasificación:

Excellent service and location

Susan S.
Clasificación:

El cliente no dejó un comentario.

JACK O.
Clasificación:

El cliente no dejó un comentario.

Cynthia W.
Clasificación:

El cliente no dejó un comentario.

ERIC D.
Clasificación:

El cliente no dejó un comentario.

Bonnie G.
Clasificación:

Had to send my husband inside, even though we were told they'd come out due to my being sick. They would not answer phone so we could let them know we'd arrived.

Stuart S.
Clasificación:

i came in to pick up the trailer. i had forgotten my mask and was barked at to get outside. It seemed that i was more in the way than a customer. when the agent met me to attach the trailer, she was more upset with ants and appeared to not want to help check the lights. on my return, i was charged an extra day because i was 2-3 hours late. the trailer was not needed. Not impressed with this uhaul location

Jason K.
Clasificación:

El cliente no dejó un comentario.

Jose C.
Clasificación:

I stayed 30 min out of the location waiting for a code which never received. Please make easier the steps of the pick up. Thank you

Steve P.
Clasificación:

The place we rented the truck at was fine. The website and procedure was time consuming and nonefficient.

Samuel J.
Clasificación:

El cliente no dejó un comentario.

Joseph B.
Clasificación:

Great management team.

Reshonda S.
Clasificación:

This company can improve by communicating with customers that are trying to rent a u haul better. They don't answer the phones nor do they chat with you online. I had to stand outside in the hot sun for 2 hours because it took them that long to approve me. I am a truckdriver and my job is located about 8 miles from this place. It was the worst experince ever. They also need to have deals on driving long distance when renting vehixles

Kristine M.
Clasificación:

El cliente no dejó un comentario.

Daniel F.
Clasificación:

El cliente no dejó un comentario.

Robert D.
Clasificación:

El cliente no dejó un comentario.

Jarett C.
Clasificación:

Although the pickup and return location, and, the trailer itself, were all fine, the internet-based reservation system was horrible for a one-way rental. The pick up time was changed and I was only notified by text, with no way to reply/dispute. Furthermore, the drop off location was changed, again by text, with no way to reply/dispute, and, the original reserved location to drop off was full. I had to pass four additional U-Haul locations and drive 27 miles (one way) inconveniently, to get to a location that would accept my return. To add insult to injury, I was advised that I may have to pay an extra $80 (although I was returning on time) because the “System” or reservationist 'forgot' to allow me two free rental days (which was the current special). The guy at the return location was courteous enough to recognize the error and correct it for me. In return, and as a courtesy for the inconvenience, I received a voucher for $25 for the next time I use U-Haul. I don't think there's going to be a next time. There are too many willing competitors to seek out in the future. Not a great experience.

Jerry W.
Clasificación:

very nice lady at the counter, knows her stuff..

Blake A.
Clasificación:

El cliente no dejó un comentario.

Troy M.
Clasificación:

El cliente no dejó un comentario.

Javier C.
Clasificación:

El cliente no dejó un comentario.

Dewey M.
Clasificación:

Go over check out options for after hours.

Curtis M.
Clasificación:

Nothing at this time

Alaina C.
Clasificación:

El cliente no dejó un comentario.

Luis R.
Clasificación:

El cliente no dejó un comentario.

Jennifer B.
Clasificación:

Great team to work with. Very helpful and make my move very smooth.

Kelly W.
Clasificación:

Tiffany was great and made the experience exceptional! Thank you!

robert A.
Clasificación:

The inside of the back of truck was dirty. It also took almost one hour to access the truck on the app. It delayed the move.

Frank M.
Clasificación:

El cliente no dejó un comentario.

Chrissy M.
Clasificación:

El cliente no dejó un comentario.

Tony M.
Clasificación:

El cliente no dejó un comentario.

Charles S.
Clasificación:

El cliente no dejó un comentario.

Vincenzo S.
Clasificación:

5 star good service!

Luis A.
Clasificación:

It was very difficult to do the online check in, the location is closed on Sunday, code for access arrive too late, we could not leave the place. Thanks

Anderson V.
Clasificación:

Return process was quick with no hassle.

MELISSA F.
Clasificación:

Teach the representative that are in there to respect the customers I came in and I rented a trailer I said no to insurance we were speaking to a three other people while we were in there talking and I guess he took it as I said yes when I came back to return the trailer they have my money on the counter with the paperwork without me even viewing at first and I when I looked at the paperwork I told him that I did not ask for insurance he said yes you did that was Derek and I said who can I talk to about this because I did not ask for it because my husband always a Class A CDL license and he said you can call the 1-800 number 1-800 Uhaul and wrote it on the paper and throw it on the counter at me I've been running from you off over 20 years and I've never been treated like that before

Robert P.
Clasificación:

El cliente no dejó un comentario.

MARISELA G.
Clasificación:

El cliente no dejó un comentario.

Caleb P.
Clasificación:

El cliente no dejó un comentario.

Mandy E.
Clasificación:

El cliente no dejó un comentario.

Amanda V.
Clasificación:

El cliente no dejó un comentario.

Amy L.
Clasificación:

The whole gate thing is annoying , especially how close it is to the street

JAMES K.
Clasificación:

El cliente no dejó un comentario.

Harry N.
Clasificación:

Tiffany was very helpful and understanding and a pleasure to deal with.

No se han enviado comentarios para esta ubicación.

Volver
arriba