Customer Reviews for Personal Mini Storage NSA 27
(U-Haul Neighborhood Dealer)

954 reviews

1970 S Hwy 27   Clermont, FL 34711

(352) 404-4518

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 404-4518

1970 S Hwy 27
Clermont, FL 34711

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Felix Mangual 
Rating:
5.0

Customer did not leave a comment.

Kurt Schmidt 
Rating:
5.0

Customer did not leave a comment.

Carlos Brador 
Rating:
5.0

Customer did not leave a comment.

Chrissy Miller 
Rating:
5.0

Customer did not leave a comment.

Christopher Sicoli 
Rating:
3.0

Customer did not leave a comment.

Stephen Whitfield 
Rating:
5.0

Customer did not leave a comment.

Denise Purinton 
Rating:
5.0

Customer did not leave a comment.

Alan Williamson 
Rating:
4.0

Customer did not leave a comment.

David Matute 
Rating:
5.0

Customer did not leave a comment.

James Witas 
Rating:
4.0

Customer did not leave a comment.

Linda Lovejoy 
Rating:
5.0

Customer did not leave a comment.

Brian Pinnington 
Rating:
5.0

Customer did not leave a comment.

Kevin Calderara 
Rating:
5.0

Just keep doing what you’re doing

Larry Eberle 
Rating:
5.0

Customer did not leave a comment.

Debra Vega 
Rating:
5.0

This place has an amazing staff and I’m always treated with courtesy and professionalism. Thanks.

FERNANDO SALINAS 
Rating:
5.0

Customer did not leave a comment.

Brian Farr 
Rating:
5.0

The very nice couple that worked at this location were very friendly and helpful. They suggested several items to make our move easier. I highly recommend this U-Haul location.

Jim Lee 
Rating:
5.0

Excelente

Rosanny Navarro 
Rating:
4.0

Customer did not leave a comment.

frank hutchinson 
Rating:
5.0

Absolutely will be back again! In and out very fast, rental terms explained clear as day. Thank you so much! See you soon!

Tyler Isbell 
Rating:
1.0

Pickup/return process was super complicated, little detail given. It was a pain in the ass go get the truck out of the parking spot. Truck was left with minimal fuel

Patrick Papczynski 
Rating:
5.0

Tiffany was great! I will definitely rent from this location again.

T Stephens 
Rating:
3.0

Customer did not leave a comment.

John Godfrey 
Rating:
5.0

Customer did not leave a comment.

Jason Daugherity 
Rating:
5.0

Customer did not leave a comment.

LISMARI CUEVAS 
Rating:
5.0

Customer did not leave a comment.

Michael Page 
Rating:
5.0

Great customer service

Robert Donnini 
Rating:
5.0

Customer did not leave a comment.

Uday Kadam 
Rating:
5.0

Customer did not leave a comment.

Jay Lewis 
Rating:
5.0

Excellent customer service.

Harrison Meservey 
Rating:
5.0

Have more than one person at a time working.

Heather Willis 
Rating:
5.0

Customer did not leave a comment.

Erin Follweiler 
Rating:
5.0

Customer did not leave a comment.

Matthew Holladay 
Rating:
5.0

Customer did not leave a comment.

olga ines 
Rating:
4.0

The truck could have used a wheel alignment since it pulled a little to the right but everything else was as expected

Gerardo Gonzalez 
Rating:
5.0

Tiffany is always helpful and friendly.

Wendy Richardson 
Rating:
1.0

Retraining for the young woman at the desk is necessary. She berated her colleague in front of us and it was wrong. His kind spirit and dedication to customer service is exemplary. She should respect him and clearly she doesn’t.

Gregory Lightner Jr 
Rating:
5.0

Wonderful staff and very easy in and out process. billing issue however they handled it quickly and efficiently.

Patrick Vaccaro 
Rating:
4.0

This location was closed on Sunday and I was well informed on the gate access. My truck was great only I had no idea where to proceed to get out. The gate was locked and I had trouble as to where and how to open it. No one there to ask. I tried to call the support line and they where clueless. Finally I saw one person actually driving out from the storage area and he opened the gate for me as he exited. I was never told about this.

Jan Tucker 
Rating:
5.0

Easy return my trailer the staff are friendly

OSCAR OCAMPO 
Rating:
5.0

very easy process, parked the truck, gave up the keys and went about my way

Rick Roach 
Rating:
5.0

Very smooth and easy pickup and return.

Casey Thompson 
Rating:
5.0

Everyone at this location is awesome to work with, keep up the good work

Hermes Ramos 
Rating:
5.0

Customer did not leave a comment.

Wendy Richardson 
Rating:
4.0

Customer did not leave a comment.

Terri Totty 
Rating:
5.0

Customer did not leave a comment.

Grember Berroa 
Rating:
4.0

Order reference number: 22240249 Order reference number: 23376848 I had to deal with about a 2 hour delay and multiple phone calls because U-Haul decided to change my original preferred pick up location for absolutely no reason. This caused my entire trip to be derailed and I was given absolutely no compensation or grace for the time that U-Haul wasted of mine. The Viva Cargo Express location on west highway 50 should no longer be able to operate with U-Haul. The mini storage on south highway 27 was quick and easy (and that was the reason I had wanted to pick up there in the first place, and the explanation from the U-Haul people that they changed my reservation to accommodate the Viva Cargo location not being used often is not acceptable to me), though they did not properly note where the gas levels actually were on the vehicle.

Derek Hines 
Rating:
5.0

I wish i got the name of woman who help us because she was AMAZING. We were having issues with renting the U-Haul online and finishing the contract. She was great about helping everything go so smoothly. Gave us tons of good information and great directions for drop off. Overall a 10/10 experience!

Kaitlyn Grosshauser 
Rating:
5.0

Tiffany was very helpful and cordial

micael vincitore 
Rating:
5.0

Professional and down to business.

clarence shelton 
Rating:
5.0

This location was a big help even though Apple Maps routed us to the wrong store.

William Stein 
Rating:
5.0

No suggestions at this time.

Harrison Meservey 
Rating:
3.0

We returned the fuel at the exact level we received the truck and they charged us for two gallons of gas anyway. There should not have been a fuel charge at all.

michael cavallo 
Rating:
5.0

Could you believe this? I had a rental confirmation for a enclosed trailer when I got to the store location the folks at that location had brought over to the front of the office the trailer, yes the trailer was waiting for me saving me the time to go to the back and getting it, if you don’t call this supreme customer service I was so happy impressed these are the things that make wanted to keep coming back, thank you very much, I hate myself for not remembering the guy’s name who I was told brought the trailer up 👍👍 kudos to him

jorge carrillo 
Rating:
5.0

Customer did not leave a comment.

FERNANDO SALINAS 
Rating:
5.0

Customer did not leave a comment.

Hermes Ramos 
Rating:
5.0

The representative at this location was extremely helpful and patient. Especially considering thanks to the misinformation from the guy at the pick up location about where to drop off the U-haul they were not expecting us.

cinda schroeder 
Rating:
5.0

Tiffany is an amazing person to work with. She is always so helpful and I wouldn’t to husiness with anyone else.

aimee barbour 
Rating:
5.0

If we finished an hour early, praying for 6 hours for the moving help, but we completed in five, do I get a refund for that last hour?

AARON WALKER 
Rating:
5.0

Easy drop off during closed hours!

Carrie Delagarza 
Rating:
5.0

Customer did not leave a comment.

Becky Thompson 
Rating:
5.0

Customer did not leave a comment.

Enrique Rodriguez Figueroa 
Rating:
5.0

Customer did not leave a comment.

Michael Wargo 
Rating:
5.0

Staff at the Hwy. 27 location in Clermont very nice and went above and beyond to make sure I had everything I needed for the rental. Thanks so much!!

Bill Snyder 
Rating:
5.0

Customer did not leave a comment.

CARLOS PEREZ 
Rating:
2.0

This location is not open on Sundays, making returning the vehicle a hassle. I imagine many people need a truck rental on the weekend...not sure why these folks can't be bothered to be open on this day.

steven spierer 
Rating:
5.0

The receptionist was friendly & efficient & it was easy to rent and the prices were affordable. Thanks 🙏🏼

Bryan Calix Mairena 
Rating:
4.0

The sun visor was broken and kept falling

Julio Noboa 
Rating:
3.0

UHaul Reservation Number: 16695748 Pickup Date: Thursday 5OCT2023 10.00AM Drop-Off Date: Monday 9OCT2023 Arrived AT Drop-Off Location: 1970 S Hwy 27 Clermont, FL. 34711 5:30PM 6OCT2023 The Gate to UHaul location was open and Office closed. Making a phone call to (352)242-6638 the phone number on Office door, the location office hours were reference and informed the UHaul Truck & Auto Transport were sitting at the drop-off location at 5:38PM Friday 6OCT2023 during normal UHaul Office hours, Two-Days Early.

Anthony Cronin Jr 
Rating:
5.0

Customer did not leave a comment.

elizabeth mccloud 
Rating:
3.0

Customer did not leave a comment.

Michael Hudzik 
Rating:
5.0

Customer did not leave a comment.

Jeff Fischer 
Rating:
5.0

Customer did not leave a comment.

Bryant Cordner 
Rating:
5.0

The folks at this particular store are super friendly and the treat you like you are worth a billion bucks Thank you… Hey forgot to mention love the candies 🤣

jorge carrillo 
Rating:
3.0

Customer did not leave a comment.

Jazmin Campbell 
Rating:
5.0

Customer did not leave a comment.

FERNANDO SALINAS 
Rating:
5.0

Customer did not leave a comment.

WALLACE GRANT 
Rating:
5.0

Customer did not leave a comment.

Larisa Morrison-Hoffman 
Rating:
5.0

😂 more enclosed trailers with ramps

jorge carrillo 
Rating:
5.0

Customer did not leave a comment.

WILLIE ROSARIO MALAVE 
Rating:
4.0

I reserved a trailer for a 2pm pickup and arrived shortly before 3pm. She said it was good I showed up, because U-Haul will sometimes cancel the reservation if you don't show up within an hour of the reserved time. It would be helpful that this was stated obviously on the website when the reservation is being made so a customer doesn't lose their reservation. Nowhere did I find a statement about this, so I had no reason so think it mattered exactly what time I showed up. Otherwise, everything about the rental went very well.

Lesley Roddam 
Rating:
5.0

Nothing… Kevin was amazing

Lisa Gudzinskas 
Rating:
5.0

Customer did not leave a comment.

anthony saravia 
Rating:
3.0

We had no way to get into the gate after hours. We called and were on hold for the longest time and never go through to anyone. We got there 15 mins before our rental was due and finally someone came who had a code and let us in. We returned the truck, then we’re stuck inside with no way out since we had no code. Again started calling and never got through to anyone. Eventually someone else was leaving, but they didn’t know how to get out either. Finally someone had a code and let us out. It was an absolute disaster.

Emily Werner 
Rating:
3.0

this business needs a better way for cars to turn around .

James Byrd 
Rating:
5.0

Staff was great

Shane Lemere 
Rating:
5.0

It was great! Super friendly, super quick and answered all of my question. Thank you so much for helping me move nice and easy.

Carolina Bonfanti 
Rating:
5.0

Customer did not leave a comment.

Richard Powers 
Rating:
4.0

Customer did not leave a comment.

Karen Stewart 
Rating:
5.0

Customer did not leave a comment.

Sharon Albines 
Rating:
5.0

Customer did not leave a comment.

Becky Sargent 
Rating:
5.0

Customer did not leave a comment.

michael fountain 
Rating:
5.0

Great experience I will deathly rent again

Renard Stancil 
Rating:
5.0

Customer did not leave a comment.

Brian Doyle 
Rating:
5.0

N/A.

Steve Reynolds 
Rating:
5.0

Customer did not leave a comment.

Alex Santiago 
Rating:
4.0

Staff was pleasant, and professional. Equipment easy to get to.

Timothy Rosario 
Rating:
5.0

Customer did not leave a comment.

Miguel acosta 
Rating:
5.0

Customer did not leave a comment.

William McManus 
No reviews have been submitted for this location.

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