Customer Reviews for Personal Mini Storage Kissimmee
(U-Haul Neighborhood Dealer)

512 reviews

1404 E Vine St   Kissimmee, FL 34744
(E of Michigan)

(407) 847-0400

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 847-0400

1404 E Vine St
Kissimmee, FL 34744
(E of Michigan)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The gentleman on the initial visit was amazing. I did wait a long time to be helped. But once I was helped the intersection was great. He went above and beyond. When I went to drop off the vehicle the women had poor customer service and everything I was told from the previous was an issue. Then she told me I would be charged in 15 mins and I had to walk to get my mileage so before leaving I could have an accurate charge. That was the reason I went inside was to be able to pay cash and be able to have an accurate payment amount. So it’s very to recommend the location when part of service is great and on the other the part was no so great.

Lamisha Coleman 
Rating:
5.0

Customer did not leave a comment.

Dyego Botasso 
Rating:
5.0

Norberto Rodriguez very professional answered all my questions thank you

Erica Perez 
Rating:
5.0

Customer did not leave a comment.

Michael Wright 
Rating:
5.0

Customer did not leave a comment.

Jose Becerril 
Rating:
5.0

Location was closed. Did self return

Yerlika Montoya 
Rating:
5.0

Great job very affordable would do again for sure

John Garrett 
Rating:
5.0

Customer did not leave a comment.

Jose Juarez 
Rating:
1.0

Customer Service is what was missing. The woman's attitude was so cold: she didn't go over the paperwork, nor look over the with me to make sure it was no damages prior to us leaving, didn't have no dollys. I mean the woman was not nasty it was her attitude that was very off-putting. Not warm or engaging but her attitude was more less like why are you bothering me and keeping me from eating my McDonald's that I just picked up. I know the sign said I'll be back at 10:40 am but you and your family don't have to be waiting for me right at 10:40 am, now I can't eat my food while it's nice and hot because I have to work now type of attitude. I would like to apologize for making her do what she was hired to do which is work. To answer the question what you can do to improve for the next customer: Have your people bring a good attitude to work

Brandon Ashley 
Rating:
5.0

Good 👍

IVAN MARTINEZ 
Rating:
5.0

Robert was very helpful and informative from the initial call to confirm my reservation until I dropped the truck off. I will be returning in 2 months to rent again!

Tanya Latta 
Rating:
5.0

Employee was wonderful 👍

William Mears 
Rating:
5.0

Customer did not leave a comment.

Jose Becerril 
Rating:
5.0

On ur app the place I picked up the truck is not on the app to return the truck

loyea ramirez 
Rating:
5.0

Customer did not leave a comment.

KARLA SIERRA ZENO 
Rating:
2.0

Didn’t choose this location but at the very last minute was sent there. The process took a long time, the agent couldn’t find the key for the vehicle and acted like they didn’t know what they were doing. Finally got a key to a different truck. Used for two hours and brought it back. Pulled in so it could be inspected or whatever is done and agent gave me a hard time about not parking it in the back of the building which I had no idea that was what was expected when I actually picked it up in front. Then they told me to park it back in the same spot in the front but when I shared their lot was extremely small and I didn’t want to risk damaging anything putting it back into the tight spot they had it again was given an attitude. Would not use this location again if given a choice.

Nicole Esposito Aybar 
Rating:
5.0

This was one of the easiest Uhaul experiences I've ever had and the office staff was helpful, honest and communicative. I will use them again!

Shaton Ray 
Rating:
5.0

Great

donald cameron 
Rating:
5.0

Customer did not leave a comment.

JULIUS RANKIN 
Rating:
5.0

Everything was good, the truck, the service, the place.

Diana Perez 
Rating:
1.0

Dark, not enough room for vehicles to pull in while submitting information to get equipment out, No light where you pick up keys

kenneth kingsburyi 
Rating:
5.0

Customer did not leave a comment.

BECKY LIZARDO 
Rating:
1.0

Customer did not leave a comment.

TANNIA GONZALEZ CASILLAS 
Rating:
2.0

Picking up my rental equipment was a nightmare.

Jessica Darner 
Rating:
4.0

Very small/ tight to drop off such a big truck! But no complaints

daniel yepes 
Rating:
3.0

Customer did not leave a comment.

Natalie De La Paz 
Rating:
5.0

Customer did not leave a comment.

Jose Becerril 
Rating:
5.0

Location Manager was very professional and knew his services very well. Great experience !

Yiramari Davila 
Rating:
5.0

Customer did not leave a comment.

Jonathan Arroyo 
Rating:
5.0

Clean trucks and staff very nice

Esmeralda Amaya 
Rating:
5.0

Great u haul service

SIERNA DIEAGO 
Rating:
5.0

Nice staff very helpful Norbert’ and Madeline

Derrick Irving 
Rating:
5.0

Truck was not ready when l got there still being clean but office people were nice

Yvonne Francis 
Rating:
5.0

110% great service

Luz Roman 
Rating:
5.0

Norbert manager and staff excellent customer service

alex leiva 
Rating:
5.0

Good ok

jose navas 
Rating:
5.0

Good staff in office charge a bit on the high but great service

David Acevedo 
Rating:
5.0

Great service

adam redding 
Rating:
5.0

Nice service

Yahaira Medina 
Rating:
5.0

The customer service was the best I have ever had with UHaul

DAVID LUGO 
Rating:
5.0

Customer did not leave a comment.

EDWIN SANTANA 
Rating:
5.0

The manager Robert was nice and very helpful

bienvenido Michel 
Rating:
5.0

Customer did not leave a comment.

JOHN EVANS 
Rating:
5.0

Great customer support and service

al fuentez 
Rating:
5.0

Very good customer service from the manager on site Norbert

pillot montes 
Rating:
5.0

Customer did not leave a comment.

julio hernandez 
Rating:
5.0

Customer did not leave a comment.

Nelson Nieves 
Rating:
5.0

Manager Norbert very helpful

luis valentin 
Rating:
5.0

Excelente atención

Adams Alvarez 
Rating:
5.0

The guy was super nice and accommodating

Gretchen Syring 
Rating:
5.0

Customer did not leave a comment.

Danny Rivera 
Rating:
5.0

Nice work 👍🏽

eduardo vargas 
Rating:
5.0

Impeccable service

amber bartell 
Rating:
5.0

Norbert gave us excellent service no complaints here

Yuderki Diaz 
Rating:
5.0

polite and professional

Jorge Penalver 
Rating:
5.0

Ok service truck clean but not much parking space

Erie Nelsi 
Rating:
5.0

Professional

Duran Acevedo 
Rating:
1.0

Muy mal empleado

JOSE FUENMAYOR BRAVO 
Rating:
5.0

Rep was personable and very helpful.

Monica Napolitano 
Rating:
5.0

Very good customer service

Sandra Rivera 
Rating:
5.0

Customer did not leave a comment.

ADRIAN QUINONES NIEVES 
Rating:
5.0

no complains

Isell Eleutiza 
Rating:
5.0

Good service and efficient

CHACON GARCIA E 
Rating:
5.0

Customer did not leave a comment.

Juan Holmquist 
Rating:
5.0

Customer did not leave a comment.

Robert Clarke 
Rating:
1.0

I reserved a truck to be able to pick up at any time at a location that offers that option and a guarantee that I'd have my truck available. However, when I arrived (I was not late) the keys were not in the lockbox. I spent over an hour just on hold to be able to speak to a rep, just to be told we had to drive to yet another location to drive a truck that was more expensive when it came to all the gees associated with it. We put a complaint and were told someone would call us back. We have yet to hear from anyone at uhaul. This all took place 7/31/2022. Today is 8/2/22.

Berenice Perez 
Rating:
5.0

Drop off was fast and friendly

Matilda Suarez 
Rating:
5.0

Excellent service need more parking space for customers

BERNARDO CONCEPION 
Rating:
5.0

On point and clean trucks

Carlos Pimto 
Rating:
5.0

Customer did not leave a comment.

noel caraballo 
Rating:
5.0

This rental was very helpful. Thanks

Harold Docteur 
Rating:
2.0

very expense

LAZARO CORZO 
Rating:
5.0

Customer did not leave a comment.

marcy maddox 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Manning 
Rating:
5.0

Nice personality

marjorie rivera 
Rating:
4.0

Am not satisfied with the service because they charge me something for clean and the hauls was clean.

Luis VargasSantiago 
Rating:
5.0

Thank goodness there are some good people left with great customer service

Lashaunda Laster 
Rating:
5.0

Good service could use more trucks on location only have 2 or 3 trucks

Roy Ponce 
Rating:
5.0

Norberto excited to work with him very knowledgeable

RAul Alvarez 
Rating:
5.0

Great service

Butuc Dumitru 
Rating:
5.0

Customer did not leave a comment.

victor sanchez 
Rating:
5.0

Customer did not leave a comment.

Crystal Lopez 
Rating:
1.0

Spend over 3 hrs and was sent to 3 locations.

Harshvardhan Kera 
Rating:
5.0

There was only a small ball hitch available

IVAN MATIAS 
Rating:
5.0

Customer did not leave a comment.

Deborah branch 
Rating:
5.0

Customer did not leave a comment.

ERIC SIERRA 
Rating:
5.0

The manager was very friendly and attentive

antonio santiago 
Rating:
5.0

Customer did not leave a comment.

Aieek Ukonga 
Rating:
1.0

I am getting charged $30.00 for gas when I filled up the tank to the same level it was at when I picked up unit. I have emailed picture showing proof. I will no longer be using U-Haul if this situation does not get corrected. It is not fair nor is there a reason why they are adding on extra charges for nothing.

Ariengell Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Jasmine Wells 
Rating:
5.0

Manager was very friendly and attentive will recommend this location to friends and family

Martin Iriarte 
Rating:
5.0

Had a very good experience there will come back to this location if I need a truck again

GISELLA GONZALEZ 
Rating:
5.0

The manager on site was very helpful

Claudell Pennington 
Rating:
5.0

The on-site office staff the guy(Norm) I believe is his name Hispanic male in his late 20s or early 30s approximately goes beyond his job duty to help you with your needs. Above Average Customer Service, Excellent Communication Skills, Very Well Knowledge Base, Respectful, and Professional. Could Not ask for any thing better!!! We need more people like that in society! Thank you Again for everything you did to help me. Tara

tara swindle 
Rating:
5.0

The gentleman there was very friendly and helpful. I would recommend this place to anyone that needs a Uhaul.

Claudell Pennington 
Rating:
1.0

Customer did not leave a comment.

Miguel Camacho 
Rating:
5.0

Customer did not leave a comment.

raymond tanguay 
Rating:
4.0

Good!

JONATAHN NUNEZ 
Rating:
5.0

Keep the best servicice you do, like same do you did with me...thank

Ana Rosa 
Rating:
5.0

Truck was dirty.

MICHAEL COFER 
No reviews have been submitted for this location.

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