Customer Reviews for Personal Mini Storage Jacks Rd
(U-Haul Neighborhood Dealer)

339 comentarios

2825 Jack s Rd   Davenport, FL 33897

(863) 420-8434

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    Cerrado
Horario especial
  • 2/18/2023: 9:00 a. m. - 1:00 p. m.

Servicios en esta ubicación:

Contáctanos

(863) 420-8434

2825 Jack s Rd
Davenport, FL 33897

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    Cerrado
Horario especial
  • 2/18/2023: 9:00 a. m. - 1:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance P. 
Clasificación:
5.0

The process of acquiring a rental vehicle was fast and efficient. The staff were very knowledgeable and friendly.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audomiro P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Menash R. 
Clasificación:
5.0

Hire more people like Tom.. he is the most helpful, knowledgeable, and patient employee you have.. he made it easy for a great move.

Francisco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy M. 
Clasificación:
5.0

truck was very run down, transmission was struggling to shift, steering wheel was very loose, gear shifter was also very loose felt like it was going to fall of, doors squeaked VERY loud.

Mason R. 
Clasificación:
4.0

Service representative was very helpful and pleasant.

Jocelyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard R. 
Clasificación:
5.0

Tom was so helpful and so very patient thank you Tom have a bless day

Malika R. 
Clasificación:
5.0

Fast and friendly at a great price .

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justine C. 
Clasificación:
5.0

Let the customer know the fuel capacity so they can correctly measure how much gas to put in. 11/16 means nothing unless you know how many gallons of gas it takes to fill it up.

Elta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosaire P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

The attendant was very friendly and courteous.

Jose V. 
Clasificación:
5.0

It was a very easy process to rent the vehicle. Friendly and helpful employees and very reasonable rates! I would definitely use U-Haul again for future moves.

Jeff K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
3.0

I picked up before the facility opened and it required a gate code. I never got a code to open the gate but thankfully someone was there to let me in.

Kaleigh H. 
Clasificación:
1.0

1. Truck pulls to left and you have to counter steer the truck to stay in your lane THE ENTIRE TIME YOU ARE ON AN INTERSTATE. 2. Power steering cooler is spraying oil out onto engine bay and makes it smell like truck is on fire. 3. Windshield wiper hose came off of fluid reservoir multiple times and then the entire tank drains and you have to stop and reconnect hose and then buy washer fluid to refill. I had to do this 3x then eventually cut off an inch and a half of the stretched end of the hose (due to oil contamination on the rubber hose from steering cooler misting oil everywhere, oil swells rubber) and was able to reconnect it and made it the rest of trip 4. Fuel mileage on cruise control the entire time is nowhere near what is advertised. My average mileage for the entire 1000 mile interstate trip was 4.34mpg. Less than half of your advertisement claiming 10mpg. 5. Engine backfires and popping noises frequently while driving. 6. Transmission constantly downshifts and redlines engine and holds it there indefinitely until you put it in manual mode and select the next gear up no matter the grade you are on (uphill, downhill, level) it does this with tow mode on AND when it's off. 7. Loud clunking when steering 50% or more steering angle in either direction at low speeds can be felt in floor and in steering wheel. 8. Brakes squeal loudly intermittently. 9. Truck needs an alignment, steering wheel is off and it pulls on highway 10. Truck has previous body damage in multiple spots which was notated at time of pickup, it is rather obvious the truck was hand picked as the worst one in the fleet in Ohio where it was picked up as a means to get rid of the "problem child" truck for the one way ticket to Florida my rental offered the location. I NEVER SHOULD HAVE WENT WITH UHAUL, I have had several instances of renting trucks from your competitors (Penske, Enterprise, Budget) and have NEVER had a bad experience, let alone this nightmare. Customer service offered no help and had nothing to offer for solutions.

Curtis H. 
Clasificación:
1.0

No instructions for after hours drop off. Gate was closed. Terrible location For drop off. Called and no answer. Would never drop of here again.

CRAIG P. 
Clasificación:
5.0

Quick and easy

lorena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren H. 
Clasificación:
4.0

Very good customer service. Easy puck up and delivery.

William A. 
Clasificación:
1.0

24/7 except they don't give a code on the 24/7 turn in page. So I had to wait outside a gate and waste a solid hour or so while I was on hold and a representative pick up and then another solid 30 mins for her to find out the code.

Henry K. 
Clasificación:
1.0

24/7 except they don't give a code on the 24/7 turn in page. So I had to wait outside a gate and waste a solid hour or so while I was on hold and a representative pick up and then another solid 30 mins for her to find out the code.

Henry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

I really don't know if you can. It's was excellent!!

charles A. 
Clasificación:
5.0

Great service all-around!

Aimee J. 
Clasificación:
5.0

Tom is great

Jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis argeny D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine A. 
Clasificación:
5.0

Extraordinario servicio al cliente

Lou G. 
Clasificación:
5.0

pick up and drop off went very smooth, Tom was very efficient and friendly, no improvement necessary.

Anthony W. 
Clasificación:
3.0

Checking out the Uhaul truck via my phone was such a horrible experience. It took way to long to verify my info, while also kicking me out we numerous times with errors. It was so bad that I had to go inside of the front office to complete the transaction. The attendant at the office was very professional and helpful, but not being able to complete my transaction over the phone was very disappointing. To the point that it could be a safety issue. Most of those questions/ info could have been answered prior to me picking up the truck. Even with a new Verizon iPhone I was still having issues, so I could only imagine how difficult the process is for everyone else. And, as a result of checking out the truck inside, I was also unable to verify that the truck fuel was actually 3/4 of a tank as stated by the office attendant, because I did not get the truck until the transaction was completed. Upon getting the truck the fuel reading was below 1/2. I took pictures in an attempt to dispute the issue but kept getting errors while attempting to upload those pictures. So prior to returning the truck after only traveling 15 miles I had to spend + $20 additional dollars to fill it up to 3/4 of a tank. The attendant should have followed me to truck and verified the mileage and fuel level prior to completing the transaction. Returning the truck after hours was just as difficult. Once again the the online experience was unpleasant. I implore Uhaul to please update their system to be more user-friendly and helpful. In addition, the outside of the truck was dirty, but at least the inside was clean. All in all, I would like to thank you for allowing me to use your vehicle to complete my move.

Maurice V. 
Clasificación:
1.0

Location offered after hours drop off, but entire location was gated. The only reason we were able to get in and drop off was because a storage customer with a gate key let us in and out! No one answered the phone when we tried to call. There was no AFTERHOURS contact information posted. Would never use this location again!!

Melissa P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANJANETTE S. 
Clasificación:
1.0

Just explain the contract in details, everything that you keep are things that make your rental a real bad surprise.

claudio B. 
Clasificación:
5.0

Great service

Hector R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

Tom is excellent! The best customer service! He quickly handled our UHaul rental and answered all of our questions. Highly recommend. The best experience possible! Please recognize Tom for his friendly, customer first, outstanding services!

Jonathan E. 
Clasificación:
3.0

Excellent service when I picked up the u-haul Tuesday the young gentleman did a wonderful job & did what he said he was going to do. Now when it came to me dropping off the u-haul there was a problem Tuesday the young man put the information in the system. Thursday the man said he didn't see it to call the headquarters so I did. It was in the system like the man put it in Tuesday. The guy from Thursday just didn't want to do his job. The lady from headquarters Vicky took care everything just waiting on James Capps to call me back. So that I can get reimbursed.

LATRONDA C. 
Clasificación:
5.0

I've used a few other locations near by before and have never had an issue but this location was the best, best service, quick, professional and what stood out the most was how friendly the service was, great experience…!!!

Rodrigo A. 
Clasificación:
5.0

Great customer service! I can't think of anything that could be done better. I'm very happy with my experience.

Kate S. 
Clasificación:
1.0

There was only two people in the office and the one person was just sitting there

Sarah B. 
Clasificación:
5.0

?

David K. 
Clasificación:
5.0

N/C

JAY H. 
Clasificación:
5.0

Nothing lovely experienced

Hussan B. 
Clasificación:
5.0

Nothing that I know off

Roger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

The return guy jumped all over me that I could not drop a trailer off to him he does not have room. He finally let me, after being a ASSHOLE

JIM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ulises R. 
Clasificación:
5.0

Need better information on who we can drop off one way rentals too. I went to 5 places today and they all said they could not take uhauls one way rentals. I spent 2 extra hours and 40 Miles finding a dealer that would take one. The gentleman where I finally dropped off at was very nice and halpful and went out of his way to make sure I was take care of

DARREN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS K. 
Clasificación:
5.0

This location was very close to my home and that was the reason I chose it. I went to finalize everything in person and was so pleased with the manager and the store. Tom the manager went above and beyond to make things easy for me. I could not have been happier with his service and would highly recommend this location to anyone.

Theodora D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIONEL S. 
Clasificación:
5.0

Everything is ok

Marybel C. 
Clasificación:
5.0

Owner was very helpful and friendly. He made sure I had everything I needed. UHAUL was ready to go and well-maintained.

Adam H. 
Clasificación:
5.0

They charged me an extra $32, I don't know why.

JAIME L. 
Clasificación:
4.0

everything was great

Franklin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
5.0

Convenient Pickup, Great service when I needed to change my return time.

Kevin R. 
Clasificación:
5.0

Awesome customer service the manager Tom was outstanding.

Ely S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita P. 
Clasificación:
1.0

Oh I have an entire story for you since I never got my truck on this day. Never got in the gate the app is terrible and didn't let me take my equipment.

Adam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER D. 
Clasificación:
5.0

Servicio

Ramon O. 
Clasificación:
5.0

Personal mini storage on Jacks road in Davenport is always clean and customer service has always been great! I would recommend this location and give it a 10 out of 10.

LISA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KHALIL W. 
Clasificación:
5.0

Tom was very helpful. We also rented a unit there!

Tony A. 
Clasificación:
5.0

Tom took excellent care of me...

Linda R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

This is the most friendly rental experience I've ever had!

Leon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

Tom was very friendly and helpful. Pick up/drop off of the uhual was easy and quick.

Ashlee B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Very work

Eduardo T. 
Clasificación:
4.0

Fast and Efficient. You're doing great. Thank you.

Erick M. 
Clasificación:
2.0

My bank statement show, an over charged of $88.00. Please correct. Please call asap, 407-942-4987.

Patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
4.0

Trucks runs sluggish as if it may stall. Engine light was on the whole time. Have truck maintenanced.

Jorge M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronika G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hernan D. 
No se han enviado comentarios para esta ubicación.

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