Customer Reviews for Personal Mini Storage Forest City
(U-Haul Neighborhood Dealer)

838 reviews

6550 Forest City Rd   Orlando, FL 32810
(Hwy 434)

(407) 523-8828

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 523-8828

6550 Forest City Rd
Orlando, FL 32810
(Hwy 434)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Shannon Lopez 
Rating:
5.0

Customer did not leave a comment.

Charles De La Rosa 
Rating:
3.0

Customer did not leave a comment.

kareem davis 
Rating:
4.0

Customer did not leave a comment.

Andrew Beres 
Rating:
5.0

Location itself was good. It was easy to locate the truck and key box. However, the UHaul app experience was horrible. The app timeouts half the time and then it either makes you restart the check-in process or it ends the check-in process as complete even when you're not complete and unable to finish off the check-in properly - I was unable to properly submit my pictures and initial mileage/gas properly and had to call Uhaul Support for help. The check-in process should have taken 5-10 minutes if the app worked correctly, but instead it took me an hour.

Anand Diptee 
Rating:
5.0

Everyone was amazing! The wonderful couple were friendly, patient, and super helpful. Our first time using a uhaul was a great experience!

Ariana Bird 
Rating:
5.0

Customer did not leave a comment.

WALLACE MANNING 
Rating:
1.0

👎👎👎👎👎👎

RITA WOODEN 
Rating:
5.0

I found nothing to improve, but I did encounter Awesome!!! Customer Service from Amber & Shaunn❤️ I can only Pray that I spelled his name correctly.💜💙

Carolyn Johnson 
Rating:
5.0

Customer did not leave a comment.

Frantoy Titus 
Rating:
5.0

Amber provided excellent customer service. My truck rental initial dates were at first tentative and she kept me informed of the availability. Additionally, the person that was helping me moved became ill and I needed to put a stop to the move after I already picked up the truck. The person ended up having emergency surgery. It was late on 7/13/23 when I realized that I may need an extra day with the truck and when I called Amber, she checked the inventory and was able to reserve me for another day. To say that my stress level went from 100 to 0 is an understatement. Thanks, Amber, for saving the day!!!

JANET GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Glenn Paige 
Rating:
3.0

RENDER CUSTOMER SERVICE??

james willis 
Rating:
5.0

Good people

Jean Christnor 
Rating:
5.0

you’re ok

Emma Foster 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO RIVERA 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Scotten 
Rating:
5.0

Customer did not leave a comment.

Douglas Schrank 
Rating:
5.0

Customer did not leave a comment.

frank maldonado 
Rating:
5.0

Customer did not leave a comment.

Daisy Townsend 
Rating:
3.0

I need to speak to someone from corporate

jaynell walls 
Rating:
3.0

Extra equipment ordered was not in the truck but I was charged!! Not pleased. Truck was poorly maintained. Thought it would stall

Sandra Brooks 
Rating:
5.0

Customer did not leave a comment.

Gloria Fagains 
Rating:
5.0

Very very polite. Providee good information and super quick service.

Andre Young 
Rating:
5.0

N/a

Lutheter Younger 
Rating:
5.0

Customer did not leave a comment.

CHARLES SEWELL 
Rating:
5.0

We rent trucks pretty regularly at this location for our business, and its always a pleasure! Our vehicles are always kept on hold for us, and very well maintained! Would not go anywhere else!

Ben Gardner 
Rating:
5.0

Great job..Amber!

Raymond Crump 
Rating:
3.0

This was not my original pick-up location and I was NOT notified of this in advance.

Angie Walsh 
Rating:
5.0

Customer did not leave a comment.

lakesha delaine 
Rating:
3.0

Customer did not leave a comment.

MICHAEL DAVIS 
Rating:
5.0

Nothing.This place is GREAT. Everytime I have rented a truck there the customer service has been outstanding. I will always go back there..

Christine Brennan 
Rating:
5.0

Customer did not leave a comment.

DAVID MOBLEY 
Rating:
5.0

Customer did not leave a comment.

jorge colon 
Rating:
5.0

Keep things the same

TYWANNA SHAW 
Rating:
2.0

Communication. I ordered a truck and paid additionally for a dolly. When I got there the dolly was not there and attempted my move anyway. I shortly realized there was no ramp. A staff member could’ve easily called me and informed me of that when they received my order and were setting up the truck, but I wasted an hour and a half driving for no reason, all to turn around and just bring the truck back.

Azjae Fitcheard 
Rating:
1.0

the truck failed on the way. I had to stop 3 times. Besides, every time I braked the change, the steering wheel trembled, it seemed that it was going to come out. I arrived late at my destination and they also charged me an extra $42. very bad service

Nicohls Temponi 
Rating:
5.0

Everything was on point

Lakeisha Pritchard 
Rating:
3.0

I was overcharged. Booking was already confirmed through the app. Driver needed to be changed. After the rep changed the driver I was charged double the amount per mile instead of wha the app told me initially.

Joseph Perkins 
Rating:
5.0

Customer did not leave a comment.

Jennell Black 
Rating:
1.0

My 1st time renting frome u haul. Very disappointed. The dealers who you have representing your name is really bad. I think someone from your company needs to start visiting your dealers location. Very unsatisfied customer.

Laconstance Thomas 
Rating:
1.0

I rent a trailer but at the location they give me a smaller size by telling me they cannot find the right one and they don’t really know how to hook up the trailer I have to do it myself they told me they’re going to adjust the price they never did never send me my invoice U-Haul needs to investigate that location

Hakob Varvanyan 
Rating:
5.0

Customer did not leave a comment.

Bernard Cohen II 
Rating:
5.0

Customer did not leave a comment.

Caytrina Atkins 
Rating:
5.0

Customer did not leave a comment.

Ashley Blankenship 
Rating:
5.0

The people working this location were super friendly, super kind, and made sure we were happy and ready for our big move. They accommodated us when another renter did not return the truck we rented on time. Top notch customer service!

Thomas Imboden 
Rating:
5.0

Nice people. Clean location. Will definitely use them again!

Kevin Dost 
Rating:
5.0

Customer did not leave a comment.

Liselle Rattan 
Rating:
5.0

Sean and Amber were amazing and truly made this experience the best it could be! The trailer was easy to use and reliable, as well.

Megan Boebinger 
Rating:
5.0

They were very nice

Lisa Jero 
Rating:
5.0

Customer did not leave a comment.

Nicole Hamilton 
Rating:
5.0

Customer did not leave a comment.

Simon Barker 
Rating:
5.0

Customer did not leave a comment.

SHARON YOUNG 
Rating:
3.0

$1.19 per mile is Highway robbery....Administration from U-Haul should step in and do something.....

Odelin Charnel 
Rating:
5.0

Customer did not leave a comment.

Marva Connaway 
Rating:
5.0

Customer did not leave a comment.

Matthew Prouse 
Rating:
4.0

Upgrade or improve computer input opon renting equipment.

Daniel Rudolph 
Rating:
5.0

Me atendieron muy profesional exelente servicio

TYRONE CRESCIONI MELENDEZ 
Rating:
5.0

Customer did not leave a comment.

Anthony Avery 
Rating:
5.0

Customer did not leave a comment.

Jazmin Robinson 
Rating:
5.0

Customer did not leave a comment.

Eldon HornJr 
Rating:
4.0

Customer did not leave a comment.

Sadettin Uysal 
Rating:
5.0

Customer did not leave a comment.

James Norman 
Rating:
5.0

Customer did not leave a comment.

James Norman 
Rating:
5.0

Customer did not leave a comment.

AARON PURNELL 
Rating:
5.0

The customer service at this location was exceptional!!! Amber is very knowledgeable and her customer service is top notch. The truck was super clean, a/c worked and it even had windshield fluid... 100% satisfied!!!

JANET GONZALEZ 
Rating:
5.0

Drop off location was easy to get to. The people working were super nice and helpful. Easy drop off

matt coenen 
Rating:
5.0

Customer did not leave a comment.

KIMMIE WELDON 
Rating:
5.0

Amber was just the best!

IKIA DIXON 
Rating:
5.0

Excellent service! No games or extra fees. Nice place.

Jason Albury 
Rating:
5.0

Employees were very friendly.

REBECCA MATES 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE BRENNAN 
Rating:
4.0

Customer did not leave a comment.

CRUZ SURIEL SALDANA 
Rating:
5.0

The people were very friendly and very helpful getting my trailer properly connected. A great experience!

BRADLEY FOSTER 
Rating:
3.0

I requested and paid for a dolly and didn't receive it.

Martrez Kendell 
Rating:
5.0

Customer did not leave a comment.

Morris Irvin 
Rating:
5.0

Wash the truck, always nicer to drive a clean vehicle.

MICHAEL MASON 
Rating:
5.0

Exelente servicio

TYRONE CRESCIONI MELENDEZ 
Rating:
5.0

Customer did not leave a comment.

James Stinchcomb 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BROOKS 
Rating:
5.0

Amber & Seann Stewart was very helpful and knowledgeable, they work as team and help with the equipment they were Awesome !!! No improvement needed!

ELIX BREWER 
Rating:
5.0

Customer did not leave a comment.

AUDREY CEDENO 
Rating:
5.0

location was clse

LUIS MATIAS ROMERO 
Rating:
5.0

Customer did not leave a comment.

CHANEL GADSON 
Rating:
5.0

They where very knowledgeable and helpful. I would always recommend them.

CHARLESE JR SIMMONS 
Rating:
5.0

Customer did not leave a comment.

Edward Hardy 
Rating:
5.0

Truck needs an alignment and the steering felt too lose.

Jean De La Cruz 
Rating:
5.0

Great service. Fast, efficient, and friendly. I would highly recommend this location to anyone.

AUSTIN HAMM 
Rating:
3.0

It was not made known before hand that a trailer converter plug was needed in order to rent so i had to leave and buy one elsewhere since uhaul does not sell the items needed to use their trailers. This took an extra 30+ minutes and a lot of frustration.

Nicole Ball 
Rating:
5.0

Customer did not leave a comment.

WILLIE AVERY 
Rating:
5.0

The manager was extraordinarily helpful, as was the staff. Everyone was friendly and provided good information for using and returning the trailer we rented. I would definitely use this location again, solely because of the fantastic service I received!

KRISTINE TUCKER 
Rating:
5.0

Customer did not leave a comment.

BRANDON CORDELL 
Rating:
5.0

Great

JESSE WEATHERWAX 
Rating:
5.0

All was good. I came in got my truck and was out in ten minutes. Returning was even easier.

John Penny 
Rating:
5.0

Agent was extremely helpful, friendly and informative. Excellent customer service!!!!!

CHERYL MYERS 
Rating:
1.0

Customer did not leave a comment.

ASNATH GENEUS 
Rating:
5.0

Amber was friendly and helpful. I was in a pinch and she helped me resolve my issue, reducing my stress level significantly. I will return to this site in the future the next time I need to move.

Stephanie Guerrier 
Rating:
5.0

On that particular truck the front end drifts quite a bit from the steering wheel I suggested that it gets maintenance. It’s drivable but if you were on the highway for a long time that might be an issue.

vincent sabatino 
Rating:
4.0

Customer did not leave a comment.

DONYA JEFFERY 
Rating:
1.0

Customer service was extremely unhelpful and slow; safe trip roadside assistance which I purchased did not cover a simple situation of being stuck in the mud at the new home. Had to wait for hours to get in contact with roadside assistance who then dispatched a third party towing company, which had I known would be the case I would have done myself. It cost over $300 for a move that should have been less than $100. Very displeased with our overall experience.

Nicholas Skiados 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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