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Customer Reviews for Personal Mini Storage Division
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to insist representative come outside to inspect truck so we both could agree everything was good. This should be a must to protect both parties.
TONY MKeep Patty! Outstanding service, kindness goes a long way and I appreciate what she did for me.
Mary ATruck and keys were waiting. Truck was clean and return process was easy.
Daveena CI had reserved a hand cart, which was not available on the day I rented the van.
Lisa DThe manager who help me with my rental was great and guide me thru my rental and return instructions
Tomas SThe brakes on the truck hardly worked. When hitting the break the steering wheels shakes very hard.
Kelly CSo helpful and friendly!
Tracy MDrop off location was not open upon arrival Gate was closed and I had no code to get in. U-Haul should warn customers when they select this location for drop-off that it might be closed if they attempt to drop off after hours since the key drop is inside a closed fenced in area.
Dale BExcellent service, friendly staff, great equipment.
Evan HThe staff were thorough, cordial and knowledgeable. They had me out in only a few minutes and the truck was easy to drive and very functional. Prices were great! I recommend this location 100%.
Maribel MTruck was missing furniture pads and other materials that were reserved. The storage center has a lock at the gate, making returns after hours very difficult.
Matt DI was very pleased
RICHARD BVery fast service. Nice people to deal with.
STEVEN GThis location should not be eligible for Sunday truck rentals. They are closed on Sundays and you need a gate code to get access to the truck and equipment. It took us over three hours waiting and negotiating with strangers who had storage units in the complex to allow us to get into the gate to access the truck and then to get back in the gate to drop off the truck. We were nearly 2 hours late in picking up the truck because we were stranded outside the gate. I was on hold with U-Haul for 45 minutes and never was able to speak with an associate. I was able to reach an associate by chat who suggested that I choose an alternate pick up location. This would have been fine, however, I also needed access to the handtruck and I was told that would not be available at the alternate location. I work in customer service for a luxury furniture and design company and I field a tremendous amount of frivolous complaints. Because of this, I never complain to a company but this was genuinely the worst moving experience I have ever had.
Sarah KCustom service very poor. After drop off I was charged $76 automatically. They were at fault. Waiting for refund. Customer service was very rude and not very helpful. Will not use u haul again.
THOMAS DVery happy with the service.
VINCENT OThey Price was approximately 300 for 2 days 2 trip mfrom clermont Fl to Webster fl
Maurice ENo improvement needed. The truck was ready for pick up when we got there. Check in was quick and easy and returning was just as speedy! Highly recommend to everyone!
DUSTIN CPatty is very helpful. She's my go-to for moving.
JUDITH SWish it was a little cheaper but what can you do!
EBO ECustomer service. This place was a joke. The office smelled of marijuana. The lady couldn’t find our reservation at first. Once we returned it I asked for a copy of the receipt she stated she didn’t have one for me she couldn’t do it until later when they closed and sanitized and cleaned the equipment and checked the mileage. I informed we didn’t were significantly less on the mileage estimate and even gave her the new mileage. I informed her I wanted to know how much my card was going to be charged before I left and no where when I reserved it did it say I was paying for her to clean it since it was cleaned upon returned. Also the price per mile online was different
Joshua LThe best storage location and truck rental I have ever had!
Brian NThis was the most excellent UHaul experience I have ever had. This storage facility, the staff, and the equipment were excellent!
Brian NAwesome 👌
JOHN DI booked one day and said I would have it 14 hours. It showed a charge for one day. No where did it say I would be charged for two days. This is unacceptable. I want my second day charge back.
Heather HAccommodating staff.
GERARD LHad to travel back and forth 60 plus miles to get a vehicle.
DANIEL RYou have a dynamite employee in Patty. A great job....
Richard WFabulous service
Judith SStill waiting for someone to call me and clarify the charges
Javier Cno improvements necessary
Ross LThis a fantastic place and the people are wonderful as well as informative
Melvin HA++++++
David FEmployee friendly and answered all my questions. Truck was clean and in good working order. Would recommend.
Lillian FMrs. Pattie was very respectable and helpful. She is a lovely lady. Thank you Mrs. Pattie for all of ur help. Bless you.
Erica MFirst off, I was given a uhaul with no brake lights. Second, I noticed something called Safemove on my bill. Upon research with the paperwork provided by the clerk that checked me out, I learned that this was OPTIONAL coverage that protected the cargo only. Had any of this been explained to me in the beginning, I would have politely declined this coverage. When I brought this up to the clerk when I returned the truck (not the same clerk that had checked me out first) she tried to explain to me that it was mandatory despite me showing her the paperwork provided that stated OPTIONAL. She contacted the manager (whom I believe to be the clerk that checked me out originally) who lived on site. The manager said she would come speak to me, but I waited 20 minutes and she did not show up. I left my name and phone number, yet she never called. I feel I should be refunded the $28 that was charged to me for this Safemove coverage that I did not want, did not request, and was note provided the opportunity to decline.
Steven Stoo expensive
Mashall PThe return after hours website needs work. Wouldn't recognize location kept getting error code. Had to use 1 800 call. Phone service was superb. Wonderful phone staff ,website not so good. Overall great experience.??????
Michael VEveryone is great and service was fast. Patty was great.
Osvaldo MAll is good
Philip MThe lady at the counter was very friendly and welcoming! Definitely go here next time I need to rent a U-Hual
Weimen TEverything went well. The truck had some creaks and squeaks, but performed well. A positive experience.
don dGreat experience
Eddrick C