El cliente no dejó un comentario.Lawrence B.
Customer Reviews for Personal Mini Storage Division
(Distribuidor de U-Haul del vecindario)
Minneola, FL 34715
Services at this Location:
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
No improvement needed. The truck was ready for pick up when we got there. Check in was quick and easy and returning was just as speedy! Highly recommend to everyone!DUSTIN C.
El cliente no dejó un comentario.KENNETHL C.
El cliente no dejó un comentario.LAWRENCE B.
Patty is very helpful. She's my go-to for moving.JUDITH S.
El cliente no dejó un comentario.TANYSHA P.
Wish it was a little cheaper but what can you do!EBO E.
Customer service. This place was a joke. The office smelled of marijuana. The lady couldn't find our reservation at first. Once we returned it I asked for a copy of the receipt she stated she didn't have one for me she couldn't do it until later when they closed and sanitized and cleaned the equipment and checked the mileage. I informed we didn't were significantly less on the mileage estimate and even gave her the new mileage. I informed her I wanted to know how much my card was going to be charged before I left and no where when I reserved it did it say I was paying for her to clean it since it was cleaned upon returned. Also the price per mile online was differentJoshua L.
El cliente no dejó un comentario.Winford A.
El cliente no dejó un comentario.Paolo N.
El cliente no dejó un comentario.YANIQUE R.
El cliente no dejó un comentario.Garrett H.
El cliente no dejó un comentario.JEAN N.
El cliente no dejó un comentario.Antoine H.
The best storage location and truck rental I have ever had!Brian N.
El cliente no dejó un comentario.Luisangel R.
This was the most excellent UHaul experience I have ever had. This storage facility, the staff, and the equipment were excellent!Brian N.
El cliente no dejó un comentario.JEFFERY D.
Awesome ðŸ‘ŒJOHN D.
El cliente no dejó un comentario.RICHARD P.
I booked one day and said I would have it 14 hours. It showed a charge for one day. No where did it say I would be charged for two days. This is unacceptable. I want my second day charge back.Heather H.
Accommodating staff.GERARD L.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.ASHLEY H.
Had to travel back and forth 60 plus miles to get a vehicle.DANIEL R.
You have a dynamite employee in Patty. A great job....Richard W.
El cliente no dejó un comentario.Alice R.
El cliente no dejó un comentario.Fady B.
Fabulous serviceJudith S.
Still waiting for someone to call me and clarify the chargesJavier C.
El cliente no dejó un comentario.Gavin C.
El cliente no dejó un comentario.Timothy J.
no improvements necessaryRoss L.
El cliente no dejó un comentario.Scott F.
This a fantastic place and the people are wonderful as well as informativeMelvin H.
El cliente no dejó un comentario.Abril M.
El cliente no dejó un comentario.Steve C.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Michael M.
Employee friendly and answered all my questions. Truck was clean and in good working order. Would recommend.Lillian F.
El cliente no dejó un comentario.cathy M.
Mrs. Pattie was very respectable and helpful. She is a lovely lady. Thank you Mrs. Pattie for all of ur help. Bless you.Erica M.
First off, I was given a uhaul with no brake lights. Second, I noticed something called Safemove on my bill. Upon research with the paperwork provided by the clerk that checked me out, I learned that this was OPTIONAL coverage that protected the cargo only. Had any of this been explained to me in the beginning, I would have politely declined this coverage. When I brought this up to the clerk when I returned the truck (not the same clerk that had checked me out first) she tried to explain to me that it was mandatory despite me showing her the paperwork provided that stated OPTIONAL. She contacted the manager (whom I believe to be the clerk that checked me out originally) who lived on site. The manager said she would come speak to me, but I waited 20 minutes and she did not show up. I left my name and phone number, yet she never called. I feel I should be refunded the $28 that was charged to me for this Safemove coverage that I did not want, did not request, and was note provided the opportunity to decline.Steven S.
too expensiveMashall P.
The return after hours website needs work. Wouldn't recognize location kept getting error code. Had to use 1 800 call. Phone service was superb. Wonderful phone staff ,website not so good. Overall great experience.??????Michael V.
El cliente no dejó un comentario.Angelo M.
El cliente no dejó un comentario.charlene P.
Everyone is great and service was fast. Patty was great.Osvaldo M.
All is goodPhilip M.
The lady at the counter was very friendly and welcoming! Definitely go here next time I need to rent a U-HualWeimen T.
Everything went well. The truck had some creaks and squeaks, but performed well. A positive experience.don D.
El cliente no dejó un comentario.chris R.
Great experienceEddrick C.
El cliente no dejó un comentario.Susan H.
El cliente no dejó un comentario.James M.
The service was incredible! She was so helpful with getting my reservation changed (my fault for not getting the location right) and getting us the rental we needed. I will definitely be coming back for the next move!Rebecca D.
This uhaul location was extremely fast when picking up the uhaul. I ended up using 3 uhauls over the last month and the other 2 larger locations took about 30 minutes. I was driving away in under 10 minutes here!Michael A.
The approval process for the truck rental was horrible. Waited over an hour to get approved to just get the keys to operate the vehicle. It took less time for me to load and unload the materials than it did to just get approval. Not a very happy camper.Peter C.
Just keep on be courteous, kind, understanding and friendly.Glenville G.
El cliente no dejó un comentario.Gillian B.
Very nice and professional at this locationChristopher B.
We were on the phone with Uhaul for almost 2 hours trying to get the gate access code for this location. One U-Haul rep told us to leave the truck on the side of the road and put the keys in a drop box but there was no Dropbox to be found. We were transferred a total of 8 times and each department said we would need to be transferred to a different department. We even logged into our account online to see if we could change the drop off location but the website was not user friendly. I selected the option that said we were at the drop off location and it said to check our location to make sure we were in the correct location but we kept getting an error message. Even though location sharing was turned on on our device. Awful experience.Dylan S.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Murray C.
I absolutely love the employees at this location! <3 they are the perfectly balance between professional knowledgeable about the u-haul and helped me get the right size,and was still very nice.Sheila D.
Couldn't do a better job, everything was perfect.Rovert M.
I had several problems returning the equipment but it was not the locations fault. The link in the text message I received to return the equipment was incorrect. The link was to uhauld.com which was sending me to some advertising website. I was able to cut and paste the link into my browser and remove the (d) from uhauld.com and it worked, it took me to the proper site. While trying to return the equipment through the website, it could not "verify my location", it asked me to turn on location sharing on and I verified it was on. The app/website would not let me proceed with my return because it could not verify my location. I just dropped the key in the drop box and left, very aggravated. THE GOOD PART- The location I was returning the equipment at was closed (I knew it would be, 7am on a Sunday) but there just happened to be a lady there, probably the owner and she told me to just put the keys in the drop box and she would take care of it. I called the uhaul service office at 9am when it opened and they told me everything was returned and complete, the lady where I dropped off the equipment completed it and they weren't even open.Dylan L.
Easy internet check in and return.David P.
El cliente no dejó un comentario.alice R.
El cliente no dejó un comentario.Hector P.
Everything was goodLuAnne M.
El cliente no dejó un comentario.Simon R.
I HAD AN OUTSTANDING EXPERIENCE YOUR MANAGER WAS SO NICE , SHE HAD A GENTLEMAN WITH HER WHO WAS ALSO VERY NICE, THERE ISN'T MUCH MORE THEN CAN BE DONE , JUST KEEP DOING WHAT YOU ARE DOING, THANK YOU GUYScourtney Y.
El cliente no dejó un comentario.LOUIS R.
El cliente no dejó un comentario.Robert C.
Patty was very pleasant and answered all my questions today.BobbieJo R.
I had an issue with the code returning the truck back that evening and I hope I did not get charged extra for this. Other than that I am very pleased with the service I received.John F.
The woman who ran the office was nice, and expained everything very well,alice R.
El cliente no dejó un comentario.Joseph M.
Have used this location before, and it continues to be my preferred location. Very friendly. Equipment is always ready. Easy to get in and out. Gas stations nearby.Awilda D.
El cliente no dejó un comentario.PEDRO M.
El cliente no dejó un comentario.Terry F.
El cliente no dejó un comentario.danilo L.
Patty was super helpful, they have nice and clean trucks at the location. Service was outstanding and beyond the call of duty when we had to extend our rental for another day. Worked out perfectly.luis R.
Nothing to improve patty was wonderful and so helpful. I have worked in retail for over 20 years and patty made my moving experience so pleasant and stress free. I am thankful that you have working for your company .I pray you keep her happy.Josephine F.
El cliente no dejó un comentario.Tony C.
El cliente no dejó un comentario.Mary C.
Remove all food snacks from the door pocket and maybe offer 1 month free trial storage unit for 30 daysAbigail R.
Get your online reservations working properly. After completing the info in the form, I attempted to complete the reservation and an error message appeared. So, since I needed the truck the following day, I had to call and repeat everything to a sales consultant to complete my reservation. A little redundant and frustrating.rod M.
El cliente no dejó un comentario.ROBERTO H.
El cliente no dejó un comentario.Louis L.
El cliente no dejó un comentario.ramon A.
El cliente no dejó un comentario.Ellis B.
El cliente no dejó un comentario.GEORGE M.
El cliente no dejó un comentario.Toni Ann T.
El cliente no dejó un comentario.Douglas S.
This was an excellent experience! Smooth, problem-free rental and a nice, clean new truck. Friendly and accomodating staff and very reasonable rates. Wouldn't hesitate to rent here again, thank you!Kirsten V.
The original contract stated the truck would be returned to New Beginnings on Citrus Tower Blvd. I attempted to drop it off this morning before work. No drop box. No instructions. My wife called- they said they do not receive vehicles for other locations... WHAT? REALLY? Then why was the contract set up this way? What a joke. So my wife attempts to call the main Uhaul number and was put on hold for 15 minutes. So she hung up and tried again in an hour. Was on hold for 32 minutes. Then another hour later she was on hold for 11 minutes. We then made the executive decision to turn it in at a different location - listed above where the Lady in reception told us we'd be probably be charged $30 as it was not the location listed on our contract. This is completely unacceptable. If you could give me a call at your soonest convenience and make this right then I will go no further than this review. No call. I will write to the BBB as well as posting this account on pertinent social media sites. Sorry to be this way, but I run a business that provides customer service for a living and if I gave my consumers this shopping experience then I would have no customers.Christopher W.