The check in procedure was EXHAUSTING. Please simplify it. Customer service was friendly as they walked me through the process. The truck was VERY clean and ran extremely well. The last few trucks I've rented (from a different location) ran like garbage. Loved the extra features not found in many of the other trucks I have rented.renee F.
Customer Reviews for Perry & Perry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LOGAN L.
The mobile check in is too cumbersome, with too many photos, and took too long.David L.
THEY WER APPALLED THAT I RETURNED THE TRUCK IN 22 HRS AND WAS CHARGED FOR 3 DAYS! TOTAL RIP OFF AND I WILL NEVER PAY $997.my cc company is handling this dispute. I will retain counsel to prove you ripped me off!JEFFREY B.
I got to the pickup location and there was no one available to help me. Perry Perry State Farm was asking for me to call Uhaul to get a code and when I did, I was told by customer service representative that no code could be given and the keys were supposed to be released by Perry Perry. I was on the phone with customer service for an hour and finally got the keys released. The rental did not come with the dollies and equipment I had ordered. The fuel was not full and the paper indicated the it was. Only half the tank was full. I had to fill up the whole tank after my trip to return the truck because of the wrong paper documentation by the dispatch.SARTHAK A.
Nothing that I can see everything went quick and smoothHoward W.
Customer did not leave a comment.MADILYN L.
I'm not sure if it's the location's fault or if it's just uhaul in general. Broke down maybe 10 miles after getting. Waited five hours on the side of the interstate for help.Carrol A.
The price on mileage could be cheaperBILLY C.
Customer did not leave a comment.MEGAN M.
Customer did not leave a comment.Jeanette S.
Amazing customer service. Love that you can pick up early, before they open, by using the mobile app!Jason H.
Customer did not leave a comment.Lianna W.
Customer did not leave a comment.Jessica L.
Hard to get help. Not very helpful when it comes to pick up a truck.Gleidys S.
Customer did not leave a comment.BRANDEN W.
Customer did not leave a comment.phillp H.
This was by far THE WORST experience with uhual my husband and I have encountered and we have used uhual several times. The customer service was terrible and unaccommodating during unforeseen times as there are now. I would appreciate a manager to call me.Virginia D.