The check in procedure was EXHAUSTING. Please simplify it. Customer service was friendly as they walked me through the process. The truck was VERY clean and ran extremely well. The last few trucks I've rented (from a different location) ran like garbage. Loved the extra features not found in many of the other trucks I have rented.renee F.
Customer Reviews for Perry & Perry
(Distribuidor de U-Haul del vecindario)
Lexington, KY 40503
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.LOGAN L.
The mobile check in is too cumbersome, with too many photos, and took too long.David L.
THEY WER APPALLED THAT I RETURNED THE TRUCK IN 22 HRS AND WAS CHARGED FOR 3 DAYS! TOTAL RIP OFF AND I WILL NEVER PAY $997.my cc company is handling this dispute. I will retain counsel to prove you ripped me off!JEFFREY B.
I got to the pickup location and there was no one available to help me. Perry Perry State Farm was asking for me to call Uhaul to get a code and when I did, I was told by customer service representative that no code could be given and the keys were supposed to be released by Perry Perry. I was on the phone with customer service for an hour and finally got the keys released. The rental did not come with the dollies and equipment I had ordered. The fuel was not full and the paper indicated the it was. Only half the tank was full. I had to fill up the whole tank after my trip to return the truck because of the wrong paper documentation by the dispatch.SARTHAK A.
Nothing that I can see everything went quick and smoothHoward W.
El cliente no dejó un comentario.MADILYN L.
I'm not sure if it's the location's fault or if it's just uhaul in general. Broke down maybe 10 miles after getting. Waited five hours on the side of the interstate for help.Carrol A.
The price on mileage could be cheaperBILLY C.
El cliente no dejó un comentario.MEGAN M.
El cliente no dejó un comentario.Jeanette S.
Amazing customer service. Love that you can pick up early, before they open, by using the mobile app!Jason H.
El cliente no dejó un comentario.Lianna W.
El cliente no dejó un comentario.Jessica L.
Hard to get help. Not very helpful when it comes to pick up a truck.Gleidys S.
El cliente no dejó un comentario.BRANDEN W.
El cliente no dejó un comentario.phillp H.
This was by far THE WORST experience with uhual my husband and I have encountered and we have used uhual several times. The customer service was terrible and unaccommodating during unforeseen times as there are now. I would appreciate a manager to call me.Virginia D.