Customer Reviews for Perrins Past & Present LLC
(U-Haul Neighborhood Dealer)

164 reviews

27600 Hwy 97 N   Chiloquin, OR 97624

(541) 783-2683

Office Hours

  • Mon: 10 am–5 pm
  • Tue: Closed
  • Wed-Sat: 10 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(541) 783-2683

27600 Hwy 97 N
Chiloquin, OR 97624

Services at this Location:

Office Hours

  • Mon: 10 am–5 pm
  • Tue: Closed
  • Wed-Sat: 10 am–5 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck was not in location we booked . Yet three sat on lot where we did book from for the 42 hours we were in KFALLS. Picked up out of town with only 80 miles of gass in it. Returning guy said it was to be returned in Tx, not what was accurate. Tried to get money for gas, when it had 100 more miles than when we picked it up. In using you in past, similar experience....no truck available in size we rented, etc.

Nancy Hermanns 
Rating:
5.0

Everything went smoothly even after realizing the fuel tank had a hole in it I got a replacement and was back on the road in 5 minutes

John Stevens 
Rating:
5.0

We were impressed by the kindness and professionalism we experienced when returning the rental. They were fast, friendly and efficient in getting the check-in inspection and final paperwork done so that we could be on our way. Very highly recommend this place and would definitely use again.

Dawn Shriner 
Rating:
5.0

Customer did not leave a comment.

James Soukup 
Rating:
4.0

I had to drive to Perrins, 52 miles round trip from my home. I was offered an extra day on the rental to go there and pick it up. I could have used 50 bucks off the cost. But I took the day because weather was moving in and I may have had to postpone my trip a day. I did not. Trailer was in good shape except for the tires were ready to be replaced.

Steve Neet 
Rating:
5.0

Customer did not leave a comment.

Christen Rastorfer 
Rating:
5.0

Customer did not leave a comment.

Christopher Hugon 
Rating:
5.0

The company service was excellent. The truck was ready when we arrived and the return process was great. Highly recommend this dealer.

Ferrin Kilby 
Rating:
5.0

Very polite and hospitable people at this location.

Ronald Alger 
Rating:
5.0

Perrins is the BEST service ever. Make sure you tell them "thank you!"

Cathy Crothers 
Rating:
5.0

Customer did not leave a comment.

Forrest Trantham 
Rating:
5.0

Did not go inside to return the truck, this is a very large 2nd store with lots of merchandise on the grounds outside. The owner was very nice and conducted business very quickly. A very good experience.

Willam Ward 
Rating:
4.0

Very friendly.

robert mayhew 
Rating:
5.0

Customer did not leave a comment.

Jeremy Johnson 
Rating:
5.0

Customer did not leave a comment.

michelle Carson 
Rating:
5.0

Customer did not leave a comment.

Randall Von 
Rating:
5.0

Best experience I’ve ever had with u-haul!

Bryan Graley 
Rating:
5.0

Customer did not leave a comment.

michelle Carson 
Rating:
4.0

Customer did not leave a comment.

Bill Daley 
Rating:
5.0

thank you

Eugene Dugish 
Rating:
5.0

This is a share location in a beautiful setting. We turned in our gear after hours using the UHaul App. It was seamless.

Brion Pinkerton 
Rating:
5.0

So friendly!

Soleil Moor 
Rating:
3.0

I was supposed to pick up at a location in Klamath Falls & given confirmation. I ended up having to pick up a day earlier at this location. Now I’m paying for an extra day of insurance as well as driving to another location to purchase a lock. Dragging around a trailer on Halloween Night made it impossible to get in or out of places I planned to go while in the area. Fortunately my hotel reservation was at a place that was able to accommodate the parking situation. I was given a drop off location at the time of pick up. This changed as well & even the changed location would not accept the return.

Karen Sissung 
Rating:
5.0

Keep doing what they're doing. Very friendly and supportive.

Ted Thornley 
Rating:
3.0

Customer did not leave a comment.

Lottie Riddle 
Rating:
5.0

Customer did not leave a comment.

Doug Kerkering 
Rating:
5.0

Customer did not leave a comment.

David Waterstreet 
Rating:
4.0

Customer did not leave a comment.

Michael Kelly 
Rating:
3.0

Customer did not leave a comment.

Mitchell Martin 
Rating:
4.0

Customer did not leave a comment.

robin hill 
Rating:
5.0

Customer did not leave a comment.

Charles Mcdonald 
Rating:
4.0

Awesome people and Friendly. Good location.

eric cavanauga 
Rating:
5.0

No improvements needed!

Babbette Morris 
Rating:
3.0

No one was there just used drop key

SCOTT DICKERSON 
Rating:
4.0

Customer did not leave a comment.

Eric King 
Rating:
5.0

Customer did not leave a comment.

Toni Pearce 
Rating:
4.0

It took forever to return truck using the u-haul website as reception was not good. Business was closed. I have returned equipment here before and the person was great.

SUSAN WELDY 
Rating:
5.0

So let me get this straight I go from Bend Oregon to Chiloquin just to get my truck can you try and make me take it 40 miles the opposite direction to drop it off once I'm on the coast and then have the audacity to try and charge me a wrong destination drop off is the 15,000 locations not for my convenience?

Coby Keller 
Rating:
5.0

Customer did not leave a comment.

SHAY TREETOP 
Rating:
5.0

Customer did not leave a comment.

SUSAN MELDY 
Rating:
5.0

The trailer worked great, but one of the tires had a slow leak. Luckily I had a compressor with me.

James Baker 
Rating:
4.0

Customer did not leave a comment.

JAMES DURON 
Rating:
5.0

Very pleasant service and very interesting store.Even if you don't need a truck,Perrins is a great place to find other things you may need.

Wendell Dollar 
Rating:
5.0

Customer did not leave a comment.

Susan Marino 
Rating:
5.0

Customer did not leave a comment.

Daniel Van 
Rating:
3.0

This is not primarily a Uhaul business and does not look like one so, it is difficult to rate 'clean and inviting' here. It is a second-hand variety store. As such, it is cluttered and not 'white glove clean. It is very inviting (I spent 2 hours there AFTER my return was done!) and the owners make you feel right at home in their shop. On the flip side, Uhaul only locations are clean but not particularly inviting. Commercial/institutional with brown and orange geometrics just isn't inviting. The staff are efficient but, otherwise unremarkable. Perhaps a more inclusive question for both types of facilities would be 'clean and well lit inside and out?' It would also imply safety is a priority for Uhaul. It also sounds more business-like and gender-friendly (I have serious doubt a male would describe any space as being 'inviting'). Thanks for asking -

Janet MACKEY 
Rating:
5.0

Ross and his wife were so helpful and quick. Thank you for helping me make my moving so much smoother! Also- an amazing and very cute antique store!

kazhi vang 
Rating:
5.0

Bugs and dirt all over the outside of the truck when I picked it up.

SEAN VICTOR FERNS 
Rating:
5.0

Great team there, friendly, knowledgeable, honest and fast! Check out their collectibles, great prices too!

John Bastianelli 
Rating:
5.0

The employee Ross, was a very nice man, helpful explaining tips and proceedure for use.

Ron Miller 
Rating:
5.0

Customer did not leave a comment.

Rhonda Martin 
Rating:
3.0

Customer did not leave a comment.

LARRY JOHNSON 
Rating:
5.0

Easy and fast drop-off.

JOHN P RADEMACHER 
Rating:
5.0

Greeted and welcomed, rental hooked up to perfection, return made easy, great experience.

Dennis Jefcoat 
Rating:
5.0

The folks at Perrin’s are always great to talk to.

Manfred Jackson 
Rating:
5.0

Customer did not leave a comment.

Leroy Evans 
Rating:
1.0

To start off, I requested an auto transport and was told that would be no problem but, the day before I was supposed to pick up the truck, I get a call and was informed they would only be allowing me to have a car dolly because Klamath Falls does not allow auto transport trailers to go over the road. They didn't even give me 24 hours notice! Then the charging ports in the U-Haul truck, to charge your phone, didn't work so we had to improvise and fix them ourselves. Then the running lights, the lights that let you know that a trailer is on the road in front of you if you're driving on the highway at night, went completely out! It was storming and hard to see vehicles whose lights worked much less a vehicle whose light were out and it caused an accident. This poor man went off into a ditch to avoid hitting my truck that was on the trailer with no lights. I had to pay for another stay in hotels for that night BECAUSE the lights didn't work!! How did U-Haul compensate me for that? They charged me more money when I turned my truck in because I was 98 miles over what they alloted. When I called U-Haul corporate office to dispute the 98 miles, I sat on hold for an hour only to be hung up on before I could even say a word!! Will NEVER use U-Haul again, what a joke!!!

Karen Weber 
Rating:
4.0

Customer did not leave a comment.

Donald Wonsley 
Rating:
5.0

Made moving experience less stressful very helpful

Jeff Speck 
Rating:
5.0

Dropping off the truck was a pleasant experience, fast and the people were very nice. They were very apologetic about the marijuana stink. Very nice people

Manford Jackson 
Rating:
4.0

No improvement needed. Awesome people

Gary Combs 
Rating:
5.0

Customer did not leave a comment.

Kevin Morrison 
Rating:
5.0

Customer did not leave a comment.

robert carter 
Rating:
5.0

Customer did not leave a comment.

KEVIN MICHAEL MORRISON 
Rating:
5.0

Customer did not leave a comment.

Stephen Manning 
Rating:
5.0

Customer did not leave a comment.

Peggy Shanks 
Rating:
5.0

Was expecting to walk around the truck and make note of any problems. Didn't do that, so I took pictures.

Vicki Wever 
Rating:
3.0

There was no one there & we have been trying for two days to confirm that they have gotten the paperwork & completed the return - but as of yet (no callback or response)

ROBERT BENNETT 
Rating:
5.0

Customer did not leave a comment.

Cindy Suydam 
Rating:
4.0

Customer did not leave a comment.

Loren Moore 
Rating:
5.0

n/a

Harry Anthony 
Rating:
5.0

the company owner, Ross, was outstanding. Cannot say enough about his customer service. He went above normal to get me set up and provided very useful information on my towing. His pleasant demeanor and willingness to answer all my questions allowed me to have a great, safe trip home. THANK YOU ROSS!

william barnes 
Rating:
5.0

Customer did not leave a comment.

Marc Shaner 
Rating:
5.0

Great place to find some neat old stuff .

Ronald Nelson 
Rating:
5.0

Customer did not leave a comment.

Vera Johnson 
Rating:
5.0

Customer did not leave a comment.

Vera Johnson 
Rating:
5.0

Excellent service and lovely owners... Definitely my favorite Uhaul rental location!

Kyle Tristan Jones 
Rating:
5.0

Customer did not leave a comment.

JAMES BAKER 
Rating:
4.0

Customer did not leave a comment.

Willa Powless 
Rating:
4.0

Customer did not leave a comment.

Ed Dolan 
Rating:
5.0

Customer did not leave a comment.

Debra Shephard 
Rating:
4.0

It was close to home

DAVID RANDALL 
Rating:
5.0

Customer did not leave a comment.

AAron Raines 
Rating:
1.0

This was not the spot that I wanted to pick up from when I reserved 2 weeks ago. I had to drive 50 miles out of my way to pick it up. Staff that I talked to who let me know that I would have to pick it up in a different location than the one I reserved were rude and unhelpful, they could be reached at 541-744-4480. Next time I will use Budget or Penske, do not recommend this service to anyone

Christopher Dixon 
Rating:
5.0

Perfect! Made a new friend in our new town!

JAMES WARNKEN 
Rating:
4.0

Customer did not leave a comment.

John Fisher 
Rating:
5.0

Nice and Friendly

David Eimers 
Rating:
5.0

Customer did not leave a comment.

Brandie Wilson 
Rating:
5.0

Get them more equipment.

Ross Perrin 
Rating:
5.0

Customer did not leave a comment.

Helen Sille 
Rating:
5.0

Customer did not leave a comment.

thomas standish 
Rating:
5.0

Nothing! Great place & professional people!!

Kimberly Ward 
Rating:
5.0

This is not a complaint about the location, but about the u-haul website. It's user friendly and helpful, but if the trailer or truck is not available at your desired pick-up location, the whole process just errors out instead of redirecting to other nearby locations.

CORBY RICHARDS 
Rating:
5.0

Wonderful people with great and warm attitudes.

Matthew Hadler 
Rating:
5.0

Fantastic customer service!!

Helen Sille 
Rating:
4.0

Customer did not leave a comment.

leslie burbank 
Rating:
4.0

On the tow dolly I rented the tire straps on the right side of the dolly would not "cradle"the tire properly and did not notice it till I was at the location to tow my car the strap only held the tire down the center and I think that was not real safe. It should be looked at before future renting out.

Brian Jones 
Rating:
5.0

Absolutely nothing, everything was perfect!!

James Allen 
Rating:
5.0

Very friendly people even though their sign said closed they were there and we're willing to help us before they actually opened

Sandy McLaughlin 
Rating:
3.0

The people were great except they gave us a truck with an empty tank of gas, and a broken appliance dolly. We barely made it 3 miles to the gas station.

Lori Robinson 
No reviews have been submitted for this location.

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