Comentarios del cliente para Perlmack Auto Service

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Perlmack Auto Service

Grado total:

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Robert N. en

Grado:

Nothing Dave is very helpful and competent

Karsten R. en

Grado:

A little difficult parking the truck for return, several vehicles in the lot for the counseling business

Gregg R. en

Grado:

El cliente no dejó un comentario.

Maksim K. en

Grado:

El cliente no dejó un comentario.

Daniel K. en

Grado:

El cliente no dejó un comentario.

Brittany B. en

Grado:

My trailer that I had reserved at this location was not there when I arrived and I was never notified before hand. Guy at desk was extremely rude and completely unhelpful. I was extremely disappointed in this experience and I have had MANY uhaul experiences in my life thus far.

darlene M. en

Grado:

The U-haul representative at the location did not come outside with us to check the truck when we checked it out. We did not even think about it at the time because we were in a hurry to try and beat the snow storm that was coming in. We had to clean off our own windshield that was frozen over with ice. Also, the paperwork printed out showed that the gas should have been a little over half a tank of gas, but we only went about 15 miles max on this vehicle and the tank was only at a quarter full instead of a little over half. This make us believe that it was never checked on the last rental check in or someone was driving this in between the rentals. We have rented with U-haul for many years, and this has never happened to us before. I know that we showed up at 5:15 pm and he closed at 5:30, but he should have went out with us to check the vehicle and ensure that everything was good. Thank you so much for reading our comments.

Jacqueline P. en

Grado:

The actual people who work for you in the U Haul section are really very nice to deal with; however, you on line and over the phone reps leave a lot to be desired. I went around and around with them until I went Corporate and spoke with an upper level manager about the hitch for the trailer we used which is a U Haul hitch. It was so irritating how the ladies just could not say the Tow Inspection is not a mandatory issue and that the U Haul rep at the rental office would check out the hitch and the Jeep my son was using to tow the trailer we rented. Seems to me everyone should get on the same page. All went well and my son's Jeep and the hitch were fine. Next time I will go into the U Haul office I am going to rent from and do it face to face. Will never make a call or use online to set a reservation again. The gentleman at the location we rented from was very nice to deal with.

Nick C. en

Grado:

Easy, friendly process

lindy L. en

Grado:

When I called to check in over the phone, I was on hold for a very long time. I would think there would be a way to just check in on line and attach a picture or something instead of being put on hold so long.

christian A. en

Grado:

Seamless uhaul experience. Operator of facility was extremely helpful and knowledgable. Will Definitely use this location again. Thank you

Danette R. en

Grado:

Not a thing excellent service

Michele C. en

Grado:

El cliente no dejó un comentario.

Chad F. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

El cliente no dejó un comentario.

emil A. en

Grado:

The place looks like an old garage, but the people are friendly and gave great input on using the truck. They also gave me the best deal.

Bill P. en

Grado:

El cliente no dejó un comentario.

Andrew U. en

Grado:

El cliente no dejó un comentario.

Brad A. en

Grado:

El cliente no dejó un comentario.

Jon S. en

Grado:

El cliente no dejó un comentario.

ingeborg F. en

Grado:

very freindly and helpfull

Randall B. en

Grado:

Helpful and fast

Hyub S. en

Grado:

El cliente no dejó un comentario.

Pauline L. en

Grado:

My U-haul was dirty. There were dead bugs covering the entire front of the truck. The mirrors were dirty as well. However, the truck I rented was great! It ran smooth and the air worked great. I thought I would get worse gas mileage than I did. So, that was a nice surprise.

Neil A. en

Grado:

El cliente no dejó un comentario.

Josh O. en

Grado:

El cliente no dejó un comentario.

DONAVINCH M. en

Grado:

I made a reservation for a truck weeks in advance and apparently they didn't keep it. I eventually got my truck, 2 hours after the time I wanted it. Also, no one on the phone could seem to figure out what was going on with my reservation.

Raymond J. en

Grado:

Drop-off location is a 24hr location and does not have a specified drop-off time. So this location is fine as normal if all is correct. If you drop off after hours you may get an additional day change.

Ryan A. en

Grado:

El cliente no dejó un comentario.

henry G. en

Grado:

El cliente no dejó un comentario.

Alvin B. en

Grado:

Did not realize the drop off site was closed on Sunday. Was advised by U-Haul 24/7 help desk to drop off equipment and leave contract so people there would know who left it. Was reluctant to do so, but did and received a confirmation that it was received. Thank you.

Joshua B. en

Grado:

El cliente no dejó un comentario.

Susan T. en

Grado:

El cliente no dejó un comentario.

Larry R. en

Grado:

El cliente no dejó un comentario.

Karoly J. D. en

Grado:

El cliente no dejó un comentario.

Collin B. en

Grado:

We have used the vehicle hauler from a few different locations, but this one is by far t he best. We will definitely be renting from here when we need trailers in the future.

Chad G. en

Grado:

El cliente no dejó un comentario.

Gerald R. en

Grado:

When I made the reservation, this location was accepted by UHaul's system. When I picked up the trailer, UHaul's system would NO LONGER accept this as a drop off location. Fortunately, the location accepted the drop off anyway.

Monica G. en

Grado:

El cliente no dejó un comentario.

sharon M. en

Grado:

El cliente no dejó un comentario.

Anthony W. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

El cliente no dejó un comentario.

DAN A. en

Grado:

Make sure what the return time is the same written on the contract

Renata V. en

Grado:

El cliente no dejó un comentario.

Andrew R. en

Grado:

El cliente no dejó un comentario.

Danielle B. en

Grado:

I never ordered. Uhaul stop sending me stuff and charging my fucking card !!

Bret K. en

Grado:

Staff ember was polite and courteous. Given the questions above, I have to score the location low on "clean and inviting" as the cigarette smell from the repair shop permeated the lobby area. Overall good, quick, easy experience.

Scott L. en

Grado:

Friendly, east to drop trailer, all done quickly.

Daniel W. en

Grado:

From dealing with you guys for years I can honestly say this was the most screwed up messed up no one at your call center knows anything on how to pay for the rentals it started yesterday afternoon my daughter called and reserved a cargo van used her debit card got up to pick the van up they told her she needed a credit card the girl there at 80th and federal excuse my language was a real BITCH UNPERFESINAL AND RUDE my daughter called to file a complaint and the person said there was no reason they should not have taken her card I Daniel Weber CALLED TODAY TO RESERVE the cargo van the guy took my debit card to reserve it I told him I did not have a credit card because it was broken into and I asked him if I could pay cash he said yes I asked if I needed anything else he said no I went to get the van the guy there at 80th and federal said nope you needed a credit card I can not believe that no one is trained to inform the customer I will never ever deal with that store on 80TH and federal again and I am going to let channel 9 and channel 7 know and let them investagate how poorly customer service you have the store on west 72 that guy is exalent that was the only reason I got a truck from him You have my Information and I can tell you another thing I will check that other store on 80th and federal if that little bitch is still working there I will let the news stations know she has no buissness working with the public we all don't like are jobs but you do not treat customers like they don't matter

Dakota P. en

Grado:

Great service.

Diana C. en

Grado:

Smelled terrible (very strongly of smoke) to the point I could barely breath in the office, and they did not clearly inform me when the truck needed to be returned. I felt like the truck rental was also extremely over-priced.

Dustin G. en

Grado:

El cliente no dejó un comentario.

Ashley P. en

Grado:

Do not drop anything off here. I was refused at first even after showing him the contract with his address as the drop off location. He continued to say if I dropped it off, he would have me charged to move it since he didn’t have room. Meanwhile, I had contacted corporate since my dollies weren’t in the trailer after the pickup location told me they were in there. They said to just take some from my drop off site for the afternoon while I use them. He told me if he took my trailer (even though he was my drop off location) “forget the dollies.” He said it’s not his problem and that’s where he left it. He also said they still charged me for them and shrugged his shoulders and said “again, not my problem.” Poor, poor respresentation for UHaul after an outstanding experience on every other front.

Charles F. en

Grado:

El cliente no dejó un comentario.

Michelle T. en

Grado:

Everything worked out great.

ruben S. en

Grado:

El cliente no dejó un comentario.

William A. en

Grado:

Did not receive confirmation call 24 hrs. before pick-up. Fortunately I called location I had asked for and found out where I was actually picking up the equipment. Employee at Perlmack was excellent and got me through checkout quickly.

Chew B. en

Grado:

El cliente no dejó un comentario.

Rebecca A. en

Grado:

El cliente no dejó un comentario.

Oscar P. en

Grado:

Friendly and fast. Thank you!

Carlo V. en

Grado:

Great Service!

Benjmain J. en

Grado:

Everything went smooth, thank you.

Gina T. en

Grado:

El cliente no dejó un comentario.

Angel S. en

Grado:

Have gotten a uhaul a couple of times from this location and i always get treated with respect and get in and out quickly. Thank you

Taylor S. en

Grado:

Thanks! Everything was great

en

Grado:

This was the best u-haul . I have tented quite a few in the past 1yr or so this was the best on.

Adrien T. en

Grado:

The gentleman in the auto store was fantastic. The app though was not. I tried to rent the truck via the app for over 25 minutes taking pictures, etc. I will from now on always choose to deal with the customer rep then the "save time" app

claire S. en

Grado:

El cliente no dejó un comentario.

paul M. en

Grado:

Didn't even help put on trailer poor service.

Mike S. en

Grado:

People were very helpfull

Christian C. en

Grado:

El cliente no dejó un comentario.

james Z. en

Grado:

No problems, Very convenient. Thanks, Sincerely, James Zella. Thanks

laurie M. en

Grado:

The with shield was dirty. The console had something spilled on it that was not cleaned up well. I was charged $28.00 for insurance that was declined. When I called to correct it I was put on hold twice, for over twenty minutes each time I called. This was reported to my credit card for review.

Kathy I. en

Grado:

El cliente no dejó un comentario.

Kris S. en

Grado:

This was the 2nd location I went to at 9:07 I called in and received a quote for a different location, but when I arrived there 1 hour later, they did not have any trailers available. When tried to call back to main reservation line I kept getting the store I was at so made it hard to find alternate location. Overall was more trouble than expected.

MICHAEL K. en

Grado:

El cliente no dejó un comentario.

domigo C. en

Grado:

El cliente no dejó un comentario.

Rebecca M. en

Grado:

When I booked my apt thru u-Haul they booked it for a time the weren't even open.... and they didn't tell me that I needed extra equipment to hook up the trailer ... the people were nice but very unorganized

Lina Y. en

Grado:

El cliente no dejó un comentario.

Dave J. en

Grado:

El cliente no dejó un comentario.

MICHAEL T. en

Grado:

Not a thing

Tori A. en

Grado:

Staff was so nice and greeted customers waiting in line behind me.

Jason P. en

Grado:

El cliente no dejó un comentario.

Johnnie L. en

Grado:

El cliente no dejó un comentario.

kadie G. en

Grado:

The personnel were pleasant, friendly and efficient. I was very pleased with the experience.

MARK R. en

Grado:

El cliente no dejó un comentario.

sylvia S. en

Grado:

service was excellent.. quick and easy.

CHRISTINA P. en

Grado:

He had totally done the paperwork wrong putting down mileage and truck number from another vehicle. Also had us driving all over town as my original paperwork had specified a drop off location. We went there and they do not accept tow dollys. Then were told that uhual or the guy at pelmack changed our drop off location without even telling us. Yea thanks for the wasted time and headaches. Will never reccomend uhual. The lady at the "correct" drop off, East self storage in Lincoln,ca was very nice and helpful in contrast to the rest of my experience.

RICHARD B. en

Grado:

Dave gave us immediate attention and made this the best rental experience ever. Great truck and service. On the other hand, your location at 80th & Federal is indifferent and trys to get away with a 6 hour day with extension to 8 hours as a favor. We favored them with a no show/no rental. Thank you.

AMY N. en

Grado:

the truck I ordered was not there.

Bruce B. en

Grado:

El cliente no dejó un comentario.

VICTORIA S. en

Grado:

El cliente no dejó un comentario.

VERNON S. en

Grado:

El cliente no dejó un comentario.

CORY A. en

Grado:

El cliente no dejó un comentario.

AMY M. en

Grado:

El cliente no dejó un comentario.

Darren R. en

Grado:

El cliente no dejó un comentario.

RON S. en

Grado:

El cliente no dejó un comentario.

Travis F. en

Grado:

El cliente no dejó un comentario.

Matthew K. en

Grado:

El cliente no dejó un comentario.

DONALD Y. en

Grado:

El cliente no dejó un comentario.