Customer Reviews for Performance Towing & Repair LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

The office entrance was not cearly visible when you drive in to the location, but once I found it, everyone was helpful and I picked up my rental in a few minutes with no issues.

Rating:

3.0

Inside the box was very dirty. Let a gap in the gas level so drop off place over charged us. Otherwise this place was good. Uhaul the company was a nightmare to deal with!

Rating:

4.0

customer support was well informed and on the helpful....

Rating:

3.0

Did not agree with the extra mile charge, since I only went from the pick up location to the first address then to the second location and back to the drop off location and was charged for extra miles used

Rating:

2.0

I had no experience with anyone at the drop off location. It was late at night and very dark.

Rating:

5.0

We were very happy with Mark and his service. Would use this location again

Rating:

5.0

Truck might need a new muffler ?

Rating:

5.0

Nothing, everything was run very well.

Rating:

3.0

The location was ok and they were efficient

Rating:

5.0

Get the drop off location correct. Instructed associate of the drop off location, verified it, and then received a text message saying it was somewhere different. Had to then call again to correct it before drop off.

Rating:

2.0

They weren’t helpful with questions I had and definitely not friendly.

Rating:

3.0

Dropped off while closed

Rating:

1.0

This place was very dirty and trucks were out in a field .

Rating:

5.0

Friendly, helpful and a smooth return process. Thank you for taking care of the customer

Rating:

5.0

Always friendly and helpful

Rating:

3.0

Use the can & bottle place in chaffee instead.

Rating:

5.0

Better directions to find entry door

Rating:

5.0

Very nice guys and knowledgeable about the equipment, had me on my way very quickly.

Rating:

1.0

Service rude unpolite don't go here please

Rating:

4.0

They were very helpful with after hours equipment return.

Rating:

2.0

Engine light was on in truck; Truck was rough running from start until it warmed up. My pickup location was changed from Chaffee, NY to Performance Towing, Delevan, NY without any notification until 10/13/2022 at 2:45PM. I only discovered this by calling Bryon's U Haul to confirm the truck and was told of the change. I never received a prior phone call or email regarding the location change. I inquired with both Bryon's and Performance as to length of rental and was told 24 hours. When I returned vehicle after use, I requested a receipt, discovering I was charged for 2 days rental and insurance. Please note I did ask for a return time and was told I had it for 24 hours by Performance Towing's owner's wife. When pointing out the discrepancy, I was informed by the dealer, it wasn't his problem, he couldn't do anything about it and I needed to call U-Haul's national number. I called your national number, was on hold for 26 minutes and was then connected with Stephanie Smith, who was respectful and considerate. After explaining the above circumstances, she refunded the additional day charges. Also, Ms. Smith informed me my contract was re-written, without my knowledge, prior to this pick-up. In the future, I will cancel any rentals if I have to pick up at Performance Towing, the location is comparable to a junk yard and the owner is less than cooperative.

Rating:

5.0

Very helpful. Recommend the dealer

Rating:

5.0

Nothing. Rental place was just the way I like things and I love his office. Very cool. Andy Rupp

Rating:

5.0

Everything was very smooth. Mark and the guys were very accommodating. I was very pleased with the whole experience.

Rating:

3.0

Wasn't open at the time of return.

Rating:

5.0

Excellent experience

Rating:

5.0

The only thing I would like to see improved is to have the contactless pickup and dropoff so I could have picked the truck up before business hours to get an earlier start. The place was open by 8 which was alright, but I would have liked to have picked up by 7.

Rating:

1.0

Get people to work that know they're job

Rating:

1.0

This location and area manager lied about supposed damage and refused to show photo evidence that the damage was not already there.

Rating:

3.0

Daylight drop off. Everything ok. EXCEPT data/phone service is sketchy. It took too long to stand around waiting to upload pics. The check in/ out service is no good without a reliable internet connection.

Rating:

1.0

When I arrived at my scheduled pick up time, I was told they are on lunch break and I have to wait, I had to wait over half hour during a busy schedule that I have on a daily basis. Very inconvenient and unprofessional. I would never recommend this pace for any service,

Rating:

5.0

Only improvement would be in placing original order is to be able to select the location nearest to your most convenient with instead of having to call the day before and rearranging it to that location

Rating:

5.0

Add the appliance dolly to the order as requested

Rating:

3.0

I was not thrilled that I tried to reserve a uhaul that was available at a location closer to my home and wanted to use the mobile pickup and the site made it seem that it was an available option for the location I wanted then I get a call from uhaul last minute saying my pickup location was changed to elsewhere due to mobile pick up not being available at my preferred location. My suggestion don’t make mobile pickup an option for locations that its not available at. Extremely aggravating!

Rating:

5.0

Left tail light was not working. Had to use my own magnetic mounts to make the trip.

Rating:

3.0

It was to far to pick up. Not the location I wanted

Rating:

1.0

The utility dolly that I requested was not on the truck. As the location was closed on Saturday, there was no one to help. I tried to call the location on Friday to confirm the equipment, and left a voice message, but they never returned my call. The location now insists that the dolly was on the truck, and I am being charged. So, not only did I have to load boxes of books one by one in the rain, I'm now supposed to pay $75 for the experience. There should be a way for U-Haul to contact someone local who can help when things go wrong with after-hours pickups. Someone should have come to help with the missing equipment. And now I've found that, for today's U-Haul, the customer is not always right.

Rating:

5.0

Very polite and eager to help.

Rating:

1.0

Dropping off the trailer, the individual told me "put it over there". I out it where he asked, and waited for him to unhook. After 10 minutes, I asked, and he told me "I'm busy, you look able bodied. I don't unhook trailers". As I unhooked it, the trailer rolled forward, leaving a nice scar on the bumper if my truck. Absolutely a joke for a U-haul location. U-haul should consider closing this place down.

Rating:

1.0

Although the location was listed as being open when I returned the trailer there was no one on site. The trailers were set in a field. It was sketchy.

Rating:

1.0

Originally booked for Springville location, got a call saying they only had a truck in delevan but they'd cover the extra miles so that was fine. I get to the location and the online reservation method didn't work. The phone number provided for 24 hour assistance kept being ignored and sent to voicemail with no call back. I finally had to call uhaul to get someone to go through the process with me, who then tried to charge me $95 when online I was told $61 plus the insurance so $75 total, and she eventually just did the $75 after an entire ordeal.

Rating:

4.0

I had to drive 20 miles out of my way to pick up the trailer that I had reserved in another location.

Rating:

5.0

Always easy to work with and accomoating . I like working with them

Rating:

1.0

Claimed the truck wasn't clean and charged me. Did not inspect the truck while I was there. Gave me no receipt or paper indicating they checked me in when on site. Very unprofessional.

Rating:

5.0

No improvement necessary-can’t improve perfection!!