El cliente no dejó un comentario.David R.
Customer Reviews for Pepiniere Cite Des Jeunes
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The whole process was confusing. I reserved a vehicle to pick up with the app. It was not smooth at all. The rental place called me before they closed and I missed the call. I called back 20 min later and they were closed. I had no link to pick up the truck. I had no instructions how to get the key or what to do. I waited in a parking lot on hold for 40 minutes. Finally a U-Haul representative answered my call. I was transferred to 2 others. The 3rd agent finally helped and saved the day. She was professional and walked me through what should have been simple. I've rented many vehicles in my life and this had to be one of the worst experiences ever for picking up a rental. The drop off went better as I had the proper link to return.Ian C.
El cliente no dejó un comentario.Stephen C.
always great third time renting and great experience this my u haul go to rental place for sure, the staff super nice and friendly.Moshe T.
El cliente no dejó un comentario.tahar H.
El cliente no dejó un comentario.Waqas S.
Employees need a proper training with the check-in software and how to send receipt properly by email.Eric C.
Have truck full of gaz on pick upFranÃ§ois L.
El cliente no dejó un comentario.Todd C.
El cliente no dejó un comentario.JEAN FRANCOIS B.
RÃ©ellement dÃ©Ã§ue ... je sais que ce n'est pas eux mais le fonctionnement de uhaul ! J'ai rÃ©servÃ© un camion la semaine passÃ©e ! J'ai tÃ©lÃ©phonÃ© le lendemain afin de confirmer que tout Ã©tait ok et ajouter une rÃ©servation pour un diable pour les Ã©lectromÃ©nagers! La dame me dit de tÃ©lÃ©phoner la veille pour Ãªtre certaine qu'elle en a un ! Ce que je fis ! Elle en avait un et me dit qu'elle me le rÃ©serve ! Ã‡a tombe bien car descendre les Ã©lectromÃ©nagers du 2e etage c'est pas Ã©vident ! J'arrive vendredi pour aller chercher le camion, et le boss de la pÃ©piniÃ¨re venait de donner mon diable Ã une autre cliente ! Je lui fais part de la situation... il a l'air de s'en sacrer ! Ils appellent une autre compagnie un peu plus loin et me dise va le chercher lÃ bas !!! En plein jour de dÃ©mÃ©nagement j'ai pas le temps de courailler des Ã©quipements que j'avais pris la peine de rÃ©server une semaine avant et confirmer la veille ! Ben dÃ©Ã§ue de tout Ã§aCynthia L.
Excellent very clean. If I would have to rent I would go therePhilip R.
El cliente no dejó un comentario.Marcel V.
El cliente no dejó un comentario.Robin D.
El cliente no dejó un comentario.Francois L.
juste pas trop chargÃ© sur le gaseAbdessalem Djama B.
El cliente no dejó un comentario.Gregory S.
they were fantasticMark M.
Parking lot was very muddy, needs a gravel base.Michael John C.
Great service! super easy!caroline C.
The only bad thing was that the trailer is very heavy so it would need a jack near the pin to help with the hitching.Benoit H.
Excellent serviceJosee A.
El cliente no dejó un comentario.Gordon R.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Steve K.
El cliente no dejó un comentario.Jacques E.
Du a un contretemp jsi du aller au depaneur sur Mgr.Langlois a valleyfield, j'ai appelÃ© avant et on mas dit venir tout est beau on as plein remorque pret a prendre, a mon arrivÃ©e plusieurs remorque mais aucune accessible ( pris dans glace et neige) le commis ma dit c car un loue pas et m'a proposÃ© aucune aide, jai du retourner a la pÃ©piniÃ¨re ou comme d'habitude jai eu un excellent service. RÃ©sultat perdue environ 1h30 et plus de 50km fait inutilement ðŸ˜¡STEVE F.
El cliente no dejó un comentario.Robert R.
C'Ã©tait trÃ¨s bien comme Ã§a Pas cher, simple et rapideChristian D.
The truck had not been swept out. The cabin of the truck hasn't been thoroughly cleaned in some time. And I doubt that the truck had been sanitized between drivers, from the look of it, and the story that the GREAT clerk at the store told me. (He actually was great). He said the truck had arrived late last night and that he hadn't seen the truck. Also, we arrived an hour early for our truck but because of some misconfiguration the truck wasn't able to be picked up. I was under the impression that we had ordered the contactless "truck share 24/7" service, but apparently that's not the case. Again, the staff were wonderful and handled all issues. Kudos to them. Nice people, super friendly, and helpful. Honest thought - maybe running all of this crap through apps and computer systems doesn't work.Chrustopher E.
El cliente no dejó un comentario.Chelsea F.
Repair the radio it was a long ride without radio but excellent serviceKarl M.
Left the kees in mail box the truck's ate all well parkedNICOLE L.
El cliente no dejó un comentario.Silvio D.
Very bad truck with loose steering and bad suspension. No windshield washer fluid and no registration card. American truck with Arizona plate with speed in miles and very small indication in kilometer.Georges C.
El cliente no dejó un comentario.Olivier S.
El cliente no dejó un comentario.DMYTRO B.
Service excellentMartin L.
El cliente no dejó un comentario.QUINN M.
Best U haul rental I have had. Service staff was really nice and organized and the equipment was impeccableDiane W.
El cliente no dejó un comentario.nicole B.
fast and good service and good priceChristian G.
El cliente no dejó un comentario.Alberto P.
El cliente no dejó un comentario.jerry B.
El cliente no dejó un comentario.MunicipalitÃ© S.
El cliente no dejó un comentario.gordon G.
Great service and excellent staff. Highly recommend. Thank you!Ryan M.
El cliente no dejó un comentario.Micheal B.
Very courtoisFrance G.
El cliente no dejó un comentario.Alexandre G.
Noting everything was perfect!Martin R.
El cliente no dejó un comentario.SÃ©bastien G.
I had originally booked online a 10ft truck at Vent D Auto Gerry at 382 Grand blvd in Ile Perrot for 10 am. When we got there, the place was a dump. They did not know about our reservation and confirmed they had no equipment. We were very upset. I then called another location (CitÃ© de Jeunes) and they were able to complete the reservation for us. We were very relieved and grateful since we had 2 men helping us that morning. In the future I will call Cite des jeunes first if I need to book a truck and not use the online booking.Eve C.
Good serviceROSSANO V.
After booking and reserving my truck at my closest pick up destination, I received an e-mail telling me I had to drive an extra 20 km to pick up my truck , maybe the site can let me know before I book with a payment that my pick up destination has changed, I would look somewhere else :(Michael G.
Outstanding staff, they were super professional, helpful, polite, and gentel. I did my 2 truck reservations months in advance and didnt need to contact them back to remind them, absolutely great service!Abril M.
El cliente no dejó un comentario.nicola G.
The service was excellent. Very polite, professional and friendly! I will definitely use them again.Aileen F.
El cliente no dejó un comentario.marek J.
El cliente no dejó un comentario.marten C.
Excellent service!Kevin F.
El cliente no dejó un comentario.Jacqueline A.
services very wellMarlene A.
El cliente no dejó un comentario.Eric C.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.ALIREZA R.
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.Maxime H.
Do not automatically add the CDW insurance without asking me after I booked online having not selected it.Robert H.
Charges insurance even if you declineCharles Alexandr R.
Truck needed an oil change. Cab was filthy and by extension was not sanitized for Covid....not sure how you are allowed to rent non-sanitized equipment during the current pandemic. On the good side the service from the location rental was excellent and the equipment operated well.Marcus John O.
TrÃ¨s bon service et remorque impeccableAlain D.
Friendly staff, really helpful... Will rent again from this location in a heart beat.Drew O.
El cliente no dejó un comentario.Neil D.
El cliente no dejó un comentario.james S.
There was a pair of used gloves in the truck, but the actual truck was very clean and service was excellent but with this covid virus make sure there is nothing left in the vehicules rentedchris M.
I've rented from Pepiniere at least 3 times. Very satisfied with their service.Michael W.
Top notch service, they were very friendly, helpful and went above and beyond to accommodate. Maria and her team are very professional, courteous, and willing and able to help. One hiccup, was the truck i ordered did not have a loading ramp...something that I expected to be part of the trucks' features.. They were super helpful in getting it switched. Ten stars!Maria T.
Location was closed on day of reservation . Self pick up was a nightmare ! No code was given for the lock box , by fluke we ran into someone who knew the owner in the parking lot and called them. Owner clarified things remotely .Got our truck , returned it only to be told by self drop off app that our miles were lower than what we started with . Waited 25 mins on hold with U-Haul to clear it up. I would think twice about using this location when they are closed !Francis J.
El cliente no dejó un comentario.Sandra A.
Great customer service, friendly and knowledgeable.John M.
El cliente no dejó un comentario.clifford S.
El cliente no dejó un comentario.John Kevin M.
I was suppose to drop my truck in St-Polycarpe. According to your website, this location still offers U-Haul services. But it is not, so I had to drive it to an other place 15 minutes away. Please remove VD autoshop St-Polycarpe from your website.Alex Baril-Rouss F.
All went well. One tail light burnt on trailer but all was goodRoger G.
El cliente no dejó un comentario.Jeff M.
Customer service at his bestMario T.
El cliente no dejó un comentario.Jeff M.
Very friendly and accommodating. I recommend this location for service and rentals. Beautiful quality landscaping materials and florals as well. Gracias.Robin H.
Le devant du camion n'avait pas Ã©tÃ© nettoyÃ© et Ã©tait un peu sale. La boÃ®te n'avait pas Ã©tÃ© (bien) balayÃ©e au prÃ©alable et des couvertures non pliÃ©es jonchaient la boÃ®te. Mais le service Ã la clientÃ¨le est excellent. Les reprÃ©sentants H-Haul y sont courtois et sympatiques et vous mette vite en confiance. Je recommande cette location sans problÃ¨me.JULIE L.
A1. Keep up the good work. Will be back for my next project.AndrÃ© P.
El cliente no dejó un comentario.Arthur B.
El cliente no dejó un comentario.GEORGES KENY P.
El cliente no dejó un comentario.MICHEL L.
El cliente no dejó un comentario.RIZK GEORGES R.
Thank you to La Pepiniere Cite des Jeunes for helping us.Eric L.
El cliente no dejó un comentario.Francis V.
I only thing nÃ©gatif is that we are not able to out your site in frenchmichel F.