Customer Reviews for Penny Pinchin Records
(U-Haul Neighborhood Dealer)

278 reviews

11805 Renton Ave S Ste A1   Seattle, WA 98178

(206) 388-4628

Office Hours

  • Mon: 11 am–5 pm
  • Tue: 11 am–4 pm
  • Wed-Thur: 11 am–5 pm
  • Fri-Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(206) 388-4628

11805 Renton Ave S Ste A1
Seattle, WA 98178

Services at this Location:

Office Hours

  • Mon: 11 am–5 pm
  • Tue: 11 am–4 pm
  • Wed-Thur: 11 am–5 pm
  • Fri-Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had a great experience with Rob, he helped me with everything I needed for my big move.

Cynthia Wrice 
Rating:
2.0

I was given a vehicle with almost no gas in it, so I immediately had to put gas in it. When it started raining, I turned on my windshield wipers and they malfunctioned, with the passenger windshield wiper literally falling off the windshield wiper arm and the driver side wiper didn't even touch the windshield, so it was a dangerous situation driving in the rain. Hopefully this vehicle will go through a thorough inspection before it is rented again. I do feel bad for the manager of the location, as it is in a high theft area and he has trouble keeping his vehicles in shape.

John Rissi 
Rating:
5.0

Customer did not leave a comment.

Keith Wingeard 
Rating:
5.0

Customer did not leave a comment.

meribel perez 
Rating:
1.0

I was charged to clean the truck, it was already cleaned. The employee was trying to get me to bribe him.

jason white 
Rating:
2.0

Lock was extremely difficult to open and cut my foot on blackberry bush trying to enter the van

Steven Brown 
Rating:
5.0

Customer did not leave a comment.

Iris Bacani 
Rating:
5.0

Customer did not leave a comment.

Juanda Smith 
Rating:
4.0

Customer did not leave a comment.

Kim Bernales 
Rating:
5.0

The dealer at that facility was friendly nice and explained everything to me so I can feel comfortable in renting a vehicle from U-Haul thanks a lot to the dealer at the facility I went to

Mario Williams 
Rating:
1.0

The car was a disaster, dirty and old, 155k miles, in realy bad shape. The gas was almost empty, just one line. The location is realy shady. When I returned the car I left more gas but I was still billed for it. Also I was charged cleaning fee aldo I cleaned the dirt that was already in the car.

stefan vragoi 
Rating:
5.0

The rear tires on truck have slow leak. My second time renting from this location. Good overall experience.

Kathy McElwaney 
Rating:
2.0

Customer did not leave a comment.

ALEXANDRIA HUNTER 
Rating:
5.0

Customer did not leave a comment.

April Henderson 
Rating:
5.0

Customer did not leave a comment.

Rachelle willhite 
Rating:
5.0

Customer did not leave a comment.

Iris Bacani 
Rating:
1.0

My reservation that I made with confirmation numbers was changed by uhaul the day before I was supposed to pick up my truck from W. Seattle. It was changed to Skyway. The store "front" was not only sketchy, but the worker wasn't there when we arrived. I called and he was on his way. The truck gas tank was empty, so we had to put gas in it just to use it. Poor doesn't describe the overall experience. It was a total gong show -

Sam Basher 
Rating:
5.0

Customer did not leave a comment.

Kreshanda Williams 
Rating:
5.0

Customer did not leave a comment.

Marie Moore 
Rating:
1.0

I was charged for gas that was never in the vehicle even after I put gas in it.

elijah carroll 
Rating:
5.0

Excellent great job

Solomon Tesfasilassie 
Rating:
5.0

Convenient, quick and friendly!

Olivia Dalesandro 
Rating:
5.0

Service was easy to use.

Kathy Mcelwaney 
Rating:
5.0

He went way beyond standard to help me get my needs done. He is a definite plus to the u-haul company. Thank you

John Carswell 
Rating:
5.0

Customer did not leave a comment.

Tierra Graves 
Rating:
2.0

Truck reservation was scheduled for 8am, but location did not open until 11am. Came back at 11am and had to wait 20 minutes for someone to show up and get me vehicle key. I also reserved an appliance dolly, but none were on site. Online check in/return was more complicated than anticipated, but after I got going it went ok.

David Smail 
Rating:
5.0

Was a lovely experience! This place is awesome

Alayna Sample 
Rating:
5.0

Customer did not leave a comment.

Kelley McDougall 
Rating:
5.0

Customer did not leave a comment.

Ade Franklin 
Rating:
5.0

Thank you everything was perfect!

Tracy Saunders 
Rating:
5.0

Overall easy and quick and the service was great.

Drew Keegan 
Rating:
5.0

Easy and fast

LaTasha Barron 
Rating:
5.0

Customer did not leave a comment.

Regina brown 
Rating:
3.0

Customer did not leave a comment.

Saina Hussain 
Rating:
5.0

N/A

Saba Woldemariam 
Rating:
4.0

Rob was beyond helpful, had great communication, and help make my move smooth.

Brianne Oconnell 
Rating:
3.0

Our appointment was for 8 am. We arrived and found they do not open until 10 am. The owner apparently called to let me know, but did not leave a message. He was nice when I spoke with him that morning, just would have been nice if he had left a message when he called the day before.

Brian Ambrose 
Rating:
5.0

Customer did not leave a comment.

Steve abbitt 
Rating:
5.0

Customer did not leave a comment.

JOHN DICKERSON JR 
Rating:
5.0

The proprietor Rob was friendly and efficient! Nicest rental truck ever. Predictable and great value.

Scott Rice 
Rating:
5.0

Customer did not leave a comment.

Meg Chappell 
Rating:
5.0

Customer did not leave a comment.

Tavona Callender 
Rating:
5.0

Customer did not leave a comment.

Iris Bacani 
Rating:
5.0

5 star service

FELICIA TURNER 
Rating:
5.0

The service was so top notch I don’t have any suggestions for improvement. I expected average service and was treated like I had been a long time customer. When I need to rent a Uhaul I’m coming to this location again.

Selam Gerekidan 
Rating:
3.0

This isn't related to the location but the overall customer service with UHaul. I reserve approximately 26 trucks a year, several months in advance every time. Recently I am moved to locations way past my requested location. I'll drive past 3-4 other large stores and smaller dealers, sometimes 10 miles past my requested location for a 20 ft truck. There is no way every one of those other 20 ft trucks on the lots were reserved before me. It's ridiculous that I'm paying to drive so far for pick up and drop off, I shouldn't have to pay for that. This past Thursday I had a 20 foot rented for a 6 PM pick up 12 miles from my house. I drive all the way there during rush hour and I'm not able to pick up my truck. So I have to drive all the way home with my angry kids in the car all for nothing, and go back again the next day. I have the truck reserved at my closer location many months ago. I'm very angry. What a waste of my time and money.

ASHLEY LEE 
Rating:
5.0

Great friendly service!

Linda Ewing 
Rating:
5.0

Customer did not leave a comment.

Latasha Gilbert 
Rating:
5.0

The man who runs It is awesome, was really friendly and made the process super easy.

Violet Strayed 
Rating:
5.0

Customer did not leave a comment.

John Milnes 
Rating:
3.0

Customer did not leave a comment.

Raul Miranda 
Rating:
1.0

i have reported this location to the state very displeased wit what happened

david maimom 
Rating:
5.0

Friendly Service

MYRA DENISE ARNOLD 
Rating:
5.0

Customer did not leave a comment.

Denis Nemeth 
Rating:
5.0

Customer did not leave a comment.

Andrew Hess 
Rating:
5.0

I love the energy an the professionalism

NAKEYTA RATINA D MOTLEY 
Rating:
2.0

Terrible user experience

Wesley La Rowe 
Rating:
5.0

Customer did not leave a comment.

Claudio Oliveira 
Rating:
5.0

Customer did not leave a comment.

Beverly Flowers 
Rating:
2.0

Checkout process via phone was not easy, frustrating. Waited on hold for customer service twice for 25 min before the rep realizing that my account was never linked to the truck or location. Sad, I have always used UHaul, probably will look elsewhere next time.

Joe Nance 
Rating:
1.0

I was charged for fuel I shouldn't have

Meharry Habte 
Rating:
3.0

Customer did not leave a comment.

Mahmoud Alsaleh 
Rating:
5.0

Rob was amazing and super helpful. Love his small business. Truck was in great condition. Overall a great moving experience.

Mary Clark 
Rating:
5.0

The only thing was the lock on the moving van latching back door was almost too big it was hard to maneuver the lock to be able to get the key in. I would really say It's a design flaw of the latching system of the vehicle itself. There is not enough room really, to put a decent lock on the back latching door.

Mark Long 
Rating:
5.0

Customer did not leave a comment.

Trimeka Delgardo 
Rating:
5.0

nothing everything went smooth and fast thanks to Rob

Fran Pristell 
Rating:
5.0

Customer did not leave a comment.

Amy Abernethy 
Rating:
5.0

Nothing, everything went smoothly and prompt. Thank you

Yvette Silva 
Rating:
5.0

Rob was great to work with and very helpful.

WAYNE HEASTON 
Rating:
5.0

Customer did not leave a comment.

Regina brown 
Rating:
4.0

Customer did not leave a comment.

Mia Mack 
Rating:
5.0

All good

Randy Richards 
Rating:
5.0

Great service and very kind !

LANETRA BARRON 
Rating:
5.0

it was a great

LOWELL COLBERT 
Rating:
5.0

Customer did not leave a comment.

Johntye Jackson 
Rating:
2.0

Customer did not leave a comment.

Emad Alzubi 
Rating:
4.0

This was the best experience I've ever had with ANY U-Haul location to date! I met the owner and enjoyed his friendly demeanor, great customer service & positive energy. The process was quick, efficient, and very pleasant as part of my moving project. The location couldn't have been better so close to my home saved cost in mileage. Great experience if I ever need a truck in the future will surely use this vendor and location. Support his business as well!

DEITRA GARRETT 
Rating:
4.0

The location needs more light. The system for logging in when you drop off didn't work.

BUELL WOOD 
Rating:
4.0

The team helped me save money and supported throughout the day until the evening. Joseph was extremely helpful. We couldn't have done it without you. Big thank you Joseph and Robert.

Daniel Felipe Murcia Alviar 
Rating:
5.0

Clean trucks Honest service Highly recommended

Jesus Arvizu 
Rating:
1.0

Customer did not leave a comment.

Andrew Heller 
Rating:
5.0

Rates need to be lower

Jd Jones 
Rating:
5.0

Customer did not leave a comment.

Juanda Smith 
Rating:
5.0

The app is aweful. We couldn't find our reservation when we arrived and had to rebook, and it wouldn't upload the odometer photo when we returned so we just had to drop the keys. We have issues with the app every time!

DERIK HERRING 
Rating:
5.0

Most appreciative of the customer friendly service received from this agent. Most professional, prompt and friendly.

ARTHUR LEE 
Rating:
5.0

Customer did not leave a comment.

Elton Hester 
Rating:
5.0

They were super helpful with coordinating pickup. Communicated when truck would be available and even stayed late to help with check out. They also made awesome recommendations for local happenings. Above and beyond.

Nicholas Caluori 
Rating:
2.0

No profesional on a equipment

Reginaldo Urrutia 
Rating:
1.0

Furniture pads were not provided even though I paid for them. Also, the truck didn't have a lock in the back.

Kera Mogilevsky 
Rating:
5.0

Outstanding customer service

Curtis Grayson 
Rating:
5.0

Customer did not leave a comment.

Larry Meola 
Rating:
5.0

Customer did not leave a comment.

EDWARD DUMAS 
Rating:
1.0

Hire someone that doesn't accuse them of causing damage to one of their trucks and then not believing the customer when the customer tells the employee that the damage was there prior to being picked up. Very unprofessional employee.

George Robbins 
Rating:
3.0

The lock was hard to open even after putting in the correct code - we were calling customer service before we were able to figure it out. It was stuck on the container and very difficult to open.

Emily Reed 
Rating:
5.0

Customer did not leave a comment.

Claudine Jones 
Rating:
5.0

Customer did not leave a comment.

Zaynah Keopraseurt 
Rating:
5.0

Customer did not leave a comment.

LUIS HERNANDEZ 
Rating:
5.0

Friendly service.

Patrick Kelly 
Rating:
5.0

I was extremely impressed with the professionalism, courteous manner and customer service skills of this location. When I’m in town and need use of U-Haul and will certainly use this location. Thank you!

ARTHUR LEE 
Rating:
5.0

Easy, fast, friendly

JOHNNIE HART 
No reviews have been submitted for this location.

Additional Services at this Location

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