Customer Reviews for Pendleton Harbor Marina
(Distribuidor de U-Haul del vecindario)

302 comentarios

405 Clubhouse Dr   Hemphill, TX 75948

(409) 787-2163

Horarios de la ubicación

  • Lun. - sáb.: 6 a. m. - 9 p. m.
  • Dom.: 6 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(409) 787-2163

405 Clubhouse Dr
Hemphill, TX 75948

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 6 a. m. - 9 p. m.
  • Dom.: 6 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth E. 
Clasificación:
3.0

Needs upkeep

LORI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAN S. 
Clasificación:
5.0

Great customer service and very helpful.

RONNIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL E. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
5.0

Everything was perfect!

MARSHA W. 
Clasificación:
5.0

EVERY FRIENDLY MAN AND GREAT SERVICE. I WILL BE USING THIS LOCATION AGAIN. THANKS AGAIN! ANGELA BUFFALOW

ANGELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
5.0

We use this location last time we rented from U-Haul and we're very extremely satisfied with this location. The man is very personable, helpful, and extremely courteous. He went above and beyond.

Gloria J. 
Clasificación:
5.0

Very accommodating very sweet very helpful

Gloria J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Milam D. 
Clasificación:
1.0

WOULDN'T RECOMMEND U-HAUL TO ANYONE

braden J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wesley P. 
Clasificación:
3.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

The operators at this location were very attentive and friendly.

DENNIS RAY S. 
Clasificación:
5.0

Everyone did a great job!

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leikney E. 
Clasificación:
5.0

The 24/7 uhaul phone system wasn't working but the staff at this location went the extra mile to get me the key to the truck.

MARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
3.0

El cliente no dejó un comentario.

BUNNY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie L. 
Clasificación:
5.0

Hemphill Uhaul is always very Professional and goes out of their way to accommodate their customer- I use them a lot and the equipment is always ready to go when I get there, clean and maintained.

tony P. 
Clasificación:
3.0

Nice people, but they apparently had constant computer issues. Took almost an hour to get my truck even though I had gone through the online process. Then I got overcharged because their system signed me up for something I didn't want, and I couldn't do anything about it for three days. By then, it was too late to get any sort of refund.

Taren G. 
Clasificación:
1.0

Man who provided customer service was AWFUL! Will not rent from again because of him.

tara E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE T. 
Clasificación:
5.0

This is the best experience I have ever had with a trailer rental!

Roy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick W. 
Clasificación:
2.0

The surge brakes was not working witch made it harder to stop so fix the brakes

William H. 
Clasificación:
4.0

Generally speaking Bill at Pendleton Harbor saved the day. He did very good and made things right, after the huge mess with the internet reservation system. There was no communication prior to pick as I was told. The truck share pick up function would not work, and Bill had to basically start over from scratch with the paperwork to check the truck out, and then the same on check in. Bill did well ... U-haul online failed miserably. Next time, I'll just deal with Bill directly and avoid all the "COVENIENCE" of your online service.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
2.0

office very cluttered. no internet service that day. did everything over his cell phone. did NOT like u-haul spreading my email all over the internet now i'm getting alot of junk mail. did not explain anything about drop off or insurance coverage.

kelly M. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN C. 
Clasificación:
5.0

Nice guy easy to work with

Bradley T. 
Clasificación:
4.0

El cliente no dejó un comentario.

gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Yeishliann T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa W. 
Clasificación:
4.0

Other than lug nut condition on the trailer the only other issue has to do with pickup and drop off locations. The pickup location I chose supposedly had no trailers that size but I had to drive right by it to get to the alternate location. They had no less than three 5x9s in their lot. Most likely because I was doing one-way rental. Then for the drop off location there is a U-Haul store less than four miles from my lakehouse yet Uhaul sent me to a location over 20 miles away for drop off. This location also had several 5x9s in the lot. Return check in was a problem as their computer system was down. The 5x9 trailer itself was perfect for the load I had. One other issue I've noticed is the emergency chains with a shallow throat that cannot be just “hooked” on the hitch loops. You have to thread through the hitch loop and rehook in a chain link. This design could be greatly improved.

Tad L. 
Clasificación:
5.0

Very nice man very helpful

Kirk A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

dee D. 
Clasificación:
1.0

Dirty Motel, unprofessional in my opinion. Lights didn't work on Dolly. Not sure why I paid $30 extra dollars for insurance on broken inop equipment.

mike B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

eddie C. 
Clasificación:
1.0

Uhaul needs to start by having the correct equipment that is orderd at the proper pick up location. Also would not have picked it up if we knew we were going to a motel room to do contract and what not (super shady, have you never seen a horror movie?) Picked up my uhaul with less than a quarter tank of gas which is not something you want to deal with before even starting to your destination (not to mention picked it up in the middle of no where,by no gas stations!) Then after starting our journey, we have major mechanical issues with the trasnmission. So after pulling over and calling roadside we are told to keep going there is no service providers near my location even tho I'm less than an hour away from one of the most densely populated cities in the country. Will never use uhaul again! Definitely gonna go with anyone but. What a joke. Not anything like what you would expect from a multi billion dollar moving company! Sad really!

Chase B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn D. 
Clasificación:
5.0

Very friendly and helpful!

Sarah S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Katrina Y. 
Clasificación:
5.0

Very quick in and out. Nice folks working there...

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

danny F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

billy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

Nothing, already excellent support.

Allen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom I. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy R. 
Clasificación:
5.0

Right on the Texas side of the bridge at Toledo Bend that takes you across to Many LA. Dropped off with no problems. Let them know the trailer leaked and she took it out of service. Glad we rented a trailer!

Larry C. 
Clasificación:
4.0

They were not listed as a drop off point.

Glenn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

velton L. 
Clasificación:
3.0

El cliente no dejó un comentario.

UDAYAKUMAR V. 
Clasificación:
5.0

More trucks to select from.

Aubrion B. 
Clasificación:
5.0

El cliente no dejó un comentario.

james H. 
Clasificación:
3.0

Just an average location that does not know a lot about uhaul or the rental process

steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

alfred L. 
Clasificación:
4.0

All good at pickup site, but your system was down and when they phoned in corporate took forever. Great people at pickup!

PAT F. 
Clasificación:
3.0

El cliente no dejó un comentario.

becky A. 
Clasificación:
5.0

picked truck up as soon as it reached dealer.he did not have time to do detailing. satisfied with deal on this truck

michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy T. 
Clasificación:
5.0

My experience was wonderful. Because of my age I needed help loading. The U-Haul agent at my origination provided all the items I needed. Even a couple of helping hands. The ramp on the truck was most helpful with the loading and unloading. Returning the truck was easy as the agent at my destination had all the information needed. Thanks for a great product; a fair price and service. It made for a easy experience in getting from point A to point B.

Johnny O. 
Clasificación:
5.0

Owner was amazing!! Very helpfu. Made a difficult day as pleasant as could be. Gracias

carolyn T. 
Clasificación:
1.0

The dealer guided me back to connect the trailer and failed to tell me I was going to hit his sign which was placed in a location partially blocking access to the trailers. He then wanted me to pay for his sign. I refused so he called the Sabine County Sheriff and filed a “hit and run”. I now have an accident on my driving record that is going to create problems for me with insurance. Additionally, he became so obsessed with his sign that he never checked to make sure the lights were connected properly and working or the hitch and safety chains were secure. This guy is a loose cannon. I will never rent anything from him again. Next time, I will check with Penske. U-Haul has lost my business forever.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie B. 
Clasificación:
3.0

Truck breaks,shock,driver seat all need to be replaced

jacquie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela P. 
Clasificación:
3.0

Again the GPS not recognizing the location is very very irritating when you have to sit out there to try to use the app Also in no way should we have to pay any over miles When we went exactly to our destination and to the drop off location that you picked that was 40 miles away it was ridiculous

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melaina C. 
Clasificación:
1.0

El cliente no dejó un comentario.

joy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim T. 
No se han enviado comentarios para esta ubicación.

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